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Compare BMC Helix ITSM and Elastic Observability 
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At a Glance
Market Segments
Enterprise (75.5% of reviews)
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BMC Helix ITSM
Star Rating
(287)3.7 out of 5
Market Segments
Enterprise (75.5% of reviews)
Entry-Level Pricing
No pricing available
Learn more about BMC Helix ITSMElastic Observability
Star Rating
(81)4.2 out of 5
Market Segments
Enterprise (46.2% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Elastic ObservabilityBMC Helix ITSM vs Elastic Observability
When assessing the two solutions, reviewers found them equally easy to use. However, BMC Helix ITSM is easier to set up and administer.reviewers also preferred doing business with BMC Helix ITSM overall.
- Reviewers felt that Elastic Observability meets the needs of their business better than BMC Helix ITSM.
- When comparing quality of ongoing product support, BMC Helix ITSM and Elastic Observability provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Elastic Observability over BMC Helix ITSM.
Pricing
Entry-Level Pricing
BMC Helix ITSM
No pricing availableElastic Observability
No pricing availableFree Trial
BMC Helix ITSM
No trial information availableElastic Observability
Free Trial is available
Ratings
Meets Requirements
8.0
242
8.7
60
Ease of Use
7.2
245
7.2
62
Ease of Setup
6.9
84
6.5
19
Ease of Admin
7.1
82
6.6
19
Quality of Support
7.5
211
7.5
52
Has the product been a good partner in doing business?
7.9
76
7.6
15
Product Direction (% positive)
6.1
241
7.7
61
Features by Category
Administration
8.8
15
|
Verified
Not enough data
8.8
16
|
Verified
Not enough data
9.4
15
|
Verified
Not enough data
Service Desk
9.2
18
|
Verified
Not enough data
9.3
18
|
Verified
Not enough data
9.1
16
|
Verified
Not enough data
Management
9.4
8
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
7.7
8
|
Verified
Not enough data
Functionality
9.8
8
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Website Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
7.8
6
Monitoring and Management
Not enough data
9.0
5
Not enough data
7.8
6
Not enough data
8.9
6
Agentic AI - Log Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Metrics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
Not enough data
Visualization
Not enough data
9.3
5
Not enough data
9.7
5
Agentic AI - Log Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Performance Monitoring (APM)Hide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Response
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Feature Not Available
Not enough data
8.6
102
Not enough data
8.3
103
Not enough data
7.9
84
Not enough data
7.9
86
Not enough data
Reporting
7.9
89
Not enough data
7.9
86
Not enough data
Feature Not Available
Not enough data
Access & Usability
6.6
54
Not enough data
7.8
84
Not enough data
7.9
76
Not enough data
7.7
61
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BMC Helix ITSM and Elastic Observability share no categories
Unique Categories
BMC Helix ITSM is categorized as IT Service Management (ITSM) Tools and Service Desk
Elastic Observability is categorized as Log Analysis, Log Monitoring, IoT Analytics Platforms, Application Performance Monitoring (APM), Cloud Infrastructure Monitoring, Website Monitoring, and AIOps Platforms
Reviews
Reviewers' Company Size
BMC Helix ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Elastic Observability
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
33.7%
Telecommunications
8.9%
Hospital & Health Care
6.7%
Computer Software
6.3%
Higher Education
3.7%
Other
40.7%
Information Technology and Services
25.6%
Computer Software
21.8%
Internet
7.7%
Retail
3.8%
Marketing and Advertising
3.8%
Other
37.2%
Alternatives
Discussions
BMC Helix ITSM has no discussions with answers
what is the best way to sync data with elastic search from SQL server
3 Comments
AT
Write a process that convert each line into Json format and load it into ElasticSearchRead more
Do elastic search use indexes to store the information.
1 Comment
AD
I'll take a stab at answering this question though I'm not 100% sure exactly what you are after.
The way I would explain it is that in elasticsearch an...Read more
Can I use Elasticsearch for free?
1 Comment
GO
https://www.elastic.co/pricing/faq
Self-Managed: Yes. From the very beginning, the Elastic Stack — Elasticsearch, Kibana, Beats, and Logstash — has been...Read more
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