--- title: Fixray Reviews meta_title: 'Fixray Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Fixray works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-24' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Fixray Reviews **Vendor:** Fixray **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Fixray Your maintenance "system" is probably a WhatsApp group: issues get lost in scroll, nothing has an owner, and when the GM asks for a report you reconstruct it from screenshots. Fixray is maintenance tracking built for venues, not factories. Reporters flag issues in seconds with photos and video; AI drafts the description and category. Managers triage, assign and set due dates; fixers work from one clear list. Duplicate detection merges repeat reports, recurring maintenance schedules run themselves, and every action leaves an audit trail. Pricing is per site, not per seat — unlimited Reporters and Managers on every plan, so the whole team can report without a licence discussion. The Log tier is free forever. Track adds SLAs, recurring maintenance, cost tracking and advanced analytics. Operate adds multi-site management, white-label branding and cross-site cost reconciliation. Built in the UK and GDPR-compliant with EU hosting. Compliance-ready exports support PAT and Legionella records today, with SFG20 alignment in progress. Fixray is live in production at multi-site UK venues including Meridian Grand. ## Fixray Reviews ### 1. Revolutionised Our Maintenance Function! **Rating:** 5.0/5.0 stars **Reviewed by:** Nikkita M. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Fixray?** Fixray has been incredible – it has genuinely revolutionised the way we manage maintenance at Meridian Grand and across Meridian Hotels Group. Before Fixray, we relied on a WhatsApp group. Important issues could easily get buried in conversations, forgotten about, or not reach the right person. Now, every maintenance issue is logged, tracked and documented in one place, giving us complete visibility and accountability. As a venue that operates 24/7, one of the biggest advantages is that staff can report issues at any time without disturbing colleagues who are off shift. The next person on duty can simply pick up where the previous shift left off. Even better, our whole team can use the app on their own phones, so there’s no need to issue work mobiles. Reporting issues couldn’t be easier. You simply take a photo and upload it. The AI is genuinely impressive – it often identifies the problem, writes a description for you and even categorises it into areas such as electrical, plumbing or carpentry. You can also pinpoint the exact location, so our maintenance team knows precisely where to go. We also use it for recurring maintenance tasks, such as weekly fire alarm testing, ensuring nothing gets missed. The platform is surprisingly fun to use as well. The leaderboard encourages staff to report issues, but more importantly, it gives me a clear overview of outstanding jobs, helping ensure nothing is left unresolved for too long. The reporting tools are excellent too, allowing us to track labour and material costs across different time periods, locations and categories. I can also see which maintenance team members have completed the most jobs. As the owner of multiple sites, being able to switch between properties and instantly see maintenance activity, outstanding issues and costs from one dashboard is invaluable. It gives me confidence that everything is being managed consistently, wherever I am. I genuinely wish we’d found Fixray sooner. It’s one of those rare apps that has transformed a key part of our business, and I wouldn’t hesitate to recommend it to any business looking to improve the way they manage maintenance. **What do you dislike about Fixray?** I just wish I’d had access to it 10 years sooner! **What problems is Fixray solving and how is that benefiting you?** * Replaced our unreliable WhatsApp maintenance group with a structured, trackable system. * Stopped maintenance issues getting buried, forgotten or missed. * Improved accountability by tracking every job from report to completion. * Ensured issues are assigned to the right person every time. * Enabled 24/7 reporting without disturbing off-duty staff. * Made it easy for any team member to report issues from their own phone. * Reduced admin with AI-generated descriptions and automatic issue categorisation. * Made faults quicker to locate with precise location tagging. * Automated recurring compliance and preventative maintenance tasks. * Given complete visibility of outstanding jobs so nothing slips through the cracks. * Increased staff engagement and proactive reporting through the leaderboard. * Improved communication between operations, maintenance and management. * Provided clear reporting on labour, materials and maintenance costs. * Made it easy to monitor maintenance team productivity and workload. * Given me instant visibility of maintenance across multiple sites from one dashboard. * Created a complete maintenance history for every issue. * Saved management time while giving me confidence that our properties are being maintained consistently, even when I’m not on site - [View Fixray pricing details and edition comparison](https://www.g2.com/products/fixray/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+16%3A05%3A47+-0500&secure%5Bsession_id%5D=49c05f5c-375d-4850-bda1-2a42814c8eb2&secure%5Btoken%5D=9eeb2f9a246631d3f21b5dfeccb5f3658db0d42b986c57869c1beda487e13ad2&format=llm_user) ## Fixray Features **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring - Mobile Alerts - Email Alerts - Real-Time Monitoring - Real-Time Notifications **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Alerts/Notifications - Forms Management - Safety Incident Management - Compliance Management - OSHA Compliance - Task Management - Single Sign On - AI Copilot - Disaster Recovery - Document Management - API - Multi-Channel Communication - Customizable Templates - Real-Time Reporting - Corrective and Preventive Actions (CAPA) - Activity Dashboard - Issue Management - Communications Management - Audit Trail - IT Incident Management - Audit Management - Event Logs - Risk Analysis - Workflow Management - Risk Assessment - Incident Reporting - Self Service Portal - Customizable Reports - Ticket Management - Service Level Agreement (SLA) Management - Reminders - On Call Scheduling - Investigation Management - Maintenance Scheduling - Status Tracking ## Top Fixray Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,988 reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - 4.5/5.0 (1,832 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,308 reviews)