The onboarding automation is amazing: new hires get their accounts, tools and devices set up automatically without me having to run around, and the offboarding process handles the account deactivation and data handover the same way. Device management is useful for us too: everything runs through the central system in the platofrm, and I can pull an export of all our devices with OS version and encryption status when a security questionnaire comes in. The IT support has also taken a real load off our internal team, tickets come in by email, get classified and prioritized automatically, and urgent cases where employees can't work get bumped up fast ๐ Review collected by and hosted on G2.com.
Nothing major. I'd love a bit more depth in the device reporting down the line, installed software and versions, that kind of detail, but the team already knows and it's more of a nice-to-have than a real gap. Review collected by and hosted on G2.com.