Best Live Chat Software - Page 29

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 502

Category Stats (Oct 2026)

  • Average Rating: 4.48/5 (↑0.01 vs Sep 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Caretta (+1.75%) - Among all products in this category, Caretta recorded the largest rating increase compared to last month

Last updated: October 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 102,800+ Authentic Reviews
  • 502+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Agentforce Service (formerly Salesforce Service Cloud), Qualified, Zoho Desk, Fin, Podium, WhatsApp Business Platform, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=podium&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio)

InteliWise Proactive Live Chat

InteliWise Proactive Live Chat is powered by engagement triggers, that help to reach to different consumer segments.

Who Is the Company Behind InteliWise Proactive Live Chat?

  • Seller: InteliWise
  • HQ Location: N/A
  • Twitter: @InteliWISE
    1,744 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

ipSCAPE

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement​. We provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  We empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs in the AI-era. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

Average Rating: 4.8/5.0

Total Reviews: 28

Who Is the Company Behind ipSCAPE?

  • Seller: IPscape
  • Year Founded: 2005
  • HQ Location: North Sydney, NSW
  • Twitter: @IPscape
    435 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Consumer Services, Financial Services
  • Company Size: 79% Small, 18% Medium

What Are Recent G2 Reviews of ipSCAPE?

iReview

iReview — The All-In-One Review Management & Online Reputation Platform iReview is a leading review management software and online reputation management platform designed to help businesses generate more 5-star reviews, improve their Google ratings, and manage customer feedback from one centralized dashboard. Built for both single-location businesses and multi-location enterprises, iReview streamlines every part of the review and reputation workflow — from collection to response to analytics. With iReview, businesses can effortlessly increase positive Google reviews, Yelp reviews, and Facebook recommendations through automated SMS and email review requests, QR codes, and NFC tap-to-review cards. Customers can leave feedback in seconds, dramatically increasing review volume. iReview also protects your online reputation by routing negative feedback to a private form, allowing businesses to resolve issues before they appear publicly. The platform consolidates reviews from all major sites, giving teams real-time visibility into customer sentiment. AI-powered review responses allow businesses to reply instantly with personalized, professional messaging — saving hours of manual work while maintaining a consistent brand voice. For hands-off teams, iReview offers full-service review management where outreach, monitoring, and responses are handled for you. iReview improves local SEO, helping businesses rank higher on Google Maps and local search results by increasing review frequency, improving sentiment, and maintaining accurate business listings. Advanced analytics provide insights into rating trends, customer satisfaction, employee performance, and multi-location reporting. Ideal for restaurants, auto dealers, home service companies, medical and dental offices, real estate firms, and franchises, iReview helps any business build trust, increase visibility, and convert more customers in a review-driven marketplace. Simple to set up and built for scale, iReview gives you everything you need to grow your online reputation, outperform competitors, and turn reviews into revenue. Why iReview Stands Out End-to-end reputation management (not just review monitoring) AI-powered automation to save hours of manual work Negative review protection + feedback capture Tools for both single-location and enterprise multi-unit brands Optional full-service management for busy teams NFC tap-to-review technology that dramatically increases review volume Designed to be simple, fast, and affordable — without sacrificing power

Who Is the Company Behind iReview?

  • Seller: Kore.co, Inc
  • Year Founded: 2023
  • HQ Location: Frisco, US
  • Twitter: @korecompany
    330 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    31 employees on LinkedIn®

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Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

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Jeeves.Plus

Jeeves.Plus is a customer service platform that automatically translates text messages, empowering you to have a conversation with your customers in 109 languages

Who Is the Company Behind Jeeves.Plus?

jiLiveChat

jiLiveChat is the click-to-call widget that lets you communicate with your visitors to build trust, resolve support issues

Who Is the Company Behind jiLiveChat?

  • Seller: jiWebTech
  • Year Founded: 2017
  • HQ Location: Mohali
  • Twitter: @jiWebTech
    866 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Joble

Joble is an AI customer-engagement platform for small businesses that lose customers to unanswered calls, chats and messages. Its AI agents answer, qualify and follow up across website chat, phone, WhatsApp, email and SMS, and they share one memory, so a customer who chats at 11pm and calls the next morning does not start again. Every conversation lands on one timeline per customer, and your team can step in at any point. Because they share one memory, a customer switching channels never explains themselves twice. Five minutes to set up, 13 languages. From €74 a month.

Who Is the Company Behind Joble?

KIMCC INC

Kim.cc is the most reliable AI-native customer support service for Shopify, eCommerce and DTC brands. You get a powerful AI toolkit paired with Sentinels, trained CX professionals who implement, train, and QA the AI, and step in the moment a ticket needs human judgement. 1) AI resolves repetitive tickets end to end, including order status, shipping delays, returns, refunds, exchanges, and subscription changes, not just generic replies 2) Takes real backend actions across Shopify, your helpdesk, and other connected ecosystems, closing the loop instead of just answering 3) Works within your existing stack (Gorgias, Zendesk, Freshdesk, Shopify, etc..) instead of forcing you to replace it 4) Sentinels are the CX experts with real industry experience, who setup your AI, monitor every interaction, train the AI, and step in on anything uncertain or high-stakes before it reaches a customer The result: an AI that actually resolves, backed by Setinels, who catch what it can't handle alone, so brands can automate more without gambling on customer trust.

Who Is the Company Behind KIMCC INC?

  • Seller: KIMCC SERVICES
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    27 employees on LinkedIn®

Knitware

Knitware is more than a team management tool; it’s an intelligent platform designed to empower your workforce. With AI-driven insights, seamless collaboration, and engagement-enhancing features, Knitware transforms the way teams work together. From project management and smart HR to payroll, task automation, and dynamic communication channels, it keeps your team aligned, motivated, and performing at their best. Experience a new era of productivity by leveraging embedded AI to transform insights into immediate action.

Who Is the Company Behind Knitware?

  • Seller: Sourcefit
  • Company Website:
  • HQ Location: 19th Floor Exxa Tower, Bridgetowne IT Park, Ugong Norte, C5 Road, Quezon City, Metro Manila, Philippines 1110, PH
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®
  • Phone: +63 2 8470 2484

Konversable

konversable is a complete chat solution for businesses to use with their customers. Our no-code cloud based software allows businesses to quickly and easily offer web live chat, web chatbots, Facebook Messenger and WhatsApp API communications with customers from one centralised dashboard. Our mobile app allows for easy multi-channel communication on the go. Our web chat widgets can be completely customised to reflect the look & feel of the brands website. Our unique MediaFlo feature allows for automation using video (from the business AND customer-side) to maximise customer engagement and insight. konversable also allows businesses to message customers at scale over both SMS and WhatsApp, ensuring a fully circular customer communications experience. Our technology can be installed across 99% of websites. We also offer both turnkey and custom integrations where required. Finally we pride ourselves on full on-boarding and support.

Who Is the Company Behind Konversable?

Lime CRM

Lime CRM is a visual and user-friendly CRM for 10 users and up that simplifies the workday for marketing, sales and support teams. Lime CRM keeps customers, deals and campaigns in one place and enables you to not only manage and track, but also make use of all your customer data. With smart add-ons and integrations to your other IT systems, duplicate work will be avoided and you can instead focus on what's important: providing exceptional customer experiences. Hosted or on your own server.

Average Rating: 4.3/5.0

Total Reviews: 92

How Do G2 Users Rate Lime CRM?

  • Has the product been a good partner in doing business?: 8.4/10 (Category avg: 9.1/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Lime CRM?

Who Uses This Product?

  • Company Size: 51% Small, 46% Medium

What Do G2 Reviewers Say About Lime CRM?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of Lime CRM, effortlessly adapting it to their unique organizational needs.
  • Users value the customization capabilities of Lime CRM, allowing for tailored solutions that enhance organization and efficiency.
  • Users value the flexibility of Lime CRM, allowing customization to meet their unique organizational needs effectively.
  • Users praise the excellent customer support of Lime CRM, highlighting their responsiveness and helpfulness.
  • Users value the extreme customizability of Lime CRM, benefiting from efficient onboarding and excellent support.
Cons
  • Users find limited features in Lime CRM, especially regarding performance and integration with Office 365.
  • Users experience slow response times with the desktop client, which inhibits productivity and integration with other tools.
  • Users often face inaccurate data issues with Lime CRM, leading to frustration and inefficient workflows.
  • Users find a steep learning curve in mastering Lime CRM's functions, particularly regarding security configurations.
  • Users express frustration with limited customization in Lime CRM, especially regarding integration and file handling functionalities.

What Are Recent G2 Reviews of Lime CRM?

What Are G2 Users Discussing About Lime CRM?

Livebeep

Livebeep is an AI-powered customer communication platform designed to help businesses manage, automate, and improve conversations with their customers from a single place. It brings together channels such as WhatsApp, web chat, Instagram, Messenger, and Telegram, allowing teams to centralize interactions and provide a more consistent customer experience. With Livebeep, businesses can use AI agents and automation to handle repetitive enquiries, qualify leads, capture customer information, and support different stages of the customer journey, while keeping human agents available whenever personal assistance is needed. The platform also provides tools for conversation management, customer data organization, and team collaboration, helping sales, marketing, and customer service teams respond more efficiently without losing the human side of communication. Livebeep combines AI, automation, and human support to help businesses turn customer conversations into better experiences and business opportunities.

Who Is the Company Behind Livebeep?

LiveChat4Dynamics

Imagine turning your website into a powerful connection tool with LiveChat4Dynamics. This handy app brings your Microsoft Dynamics 365 CRM and website visitors closer by integrating a live chat widget right on your site. The result? Real-time conversations that let you engage instantly and offer quick support. But it doesn’t stop there. Every chat is automatically saved in your Dynamics 365 CRM, giving you a complete view of your customers. You’ll gain valuable insights into their needs, preferences, and past interactions, helping you build stronger, more personalized relationships. LiveChat4Dynamics also makes lead generation a breeze. When visitors chat with you, their information is captured directly in your CRM. This means you can turn casual visitors into potential customers and guide them with tailored conversations that meet their needs. And let’s talk about customer satisfaction. By responding quickly to inquiries and concerns, you show your visitors they’re a priority, leaving a positive and lasting impression. Need a boost in sales? With LiveChat4Dynamics, you can chat with prospects in real time, answer their questions, and guide them toward making a purchase. It's like having a personal sales assistant working 24/7! LiveChat4Dynamics is your go-to solution for better engagement, smoother sales, and top-notch customer service. With it, your website becomes more than just a page—it becomes a space where connections happen and businesses grow.

Who Is the Company Behind LiveChat4Dynamics?

  • Seller: Inogic
  • Year Founded: 2006
  • HQ Location: Navi Mumbai, IN
  • LinkedIn® Page: www.linkedin.com
    158 employees on LinkedIn®

Live Chat Software

Live Chat Software is a tool that lets businesses connect with their customers in real-time through instant messaging. It helps provide quick support, answer questions, and improve customer experience directly on a website or app. With features like chatbots, file sharing, and multi-platform compatibility, live chat software makes customer service faster, easier, and more efficient.

Who Is the Company Behind Live Chat Software?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026