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Compare Aspect Workforce and Webex Contact Center 
Featured Products
At a Glance
Market Segments
Enterprise (63.1% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(303)4.2 out of 5
Market Segments
Enterprise (63.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceWebex Contact Center
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Webex Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Aspect Workforce excels in its ability to manage scheduling and forecasting, with users highlighting its effectiveness in tracking offline activities and personal schedules. This makes it a strong choice for organizations that prioritize real-time management and adherence tracking.
- Users say that Webex Contact Center stands out for its exceptional call quality and multi-channel capabilities, allowing agents to handle voice calls, SMS, WhatsApp, and live chat all in one platform. This integration helps streamline workflows and enhances customer interactions, making it a favorite among teams that value flexibility.
- According to verified reviews, Aspect Workforce has a solid reputation for building long-term partnerships and understanding client needs, particularly in specialized areas. This focus on relationship-building can be a significant advantage for enterprises looking for a partner rather than just a vendor.
- Reviewers mention that Webex Contact Center's mobile accessibility is a game-changer, enabling team members to stay connected even when away from the office. This feature is particularly appreciated in today's remote work environment, where flexibility is crucial for maintaining productivity.
- Users highlight that while Aspect Workforce has a robust system for managing workforce needs, it may face challenges in ease of setup compared to Webex Contact Center, which is noted for its more intuitive onboarding process. This difference can impact how quickly teams can start benefiting from the software.
- G2 reviewers indicate that Webex Contact Center generally receives higher marks for support quality and product direction, suggesting that users feel more confident in the ongoing development and assistance they receive. This can be a deciding factor for businesses that require reliable support and a clear vision for future enhancements.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableWebex Contact Center
No pricing availableFree Trial
Aspect Workforce
No trial information availableWebex Contact Center
No trial information availableRatings
Meets Requirements
8.5
257
9.1
142
Ease of Use
7.9
259
9.0
142
Ease of Setup
7.2
165
8.5
53
Ease of Admin
7.5
153
8.2
35
Quality of Support
7.9
242
8.9
135
Has the product been a good partner in doing business?
8.4
149
8.8
34
Product Direction (% positive)
8.5
250
9.3
141
Features by Category
Channels
Not enough data
9.1
75
Not enough data
8.8
73
Not enough data
8.9
75
Not enough data
8.6
73
Not enough data
8.5
74
Generative AI
Not enough data
8.9
57
Functions
Not enough data
9.1
98
Not enough data
8.9
99
Not enough data
9.1
89
Not enough data
8.4
74
Not enough data
8.7
75
Not enough data
8.7
73
Not enough data
9.0
76
Not enough data
8.8
75
Agentic AI - Contact Center
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.5
16
Not enough data
8.8
16
Administrative
Not enough data
8.8
92
Not enough data
9.0
96
Not enough data
8.9
96
Not enough data
8.7
75
Not enough data
8.7
74
Workforce Management
8.9
49
|
Verified
Not enough data
8.2
46
|
Verified
Not enough data
9.0
49
|
Verified
Not enough data
8.9
47
|
Verified
Not enough data
7.6
38
|
Verified
Not enough data
Administration
8.0
48
|
Verified
Not enough data
8.0
48
|
Verified
Not enough data
8.0
47
|
Verified
Not enough data
8.0
48
|
Verified
Not enough data
8.6
49
|
Verified
Not enough data
Platform
Not enough data
8.9
50
Not enough data
8.4
50
Not enough data
8.9
50
Not enough data
8.9
49
Not enough data
9.2
49
Not enough data
8.8
48
Not enough data
8.8
48
Generative AI
Not enough data
9.0
38
Workforce Management
Not enough data
8.9
50
Not enough data
8.9
49
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
8.8
49
Not enough data
8.7
49
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
6.0
5
Internal Use
Not enough data
8.1
8
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.7
5
Not enough data
7.5
6
Not enough data
8.3
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Self-Service Platform
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.3
6
Not enough data
8.6
6
Not enough data
9.3
5
Not enough data
8.6
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Workforce Management Platform Features
8.9
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.7
6
Not enough data
Categories
Categories
Shared Categories
Aspect Workforce and Webex Contact Center are categorized as Contact Center Workforce
Unique Categories
Aspect Workforce is categorized as Workforce Management
Webex Contact Center is categorized as Live Chat, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and Customer Service Automation
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
11.9%
Telecommunications
10.2%
Insurance
7.5%
Information Technology and Services
6.8%
Retail
6.1%
Other
57.3%
Consumer Services
24.4%
Information Technology and Services
19.9%
Telecommunications
8.3%
Higher Education
3.8%
Banking
3.8%
Other
39.7%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
What is Webex contact Centre?
1 Comment
TW
Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have...Read more
What improvements would you recommend for Webex Contact Center to better meet your customer service needs?
1 Comment
DP
AI-based summarization is the best feature. Read more
Webex Contact Center has no more discussions with answers
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