Best Incident Management Software - Page 6

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 298

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,800+ Authentic Reviews
  • 298+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, Rootly, PagerDuty, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=rootly&focus%5B%5D=pagerduty&focus%5B%5D=new-relic&segment=all)

CyberCPR

CyberCPR is an incident response and case management platform from Logically Secure, operating in both a Software as a Service (Pro-SaaS) and on-site (Enterprise) capacity. The CyberCPR platform enables users to securely respond to, manage and resolve incidents collaboratively and efficiently, to support the risk management, compliance and governance functions of a business or organisation. Operating from offices in Cheltenham and Cardiff in the UK, the CyberCPR platform was originally designed to be used for incident management, to allow CISOs to mobilise their incident response team effectively and quickly in a secure environment, and to enable them to easily follow their incident procedures, work together on sensitive information safely, and collate files and documentation together into one easily manageable place. The platform can, however, also be used for 'non-cyber' investigative case management of non-cyber related events, with its quick file set-up, playbook creation and workflow integration via API features and design flexibility. The platform has been configured to support more generic case files and investigations including; compliance, human resources and finance security case management, corporate security issues, physical security incident management, governance, risk management and compliance business functions. Competitively priced, CyberCPR has been built with flexibility in mind, providing the perfect foundation to develop any kind of features to suit your business requirements.

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind CyberCPR?

What Are Recent G2 Reviews of CyberCPR?

What Are G2 Users Discussing About CyberCPR?

DATS

DATS helps operationally complex organizations replace scattered apps, spreadsheets, shared drives, and email chains with one practical HSQE/HR operations platform for safety, quality, training, HR, assets, inspections, corrective actions, reporting, and more. DATS is one connected platform with modular capabilities, so organizations can start with the areas they need most and add more over time. Teams can assign responsibility, track actions and progress, confirm completion, and prove what was done to close the loop on important operational work. DATS can be configured around different teams, sites, roles, and workflows while remaining practical for everyday use across the field and office, including mobile and offline work. This gives teams stronger visibility and accountability without turning DATS into a custom software development project. What sets DATS apart is the support behind it. Every customer gets real people, fast answers, and an assigned Coach who helps with setup, training, rollout, adoption, and continuous improvement long after launch.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate DATS?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind DATS?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of DATS?

deeploi

deeploi is the all-in-one IT management platform that helps companies keep their IT simple, secure, efficient and stress-free. The platform is designed for HR teams, founders, and IT leads who want to stop worrying about IT, automate routine tasks, and maintain full visibility. With deeploi, core IT tasks like onboarding and offboarding, device, software, and account management, as well as governance, security, and compliance, run automatically in one place. Personal IT expert support is available exactly when it’s needed. This reduces operational IT stress, minimizes security risks, and delivers measurable value. What you get: • Onboard new hires in under 5 minutes • Order and assign devices in just a few clicks • Securely configured laptops from day one • Support for GDPR compliance and ISO readiness • A real-time overview of all devices, users, and licenses • Unlimited IT support with response times under 30 minutes More than 200 companies across Europe, from startups to agencies and consultancies with 1 to 500+ employees, trust deeploi to run their IT reliably. Pricing is based on a monthly subscription starting at €19 per employee. Additional services such as advanced device protection, managed backups, and Microsoft license procurement, are available at an additional cost.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind deeploi?

  • Seller: deeploi
  • Year Founded: 2023
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of deeploi?

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eBRP Solutions

eBRP Suite is enterprise-class software for building a viable Incident Response Program.

Average Rating: 1.0/5.0

Total Reviews: 1

Who Is the Company Behind eBRP Solutions?

Who Uses This Product?

  • Company Size: 100% Large

What Are G2 Users Discussing About eBRP Solutions?

Fixray

Your maintenance "system" is probably a WhatsApp group: issues get lost in scroll, nothing has an owner, and when the GM asks for a report you reconstruct it from screenshots. Fixray is maintenance tracking built for venues, not factories. Reporters flag issues in seconds with photos and video; AI drafts the description and category. Managers triage, assign and set due dates; fixers work from one clear list. Duplicate detection merges repeat reports, recurring maintenance schedules run themselves, and every action leaves an audit trail. Pricing is per site, not per seat — unlimited Reporters and Managers on every plan, so the whole team can report without a licence discussion. The Log tier is free forever. Track adds SLAs, recurring maintenance, cost tracking and advanced analytics. Operate adds multi-site management, white-label branding and cross-site cost reconciliation. Built in the UK and GDPR-compliant with EU hosting. Compliance-ready exports support PAT and Legionella records today, with SFG20 alignment in progress. Fixray is live in production at multi-site UK venues including Meridian Grand.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Fixray?

  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 10.0/10 (Category avg: 7.3/10)

Who Is the Company Behind Fixray?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Fixray?

Giva

Giva is a cloud-based IT help desk that offers ticketing, knowledgebase, hardware/software asset management, change management, dashboards, self-service portal, user satisfaction surveys, reporting and a mobile app at a very affordable price. Giva is intuitive and easy-to-use and can be deploy in just days and only 1 hour of training is required. Giva features robust, fast & painless reporting for higher quality decision making. With Giva’s Reporting and Dashboards you can quickly measure team productivity, responsiveness and user satisfaction creating a positive feedback loop. Giva is highly customizable without any programming and it’s very intuitive and simple to configure with default settings to get you started. Automated workflows eliminate many manual tasks such as converting emails into tickets and on/off boarding. Auto routing/assignments save time. Service level agreements with automatic escalations save time and increase User satisfaction. Many fast to deploy integration options are available including LDAP. Giva’s homepage dashboard helps prioritize your team’s efforts to keep them focused on the most important user issues. 24/7 USA-based technical support. New product releases every 3 weeks using Agile software development. Pricing is per technician.

Average Rating: 4.7/5.0

Total Reviews: 10

How Do G2 Users Rate Giva?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.1/10)

Who Is the Company Behind Giva?

  • Seller: Giva
  • Year Founded: 1999
  • HQ Location: Sunnyvale, US
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 30% Medium, 30% Small

What Do G2 Reviewers Say About Giva?

AI-generated summary from verified user reviews

Pros
  • Users find Giva remarkably easy to use, enhancing communication and efficiency within a large organization.
  • Users appreciate the enhanced customer satisfaction Giva's AI capabilities bring through empathetic and efficient communication.
  • Users appreciate the workflow efficiency of Giva, streamlining communication and improving issue resolution across diverse applications.
  • Users value Giva for its business efficiency, streamlining ticket management and enhancing accountability across diverse software products.
  • Users appreciate Giva's efficiency in managing diverse software products and swiftly resolving customer issues.
Cons
  • Users face ticketing issues with Giva, particularly with tickets failing to create via email, complicating the workflow.
  • Users feel the lack of a round robin ticketing component in Giva makes the workflow inefficient and cumbersome.
  • Users desire a round robin ticketing feature in Giva eHelpDesk for better efficiency and streamlined management.
  • Users find the limited integrations of Giva eHelpDesk inconvenient, needing additional software for essential features like round robin ticketing.
  • Users desire a round robin ticketing feature in Giva, indicating inefficiency in managing tasks across multiple programs.

What Are Recent G2 Reviews of Giva?

What Are G2 Users Discussing About Giva?

Google Stackdriver Incident Response and Management

Stackdriver Incident Response and Management (IRM) provides end-to-end incident lifecycle management that incorporates battle-tested response processes and data-driven intelligence to reduce median time to mitigation. IRM leverages Stackdriver’s breadth, depth, and freshness of ops data to auto-correlate information, in the context of the incident, to produce insights and accelerate the investigation process.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Google Stackdriver Incident Response and Management?

  • Lifecycle Visualization: 8.3/10 (Category avg: 8.8/10)
  • Constant Monitoring: 6.7/10 (Category avg: 9.0/10)
  • AI Text Generation: 8.3/10 (Category avg: 7.3/10)

Who Is the Company Behind Google Stackdriver Incident Response and Management?

  • Seller: Google
  • Year Founded: 1998
  • HQ Location: Mountain View, CA
  • LinkedIn® Page: www.linkedin.com
    301,144 employees on LinkedIn®
  • Ownership: NASDAQ:GOOG
  • Phone: +1 (650) 253-0000

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Google Stackdriver Incident Response and Management?

HeyOnCall

HeyOnCall combines website/API monitoring, heartbeat/cron monitoring, SSL checks, incident management, on‑call schedules, escalations, alert delivery, and mobile app alerting into one integrated product. HeyOnCall is built for small engineering teams and solo founders who want reliable paging, simple setup, and fewer moving parts. Get impossible-to-ignore Critical Alerts that bypass Do Not Disturb, plus Slack, email, webhooks, and more. HeyOnCall is designed from the ground up to reduce false positive alerts (getting alerted when your site is actually up) and false negatives (missing an outage due to broken monitoring or alerting).

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate HeyOnCall?

  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind HeyOnCall?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About HeyOnCall?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient alert management of HeyOnCall, enhancing their team's operational success and app reliability.
  • Users highlight the excellent customer support of HeyOnCall, enhancing their experience and team efficiency.
  • Users value the task management features of HeyOnCall, enhancing their team's ability to maintain app performance effectively.

What Are Recent G2 Reviews of HeyOnCall?

Hund

Advanced hosted status pages. Offering a complete REST API, multiple-page support, native curl-like monitoring, metrics, semantic statuses, informational, maintenance, and scheduled issues, and more.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Hund?

  • Seller: Hund
  • Year Founded: 2012
  • HQ Location: Braga, PT
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

What Do G2 Reviewers Say About Hund?

AI-generated summary from verified user reviews

Pros
  • Users value the configuration ease of Hund, making it simple to manage status pages and incident communications effortlessly.
  • Users appreciate the exceptional customer satisfaction provided by Hund.io, valuing its responsive support and clear communications.
  • Users commend Hund's responsive and competent customer support, making their experience smoother and more enjoyable.
  • Users value Hund's exceptional detection capabilities, which reliably identify issues quickly, enhancing overall communication effectiveness.
  • Users appreciate the ease of use of Hund, simplifying incident communication and enhancing clarity for different audiences.
Cons
  • Users feel the lack of custom notification templates and built-in analytics limits the overall functionality of Hund.
  • Users wish for support for custom notification templates to enhance their experience, though it's not critical.

What Are Recent G2 Reviews of Hund?

PagerTree

PagerTree makes it easy to schedule on-call rotations, route incoming pages, and alert the right team members every time.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate PagerTree?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)
  • Lifecycle Visualization: 10.0/10 (Category avg: 8.8/10)
  • Constant Monitoring: 10.0/10 (Category avg: 9.0/10)
  • AI Text Generation: 0.0/10 (Category avg: 7.3/10)

Who Is the Company Behind PagerTree?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About PagerTree?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the customizability of PagerTree, allowing for advanced configurations and user-friendly navigation through intuitive design.
  • Users value the excellent educational resources of PagerTree, particularly the intuitive documentation and helpful inline guidance.
  • Users praise the flexibility of PagerTree, enabling customization and advanced configurations with ease and excellent documentation.
  • Users value the seamless integrations of PagerTree, praised for intuitive navigation and excellent documentation for troubleshooting.
  • Users find PagerTree's intuitive web UI easy to navigate, enhancing their experience with advanced configurations and helpful documentation.

What Are Recent G2 Reviews of PagerTree?

Problem Solver

Problem Solver is designed to be a single repository of all customer and internal problems issued by the organization.

Average Rating: 3.0/5.0

Total Reviews: 1

Who Is the Company Behind Problem Solver?

Who Uses This Product?

  • Company Size: 100% Medium

What Are G2 Users Discussing About Problem Solver?

riskcloud.NET

riskcloud.NET is a cloud-based enterprise risk management software conforming to ISO31000 enabling to better manage risk.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind riskcloud.NET?

Who Uses This Product?

  • Company Size: 100% Large

What Do G2 Reviewers Say About riskcloud.NET?

AI-generated summary from verified user reviews

Pros
  • Users value the audit efficiency of riskcloud.NET, ensuring compliance with PCI audits and certifications.
  • Users find the certification process of riskcloud.NET invaluable for maintaining compliance with PCI audits and certifications.
  • Users find that riskcloud.NET greatly enhances compliance management, particularly for maintaining PCI audits and certifications.
Cons
  • Users face challenges with poor customer support, leading to frustrating delays in receiving assistance and tracking issues.
  • Users experience poor support services with riskcloud.NET, facing delays in tracking technical assistance and responsiveness.

What Are Recent G2 Reviews of riskcloud.NET?

Skefto

Skefto is an integrated Governance, Risk, and Compliance (GRC) platform designed to streamline and enhance organizational processes across various sectors. It consolidates risk management, incident reporting, health and safety compliance, and strategic planning into a unified system, facilitating improved collaboration, transparency, and efficiency. **Risk Management:** Skefto offers a centralized repository for managing diverse risks, including strategic, operational, safety, security, and cyber risks. The platform enables organizations to identify, assess, and control risks effectively, aligning with standards such as AS/ISO 31000. Key features include customizable risk matrices, control effectiveness assurance, and real-time dashboards for monitoring key risk indicators and treatment plans. This comprehensive approach supports informed decision-making and enhances organizational resilience. **Incident Management:** The platform provides tools for logging, tracking, and resolving various incidents, such as safety breaches, complaints, security issues, and compliance violations. Skefto's incident management module includes customizable incident registers, automated workflows, and real-time notifications, ensuring timely responses and thorough documentation. Integration with Microsoft Teams facilitates seamless communication, while post-incident review tools support continuous improvement initiatives. **Health and Safety Compliance:** Skefto assists organizations in proactively managing health and safety risks, ensuring compliance with relevant laws and standards. Features encompass hazard identification, risk assessments, audits, inspections, and injury management. The platform's centralized repository allows for efficient tracking of health and safety records, policies, and training documentation, promoting a culture of safety and accountability. **Strategic Planning:** The platform supports the development and execution of strategic, business, operational, and project plans. Skefto enables organizations to align strategies across departments, manage resources effectively, and monitor performance through interactive dashboards. Tools for plan decomposition, alignment, agile execution, and continuous review facilitate adaptive planning and informed decision-making. **Key Features:** - **Forms:** Tailorable forms for data collection across various business processes, accessible from any device. - **Workflows:** Automated workflows to ensure efficient operations and accountability, with configurable messaging and notifications. - **Plans:** Tools for managing strategies and operational activities, supporting team collaboration and agile execution. - **Reporting & Dashboards:** A range of standard and customizable reports and dashboards for data-driven decision-making. - **Templates:** Ready-made templates and content applicable to various industries, with the option to create custom templates for organizational use. Skefto is designed to be flexible and scalable, catering to organizations of different sizes and industries. It is hosted in government-certified data centers, ensuring data security and compliance with local data sovereignty and privacy laws. The platform's user-centric design emphasizes an engaging experience, promoting high user adoption and facilitating the effective management of governance, risk, compliance, and strategic planning processes.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Skefto?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind Skefto?

  • Seller: skefto
  • Year Founded: 2018
  • HQ Location: Melbourne, AU
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of Skefto?

What Are G2 Users Discussing About Skefto?

VelocityEHS | EHS Software to Outpace Risk

VelocityEHS is the global leader in EHS & Sustainability software, pioneering human-centered AI to make workplaces safer, faster. Protecting over 10 million workers worldwide, the VelocityEHS Accelerate® Platform delivers AI-driven innovation across Safety, Ergonomics, Chemical Management, and Operational Risk, and offers standalone solutions for Contractor Safety & Permit to Work, Environmental Compliance, and Sustainability. With the deepest bench of certified experts, from Ph.D. AI/ML scientists to board-certified ergonomists and safety professionals, VelocityEHS ensures trusted, human-centric oversight. Recognized as a 2025 Verdantix Green Quadrant Leader and SOC 2 Type II attested, we help companies outpace risk with speed and purpose. Learn more at www.EHS.com.

Average Rating: 4.3/5.0

Total Reviews: 194

How Do G2 Users Rate VelocityEHS | EHS Software to Outpace Risk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.1/10)

Who Is the Company Behind VelocityEHS | EHS Software to Outpace Risk?

  • Seller: VelocityEHS
  • Company Website:
  • Year Founded: 1996
  • HQ Location: Chicago, US
  • LinkedIn® Page: www.linkedin.com
    572 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: EHS Specialist, Safety Manager
  • Top Industries: Manufacturing, Hospital & Health Care
  • Company Size: 49% Medium, 37% Large

What Do G2 Reviewers Say About VelocityEHS | EHS Software to Outpace Risk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of VelocityEHS, highlighting its straightforward setup and minimal technical issues.
  • Users appreciate the intuitive design of VelocityEHS, making it easy to navigate and assess employee activities effectively.
  • Users appreciate the ease of access and organization of data management in VelocityEHS, enhancing convenience for records.
  • Users value the centralized platform of VelocityEHS for its efficiency in managing multiple EHS functions seamlessly.
  • Users appreciate the extensive support resources of VelocityEHS, including helpful videos and user-friendly training options.
Cons
  • Users find the confusing interface of VelocityEHS complicates navigation and recordability, impacting overall usability.
  • Users find difficult navigation in VelocityEHS, making tasks like assigning requirements and understanding recordability challenging.
  • Users find navigation challenging, citing time-consuming processes and difficulties locating chemicals and managing requirements.
  • Users find the UX improvement necessary due to confusing recordability features and redundant navigation in VelocityEHS.
  • Users find the learning curve steep, as timely support and clear training can be lacking during sessions.

What Are Recent G2 Reviews of VelocityEHS | EHS Software to Outpace Risk?

1st Incident Reporting

A secure and efficient solution to save all your reports online, instead of thousands of papers. Report field events quickly and securely with the 1st incident app.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind 1st Incident Reporting?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of 1st Incident Reporting?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026