Best Incident Management Software - Page 6

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 164

Category Stats (Oct 2026)

  • Average Rating: 4.44/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Oh Dear (+0.38%) - Among all products in this category, Oh Dear recorded the largest rating increase compared to last month

Last updated: October 26, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 19,300+ Authentic Reviews
  • 164+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, New Relic, and Rootly.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&focus%5B%5D=rootly)

BAG•Tower

BAG•Tower is a web-based incident management tool. Users may access to incident reporting, equipment monitoring, and data tracking. Also they may manage teams, access authorization restrictions, form groups, decode errors, and do much more with its assistance. With BAG-Tower, you can create alerts and incidents and assign each one to the category you want. You can also integrate BAG-Tower to your ecosystem using our APIs and webhooks.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate BAG•Tower?

  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind BAG•Tower?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BAG•Tower?

Complaints Pro

Complaints Pro is a cloud software that helps you handle every customer complaint timely and efficiently, then it aggregates customer insights empowering you to improve your products and processes.

Average Rating: 4.3/5.0

Total Reviews: 12

How Do G2 Users Rate Complaints Pro?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.1/10)

Who Is the Company Behind Complaints Pro?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Complaints Pro?

AI-generated summary from verified user reviews

Pros
  • Users value the automation capabilities of Complaints Pro, significantly enhancing efficiency and minimizing risks in feedback processes.
  • Users value the efficiency of Complaints Pro, which automates processes and significantly saves time and reduces risks.
  • Users value the timely tracking features of Complaints Pro, enhancing efficiency and reducing risks in feedback processes.
  • Users value the automated responses for timely complaint handling and efficient updates throughout the process.
Cons
  • Users face email issues with Complaints Pro, as complaint numbers often land in junk folders or aren't sent at all.
  • Users find the pricing of Complaints Pro to be on the higher end, suggesting a need for cost improvement.
  • Users face challenges with missing features in Complaints Pro, leading to issues in complaint notifications and tracking.
  • Users face reply issues, with complaint emails often landing in junk folders or not being sent at all.
  • Users often face technical issues with complaint number emails, causing confusion and difficulties in tracking complaints.

What Are Recent G2 Reviews of Complaints Pro?

What Are G2 Users Discussing About Complaints Pro?

CyberCPR

CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enables users to securely respond to, manage and resolve incidents collaboratively and efficiently, to support the risk management, compliance and governance functions of a business or organisation. Operating from offices in Cheltenham and Cardiff in the UK, the CyberCPR platform was originally designed to be used for incident management, to allow CISOs to mobilise their incident response team effectively and quickly in a secure environment, and to enable them to easily follow their incident procedures, work together on sensitive information safely, and collate files and documentation together into one easily manageable place. The platform can, however, also be used for 'non-cyber' investigative case management of non-cyber related events, with its quick file set-up, playbook creation and workflow integration via API features and design flexibility. The platform has been configured to support more generic case files and investigations including; compliance, human resources and finance security case management, corporate security issues, physical security incident management, governance, risk management and compliance business functions. Competitively priced, CyberCPR has been built with flexibility in mind, providing the perfect foundation to develop any kind of features to suit your business requirements.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CyberCPR?

What Are Recent G2 Reviews of CyberCPR?

What Are G2 Users Discussing About CyberCPR?

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DATS

DATS helps operationally complex organizations replace scattered apps, spreadsheets, shared drives, and email chains with one practical HSQE/HR operations platform for safety, quality, training, HR, assets, inspections, corrective actions, reporting, and more. DATS is one connected platform with modular capabilities, so organizations can start with the areas they need most and add more over time. Teams can assign responsibility, track actions and progress, confirm completion, and prove what was done to close the loop on important operational work. DATS can be configured around different teams, sites, roles, and workflows while remaining practical for everyday use across the field and office, including mobile and offline work. This gives teams stronger visibility and accountability without turning DATS into a custom software development project. What sets DATS apart is the support behind it. Every customer gets real people, fast answers, and an assigned Coach who helps with setup, training, rollout, adoption, and continuous improvement long after launch.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate DATS?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind DATS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of DATS?

deeploi

deeploi is the all-in-one IT management platform that helps companies keep their IT simple, secure, efficient and stress-free. The platform is designed for HR teams, founders, and IT leads who want to stop worrying about IT, automate routine tasks, and maintain full visibility. With deeploi, core IT tasks like onboarding and offboarding, device, software, and account management, as well as governance, security, and compliance, run automatically in one place. Personal IT expert support is available exactly when it’s needed. This reduces operational IT stress, minimizes security risks, and delivers measurable value. What you get: • Onboard new hires in under 5 minutes • Order and assign devices in just a few clicks • Securely configured laptops from day one • Support for GDPR compliance and ISO readiness • A real-time overview of all devices, users, and licenses • Unlimited IT support with response times under 30 minutes More than 200 companies across Europe, from startups to agencies and consultancies with 1 to 500+ employees, trust deeploi to run their IT reliably. Pricing is based on a monthly subscription starting at €19 per employee. Additional services such as advanced device protection, managed backups, and Microsoft license procurement, are available at an additional cost.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind deeploi?

  • Seller: deeploi
  • Year Founded: 2023
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of deeploi?

eBRP Solutions

eBRP Suite is enterprise-class software for building a viable Incident Response Program.

Average Rating: 1.0/5.0

Total Reviews: 1

Who Is the Company Behind eBRP Solutions?

  • Seller: eBRP Solutions
  • Year Founded: 2002
  • HQ Location: Mississauga, CA
  • Twitter: @eBRPsolutions
    1,699 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are G2 Users Discussing About eBRP Solutions?

Fixray

Your maintenance "system" is probably a WhatsApp group: issues get lost in scroll, nothing has an owner, and when the GM asks for a report you reconstruct it from screenshots. Fixray is maintenance tracking built for venues, not factories. Reporters flag issues in seconds with photos and video; AI drafts the description and category. Managers triage, assign and set due dates; fixers work from one clear list. Duplicate detection merges repeat reports, recurring maintenance schedules run themselves, and every action leaves an audit trail. Pricing is per site, not per seat — unlimited Reporters and Managers on every plan, so the whole team can report without a licence discussion. The Log tier is free forever. Track adds SLAs, recurring maintenance, cost tracking and advanced analytics. Operate adds multi-site management, white-label branding and cross-site cost reconciliation. Built in the UK and GDPR-compliant with EU hosting. Compliance-ready exports support PAT and Legionella records today, with SFG20 alignment in progress. Fixray is live in production at multi-site UK venues including Meridian Grand.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Fixray?

  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Fixray?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Fixray?

Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate Giva?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Giva?

  • Seller: Giva
  • Year Founded: 1999
  • HQ Location: Sunnyvale, US
  • Twitter: @GivaHelpDesk
    1 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 30% Large, 30% Medium

What Do G2 Reviewers Say About Giva?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Giva, praising its intuitive interface and seamless setup for efficient ticket management.
  • Users value the enhanced customer satisfaction from Giva's AI capability, fostering empathy and efficient communication.
  • Users value the workflow efficiency of Giva, enhancing communication and streamlining issue resolution across teams.
  • Users find Giva enhances business efficiency by streamlining ticket management and improving accountability across departments.
  • Users commend Giva for its efficiency in tracking requests and resolving issues across a large organization.
Cons
  • Users face ticketing issues with email ticket creation failures, preferring a more integrated solution within Giva eHelpDesk.
  • Users find the lack of a round robin ticketing component in Giva leads to inefficiency and the need for external tools.
  • Users find Giva's limited features inconvenient, as essential components like round robin ticketing require using an additional program.
  • Users desire a round robin ticketing component in Giva, finding current integrations inefficient and cumbersome.
  • Users desire a round robin ticketing feature in Giva eHelpDesk for a more streamlined workflow without switching apps.

What Are Recent G2 Reviews of Giva?

What Are G2 Users Discussing About Giva?

Google Stackdriver Incident Response and Management

Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median time to mitigation. IRM leverages Stackdriver’s breadth, depth, and freshness of ops data to auto-correlate information, in the context of the incident, to produce insights and accelerate the investigation process.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Google Stackdriver Incident Response and Management?

  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 6.7/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Google Stackdriver Incident Response and Management?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • Twitter: @google
    31,899,995 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Google Stackdriver Incident Response and Management?

HeyOnCall

HeyOnCall combines website/API monitoring, heartbeat/cron monitoring, SSL checks, incident management, on‑call schedules, escalations, alert delivery, and mobile app alerting into one integrated product. HeyOnCall is built for small engineering teams and solo founders who want reliable paging, simple setup, and fewer moving parts. Get impossible-to-ignore Critical Alerts that bypass Do Not Disturb, plus Slack, email, webhooks, and more. HeyOnCall is designed from the ground up to reduce false positive alerts (getting alerted when your site is actually up) and false negatives (missing an outage due to broken monitoring or alerting).

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate HeyOnCall?

  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind HeyOnCall?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About HeyOnCall?

AI-generated summary from verified user reviews

Pros
  • Users value the effective alert management of HeyOnCall, which enhances their team's operational efficiency and app performance.
  • Users commend the excellent customer support from HeyOnCall, making it invaluable for managing on-call rotations effectively.
  • Users value the effective task management of HeyOnCall, significantly aiding their team's operational success.

What Are Recent G2 Reviews of HeyOnCall?

Hund

Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Hund?

  • Seller: Hund
  • Year Founded: 2012
  • HQ Location: Braga, PT
  • Twitter: @HundHQ
    36 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

What Do G2 Reviewers Say About Hund?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of configuration with Hund, streamlining communication and enhancing clarity for different audiences.
  • Users appreciate the high customer satisfaction with Hund, thanks to its excellent support and clear communications.
  • Users praise the responsive and competent customer support of Hund, enhancing their overall experience with the product.
  • Users appreciate the exceptional issue detection of Hund, which enhances communication clarity and reliability significantly.
  • Users enjoy the ease of use of Hund, appreciating seamless status page creation and clear communications.
Cons
  • Users note the missing features like custom notification templates and analytics, impacting overall functionality and customization.
  • Users find the lack of custom notification templates an issue, expressing a desire for more flexibility and analytics.

What Are Recent G2 Reviews of Hund?

PagerTree

PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate PagerTree?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind PagerTree?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About PagerTree?

AI-generated summary from verified user reviews

Pros
  • Users value the customizability of PagerTree, enjoying its intuitive design and flexible configuration options for advanced handling.
  • Users value the excellent educational resources of PagerTree, which facilitate easy navigation and advanced configuration understanding.
  • Users value the flexibility of PagerTree, allowing for advanced configurations and customizable handling with ease.
  • Users appreciate the robust integrations of PagerTree, finding the setup and troubleshooting processes intuitive and efficient.
  • Users value the intuitive web UI of PagerTree for its clean design and ease of advanced configurations.

What Are Recent G2 Reviews of PagerTree?

Problem Solver

Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind Problem Solver?

Who Uses This Product?

  • Company Size: 100% Medium

What Are G2 Users Discussing About Problem Solver?

riskcloud.NET

riskcloud.NET is a cloud-based enterprise risk management software conforming to ISO31000 enabling to better manage risk.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind riskcloud.NET?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About riskcloud.NET?

AI-generated summary from verified user reviews

Pros
  • Users find that Audit Efficiency of riskcloud.NET enhances compliance with PCI audits and certifications effectively.
  • Users find that the certification process of riskcloud.NET effectively supports PCI compliance and auditing needs.
  • Users find that riskcloud.NET ensures compliance with PCI audits and certifications, enhancing organizational adherence to regulations.
Cons
  • Users often experience poor customer support, finding it frustratingly slow to receive assistance from Technical Support.
  • Users find the technical support slow to respond, causing frustration and delays in resolving issues.

What Are Recent G2 Reviews of riskcloud.NET?

Skefto

Skefto is an integrated Governance, Risk, and Compliance (GRC) platform designed to streamline and enhance organizational processes across various sectors. It consolidates risk management, incident reporting, health and safety compliance, and strategic planning into a unified system, facilitating improved collaboration, transparency, and efficiency. **Risk Management:** Skefto offers a centralized repository for managing diverse risks, including strategic, operational, safety, security, and cyber risks. The platform enables organizations to identify, assess, and control risks effectively, aligning with standards such as AS/ISO 31000. Key features include customizable risk matrices, control effectiveness assurance, and real-time dashboards for monitoring key risk indicators and treatment plans. This comprehensive approach supports informed decision-making and enhances organizational resilience. **Incident Management:** The platform provides tools for logging, tracking, and resolving various incidents, such as safety breaches, complaints, security issues, and compliance violations. Skefto's incident management module includes customizable incident registers, automated workflows, and real-time notifications, ensuring timely responses and thorough documentation. Integration with Microsoft Teams facilitates seamless communication, while post-incident review tools support continuous improvement initiatives. **Health and Safety Compliance:** Skefto assists organizations in proactively managing health and safety risks, ensuring compliance with relevant laws and standards. Features encompass hazard identification, risk assessments, audits, inspections, and injury management. The platform's centralized repository allows for efficient tracking of health and safety records, policies, and training documentation, promoting a culture of safety and accountability. **Strategic Planning:** The platform supports the development and execution of strategic, business, operational, and project plans. Skefto enables organizations to align strategies across departments, manage resources effectively, and monitor performance through interactive dashboards. Tools for plan decomposition, alignment, agile execution, and continuous review facilitate adaptive planning and informed decision-making. **Key Features:** - **Forms:** Tailorable forms for data collection across various business processes, accessible from any device. - **Workflows:** Automated workflows to ensure efficient operations and accountability, with configurable messaging and notifications. - **Plans:** Tools for managing strategies and operational activities, supporting team collaboration and agile execution. - **Reporting & Dashboards:** A range of standard and customizable reports and dashboards for data-driven decision-making. - **Templates:** Ready-made templates and content applicable to various industries, with the option to create custom templates for organizational use. Skefto is designed to be flexible and scalable, catering to organizations of different sizes and industries. It is hosted in government-certified data centers, ensuring data security and compliance with local data sovereignty and privacy laws. The platform's user-centric design emphasizes an engaging experience, promoting high user adoption and facilitating the effective management of governance, risk, compliance, and strategic planning processes.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Skefto?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Skefto?

  • Seller: skefto
  • Year Founded: 2018
  • HQ Location: Melbourne, AU
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of Skefto?

What Are G2 Users Discussing About Skefto?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026