---
title: Problem Solver Reviews
meta_title: 'Problem Solver Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Problem Solver works for a business like yours.
aggregate_rating:
  rating_value: 3.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---


# Problem Solver Reviews
**Vendor:** Omnex Systems  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About Problem Solver
Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.




## Problem Solver Reviews
  ### 1. Needs work

**Rating:** 3.0/5.0 stars

**Reviewed by:** Nicole S. | Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2019

**What do you like best about Problem Solver?**

I like the customization ability.  We could make it match our current 8D/Problem solving format. 

**What do you dislike about Problem Solver?**

There are way too many steps to get projects kicked off, and it's incompatible with IE.  

**Recommendations to others considering Problem Solver:**

Make sure you think of all of the processes before launch.  it is a difficult transition for most. 

**What problems is Problem Solver solving and how is that benefiting you?**

all internal and external corrective actions


## Problem Solver Discussions
  - [What is Problem Solver used for?](https://www.g2.com/discussions/problem-solver-what-is-problem-solver-used-for)
  - [What is Problem Solver used for?](https://www.g2.com/discussions/what-is-problem-solver-used-for)

- [View Problem Solver pricing details and edition comparison](https://www.g2.com/products/problem-solver/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-15+01%3A03%3A02+-0500&secure%5Bsession_id%5D=4c3218ad-c100-45e2-9c76-497997d8d4ea&secure%5Btoken%5D=03660a7b9a57781569240100f46d9ded99caabaee9a88bac0e28a9471dd77ea5&format=llm_user)

## Problem Solver Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring
- Mobile Alerts
- Email Alerts
- Real-Time Monitoring
- Real-Time Notifications

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Alerts/Notifications
- Forms Management
- Safety Incident Management
- Compliance Management
- OSHA Compliance
- Task Management
- Single Sign On
- AI Copilot
- Disaster Recovery
- Document Management
- API
- Multi-Channel Communication
- Customizable Templates
- Real-Time Reporting
- Corrective and Preventive Actions (CAPA)
- Activity Dashboard
- Issue Management
- Communications Management
- Audit Trail
- IT Incident Management
- Audit Management
- Event Logs
- Risk Analysis
- Workflow Management
- Risk Assessment
- Incident Reporting
- Self Service Portal
- Customizable Reports
- Ticket Management
- Service Level Agreement (SLA) Management
- Reminders
- On Call Scheduling
- Investigation Management
- Maintenance Scheduling
- Status Tracking

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