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Compare Avaya Experience Platform and Zoom Contact Center 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $69.00 1 Agent Per Month
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that the Zoom Contact Center excels in user-friendliness, with many users appreciating its tidy and organized interface that allows agents to manage calls, chats, and customer interactions seamlessly from one view. This simplicity is a significant advantage for teams looking for an intuitive solution.
- Users say that the Avaya Experience Platform offers robust features and flexibility, making it a competent solution in the contact center space. Reviewers highlight its strong capabilities, particularly in voice and agent self-service, which are on par with leading competitors.
- According to verified reviews, the Zoom Contact Center shines with its dynamic call routing feature, which integrates well with CRM systems. This functionality allows for efficient caller management, enhancing the overall customer experience by ensuring calls are directed to the right teams based on existing data.
- Reviewers mention that while the Avaya Experience Platform has a slightly lower ease of setup score, it still provides a solid feature set that meets the needs of enterprise users. Many appreciate its flexibility and the ability to adapt to various business requirements, although some find the initial configuration challenging.
- Users highlight that the Zoom Contact Center has a strong performance in agent availability and scheduling, making it easier for teams to manage workloads effectively. This is particularly beneficial for mid-market companies that require efficient resource allocation.
- G2 reviewers note that the Avaya Experience Platform excels in voice capabilities, receiving high praise for its quality in this area. Users appreciate the platform's ability to handle voice interactions effectively, which is crucial for contact centers focused on delivering excellent customer service.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableZoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Avaya Experience Platform
No trial information availableZoom Contact Center
No trial information availableRatings
Meets Requirements
8.6
132
8.4
52
Ease of Use
8.4
131
8.6
53
Ease of Setup
7.5
34
7.8
44
Ease of Admin
7.8
33
8.4
41
Quality of Support
8.2
118
8.3
52
Has the product been a good partner in doing business?
7.9
32
8.8
41
Product Direction (% positive)
7.1
129
9.4
54
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.3
15
|
Verified
8.9
45
8.9
11
6.4
35
8.1
15
|
Verified
7.6
38
7.7
10
7.5
38
8.2
14
|
Verified
6.5
37
Generative AI
Not enough data
7.7
36
Functions
8.6
34
|
Verified
8.3
44
8.9
34
8.8
45
8.9
31
|
Verified
8.9
40
8.8
15
|
Verified
7.4
36
8.1
16
7.0
33
8.9
14
|
Verified
8.3
40
8.9
14
|
Verified
7.8
40
9.3
14
|
Verified
7.4
41
Agentic AI - Contact Center
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.9
7
Administrative
8.3
27
|
Verified
7.8
38
8.7
27
|
Verified
9.0
40
8.6
31
|
Verified
7.8
44
8.6
12
|
Verified
8.5
43
8.8
13
|
Verified
7.7
37
Workforce Management
7.7
5
|
Verified
8.9
6
7.3
5
|
Verified
8.1
6
Not enough data
7.5
6
9.3
5
|
Verified
7.8
6
Not enough data
4.2
6
Administration
Not enough data
7.2
6
7.3
5
|
Verified
6.7
6
7.3
5
|
Verified
7.2
6
Not enough data
6.7
5
8.7
5
|
Verified
7.3
5
Platform
Not enough data
8.0
9
Not enough data
7.4
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.8
9
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
8.3
9
Workforce Management
Not enough data
8.3
9
Not enough data
8.0
9
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
8
Not enough data
9.1
9
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Zoom Contact Center are categorized as Contact Center Workforce and Contact Center
Unique Categories
Avaya Experience Platform is categorized as Speech Analytics and Customer Self-Service
Zoom Contact Center is categorized as Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Zoom Contact Center has no discussions with answers
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