# Problem Solver Reviews
**Vendor:** Omnex Systems  
**Category:** [Incident Management Software](https://www.g2.com/categories/incident-management)  
**Average Rating:** 3.0/5.0  
**Total Reviews:** 1
## About Problem Solver
Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.




## Problem Solver Reviews
  ### 1. Needs work

**Rating:** 3.0/5.0 stars

**Reviewed by:** Nicole S. | Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 19, 2019

**What do you like best about Problem Solver?**

I like the customization ability.  We could make it match our current 8D/Problem solving format. 

**What do you dislike about Problem Solver?**

There are way too many steps to get projects kicked off, and it's incompatible with IE.  

**Recommendations to others considering Problem Solver:**

Make sure you think of all of the processes before launch.  it is a difficult transition for most. 

**What problems is Problem Solver solving and how is that benefiting you?**

all internal and external corrective actions


## Problem Solver Discussions
  - [What is Problem Solver used for?](https://www.g2.com/discussions/problem-solver-what-is-problem-solver-used-for)
  - [What is Problem Solver used for?](https://www.g2.com/discussions/what-is-problem-solver-used-for)

- [View Problem Solver pricing details and edition comparison](https://www.g2.com/products/problem-solver/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+19%3A20%3A02+-0500&secure%5Bsession_id%5D=705d3105-3059-4195-b686-863fa44d059f&secure%5Btoken%5D=87280b3e66b25e12faa766a5bd5e8bf97311fd793ac84e8af7c3e8c43fdc57c8&format=llm_user)

## Problem Solver Features
**Monitoring**
- Constant Monitoring
- Timely Alerts
- TIcket Accuracy
- AI Monitoring

**Management Tools**
- Ticket Assignment
- Standardization
- Lifecycle Visualization

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Incident Management**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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