# Best Online Reputation Management Software - Page 8

## How Many Online Reputation Management Software Products Does G2 Track?

**Total Products under this Category:** 358

### Category Stats (Jul 2026)

- **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Subsig (+3.57%) - Among all products in this category, Subsig recorded the largest rating increase compared to last month

_Last updated: July 22, 2026_

## How Does G2 Rank Online Reputation Management Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 40,200+ Authentic Reviews
- 358+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Online Reputation Management Software
 ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=10366&focus%5B%5D=1679&focus%5B%5D=84697&focus%5B%5D=1196045)

Highlighted products: Birdeye, SOCi, Reputation, Yext, Podium, G2 Marketing Solutions, Experience.com, and Liftify.

Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=podium&focus%5B%5D=g2&focus%5B%5D=experience-com&focus%5B%5D=liftify)

### [Telosa](https://www.g2.com/products/telosa-services-telosa/reviews)

Telosa is a digital reputation management software for local businesses that helps them rank on top of local searches, increasing organic footfall with ease. Telosa not only makes it easy for physical stores to get new customers without spending a dime on advertising, but also makes it hassle-free to win back old customers with custom loyalty programs. Improve your store offerings and services with actionable insights and automations built into Telosa directly. Telosa is the only tool you'll ever need to manage your business's digital reputation from one single place.

**Average Rating:** 4.8/5.0

**Total Reviews:** 6

#### How Do G2 Users Rate Telosa?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 7.5/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Telosa?

- **Seller:** [Telosa Services](https://www.g2.com/sellers/telosa-services)
- **Year Founded:** 2021
- **HQ Location:** Pune, IN
- **LinkedIn® Page:** [in.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=717496eed7bd26a363c06d3440e0f18a267914ea9f637452dac37dc6a5bc586a&secure%5Burl%5D=https%3A%2F%2Fin.linkedin.com%2Fcompany%2Ftelosa-reviews&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Are Recent G2 Reviews of Telosa?

**["Super Easy to use and has helped to increase my loyal customers"](https://www.g2.com/survey_responses/telosa-review-7954449)**

**Rating:** 5.0/5.0 stars

_— Ron S._

[Read full review](https://www.g2.com/survey_responses/telosa-review-7954449)

**["an efficient way to manage online reviews."](https://www.g2.com/survey_responses/telosa-review-7591255)**

**Rating:** 4.5/5.0 stars

_— Abhishek S._

[Read full review](https://www.g2.com/survey_responses/telosa-review-7591255)

### [Ratesight](https://www.g2.com/products/ratesight/reviews)

Ratesight is an online review management platform that companies can use to gather and track reviews. Why is online review and reputation management important? Take a look at these stats: Consumers are willing to spend 31% more on businesses that have garnered great reviews. 84% of consumers say they trust online reviews as much as personal recommendations. Plus, 22% of customers say they are turned off by a negative review. So, what does Ratesight offer for your business? To start, you can enhance your company’s reputation by getting in front of its online reviews. Grow your business by giving your employees actionable tools. Quickly respond to reviews that are not complimentary. Boost your company’s brand image. Utilize the app’s SEO tools to rank higher on popular search engines. Leverage your happy customers and get positive reviews from them. Use the software to gain an edge over competitors in your industry.

**Average Rating:** 4.3/5.0

**Total Reviews:** 5

#### How Do G2 Users Rate Ratesight?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.2/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Ratesight?

- **Seller:** [Ratesight](https://www.g2.com/sellers/ratesight)
- **Year Founded:** 2016
- **HQ Location:** Springville, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e5d3a5f844c1d9b2a921de240a371c69352d9fdff47175b4b5ddeece49727e80&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18250281&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 40% Large, 40% Medium

#### What Do G2 Reviewers Say About Ratesight?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **customizable communication** features of Ratesight, enhancing customer feedback interactions effectively.
- Users value the **customizable messaging** feature of Ratesight, enhancing customer feedback engagement.

#### What Are Recent G2 Reviews of Ratesight?

**["Best tool for Lead generation and positive image"](https://www.g2.com/survey_responses/ratesight-review-9984185)**

**Rating:** 4.0/5.0 stars

_— Verified User in Education Management_

[Read full review](https://www.g2.com/survey_responses/ratesight-review-9984185)

**["Check and Understand"](https://www.g2.com/survey_responses/ratesight-review-9526237)**

**Rating:** 5.0/5.0 stars

_— Aman K._

[Read full review](https://www.g2.com/survey_responses/ratesight-review-9526237)

### [SocialPilot](https://www.g2.com/products/socialpilot/reviews)

SocialPilot is a social media management software used by marketing agencies, small businesses, and in-house marketing teams to schedule, manage, and analyze social media activity across multiple accounts and clients from one platform. Key features include: 📅 Social media scheduling and bulk scheduling of up to 500 posts via CSV upload 🗓️ Social media calendar for daily, weekly, and monthly post planning 💬 Social media inbox for managing comments, messages, and mentions across platforms 👥 Role-based team collaboration with client approval workflows 🤖 AI-powered content creation with caption generator, hashtag suggestions, content variations, post repurposing, brand voice customization, and multilingual content generation 📊 Social media analytics, post performance tracking, competitor reports, and custom reporting 🏷️ White-label social media management platform and reporting for agencies 🔗 MCP server integration to manage social media workflows directly through Claude AI 🌐 Supports 10 social media networks: Facebook, Instagram, LinkedIn, X (Twitter), TikTok, YouTube, Pinterest, Threads, Bluesky, and Google Business Profile SocialPilot is designed for agencies and teams managing multiple social media accounts and clients. It centralizes social media scheduling, AI content creation, engagement, reporting, and client collaboration in one platform, eliminating the need to switch between tools. A 14-day free trial is available with no credit card required.

**Average Rating:** 4.5/5.0

**Total Reviews:** 837

#### How Do G2 Users Rate SocialPilot?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SocialPilot?

- **Seller:** [SocialPilot](https://www.g2.com/sellers/socialpilot)
- **Company Website:** socialpilot.co
- **Year Founded:** 2014
- **HQ Location:** Lewes, Delaware
- **Twitter:** @socialpilot\_co  
72,769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4c55959b519e65725aeb8ae4166664ad5ba97f4c0bb2389e1fbeea0599a6a6ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3667747%2F&secure%5Burl_type%5D=linkedin_company_website)  
171 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Marketing and Advertising, Information Technology and Services
- **Company Size:** 87% Small, 12% Medium

#### What Do G2 Reviewers Say About SocialPilot?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **post scheduling** feature of SocialPilot, allowing easy and convenient management of multiple social platforms.
- Users appreciate the **ease of use** of SocialPilot, enjoying its intuitive interface and streamlined social media management.
- Users commend the **efficient scheduling** feature of SocialPilot, making managing multiple social media accounts easy and hassle-free.
- Users find **scheduling posts in bulk** with SocialPilot easy and convenient, enhancing their social media management experience.
- Users value the **centralized management** of SocialPilot, streamlining multiple social media accounts into one efficient dashboard.

##### Cons

- Users find the **missing features** in SocialPilot frustrating, as essential tools require additional subscription fees.
- Users desire a **more user-friendly archive** for posts, but occasionally face re-verification of social media logins.
- Users find the **limited features** in SocialPilot restrict their ability to fully utilize the platform's potential.
- Users face **linking issues** with SocialPilot, including posting limitations and API connection renewals that disrupt workflow.
- Users express frustration with **social media limitations** , particularly with posting restrictions and missing posts needing manual checks.

#### What Are Recent G2 Reviews of SocialPilot?

**["Easy and Organized Social Media Management for Daily Professional Work"](https://www.g2.com/survey_responses/socialpilot-review-12785426)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/socialpilot-review-12785426)

**["Easy Multi-Account Scheduling That Saves Time"](https://www.g2.com/survey_responses/socialpilot-review-13040180)**

**Rating:** 4.5/5.0 stars

_— Muzammil M._

[Read full review](https://www.g2.com/survey_responses/socialpilot-review-13040180)

#### What Are G2 Users Discussing About SocialPilot?

- [What is SocialPilot used for?](https://www.g2.com/discussions/what-is-socialpilot-used-for) - 1 comment
- [What are the best social media management tools?](https://www.g2.com/discussions/socialpilot-what-are-the-best-social-media-management-tools)
- [How do you use a social pilot?](https://www.g2.com/discussions/how-do-you-use-a-social-pilot) - 2 comments
- [Is Social pilot free?](https://www.g2.com/discussions/is-social-pilot-free) - 3 comments, 1 upvote
- [What is Social pilot?](https://www.g2.com/discussions/what-is-social-pilot) - 2 comments

### [CustomerLobby](https://www.g2.com/products/customerlobby/reviews)

Customer Lobby’s marketing solutions work hand-in-hand to help you get and convert more leads, nurture your current customers, boost brand awareness, and ultimately increase revenue. First, our data-driven insights help you identify and connect with prospects matching your Ideal Home Profile (IHP) in your current area or in specific zip codes where you aim to expand your reach. Then, Customer Lobby tracks your history with each customer. We use this information to send out promotions and reminders that are personalized to them. Send out annual maintenance or inspection reminders, offer promotional discounts for relevant follow-up services, or provide referral incentives. Build better relationships and connect customers with your brand by reaching the right customers at the right time with the right message.

**Average Rating:** 4.4/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate CustomerLobby?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)

#### Who Is the Company Behind CustomerLobby?

- **Seller:** [CustomerLobby](https://www.g2.com/sellers/customerlobby)
- **Year Founded:** 2007
- **HQ Location:** Oakland, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8782af4a7f912bf2cefc61d91ad7f8d1f55d42f59cb1bbe43964916e2d099f94&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcustomer-lobby&secure%5Burl_type%5D=linkedin_company_website)  
41 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Medium, 25% Small

#### What Do G2 Reviewers Say About CustomerLobby?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **centralized management** of CustomerLobby, simplifying CRM integration and enhancing data analysis and visualization.
- Users value the **easy integrations** with CRM tools, simplifying analysis and visualization of data.

#### What Are Recent G2 Reviews of CustomerLobby?

**["Customer Lobby: Your Secret Weapon for Service Success"](https://www.g2.com/survey_responses/customerlobby-review-11216926)**

**Rating:** 4.5/5.0 stars

_— Saif A._

[Read full review](https://www.g2.com/survey_responses/customerlobby-review-11216926)

**["Customer Lobby is One Stop Solution"](https://www.g2.com/survey_responses/customerlobby-review-11203216)**

**Rating:** 5.0/5.0 stars

_— Shadab S._

[Read full review](https://www.g2.com/survey_responses/customerlobby-review-11203216)

#### What Are G2 Users Discussing About CustomerLobby?

- [What is CustomerLobby used for?](https://www.g2.com/discussions/what-is-customerlobby-used-for)

### [Freshreview](https://www.g2.com/products/freshreview/reviews)

Freshreview is an online review management product that can used by multi-location businesses, franchises or Digital Marketing Agencies to fulfill their ORM needs. Freshreview connects with 40+ software which is popularly used by businesses to automate the omni channel ( Text, Email, Whatsapp and MMS) review collection process. Freshreview leverages the power of AI to provide analytics, support Local SEO features and sentiment analysis

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Freshreview?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.8/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 5.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 2.2/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Freshreview?

- **Seller:** [Freshreview](https://www.g2.com/sellers/freshreview)
- **Year Founded:** 2019
- **HQ Location:** Bangalore, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=24ec68223ecf192d69a21a40d79211531af731c1b5d7935687f9b05c049c81cc&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F31294911&secure%5Burl_type%5D=linkedin_company_website)  
4 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Are Recent G2 Reviews of Freshreview?

**["Makes Review Management A Breeze"](https://www.g2.com/survey_responses/freshreview-review-10238537)**

**Rating:** 4.0/5.0 stars

_— Mellesia L._

[Read full review](https://www.g2.com/survey_responses/freshreview-review-10238537)

**["Great and easy to use"](https://www.g2.com/survey_responses/freshreview-review-10172754)**

**Rating:** 5.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/freshreview-review-10172754)

#### What Are G2 Users Discussing About Freshreview?

- [What is FreshReview used for?](https://www.g2.com/discussions/what-is-freshreview-used-for)

### [Rallio | Powered by Ignite Visibility](https://www.g2.com/products/rallio-powered-by-ignite-visibility/reviews)

Rallio is the AI-powered marketing platform for franchises and multi-location brands — bringing social media, reputation, listings, local advertising, and local content together in a single operating system rather than a stack of disconnected tools and dashboards. Rallio balances two things that usually pull against each other: corporate brand control and local authenticity. Corporate teams manage brand standards, content libraries, approvals, and reporting across every location; local owners, managers, and employees get an easy way to localize and publish, respond to customers, and market in their own community — with AI doing the heavy lifting. What you can do with Rallio: - Localized social media management — schedule and publish brand-approved content across locations, with local customization, approval workflows, and a shared content library - Employee advocacy & UGC — mobilize employees and franchisees to create and share authentic local content, gamified to drive participation - Reputation & review management — generate new reviews and respond quickly across locations, with AI-assisted responses - Local listings & Google Business Profile — keep business information accurate and optimized across profiles and directories - Local advertising — run and manage paid social and search campaigns at the local level AI content creation — produce localized, search-aware content at scale - Multi-location analytics & reporting — roll up performance across every location and connect marketing activity to business results Available as self-serve software, a supported solution, or full-service, Rallio meets brands wherever they are and grows with them.

**Average Rating:** 4.9/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Rallio | Powered by Ignite Visibility?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.0/10)

#### Who Is the Company Behind Rallio | Powered by Ignite Visibility?

- **Seller:** [Rallio](https://www.g2.com/sellers/rallio)
- **Year Founded:** 2013
- **HQ Location:** Irvine, CA
- **Twitter:** @rallioHQ  
398 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c668babac2a59f8a2ff659dbd3ce1b059fcf6a57a731e67c6e02a948843df207&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frallio%2F&secure%5Burl_type%5D=linkedin_company_website)  
16 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 56% Medium, 38% Small

#### What Do G2 Reviewers Say About Rallio | Powered by Ignite Visibility?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Rallio, streamlining social media marketing for franchises in one platform.
- Users love the **multi-platform posting** feature of Rallio, simplifying social media management for franchises.
- Users appreciate the **multiple account functionality** , enabling easy scheduling and management across various platforms.
- Users value the **convenience of scheduling posts** across platforms and appreciate the supportive Rallio team.
- Users appreciate the **centralization** of Rallio, finding it convenient for managing social media across multiple platforms.

##### Cons

- Users express frustration over the inability to **tag users in Instagram photos** , limiting their social engagement capabilities.
- Users find it frustrating that they cannot **tag users in Instagram photos** , limiting engagement and interaction on the platform.
- Users are frustrated with **social media integration issues** , particularly concerning tagging and account disconnections.
- Users find **linking issues** with social accounts frustrating, requiring frequent checks to maintain connections and data access.
- Users desire **missing features** like tagging in Instagram photos and enhanced messaging capabilities for better usability.

#### What Are Recent G2 Reviews of Rallio | Powered by Ignite Visibility?

**["Great social media tool that is easy to centralize your social outreach & monitoring."](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-8408274)**

**Rating:** 5.0/5.0 stars

_— joshua m._

[Read full review](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-8408274)

**["Easy, All-in-One Dashboard for Reviews, Listings Management, and Insights"](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-13140454)**

**Rating:** 5.0/5.0 stars

_— Simone P._

[Read full review](https://www.g2.com/survey_responses/rallio-powered-by-ignite-visibility-review-13140454)

### [ReviewBot](https://www.g2.com/products/reviewbot/reviews)

ReviewBot is a review tracking solution that send out real-time notifications via Slack.

**Average Rating:** 4.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate ReviewBot?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 8.3/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind ReviewBot?

- **Seller:** [ReviewBot](https://www.g2.com/sellers/reviewbot)
- **Year Founded:** 2016
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2e65cde51640ee771c966404a3e998be22b507684fe8cb63049b7f23054af265&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freviewbot%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website)  
2 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Do G2 Reviewers Say About ReviewBot?

_AI-generated summary from verified user reviews_

##### Pros

- Users find ReviewBot's **ease of use** and implementation straightforward across all major platforms, including iOS and Android.
- Users find the **easy implementation** of ReviewBot enables effortless tracking across major platforms like iOS and Android.
- Users appreciate the **ease of use** and seamless implementation of ReviewBot for tracking reviews across platforms.

##### Cons

- Users experience delays due to **syndication issues** that prevent instant review updates to integrated platforms like Slack.

#### What Are Recent G2 Reviews of ReviewBot?

**["Cheapest way to track all review of your product or app"](https://www.g2.com/survey_responses/reviewbot-review-9697484)**

**Rating:** 4.0/5.0 stars

_— Nitin J._

[Read full review](https://www.g2.com/survey_responses/reviewbot-review-9697484)

**["Useful tool to keep track of app reviews"](https://www.g2.com/survey_responses/reviewbot-review-6738313)**

**Rating:** 4.0/5.0 stars

_— Ann M._

[Read full review](https://www.g2.com/survey_responses/reviewbot-review-6738313)

#### What Are G2 Users Discussing About ReviewBot?

- [What is ReviewBot used for?](https://www.g2.com/discussions/what-is-reviewbot-used-for)

### [SO Connect Platform](https://www.g2.com/products/so-connect-platform/reviews)

Listings helps your local business get found by more customers. Update your company information in one go on 50+ platforms, improve your rankings and receive more website traffic, phone calls and visitors to your location(s). We currently serves more than 100.000 business locations and 50.000 customers in over 30 countries. We aim to empower large and small businesses to engage with their customers and manage their online reputation and reviews while improving local search visibility on a wide range of platforms. Our specialised software includes: Listings - Update your company information on 50+ platforms in one go. Reviews - Collect and manage more reviews in one central location. Website Optimizer - Improve your website SEO and win more customers with a trouble-free website.

**Average Rating:** 4.0/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate SO Connect Platform?

- **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SO Connect Platform?

- **Seller:** [SO Connect](https://www.g2.com/sellers/so-connect)
- **Year Founded:** 2019
- **HQ Location:** Amsterdam, Noord Holland
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c57698b942d760178579c5c6caa7cb3450982d90978bfe1ef67e0d9735046bbe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoconnecthq%2F&secure%5Burl_type%5D=linkedin_company_website)  
23 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 83% Small, 8% Medium

#### What Are Recent G2 Reviews of SO Connect Platform?

**["Magnificent system for facilitating the work of the SEO expert."](https://www.g2.com/survey_responses/so-connect-platform-review-5119740)**

**Rating:** 5.0/5.0 stars

_— Roberto G._

[Read full review](https://www.g2.com/survey_responses/so-connect-platform-review-5119740)

**["Great product. Very satisfied with support received."](https://www.g2.com/survey_responses/so-connect-platform-review-6733909)**

**Rating:** 5.0/5.0 stars

_— Verified User in Information Technology and Services_

[Read full review](https://www.g2.com/survey_responses/so-connect-platform-review-6733909)

#### What Are G2 Users Discussing About SO Connect Platform?

- [What is SO Connect Platform used for?](https://www.g2.com/discussions/what-is-so-connect-platform-used-for)

### [SuperStack](https://www.g2.com/products/superstack/reviews)

A 'link in bio' profile, powered by testimonials.The only 'link in bio' for businesses that enables you to collect and showcase testimonials. One link to all your links and testimonials to grow your business across Instagram, Facebook, TikTok and other social media profiles. Amazingly simple to set up. Warm and fuzzy feelings very likely.

**Average Rating:** 4.8/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate SuperStack?

- **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.0/10)
- **Customer Feedback:** 9.4/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 10.0/10 (Category avg: 8.3/10)

#### Who Is the Company Behind SuperStack?

- **Seller:** [SuperStack](https://www.g2.com/sellers/superstack)
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About SuperStack?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **detailed analytics and reporting** of SuperStack, aiding in progress tracking and informed decision-making.
- Users value the **outstanding client interaction** of SuperStack, noting the team’s proactive communication and support.
- Users commend the **excellent communication** of SuperStack, ensuring seamless collaboration and support throughout projects.
- Users appreciate the **responsive customer support** of SuperStack, ensuring seamless communication and effective collaboration.
- Users commend SuperStack for its **effective communication and organization** , facilitating smooth collaboration across remote teams.

##### Cons

- The **expensive pricing** of SuperStack is a barrier for smaller businesses and individual users with tight budgets.
- Users note the **limited focus on small businesses** , which restricts its applicability to a broader range of companies.

#### What Are Recent G2 Reviews of SuperStack?

**["Fully Remote Web Development"](https://www.g2.com/survey_responses/superstack-review-10740132)**

**Rating:** 5.0/5.0 stars

_— Tushar V._

[Read full review](https://www.g2.com/survey_responses/superstack-review-10740132)

**["A reliable partner for remote web development"](https://www.g2.com/survey_responses/superstack-review-10742471)**

**Rating:** 4.5/5.0 stars

_— Verified User in Publishing_

[Read full review](https://www.g2.com/survey_responses/superstack-review-10742471)

### [Aiplex Bridge](https://www.g2.com/products/aiplex-software-aiplex-bridge/reviews)

AiPlex Bridge is an all-encompassing Omnichannel Customer Experience Management Platform designed to foster long-lasting connections with customers through 25+ digital channels. As India's sole Digital-First Comprehensive Online Reputation Management (ORM) Platform, it enables businesses to effectively listen to customer feedback, comprehend their needs, engage in meaningful interactions, and cultivate enduring relationships. With features such as Digital Removal, Social Listening, Response Management, Review Management, Analytics, and a Digital Command Centre, all integrated into a single platform, AiPlex Bridge empowers businesses to streamline their digital presence and enhance their overall customer experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Aiplex Bridge?

- **Customer Feedback:** 8.3/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 8.3/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Aiplex Bridge?

- **Seller:** [Aiplex Software](https://www.g2.com/sellers/aiplex-software)
- **Year Founded:** 2003
- **HQ Location:** Bengaluru, IN
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c7a4b202d2f7ee0f815b93ac319d4114520f697d365ff834dcd4e98f7ff6ec7e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faiplexbridge&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Do G2 Reviewers Say About Aiplex Bridge?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **centralized management** of Aiplex Bridge, enjoying a seamless experience across all social media platforms.
- Users value the **one-stop solution** Aiplex Bridge provides for all social media platforms, enhancing convenience and efficiency.
- Users value the **one-stop solution** Aiplex Bridge provides for all social media platforms, streamlining their experience.

#### What Are Recent G2 Reviews of Aiplex Bridge?

**["Aiplex Bridge Insights"](https://www.g2.com/survey_responses/aiplex-bridge-review-9595622)**

**Rating:** 4.5/5.0 stars

_— Ansh K._

[Read full review](https://www.g2.com/survey_responses/aiplex-bridge-review-9595622)

**["Effective ORM with Smooth Setup"](https://www.g2.com/survey_responses/aiplex-bridge-review-12955979)**

**Rating:** 4.5/5.0 stars

_— Anil K._

[Read full review](https://www.g2.com/survey_responses/aiplex-bridge-review-12955979)

### [Cheers](https://www.g2.com/products/cheers/reviews)

Cheers is the local search and AI visibility platform for multi-location service brands. It combines software with hands-on implementation to help operators see whether each location is being recommended across Google, Maps, ChatGPT, Gemini, and Perplexity. From there Cheers improves the signals that influence those recommendations. With Cheers, teams can generate and attribute reviews through NFC and QR employee badges, and track performance by employee and location. This allows brands to monitor AI recommendation share and cited sources, benchmark competitors, identify website and local SEO gaps, and create local content from real customer language. Cheers is built for home service companies, franchise systems, energy and smart-home brands, and other service businesses with 5+ locations or serious frontline teams. Marketing and operations leaders use Cheers to turn customer interactions into measurable local proof, prioritize the actions that improve discovery, and report on performance across every location from one operating view. Cheers was founded in 2024 and is backed by Y Combinator.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate Cheers?

- **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 10.0/10 (Category avg: 8.8/10)

#### Who Is the Company Behind Cheers?

- **Seller:** [Cheers](https://www.g2.com/sellers/cheers)
- **Company Website:** www.cheers.tech
- **HQ Location:** N/A
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2ab4a859dc29217c81a373e22dcc55c0849c7f02398cc25548005cddcc1f903a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcheers-software%2F&secure%5Burl_type%5D=linkedin_company_website)  
1 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 75% Small, 25% Large

#### What Do G2 Reviewers Say About Cheers?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **exceptional customer support** from Cheers, with fast responses and effective collaboration for business success.
- Users commend the **exceptional customer support** from Cheers, praising their responsiveness and willingness to assist effectively.
- Users find Cheers to be **incredibly easy to use** , facilitating a smooth onboarding and effective strategy development process.
- Users commend the **exceptional support and insights** from Cheers, significantly enhancing their online reviews and reputation.
- Users commend the **in-depth analysis and insights** provided by Cheers, enhancing their understanding of online presence.

#### What Are Recent G2 Reviews of Cheers?

**["Innovative and Client-Focused—Cheers Listens and Delivers Real Value"](https://www.g2.com/survey_responses/cheers-review-12272200)**

**Rating:** 5.0/5.0 stars

_— Brady B._

[Read full review](https://www.g2.com/survey_responses/cheers-review-12272200)

**["Cheers has been a huge unlock for my business."](https://www.g2.com/survey_responses/cheers-review-11755045)**

**Rating:** 5.0/5.0 stars

_— Abe L._

[Read full review](https://www.g2.com/survey_responses/cheers-review-11755045)

### [FeedCheck](https://www.g2.com/products/feedcheck/reviews)

FeedCheck is designed to brings all reviews in a single place and help users analyze and react quickly on new reviews.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate FeedCheck?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 9.2/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind FeedCheck?

- **Seller:** [FeedCheck](https://www.g2.com/sellers/feedcheck)
- **Year Founded:** 2016
- **HQ Location:** Bucharest, RO
- **Twitter:** @feedcheckco  
27 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b236ffadf7e318120883af2112a0cf068bf68e5ea4a56a254f03bd4376e985d0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffeedcheck.co%2F&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are Recent G2 Reviews of FeedCheck?

**["Feed check is one of the coolest tools"](https://www.g2.com/survey_responses/feedcheck-review-6898115)**

**Rating:** 5.0/5.0 stars

_— Naveen C._

[Read full review](https://www.g2.com/survey_responses/feedcheck-review-6898115)

**["Helpful | Organized | Optomized"](https://www.g2.com/survey_responses/feedcheck-review-6799750)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Electronics_

[Read full review](https://www.g2.com/survey_responses/feedcheck-review-6799750)

### [Jooice](https://www.g2.com/products/jooice/reviews)

Jooice is an easy-to-use app that allows you to amplify your business' online presence from a single place. Optimize your online listings, manage your reputation and engage with social media. Jooice AI provides recommendations to beat out your competitors and automatically draft responses to customers. Try a free 7-day trial today to see how Jooice can improve your marketing and save you time. Get discovered online, engage with customers and improve your reputation. Leverage Jooice AI to improve your marketing and make your life easier. Stay on top of your business' performance with real-time alerts and reports. Jooice's dedicated customer support ensures you'll always have the help you need. Jooice integrates with all of the major websites, apps and platforms (Google, Facebook, Instagram, Yellow Pages, Angi, etc). Jooice's easy setup wizard lets you post your business quickly across the internet and easily manage your online reputation.

**Average Rating:** 4.6/5.0

**Total Reviews:** 11

#### How Do G2 Users Rate Jooice?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.0/10)
- **Customer Feedback:** 7.5/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 7.5/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Jooice?

- **Seller:** [Webidoo](https://www.g2.com/sellers/webidoo)
- **Year Founded:** 2017
- **HQ Location:** Milano, IT
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cc9f8b2342e0e6a51747b58a33dfdcbdb4491cfe3fb31a327eca3fd1a80521b0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fwebidoo&secure%5Burl_type%5D=linkedin_company_website)  
357 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 91% Small, 9% Medium

#### What Do G2 Reviewers Say About Jooice?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **centralized management** of Jooice, simplifying project tracking and enhancing team collaboration effortlessly.
- Users appreciate the **ease of use** of Jooice, finding it simple, effective, and well-organized for project management.
- Users love the **clarity and focus** of Jooice, effectively managing projects and enhancing team collaboration.
- Users love the **automation features** of Jooice, simplifying tasks and enhancing productivity in their workspace.
- Users love the **convenience of managing multiple products** in one place, enhancing their online marketing efforts significantly.

##### Cons

- Users find the **linking process slow and problematic** , especially with required business account connections for Instagram and Facebook.
- Users find the **difficult learning curve** frustrating, struggling to keep up with Jooice's evolving features.
- Users find the **difficult navigation** of Jooice frustrating, as it requires time to learn the new features.
- Users found the **difficult setup** of Jooice challenging, but appreciated the responsive customer support for assistance.
- Users dislike the **requirement for business accounts** to connect Facebook and Instagram for posting, complicating usage.

#### What Are Recent G2 Reviews of Jooice?

**["Jooice is very user-friendly"](https://www.g2.com/survey_responses/jooice-review-11240721)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospitality_

[Read full review](https://www.g2.com/survey_responses/jooice-review-11240721)

**["Useful platform to help me out managing reviews, social media, and my listing activities."](https://www.g2.com/survey_responses/jooice-review-11239006)**

**Rating:** 4.5/5.0 stars

_— Marco V._

[Read full review](https://www.g2.com/survey_responses/jooice-review-11239006)

### [Kudo](https://www.g2.com/products/kudo/reviews)

Kudo is the easiest and most effective way to improve your online ratings and reviews. Designed to do one thing very well, Kudo will transform your online reputation in just a few minutes a day. Kudo is different than most other reputation tools. Kudo's focus is on improving your ratings on popular review sites like Google, Facebook, Yelp as well as industry specific review sites. Just add any review profile page to Kudo and Kudo will send a review request via email to your customers. Positive reviews direct to the profiles you have chosen. Negative ratings are "intercepted" and directed to a private feedback site allowing you to respond directly to resolve issues.

**Average Rating:** 2.7/5.0

**Total Reviews:** 3

#### How Do G2 Users Rate Kudo?

- **Customer Feedback:** 6.7/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 10.0/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 6.7/10 (Category avg: 8.3/10)

#### Who Is the Company Behind Kudo?

- **Seller:** [KUDOS](https://www.g2.com/sellers/kudos-6918a586-af50-4792-b9a5-b98be480c62b)
- **Year Founded:** 2008
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c03da204037c6cd5c5933a66fb12ba8aeab0f9359ce8b08ecff2c1708986db54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkudosnyc&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 67% Medium, 33% Small

#### What Are G2 Users Discussing About Kudo?

- [What is Kudo used for?](https://www.g2.com/discussions/what-is-kudo-used-for)

### [LOCALACT](https://www.g2.com/products/localact/reviews)

LOCALACT is the premier local digital marketing platform for franchisees. We put your franchisees and business locations front and center in every local market, helping them reach more people online and convert them into customers. From hyper-local ad campaigns, to local store data management and online reporting, LOCALACT helps franchisees and business owners drive revenue and measure marketing performance.

**Average Rating:** 3.6/5.0

**Total Reviews:** 4

#### How Do G2 Users Rate LOCALACT?

- **Has the product been a good partner in doing business?:** 0.0/10 (Category avg: 9.0/10)
- **Customer Feedback:** 5.0/10 (Category avg: 8.8/10)
- **Digital Media Monitoring:** 6.7/10 (Category avg: 8.0/10)
- **Competitive Intelligence:** 5.8/10 (Category avg: 8.3/10)

#### Who Is the Company Behind LOCALACT?

- **Seller:** [Location3](https://www.g2.com/sellers/location3)
- **Year Founded:** 1999
- **HQ Location:** Denver, US
- **Twitter:** @location3  
3,976 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6e44c204359ac6be46bc8930ff6ca08e10b8c9ec2dc4dcd85b20ba4c7a457a7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flocation3&secure%5Burl_type%5D=linkedin_company_website)  
81 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 50% Large, 25% Medium

#### What Do G2 Reviewers Say About LOCALACT?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of LOCALACT, appreciating its intuitive user interface for project management.
- Users appreciate the **management ease** of LOCALACT, benefiting from its user-friendly interface for project management.
- Users value the **effective time management** features of LOCALACT, enhancing their project management capabilities effortlessly.
- Users praise the **user-friendly interface** of LOCALACT, enhancing their project management experience effectively.

##### Cons

- Users experience a **poor management** approach with no collaboration to enhance search and PPC performance effectively.

#### What Are Recent G2 Reviews of LOCALACT?

**["The Ulitmate Local Digital Marketing Platform"](https://www.g2.com/survey_responses/localact-review-6964314)**

**Rating:** 4.0/5.0 stars

_— Verified User in Marketing and Advertising_

[Read full review](https://www.g2.com/survey_responses/localact-review-6964314)

**["LOCALACT review"](https://www.g2.com/survey_responses/localact-review-10968666)**

**Rating:** 5.0/5.0 stars

_— Siddhesh S._

[Read full review](https://www.g2.com/survey_responses/localact-review-10968666)

#### What Are G2 Users Discussing About LOCALACT?

- [What is LOCALACT used for?](https://www.g2.com/discussions/what-is-localact-used-for)

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[Browse Online Reputation Management Themes](/categories/online-reputation-management/themes)

 ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh")
A

Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)

Updated October 3, 2024

Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities.

To qualify for inclusion in the Online Reputation Management category, a product must:

- Monitor online review sites for new and existing negative reviews
- Have a management platform to aggregate and interpret online reviews
- Create alerts and reports regarding a brand's current online reputation
- Provide forms or a vehicle to garner new online reviews

Show More

* * *

## How Do You Choose the Right Online Reputation Management Software?

### What You Should Know About Online Reputation Management Software

### What is Online Reputation Management Software?

Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels.

In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof.

#### What Types of Online Reputation Management Software Exist?

Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit.

### What are the Common Features of Online Reputation Management Software?

Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews.

**Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics.

**Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing).

[**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies.

**Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising.

**Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences.

Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow)

### What are the Benefits of Online Reputation Management Software?

Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines.

**Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience.

**Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel.

**Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time.

**Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy.

### Who Uses Online Reputation Management Software?

Online reputation management software provides numerous benefits and features for both internal and customer-facing teams.

**Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating.

**Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics.

**Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions.

#### Software Related to Online Reputation Management Software

Related solutions that can be used together with online reputation management software include:

[Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers.

[Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization.

[Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software.

[Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO.

### Challenges with Online Reputation Management Software

Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges.

**Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards.

**Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews.

**Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug. 

### How to Buy Online Reputation Management Software

#### Requirements Gathering (RFI/RFP) for Online Reputation Management Software

Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process.

Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example:

- Does the company want to prioritize review generation or is reputation monitoring the primary objective?
- If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company.
- Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer.

#### Compare Online Reputation Management Software Products

**Create a long list**

Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation.

**Create a short list**

After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability. 

**Conduct demos**

All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona. 

#### Selection of Online Reputation Management Software

**Choose a selection team**

The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly. 

**Negotiation**

Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract.

**Final decision**

To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list.

### Online Reputation Management Software Trends

**Social media**

While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service).

**Natural language processing**

It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics).

### FAQs for Online Reputation Management Software

### Most Popular FAQs

#### Which Online Reputation Management Software has the best reviews?

Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale.

#### What is the top software for managing online business reputation?

The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place.
- [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights.

#### What is the best app for company reputation management?

The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go.
- [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences.

#### What are the most popular community management tools for online platforms?

Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include:

- [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement.
- [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web.

#### How do you manage your online reputation?

Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management).

### Small Business FAQs

#### What is the most affordable Online Reputation Management Software for SMBs?

For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort.
- [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model.

#### What is the best Online Reputation Management Software for startups?

Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools.
- [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations.

#### Which Online Reputation Management Software is the most user-friendly for startups?

For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include:

- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up.
- [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day.
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly.

#### What Online Reputation Management Software do small businesses in service industries use most?

Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind.
- [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need.
- [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources.

#### How quickly can a small business get started with Online Reputation Management Software?

Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources.

### Enterprise FAQs

#### What is the best-rated Online Reputation Management Software for tech enterprises?

Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems.
- [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles.
- [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls.

#### What is the most reliable Online Reputation Management Software tool for enterprises?

Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team.
- [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations.
- [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations.

#### What is the best-reviewed Online Reputation Management Software for enterprise app integration?

Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments.
- [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints.
- [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard.

#### Which Online Reputation Management Software offers the best enterprise customer support?

For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include:

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators.
- [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team.
- [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations.

#### How do enterprises measure ROI from Online Reputation Management Software?

Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs.

**Last updated on April 22, 2026**