Best Live Chat Software - Page 39

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 712

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 106,100+ Authentic Reviews
  • 712+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium)

Navu

Navu is the AI companion built specifically for business websites. It lives directly on your site as a smart, self-serve sidebar that helps buyers get the answers they need, explore your product, and convert without ever filling out a form or waiting to talk to sales. Today’s buyers want to do their own research and move at their own pace. Navu makes that easy by transforming your existing content into a guided experience that’s fast, helpful, and always relevant. Installing Navu takes just a few minutes. With a simple line of code, it becomes part of your website and immediately begins pulling from your product pages, blog posts, PDFs, and other resources. When a prospect lands on your site, Navu uses AI to understand what they’re looking for and offers personalized guidance in real time. Whether someone is comparing solutions, evaluating features, or learning about integrations, Navu makes sure the most relevant content is right at their fingertips. Unlike traditional chatbots, Navu isn’t there to gatekeep or follow a rigid script. It acts more like a product-savvy teammate, guiding buyers through their journey and pointing them to high-value actions like booking a demo, downloading a case study, or starting a free trial. It is designed to support real buying intent and help visitors take confident steps toward conversion. For marketing teams, Navu is also a powerful source of insight. It shows you what buyers are searching for, which content performs best, and where engagement is falling short. These analytics help you fine-tune messaging, identify content gaps, and improve the experience continuously without needing more tools or manual tagging. Navu is built to be turnkey and lightweight. It works with any CMS or tech stack, requires zero ongoing engineering effort, and automatically gets smarter as you update or add new content. There is no need for a redesign or a new funnel strategy. Navu helps the content you already have work harder, right where buyers are looking. For companies who want to meet buyers on their terms and drive more pipeline from their website, Navu is a simple, effective way to modernize the experience and turn interest into action.

Average Rating: 4.8/5.0

Total Reviews: 5

How Do G2 Users Rate Navu?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.1/10)
  • Customization : 0.0/10 (Category avg: 8.5/10)

Who Is the Company Behind Navu?

  • Seller: Navu
  • Year Founded: 2023
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 80% Small

What Do G2 Reviewers Say About Navu?

AI-generated summary from verified user reviews

Pros
  • Users find Navu to be exceptionally helpful, providing clear educational content and reducing customer service volume effectively.
  • Users commend Navu's incredible customer support, consistently receiving prompt responses and assistance when needed.
  • Users find Navu's ease of use remarkable, appreciating its seamless integration and straightforward functionality for customer support.
  • Users highlight the easy setup of Navu, enjoying its out-of-the-box functionality and seamless integration.
  • Users value Navu's efficiency in providing clear education, reducing service volume, and maximizing web content utilization.
Cons
  • Users note a steep learning curve with Navu's backend, wishing for a more user-friendly interface and better integration.
  • Users find the difficult learning curve of Navu challenging, wishing for a more intuitive and user-friendly experience.
  • Users find the difficult navigation in Navu frustrating, despite some support available for assistance.
  • Users note the limited features of Navu, wishing for greater integration with platforms like Shopify for convenience.
  • Users find the backend of Navu not intuitive, desiring a more user-friendly experience and better integration with Shopify.

What Are Recent G2 Reviews of Navu?

NeoAssist

Who Is the Company Behind NeoAssist?

  • Seller: NeoAssist
  • Year Founded: 2000
  • HQ Location: São Paulo, BR
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

NestDesk

NestDesk is an omnichannel customer service software that helps ecommerce business manage all customer messaging across multiple channels in one place, and close more sales from chats. Your customer support team can minimize the average response time, provide a faster and more personal experience to customers.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind NestDesk?

  • Seller: NestScale
  • Year Founded: 2022
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of NestDesk?

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Noci

Who Is the Company Behind Noci?

Norby AI Chatbot

An AI-powered solution to manage chat conversations with customers. A chatbot is an essential part of it. We keep our focus on the balance between the affordability and the intelligence of the product. How can businesses use Norby AI Chatbot? For instance, the bot can answer frequently asked questions; ask a person to leave their contact information to contact him later; make a client a special offer with the help of event-based notifications; keep up a human-like conversation, or, if necessary, redirect visitor's questions to a support agent.

Who Is the Company Behind Norby AI Chatbot?

  • Seller: Norby AI
  • Year Founded: 2020
  • HQ Location: Tallinn, EE
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Nuacem AI

Nuacem AI is a Conversational AI-Powered Customer Engagement Platform that can amplify customer experience on Text, Voice & Video channels. With our Intelligent CX technology solutions, enterprises can deliver an exceptional conversational experience to customers & automate business communications.

Average Rating: 4.8/5.0

Total Reviews: 3

Who Is the Company Behind Nuacem AI?

  • Seller: Nuacem
  • Year Founded: 2016
  • HQ Location: Hyderabad, IN
  • LinkedIn® Page: www.linkedin.com
    57 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Nuacem AI?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of Nuacem AI, enhancing their overall experience with the platform.
  • Users find Nuacem AI highly easy to use, appreciating its straightforward setup and effective automation features.
  • Users praise the easy setup of Nuacem AI, enabling quick and efficient implementation of solutions.
  • Users highlight the efficiency of Nuacem AI in reducing customer support handling time and enhancing communication.
  • Users value the automation simplicity of Nuacem AI, significantly enhancing efficiency in customer communication.

What Are Recent G2 Reviews of Nuacem AI?

Omnicus

Make the Contact Center Your Competitive Advantage. We provide you with everything you need to manage your omnichannel contact center more efficiently. Because life is too short for bad customer service experiences.

Who Is the Company Behind Omnicus?

  • Seller: Omnicus
  • Year Founded: 2016
  • HQ Location: Oslo, NO
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

omniCustomers

Engage your customer at every step of their journey. Omnibasis Customer Management 360° is everything you need to organize, track, and manage your leads and customers with no monthly fees. omniCustomers is Omnibasis's enterprise software as a service that enables businesses and professionals, large and small, to manage a full featured customer journey. Don't pay for what you won't use. Omnibasis’s integrated customer management platform gives your business a complete view of your customer! With omniCustomers solutions businesses are enabled with the technology and tools to manage a cloud-based sales pipeline and speed up your sales team, staying organized effortlessly, log every customer activity automatically, and chat with prospects and customers in real time, without the costs and challenges associated with building and maintaining your own infrastructure. Unleash the power and capabilities of a Customer Relationship Management and Sales Automation platform with Omnibasis With omniCustomers CRM (Customer Relationship Management) cloud software we help businesses manage their customer interactions and relationships more efficiently with key features of CRM cloud software: Contact Management omniCustomers CRM system enables businesses to manage their contacts and customer information in a centralized location. This can include basic contact details, communication history, and other relevant data. All can be configured with unlimited custom fields. Sales Management omniCustomers CRM software helps sales teams manage their sales pipeline, track leads, and monitor the progress of deals. It provides insights into sales performance and help identify areas for improvement. Marketing Automation omniCustomers CRM system offers marketing automation features that enable businesses to automate marketing tasks, such as sending emails, social media posts, and other communications. Customer Service omniCustomers CRM helps businesses manage their customer service operations by tracking customer interactions, providing a help desk, and enabling customers to submit support requests. Analytics and Reporting omniCustomers CRM software provides businesses with valuable insights into their customer data, such as customer behavior, preferences, and buying patterns. It helps your businesses to make more informed decisions and improve their overall performance. Mobile Access omniCustomers CRM offer mobile access, which enables business users to access customer data and manage their customer interactions from their mobile devices. omniCustomers CRM cloud software from Omnibasis helps your business streamline customer interactions and improve their overall customer relationships. Start with omniCustomers FREE today.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind omniCustomers?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of omniCustomers?

Omnidek

Omnidek is an easy-to-use, intuitive Work Process Management platform that centralizes control over repetitive processes for any industry and every team. Create seamless, fast workflows with real-time approvals and business driven chat, drag and drop to build any form or app with reporting on every process. Always see exactly what you need to know using conditional notifications to move work forward. The ultimate alternative to email, spreadsheets, and all those apps.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Omnidek?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Omnidek?

  • Seller: Omnidek
  • Year Founded: 2012
  • HQ Location: Baton Rouge, US
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Omnidek?

What Are G2 Users Discussing About Omnidek?

Onicon

Onicon is a live chat solution.

Who Is the Company Behind Onicon?

onvico

Who Is the Company Behind onvico?

  • Seller: TWT
  • Year Founded: 1995
  • HQ Location: Düsseldorf, DE
  • LinkedIn® Page: www.linkedin.com
    186 employees on LinkedIn®
Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026