Compare Autotask and Planview ChangePoint 
Featured Products
At a Glance
Market Segments
Small-Business (69.2% of reviews)
Enterprise (52.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Autotask
Star Rating
(544)4.3 out of 5
Market Segments
Small-Business (69.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AutotaskPlanview ChangePoint
Star Rating
(17)3.3 out of 5
Market Segments
Enterprise (52.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Planview ChangePointSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Autotask excels in overall user satisfaction, boasting a significantly higher score compared to Planview ChangePoint. Users appreciate its comprehensive features, particularly highlighting its effectiveness in managing help desk tickets and automating workflows, which enhances operational efficiency.
- Users say that Planview ChangePoint offers a solid combination of project management and financial tools, such as invoicing and revenue recognition. However, some users have noted challenges with configuration, indicating that it may not always align perfectly with their specific workflow needs.
- Reviewers mention that Autotask's ease of use is a standout feature, with many praising its intuitive interface and quick setup process. In contrast, users of Planview ChangePoint have expressed frustration with its more complex setup, which can hinder initial adoption.
- According to verified reviews, Autotask's robust analytics and reporting capabilities are frequently highlighted as beneficial for decision-making. Users find these features efficient and effective, while Planview ChangePoint, despite its strengths, lacks the same level of reporting sophistication.
- G2 reviewers note that Autotask has a strong support system, with many users appreciating the quality of assistance they receive. In comparison, while Planview ChangePoint does offer support, some users feel it could be more responsive and helpful in addressing their concerns.
- Users highlight that Autotask's ability to prioritize and assign tickets to technicians streamlines workflows, making it a preferred choice for small businesses. Meanwhile, Planview ChangePoint, which is more tailored for enterprise-level needs, may not be as suitable for smaller organizations looking for straightforward solutions.
Pricing
Entry-Level Pricing
Autotask
No pricing availablePlanview ChangePoint
No pricing availableFree Trial
Autotask
No trial information availablePlanview ChangePoint
No trial information availableRatings
Meets Requirements
8.5
464
7.1
16
Ease of Use
7.9
496
5.5
16
Ease of Setup
7.4
383
3.6
6
Ease of Admin
7.6
279
4.7
6
Quality of Support
8.2
431
7.8
13
Has the product been a good partner in doing business?
8.4
270
6.3
5
Product Direction (% positive)
8.4
462
4.6
15
Features by Category
Administration
8.0
178
Not enough data
7.9
180
Not enough data
8.0
182
Not enough data
Service Desk
9.1
185
Not enough data
8.4
182
Not enough data
8.4
183
Not enough data
Management
8.2
180
Not enough data
8.3
181
Not enough data
8.4
178
Not enough data
7.9
176
Not enough data
7.5
171
Not enough data
Functionality
9.1
180
Not enough data
8.3
177
Not enough data
8.5
180
Not enough data
8.3
178
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
5.1
12
Not enough data
5.3
12
Not enough data
6.1
12
Not enough data
5.9
11
Not enough data
6.1
11
Not enough data
5.3
10
Not enough data
6.2
11
Not enough data
Customer Management
8.0
180
|
Verified
Not enough data
7.2
177
|
Verified
Not enough data
6.1
173
|
Verified
Not enough data
7.2
180
|
Verified
Not enough data
Project Management
6.9
180
Not enough data
7.0
178
|
Verified
Not enough data
7.3
172
|
Verified
Not enough data
7.6
173
|
Verified
Not enough data
Accounting
7.2
172
Not enough data
7.3
175
|
Verified
Not enough data
6.4
165
Not enough data
6.8
170
Not enough data
6.5
167
|
Verified
Not enough data
Portfolio Management
6.7
166
Not enough data
6.8
165
Not enough data
6.6
163
Not enough data
6.6
162
Not enough data
Analytics
6.7
165
|
Verified
Not enough data
7.5
175
|
Verified
Not enough data
7.4
166
|
Verified
Not enough data
Administration
7.8
183
|
Verified
Not enough data
8.2
175
|
Verified
Not enough data
8.0
172
|
Verified
Not enough data
Platform
8.3
173
|
Verified
Not enough data
7.4
159
|
Verified
Not enough data
8.6
173
|
Verified
Not enough data
6.5
163
|
Verified
Not enough data
4.7
160
|
Verified
Not enough data
Generative AI
5.7
88
Not enough data
6.1
87
Not enough data
Artificial Intelligence - Professional Services Automation
5.2
33
Not enough data
4.9
32
Not enough data
6.1
32
Not enough data
Agentic AI - Professional Services Automation
5.5
33
Not enough data
5.5
33
Not enough data
Incident Management
8.1
236
Not enough data
8.4
235
Not enough data
8.4
234
Not enough data
7.0
229
Not enough data
7.3
230
Not enough data
Reporting
8.7
233
Not enough data
8.8
233
Not enough data
7.4
226
Not enough data
Access & Usability
6.1
229
Not enough data
7.9
229
Not enough data
7.2
224
Not enough data
7.5
224
Not enough data
Agentic AI - Service Desk
5.6
14
Not enough data
5.6
14
Not enough data
5.2
14
Not enough data
4.4
15
Not enough data
4.0
14
Not enough data
4.5
13
Not enough data
5.1
14
Not enough data
Categories
Categories
Shared Categories
Autotask and Planview ChangePoint are categorized as Professional Services Automation
Unique Categories
Autotask is categorized as IT Service Management (ITSM) Tools and Service Desk
Planview ChangePoint has no unique categories
Reviews
Reviewers' Company Size
Autotask
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Planview ChangePoint
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
52.4%
Computer & Network Security
17.5%
Computer Software
6.1%
Computer Networking
3.3%
Telecommunications
2.3%
Other
18.4%
Computer Software
29.4%
Management Consulting
17.6%
Information Technology and Services
11.8%
Financial Services
11.8%
Utilities
5.9%
Other
23.5%
Alternatives
Discussions
What is Autotask Professional Services Automation (PSA) used for?
2 Comments
UA
A tool (CRM plus ERP Module) specifically designed for the Managed IT Service Providers (MSPs). This tool not only helps in capturing the long term contracts...Read more
Autotask has no more discussions with answers
Planview ChangePoint has no discussions with answers
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