Introducing G2.ai, the future of software buying.Try now
Compare Boost.ai and Dynamics 365 Customer Service 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Burai
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Lyzr.ai
Visit Website
At a Glance
Market Segments
Enterprise (44.8% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Boost.ai
Star Rating
(39)4.7 out of 5
Market Segments
Enterprise (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Boost.aiDynamics 365 Customer Service
Star Rating
(31)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Dynamics 365 Customer ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dynamics 365 Customer Service excels in its ticket creation user experience, scoring 8.8, while Boost.ai has not provided a score for this feature, indicating a potential gap in user experience for ticket management.
- Reviewers mention that Boost.ai shines in ease of use with a score of 9.6, compared to Dynamics 365's 8.2, suggesting that users find Boost.ai more intuitive and user-friendly for everyday tasks.
- G2 users highlight that Dynamics 365 offers robust SLA Management with a score of 9.0, while Boost.ai does not have a comparable feature score, which may impact users who prioritize service level agreements in their customer support processes.
- Users on G2 report that Boost.ai's generative AI capabilities, particularly in AI Text Generation and AI Text Summarization, score highly at 9.7, indicating a strong focus on advanced AI features that enhance customer interactions, whereas Dynamics 365 does not match this level of performance.
- Reviewers say that Dynamics 365's ticket collaboration feature scores 9.3, which is crucial for teams working together on customer issues, while Boost.ai lacks a specific score for this feature, potentially limiting collaborative efforts.
- Users mention that Boost.ai's community forums score 9.0, providing a strong self-service experience, while Dynamics 365's community forums score lower at 8.5, suggesting that Boost.ai may offer better peer support and resources for users.
Pricing
Entry-Level Pricing
Boost.ai
No pricing availableDynamics 365 Customer Service
No pricing availableFree Trial
Boost.ai
Free Trial is available
Dynamics 365 Customer Service
No trial information availableRatings
Meets Requirements
8.8
26
8.5
20
Ease of Use
9.2
26
7.9
20
Ease of Setup
9.2
24
7.4
9
Ease of Admin
9.2
22
7.7
8
Quality of Support
9.0
26
8.4
19
Has the product been a good partner in doing business?
9.0
21
8.6
6
Product Direction (% positive)
9.5
25
8.2
19
Features by Category
Ticket and Case Management
Not enough data
8.2
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.8
10
|
Verified
Not enough data
8.9
9
|
Verified
Not enough data
8.7
9
|
Verified
Not enough data
8.2
10
Not enough data
8.7
9
|
Verified
Not enough data
8.5
10
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.3
10
|
Verified
Not enough data
8.7
10
Not enough data
8.3
9
|
Verified
Not enough data
8.0
10
Not enough data
8.5
10
|
Verified
Platform
Not enough data
8.3
6
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Not enough data
8.3
7
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.7
9
|
Verified
Core Conversational Capabilities - AI Chatbots
8.8
13
Not enough data
8.6
13
Not enough data
8.8
13
Not enough data
Data
9.0
15
Not enough data
9.1
15
Not enough data
Interaction
7.8
15
Not enough data
8.1
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
8.9
15
Not enough data
Task & Flow Management - AI Chatbots
9.1
13
Not enough data
9.0
13
Not enough data
Learning
7.8
15
Not enough data
6.3
15
Not enough data
Deployment & Embedding - AI Chatbots
8.7
13
Not enough data
8.5
13
Not enough data
Content Generation
8.7
15
Not enough data
8.0
15
Not enough data
Admin & Configuration - AI Chatbots
9.2
13
Not enough data
System
8.4
15
Not enough data
9.0
15
Not enough data
8.9
15
Not enough data
8.1
15
Not enough data
Agentic AI - AI Chatbots
7.4
14
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.1
14
Not enough data
7.9
14
Not enough data
7.4
14
Not enough data
8.0
14
Not enough data
Monitoring & Improvement - AI Chatbots
8.2
12
Not enough data
Reliability & Safety - AI Chatbots
9.0
12
Not enough data
Responses
8.7
17
Not enough data
8.8
17
Not enough data
8.8
18
Not enough data
8.6
18
Not enough data
7.8
15
Not enough data
Platform
9.1
16
Not enough data
9.1
18
Not enough data
9.2
16
Not enough data
8.9
19
Not enough data
9.0
18
Not enough data
8.4
17
Not enough data
8.5
17
Not enough data
Generative AI
8.9
9
Not enough data
8.0
10
Not enough data
Conversational Platform
8.9
9
Not enough data
7.9
8
Not enough data
7.8
9
Not enough data
8.3
10
Not enough data
Support Automation
8.5
9
Not enough data
8.8
10
Not enough data
9.2
11
Not enough data
9.3
10
Not enough data
Generative AI
8.6
7
Not enough data
8.1
7
Not enough data
Customer Support
9.3
9
Not enough data
7.7
8
Not enough data
9.3
10
Not enough data
Automation
Feature Not Available
Not enough data
9.2
10
Not enough data
8.5
9
Not enough data
Artificial Intelligence
8.3
10
Not enough data
9.3
9
Not enough data
9.4
9
Not enough data
Generative AI
8.9
16
Not enough data
8.3
16
Not enough data
Agentic AI - Bot Platforms
7.2
16
Not enough data
7.5
16
Not enough data
7.5
16
Not enough data
6.5
16
Not enough data
8.0
16
Not enough data
7.1
16
Not enough data
7.0
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
8.9
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.0
10
Not enough data
Self-Service Experience
8.7
15
8.9
15
8.6
15
8.2
13
8.5
16
8.1
12
6.9
15
7.8
6
7.6
15
7.8
6
Self-Service Platform
9.0
16
8.9
6
8.4
16
9.4
6
9.2
16
8.3
7
9.0
16
8.6
6
Agentic AI - Customer Self-Service
7.8
10
Not enough data
7.8
10
Not enough data
7.8
10
Not enough data
7.2
10
Not enough data
8.3
9
Not enough data
7.4
9
Not enough data
8.0
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.0
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
Functionality - AI Agent Builders
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Data and Analytics - AI Agent Builders
8.0
5
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
Integration - AI Agent Builders
8.7
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Categories
Categories
Shared Categories
Boost.ai and Dynamics 365 Customer Service are categorized as Customer Self-Service
Unique Categories
Boost.ai is categorized as AI Agent Builders, AI Chatbots, Bot Platforms, Chatbots, Conversational Support, Customer Service Automation, and AI Voice Assistants
Dynamics 365 Customer Service is categorized as Help Desk, Live Chat, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Boost.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Dynamics 365 Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
20.7%
Financial Services
17.2%
Banking
17.2%
Insurance
10.3%
Real Estate
3.4%
Other
31.0%
Information Technology and Services
14.8%
Telecommunications
11.1%
Computer Software
11.1%
Banking
7.4%
Wholesale
3.7%
Other
51.9%
Alternatives
Discussions
Boost.ai has no discussions with answers
Dynamics 365 Customer Service has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
