Joyous
Joyous enables companies to get fast feedback from the frontline at scale. Go from thousands of chats to one clear action plan - fast. Chat one-on-one with thousands. Surface critical thinking from people on the ground in real-time. No email, app or login required. From feedback to action. Fast. From thousands of responses to a clear prioritized plan - no manual work. Plan and launch in minutes. Plan, design and launch high impact campaigns via any channel quickly. AI made for frontline insights: AI Assistant - The assistant that helps you draft great questions. No more poorly worded questions to confuse people or put them off. - Identify and solve in one go. Helps get you both the problem and solution in one. - Easy for anyone to understand. Keeps it simple, short and focused on one thing at a time. - Make chats comfortable. Adds intro messages in friendly language and ensures questions don’t put people on the spot. AI Responder AI that chats back, but isn’t chatty. - Gets enough depth to act on without wasting time. - Asks an instant follow-up question - only if needed. - Knows to back off when sensitive topics are raised. - A human can review and moderate AI replies. - Can be configured to allow a human time to reply first. - Suggests replies for human facilitators. AI insight you can audit. - Identify actions: Instantly highlights the phrases you can act on. - Group and summarize: Themes and ranks related phrases. - One-click validation: Quickly jump from a theme to related conversations. - Human-in-the-loop: An analyst can easily review and adjust AI results. AI Action plan – A detailed action plan on a plate. - Suggests action items: Each theme has a related action item presented directly alongside it. - Drafts detailed tasks: Each action item includes detailed tasks based on the frontline phrases. - AI suggests. You decide: You can accept, ignore and modify all action items and tasks with just a few clicks. - Actions suggested for each theme: No more time wasted on sifting through feedback to identify the key action items and tasks.
Average Rating: 4.5/5.0
Total Reviews: 10
How Do G2 Users Rate Joyous?
- Has the product been a good partner in doing business?: 9.6/10 (Category avg: 8.9/10)
Who Is the Company Behind Joyous?
- Seller: Joyous
- Year Founded: 2017
- HQ Location: Auckland, NZ
-
LinkedIn® Page: www.linkedin.com
60 employees on LinkedIn®
Who Uses This Product?
- Company Size: 160% Medium, 50% Small
What Do G2 Reviewers Say About Joyous?
AI-generated summary from verified user reviews
Pros
- Users find Joyous to be incredibly helpful, enhancing their productivity and providing refreshing support during stressful times.
- Users value the ease of use of Joyous, appreciating its simplicity and intuitive design for engaging feedback.
- Users appreciate the instant feedback action and exceptional support from Joyous, enhancing employee engagement and responsiveness.
- Users love Joyous for its simplicity and ease of use, making feedback engagement enjoyable and efficient.
- Users find Joyous to greatly enhance efficiency, streamlining feedback processes and improving overall user experience effortlessly.
Cons
- Users report frustrating subscription and cancellation experiences that negatively impact their overall satisfaction with Joyous.
- Users find the inadequate filtering frustrating, as it complicates report generation and increases workload for departments.
- Users find the limited reporting capabilities of Joyous frustrating, requiring manual work instead of automated solutions.
- Users find missing features and repetitive content in Joyous, indicating a need for improvement to enhance the experience.
- Users report frustrating subscription and cancellation experiences that hinder their overall satisfaction with Joyous.
What Are Recent G2 Reviews of Joyous?
"Eases Team Engagement with Quick Feedback Tools"
Rating: 4.5/5.0 stars
— Devin P.
"Effortlessly Uplifts Mood, Yet Can Be Repetitive"
Rating: 5.0/5.0 stars
— Fernando C.
