G2

wes m.

Chief Operations Officer

Mid-Market (51-1000 emp.)

10/20/2025

"Fun, User-Friendly Platform That Boosted Our Reviews"

5/5

What do you like best about ReviewBuzz?

The simplicity of use and the fact that the platform makes it fun and engaging for the Tech's in the field. Since implementing ReviewBuzz we have seen a massive improvement on the review front. Our team is earning points at a rapid rate and using those to redeem some awesome prizes from Apple ear buds to a paid day off. Our reviews have increased 10-fold, and we went from averaging about 30-40 per month to 100 plus. Review collected by and hosted on G2.com.

What do you dislike about ReviewBuzz?

Nothing as far as the product goes, find it very user friendly and I get all the data I need from the dashboard. Review collected by and hosted on G2.com.

What problems is ReviewBuzz solving and how is that benefiting you?

ReviewBuzz has added a fun and motivational element to our review process. Previously, we relied solely on integrated text messages from our CRM, and while we still use that method today, the team earns more points by using the Buzz buttons and badges. This incentive has made ReviewBuzz the preferred way to request reviews from customers while onsite.

Each technician has their own portal where they can showcase their total number of 5-star reviews, fostering healthy competition and accountability within the team. Management can also see who is actively requesting reviews in person, rather than relying only on automated text messages. Review collected by and hosted on G2.com.