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Compare Avaya Experience Platform and Cloud Contact Center Software 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Small-Business (56.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformYtel
Star Rating
(17)4.5 out of 5
Market Segments
Small-Business (56.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about YtelAvaya Experience Platform vs Ytel
When assessing the two solutions, reviewers found Ytel easier to use, set up, and administer. Reviewers also preferred doing business with Ytel overall.
- Reviewers felt that Ytel meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Ytel is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Ytel over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableYtel
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableYtel
No trial information availableRatings
Meets Requirements
8.6
132
9.4
14
Ease of Use
8.4
131
9.5
14
Ease of Setup
7.5
34
9.4
8
Ease of Admin
7.8
33
9.0
7
Quality of Support
8.2
118
9.5
14
Has the product been a good partner in doing business?
7.9
32
9.5
7
Product Direction (% positive)
7.1
129
8.3
14
Features by Category
Channels
9.3
15
|
Verified
Not enough data
8.9
11
Not enough data
8.1
15
|
Verified
Not enough data
7.7
10
Not enough data
8.2
14
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Functions
8.6
34
|
Verified
8.7
10
8.9
34
8.7
10
8.9
31
|
Verified
8.7
10
8.8
15
|
Verified
Not enough data
8.1
16
Not enough data
8.9
14
|
Verified
Not enough data
8.9
14
|
Verified
Not enough data
9.3
14
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
27
|
Verified
8.5
9
8.7
27
|
Verified
9.0
10
8.6
31
|
Verified
8.0
10
8.6
12
|
Verified
Not enough data
8.8
13
|
Verified
Not enough data
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Ytel are categorized as Contact Center
Unique Categories
Avaya Experience Platform is categorized as Contact Center Workforce, Speech Analytics, and Customer Self-Service
Ytel has no unique categories
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ytel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Marketing and Advertising
37.5%
Telecommunications
12.5%
Media Production
12.5%
Computer Software
12.5%
Insurance
6.3%
Other
18.8%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
Ytel has no discussions with answers
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