G2

Jennie C.

Client Services Manager

Mid-Market (51-1000 emp.)

9/26/2026

"Good for a large retail network"

5/5

What do you like best about GBPPromote?

The main thing for us is having every store in one dashboard. Before this, our regional teams each managed their own profiles and head office had no view at all. Now I can filter by region and see which stores have unanswered reviews, which have not posted in a while, and which have hours that do not match our master list. Bulk update is the feature we use most. When we changed our return policy text last month, it went to every store in one go. The visibility score by region is what I put in front of leadership every month. Review collected by and hosted on G2.com.

What do you dislike about GBPPromote?

Onboarding took us about 3 weeks. That was mostly because many of our older profiles had previous managers on them and we had to recover access before we could connect them. Not the tool's fault, but if you have a lot of stores, plan for it. Their support team was on chat with us through most of it. Review collected by and hosted on G2.com.

What problems is GBPPromote solving and how is that benefiting you?

Our biggest problem was that every region managed its own Google profiles and head office had no view. We did not know which stores had wrong hours, which had no photos, or which had not posted in a year. We only found out when a customer complained or a regional manager mentioned it. Now I can open one screen and see it all. Changes go out to all stores from head office instead of asking 14 regional teams. It has cut the back and forth with regions almost completely and our store details are consistent for the first time. Review collected by and hosted on G2.com.