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Compare Avaya Experience Platform and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Enterprise (52.6% of reviews)
Mid-Market (41.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Avaya Experience Platform
Star Rating
(181)4.1 out of 5
Market Segments
Enterprise (52.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Avaya Experience PlatformWebex Contact Center
Star Rating
(167)4.4 out of 5
Market Segments
Mid-Market (41.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterAvaya Experience Platform vs Webex Contact Center
When assessing the two solutions, reviewers found Webex Contact Center easier to use, set up, and administer. Reviewers also preferred doing business with Webex Contact Center overall.
- Reviewers felt that Webex Contact Center meets the needs of their business better than Avaya Experience Platform.
- When comparing quality of ongoing product support, reviewers felt that Webex Contact Center is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Webex Contact Center over Avaya Experience Platform.
Pricing
Entry-Level Pricing
Avaya Experience Platform
No pricing availableWebex Contact Center
No pricing availableFree Trial
Avaya Experience Platform
No trial information availableWebex Contact Center
No trial information availableRatings
Meets Requirements
8.6
132
9.1
143
Ease of Use
8.4
131
9.0
143
Ease of Setup
7.5
34
8.5
54
Ease of Admin
7.8
33
8.2
35
Quality of Support
8.2
118
8.9
136
Has the product been a good partner in doing business?
7.9
32
8.8
34
Product Direction (% positive)
7.1
129
9.3
142
Features by Category
Channels
9.3
15
|
Verified
9.1
76
8.9
11
8.8
74
8.1
15
|
Verified
8.9
76
7.7
10
8.6
74
8.2
14
|
Verified
8.6
75
Generative AI
Not enough data
8.9
58
Functions
8.6
34
|
Verified
9.0
99
8.9
34
9.0
100
8.9
31
|
Verified
9.1
90
8.8
15
|
Verified
8.4
75
8.1
16
8.7
76
8.9
14
|
Verified
8.7
74
8.9
14
|
Verified
9.0
77
9.3
14
|
Verified
8.8
76
Agentic AI - Contact Center
Not enough data
8.8
17
Not enough data
8.8
16
Not enough data
8.6
17
Not enough data
8.7
17
Administrative
8.3
27
|
Verified
8.9
93
8.7
27
|
Verified
9.1
97
8.6
31
|
Verified
8.9
97
8.6
12
|
Verified
8.7
76
8.8
13
|
Verified
8.6
75
Workforce Management
7.7
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
7.3
5
|
Verified
Not enough data
7.3
5
|
Verified
Not enough data
Not enough data
Not enough data
8.7
5
|
Verified
Not enough data
Platform
Not enough data
8.9
50
Not enough data
8.4
50
Not enough data
8.9
50
Not enough data
8.9
49
Not enough data
9.2
49
Not enough data
8.8
48
Not enough data
8.8
48
Generative AI
Not enough data
9.0
38
Workforce Management
Not enough data
8.9
50
Not enough data
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
49
Not enough data
8.7
49
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Avaya Experience Platform and Webex Contact Center are categorized as Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
Avaya Experience Platform is categorized as Speech Analytics
Webex Contact Center is categorized as Live Chat, Call Center Infrastructure (CCI), and Customer Service Automation
Reviews
Reviewers' Company Size
Avaya Experience Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Telecommunications
14.5%
Information Technology and Services
10.5%
Consumer Services
10.5%
Insurance
9.9%
Hospital & Health Care
4.6%
Other
50.0%
Consumer Services
24.8%
Information Technology and Services
19.7%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.5%
Alternatives
Discussions
Avaya Experience Platform has no discussions with answers
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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