Best Live Chat Software - Page 29

How Many Live Chat Software Products Does G2 Track?

Total Products under this Category: 675

Category Stats (Nov 2026)

  • Average Rating: 4.47/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Fortifi (+3.05%) - Among all products in this category, Fortifi recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Live Chat Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 114,300+ Authentic Reviews
  • 675+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Live Chat Software

G2 Grid® for Live Chat Software plotting products by satisfaction and market presence

Highlighted products: Zendesk for Customer Service, Salesforce Service Cloud, Qualified, Zoho Desk, Fin, WhatsApp Business Platform, Tidio, and Podium.

Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=qualified&focus%5B%5D=zoho-desk&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=tidio&focus%5B%5D=podium&segment=all)

CloudNet360

CloudNet360 offers sales automation and small business CRM solutions.

Average Rating: 4.0/5.0

Total Reviews: 5

How Do G2 Users Rate CloudNet360?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.1/10)

Who Is the Company Behind CloudNet360?

Who Uses This Product?

  • Company Size: 60% Small, 40% Medium

What Do G2 Reviewers Say About CloudNet360?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the comprehensive property management features of CloudNet360 for enhancing sales and automating customer relations.
  • Users appreciate the automation features of CloudNet360, enhancing sales and simplifying customer relationship management.
  • Users appreciate the automation features of CloudNet360, enhancing sales and simplifying customer relationship management.
  • Users appreciate the complete solution for managing properties and guest operations effectively with CloudNet360.
  • Users value the responsive customer support of CloudNet360, enhancing their experience with prompt assistance and solutions.
Cons
  • Users find the limited customization options of CloudNet360 to be its least helpful aspect, affecting usability.
  • Users report slow loading times which hinder productivity and affect overall satisfaction with CloudNet360.
  • Users experience limited language support, which hinders their ability to effectively utilize CloudNet360's features.
  • Users often experience slow performance, which negatively impacts their overall experience with CloudNet360.

What Are Recent G2 Reviews of CloudNet360?

What Are G2 Users Discussing About CloudNet360?

Comm100 AI Agent

Comm100 AI Agent is a cloud-based conversational AI platform that automates up to 80% of customer queries with context-aware, human-like responses. It deploys in minutes across live chat, SMS, email, and all major messaging apps, learning instantly from your website, knowledge bases, or cloud files—no coding required. With a visual workflow builder and natural-language commands, you can easily orchestrate dynamic actions (such as bookings, order lookups, and support ticket creation) and customize the agent’s tone to fit your brand. Built-in analytics track resolution rates, CSAT scores, and lead captures, enabling ongoing optimization.

Who Is the Company Behind Comm100 AI Agent?

Who Uses This Product?

  • Company Size: 33% Small

Community

Community is the SMS marketing platform that connects businesses, brands, political & public figures, creators, musicians, celebrities, and more, to their audiences at scale. Founded in 2019 by Matthew Peltier and Josh Rosenheck, Community gives each Leader a unique 10-digit phone number to share with their audience, giving the authentic experience of texting with a friend. Today, the company is led by Jeremy Schultz, CEO, who oversees its expansion to welcome the most innovative Fortune 500 and Enterprise companies onto the platform. To date, the company welcomes over 30MM+ Members on its platform.

Average Rating: 4.8/5.0

Total Reviews: 3

How Do G2 Users Rate Community?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Community?

  • Seller: Community
  • HQ Location: Santa Monica, California, United States
  • LinkedIn® Page: www.linkedin.com
    84 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Community?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the automation features of Community, enhancing personal communication and making audience engagement scalable and strategic.
  • Users commend the responsive and helpful customer support of Community, enhancing their communication experience significantly.
  • Users appreciate the intuitive interface of Community, which simplifies communication and enhances user experience significantly.
  • Users praise the intuitive interface of Community, enabling easy and effective communication at scale.
  • Users value the reliable communication tools of Community, enabling effective and personal interactions at scale.
Cons
  • Users desire more integration options with third-party tools to enhance overall platform functionality and customization.
  • Users desire more limited templates and integrations, feeling it would enhance the overall experience significantly.
  • Users note that the slow loading time impacts their experience, despite overall satisfaction with the product.

What Are Recent G2 Reviews of Community?

AI can help you find the answers. G2 helps you trust them.

Connect G2 to Claude or ChatGPT for answers grounded in G2's trusted reviews, comparisons, and pricing from real user insights.

How it works

CompleteGreet

CompleteGreet adds a floating video bubble to any website. A small video of a real person greets visitors and expands into a personal video greeting with action buttons for chat, booking, contact forms, phone calls, or shoppable products. Works on Shopify, WordPress, WooCommerce, Wix, Squarespace, Webflow, and any custom site. EU based servers, GDPR compliant, flat monthly pricing from 23 USD with no overage fees, and a free trial with 5,000 pageviews.

Who Is the Company Behind CompleteGreet?

ConferWith

Confer With is a breakthrough live video shopping platform, combining live video & eCommerce for brands and retailers. It offers an immersive, one-to-one shopping experience that connects website visitors to retail salespeople in an experience that replicates the experience inside a store.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind ConferWith?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ConferWith?

What Are G2 Users Discussing About ConferWith?

ConnectyCube Chat Widget

ConnectyCube Chat Widget is a fully-featured, embeddable live chat solution designed to enhance real-time communication on your website. In just 2 minutes, you can integrate private and group chat, audio/video calls, media sharing, and presence indicators - all designed to match your brand's style. Ideal for SaaS platforms, e-commerce stores, marketplaces, and internal tools, the widget supports great customer engagement and stronger user interaction. The widget is especially optimized for online stores built on Medusa and Vendure. With step-by-step integration guides, merchants can quickly add real-time chat functionality to their storefronts and buyer dashboards - improving customer support, increasing conversions, and building buyer trust.

Who Is the Company Behind ConnectyCube Chat Widget?

Connex One

Connex One is a customer engagement and communication platform designed to help businesses effectively connect with their customers across various channels.

Average Rating: 2.3/5.0

Total Reviews: 4

How Do G2 Users Rate Connex One?

  • Has the product been a good partner in doing business?: 3.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Connex One?

  • Seller: Connex One
  • Year Founded: 2013
  • HQ Location: Manchester, England, United Kingdom
  • LinkedIn® Page: www.linkedin.com
    560 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Connex One?

AI-generated summary from verified user reviews

Pros
  • Users value the 24/7 customer support of Connex One, enhancing the overall operational efficiency and satisfaction.
  • Users find the easy setup of Connex One beneficial for improving call center operations with great design.
  • Users value the several built-in software integrations of Connex One, enhancing functionality and streamlining operations effectively.
  • Users value the Salesforce integration in Connex One, enhancing call center operations through seamless connectivity.
  • Users praise the visually appealing design of Connex One, highlighting its effectiveness in enhancing call center operations.
Cons
  • Users find the complex customization process of Connex One burdensome, leading to lengthy implementations and potential issues.
  • Users find the complex setup process of Connex One challenging, often leading to delays and inefficiencies during implementation.
  • Users find the difficult implementation process cumbersome, often leading to delays and complications during setup.
  • Users face initial difficulties with complex setup processes and limited support during implementation of Connex One.
  • Users experience long wait times for setup assistance due to a limited implementation team handling multiple projects.

What Are Recent G2 Reviews of Connex One?

Convarza AI

Convarza AI is an AI-powered customer engagement platform that brings conversations, AI voice agents, chatbots, CRM, and automation together in one workspace. Businesses can manage WhatsApp, Instagram, Facebook, Telegram, SMS, email, web chat, and phone conversations from a shared inbox while AI agents handle customer interactions across chat and voice. AI voice agents can answer inbound calls, make outbound calls, qualify leads, answer questions, schedule appointments, and hand conversations over to human teams when needed. Convarza also helps businesses automate follow-ups through campaigns and sequences across calls, WhatsApp, and email. Its CRM keeps customer conversations, activities, tasks, lead stages, and follow-ups connected to a single customer record. With knowledge bases, AI chatbots, AI calling, call flows, workflows, campaigns, CRM, and analytics in one platform, Convarza helps sales and support teams manage the complete customer conversation lifecycle—from the first enquiry to qualification, follow-up, booking, and human handoff.

Who Is the Company Behind Convarza AI?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Convarza AI?

Converse AI

Converse AI enhances customer interactions with AI chatbots, automating support and streamlining operations in e-commerce, healthcare, finance, hospitality, and education. It boosts engagement with omnichannel support, CRM integration, and team reports, improving efficiency across industries.

Who Is the Company Behind Converse AI?

ConverSight

ConverSight is a comprehensive data integration and decision-making platform designed to streamline operations across various business functions, including supply chain, sales, procurement, and finance. By connecting disparate data sources, ConverSight empowers organizations to make informed decisions quickly, without the delays associated with manual data consolidation. This platform serves as a centralized hub for data management, ensuring that teams have immediate access to the insights they need to drive efficiency and effectiveness in their operations. The platform's architecture consists of four distinct layers, each serving a specific purpose to enhance data accessibility and usability. The Digital Cube layer aggregates data from over 150 systems, such as Acumatica, SAP, and Microsoft Dynamics, into a single governed model. This integration allows users to leverage their existing data infrastructure without the need for disruptive changes to their current systems. The inclusion of advanced AI tools, like Claude and ChatGPT, enables users to interact with their data in a more intuitive manner, enhancing the decision-making process. Athena IQ, the AI assistant and analyst component of ConverSight, allows users to pose questions in plain language and receive detailed answers that outline the reasoning behind the insights. This feature can be accessed directly within the application, through Microsoft Teams, or via other AI tools, making it a versatile resource for teams seeking quick and reliable information. The ability to communicate with the platform in natural language reduces the learning curve for users, facilitating broader adoption across the organization. Additionally, the App Studio offers over 25 ready-made blueprints for various operational needs, such as demand and inventory planning. Teams can customize these blueprints or create their own applications to suit specific requirements, promoting flexibility and adaptability in their workflows. The Decision Hub further enhances operational efficiency by employing AI agents that monitor ongoing processes. Routine decisions can be automated based on predefined rules, while more complex decisions are routed to team members for approval, ensuring that human oversight is maintained where necessary. ConverSight is designed to complement existing ERP systems, maintaining them as the primary source of record without requiring a complete overhaul. This approach not only minimizes disruption but also ensures compliance with industry standards, as evidenced by its SOC 2 Type II compliance, ISO 27001 certification, and GDPR adherence. With recognition from various industry awards, ConverSight stands out as a reliable solution for organizations looking to harness the power of their data for better decision-making.

Average Rating: 4.5/5.0

Total Reviews: 39

How Do G2 Users Rate ConverSight?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.1/10)

Who Is the Company Behind ConverSight?

  • Seller: ConverSight
  • Company Website:
  • Year Founded: 2017
  • HQ Location: Indianapolis, IN
  • LinkedIn® Page: www.linkedin.com
    86 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Food & Beverages
  • Company Size: 83% Small, 17% Medium

What Do G2 Reviewers Say About ConverSight?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of ConverSight, facilitating smooth data access and quick report generation.
  • Users highly praise ConverSight's responsive customer support, noting quick follow-ups and expert guidance during onboarding.
  • Users appreciate the efficiency of ConverSight, enabling quick insights and streamlined decision-making across various departments.
  • Users appreciate the insightful and user-friendly dashboards of ConverSight, enhancing data analysis and cross-channel performance monitoring.
  • Users value the robust integrations of ConverSight, enhancing data access and enabling informed decision-making across systems.
Cons
  • Users find ConverSight's complexity challenging, especially with custom integrations and navigating large datasets.
  • Users experience a steep learning curve with ConverSight, facing challenges in data integration and complex queries.
  • Users note limited customization options in ConverSight, impacting data integration and tailored reporting capabilities.
  • Users find the complex usage of ConverSight challenging, especially for those unfamiliar with report writing and advanced features.
  • Users face challenges with data integration, experiencing disorganized insights and requiring additional validation and technical support.

What Are Recent G2 Reviews of ConverSight?

What Are G2 Users Discussing About ConverSight?

Convrs

Convrs is an omnichannel messaging platform that helps sales, marketing and customer service teams have better conversations on the channels their customers already use — WhatsApp, Instagram, Facebook Messenger, Telegram, Line, Viber, web chat (live chat) and two-way SMS. Every agent gets a single inbox covering all their channels, with full conversation history, assignments, internal notes and role-based permissions, so no conversation lives on a personal phone and nothing gets lost. On top of the inbox, Convrs adds AI chatbots with a no-code flow builder, AI agent tools (suggested replies, instant summaries, sentiment and CSAT detection, topic tagging), WhatsApp marketing campaigns and bulk messaging, proactive outbound messaging, and automation for notifications and follow-ups. It integrates with HubSpot and Salesforce and offers the Convrs API for CRM and trading-platform connections. Convrs is an official Meta Tech Partner built on the WhatsApp Business Platform, with guided setup included and WhatsApp Coexistence support for teams moving from the WhatsApp Business App. It is used by 100+ brands worldwide, with particular depth in regulated and high-volume industries — forex & CFD brokers, prop trading firms, financial services, contact centers, travel, health tourism, property and charities.

Who Is the Company Behind Convrs?

  • Seller: Convrs
  • Year Founded: 2019
  • HQ Location: Liverpool , GB
  • LinkedIn® Page: www.linkedin.com
    13 employees on LinkedIn®

CRM Messaging Cloud

Send SMS, WhatsApp to prospects and customers directly from Zoho, HubSpot, GoHighLevel & Portal. Easily send personalized text messages at scale. Get faster responses and higher conversion rates with SMS and WhatsApp. Beat Emails whose open rate is 20% while SMS and WhatsApp have 98% open rate and 99.9% open rate respectively. You get detailed reports on SMS analytics including messages sent, messages delivered, delivery rate, messages received, response rate, campaign analytics, and more.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate CRM Messaging Cloud?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind CRM Messaging Cloud?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About CRM Messaging Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the reliability of CRM Messaging Cloud, noting its robust customer interaction records and strong privacy features.

What Are Recent G2 Reviews of CRM Messaging Cloud?

CUE

CUE simplifies the hunt for business software and services, saving time and reducing decision fatigue. Find the right solutions, get personalized setup help, and manage everything in one dashboard - all with CUE. Shop and purchase the solutions you need in less than 5 minutes.

Average Rating: 4.2/5.0

Total Reviews: 3

How Do G2 Users Rate CUE?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind CUE?

  • Seller: CUE
  • Year Founded: 2016
  • HQ Location: Boulder, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of CUE?

Cugic

Cugic is one of the leading live chat software which has all the features for the need to run online businesses in era. The important thing is that It is extremely easy to use anyone without technical knowledge can get most of it. Cugic has been picked by more than 90 companies from different industries like eCommerce solution providers & more

Who Is the Company Behind Cugic?

  • Seller: Ingic
  • Year Founded: 2012
  • HQ Location: San Diego, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

customer service software

Kpro customer service software is developed with its unique features by considering a reality check of the requirement of automation to provide better experiences to the potential end customers of your business.

Who Is the Company Behind customer service software?

  • Seller: Desku.io
  • Year Founded: 2022
  • HQ Location: Dover, US
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®
Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026