Best Help Desk Software - Page 45

Ticketpilot

Tikit.Info

Tikit.Info is a comprehensive customer service help desk and ticket system for internal and external tickets that provides an effective platform for tracking and resolving issues and tasks quickly and effectively. Invite team members and customers to identify, organize, collaborate and resolve issues faster.

TIKTING

TIKTING Enterprise Service Management (ESM) is a comprehensive, ITIL-aligned enterprise service management platform designed to streamline IT service delivery, automate workflows, manage organizational resources, and improve operational efficiency. Developed by ITDEVTECH, TIKTING provides organizations with a centralized platform to manage IT services, incidents, changes, assets, service requests, and support operations. Built and refined over several years, TIKTING goes beyond traditional helpdesk solutions by bringing multiple service management functions together in one integrated platform. It supports both cloud-based (SaaS) and on-premises deployments, allowing organizations to choose an infrastructure model that meets their operational, security, and compliance requirements. Core modules and capabilities 1. Help Desk Management Centralized ticket management for incidents, service requests, user inquiries, and technical support. Includes ticket assignment, prioritization, categorization, escalation, SLA tracking, and resolution workflows. 2. Change Management Manage IT infrastructure and service changes through structured workflows, approvals, impact assessments, implementation planning, and change tracking to minimize operational risks and service disruptions. 3. Asset Management Manage the complete lifecycle of IT and non-IT assets, including registration, allocation, assignment, transfers, maintenance, warranties, contracts, subscriptions, and asset history. 4. Inventory Management Maintain centralized inventory records, monitor stock availability, manage equipment allocation, and track organizational resources to improve inventory visibility and accountability. 5. Incident and Problem Management Record, investigate, categorize, and resolve IT incidents while identifying recurring issues and their root causes. Improve service availability through structured problem management. 6. Knowledge Base Management Create and maintain a centralized knowledge repository containing technical documentation, troubleshooting guides, FAQs, and resolution articles to encourage knowledge sharing and faster issue resolution. 7. Remote Support Enable IT support teams to provide remote technical assistance, troubleshoot user issues, and reduce the need for physical intervention. 8. Dashboard and Report Manager Provide operational visibility through centralized dashboards, configurable reports, service performance indicators, SLA monitoring, ticket statistics, and management reporting. 9. Self-Service Portal Provide employees with a centralized self-service portal to submit service requests, report incidents, access knowledge articles, and track their requests without requiring direct assistance from IT personnel. Platform capabilities 1. ITIL-v5 aligned service management: Structured processes supporting standardized IT service delivery. 2. Flexible deployment: Available as a cloud-based SaaS solution or on-premises installation. 3. Multi-node architecture: Supports distributed deployments across multiple nodes. 4. Organization-wide accessibility: A self-service portal available to the entire organization. 5. Centralized management: Unified administration of tickets, assets, changes, inventory, and service operations. 6. Workflow automation: Streamlined service processes, approvals, assignments, and escalations. 7. SLA management: Monitor service commitments, response times, resolution times, and escalations. 8. Integrated operations: Connect service desk activities with asset and change management processes. Business benefits 1. Improved IT operational efficiency through centralized service management and standardized workflows. 2. Greater accountability through ticket ownership, activity tracking, asset history, and audit trails. 3. Reduced service downtime through structured incident and problem management. 4. Better resource utilization through comprehensive asset and inventory management. 5. Enhanced employee experience through an accessible self-service portal. 6. Improved management visibility through dashboards, analytics, and configurable reports. 7. Scalable enterprise deployment with flexible infrastructure and deployment options.

TimeFlow24

What is TimeFlow24? TimeFlow24 is a modern, cloud-based IT service management and business productivity platform designed for small and medium-sized IT service providers, managed service providers (MSPs), system integrators, help desks, and service-oriented businesses. Developed in Germany, TimeFlow24 combines **help desk ticketing, time tracking, customer relationship management, project management, service contracts, and billing preparation** into one intuitive, centralized solution. Its mission is simple: help businesses reduce administrative workload, improve customer service, and manage their daily operations more efficiently. Complete Ticket Management and Help Desk Software TimeFlow24 provides a comprehensive ticket management system that allows teams to create, assign, prioritize, and track customer support requests. Every ticket includes detailed activity histories, internal notes, file attachments, and integrated time tracking. The dedicated **customer self-service portal** enables customers to submit support requests, upload screenshots, monitor ticket progress, and communicate directly with support teams. Integrated Time Tracking and Project Management With built-in time tracking, employees can record working hours directly against tickets, customers, and projects using an integrated timer. This ensures accurate service documentation, simplifies billing preparation, and provides valuable insights into employee productivity and project profitability. Project management features help businesses organize tasks, manage budgets, track project costs, and monitor progress. Customer Management and Service Contracts TimeFlow24 centralizes customer information, contact persons, workstations, support histories, and service agreements. Integrated maintenance contract management allows businesses to monitor contract periods, track included services, and automatically associate recorded support time with contractual service allowances. Reporting, Billing, and Integrations Detailed dashboards and reporting tools provide insights into working hours, customer profitability, outstanding billable services, and team performance. TimeFlow24 also integrates with Microsoft Teams, Pushover, and Papierkram, supporting streamlined communication and billing workflows. Transparent Pricing Without Hidden Modules Unlike many traditional help desk and PSA software solutions, TimeFlow24 includes all core features in every subscription plan. Pricing is based on team size rather than individual feature modules, making professional service management affordable for growing businesses. As a browser-based SaaS solution hosted in Germany, TimeFlow24 requires no local installation and can be accessed from desktop computers, tablets, and smartphones. **TimeFlow24 offers a 14-day free trial with full functionality, no credit card required, and no automatic subscription.** **TimeFlow24 – One Platform. Every Ticket. Every Minute. Complete Control.** Learn more at https://timeflow24.de

TomTicket

Tonzio

Tonzio is a Windows-first endpoint operations platform with built-in network visibility. It gives internal IT teams and managed service providers one workspace for understanding device health, user context, and network experience across Windows-heavy environments. The Tonzio agent automatically inventories Windows devices, hardware components, installed applications, Windows updates, connected monitors, startup items, and active-user context. Dashboards and device drill-downs help operators identify performance pressure, hardware and lifecycle concerns, security and configuration posture, application-control issues, and other exceptions that need attention. On-demand and scheduled diagnostics support investigation without separating device information from the operational history around it. Network visibility is measured from the endpoint side, where users actually experience problems. Tonzio tracks gateway and internet latency, jitter, packet loss, bandwidth, recurring degradation, and network health over time. Dedicated network sentinels can extend coverage to important sites without requiring a full endpoint deployment at every monitored location. This endpoint-plus-network context helps teams investigate whether a reported slowdown begins with the device, the local connection, or the wider internet path. Tonzio also connects monitoring to practical workflows. Events, notifications, helpdesk tickets, reporting, asset and warranty context, application controls, API access, and webhooks keep operational data useful beyond a dashboard. Flexible pairing codes, account tokens, and pre-linked installers make Windows rollout straightforward for small and mid-sized teams. Tonzio is best suited to Windows-heavy SMB and mid-market IT teams that value operational clarity, faster deployment, and combined endpoint and network context. It is cloud-hosted, begins at $29 per month for 10 active devices and one active user, and includes a 30-day free trial.

TOPdesk

TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team. With over 25 years of experience, 4,500+ customers worldwide and offices in 11 countries, TOPdesk is continually expanding and imparting knowledge and expertise globally, while remaining loyal to its customer focused values.

Average Rating: 4.1/5.0

Total Reviews: 28

Total Contacts & HelpDesk

Troppus

Troppus is a shared inbox and ticketing tool for small support teams. Customers email your support address, each conversation becomes a ticket your team can work on together, and replies go out from your own domain. It includes team inboxes, assignment, internal notes, watchers, canned replies, managed signatures, custom statuses, tags, filters, saved views, and optional AI-assisted drafting with your own OpenAI key. Troppus is email-first and doesn't include live chat, so it suits teams whose support mostly happens over email.

TrueEngage

TrueEngage is a one stop, CX and Digital Sales critical application that completes Genesys Cloud website visitor contact capabilities. Deploy in just 5 minutes and let business users ( with no Genesys knowledge or access ) use our intuitive management panel to quickly build and deploy beautiful, any-channel contact widgets for their websites. Handle all interactions with Genesys Cloud. Pick and mix up to 4 channels in one widget: * Web Chat (web messaging) * WhatsApp Chat * Facebook Messenger Chat * Web calls (WebRTC enabled Voice & Video) * Callback requests (immediate and scheduled) * Custom forms (call up any customer object on the website) * Scheduled Video Meeting (coming soon). * Genesys Knowledge Management (coming soon) Unique features: * Manage multiple widgets with no need to deploy additional code on the website. * Use multiple visitor engagements: show widget button, text bubble pop-up, hover quick replies, open widget or open given channel. Drive each with built-in trigger rules (time spent, scroll down percentage, exit intent) or leverage Genesys Predictive Engagement. * Power up Genesys web messaging with support for customer chat transcript request, re-skinned Genesys Co-browse, quick replies hover and flexible design. * Engage visitors with AI driven, dynamic and URL contextual text-bubbles. * Automatically remove overloaded or out-of-schedule channels from the widget using Expected Wait Time thresholds and schedule group assignment. * Provide detailed website visitor information to agents including visited and current URL, previous interactions (based on cookie data), location and technical specs. * Track complete visitor journeys, including widget interactions and contact center wrap-up codes in Google Analytics. Must have for Genesys Partners: * Sell Genesys Cloud not only to CX decision makers but digital sales and marketing managers as well. * Have a ready, self service solution, that's easy to present, whatever contact widget channel the customer wants. * Successfully compete against Web-Focused Solutions: Such as Intercom, LiveChat, Trengo and many others, * Drive demand for GCX Licences, AI and Genesys Predictive Engagement implementations just by putting TrueEngage in the hands of your customers Simple and transparent pricing Based on number of widgets created, all features included. Sold in packages of 3 widgets. 1 month long Free Trial. ----- ➡️ https://trueengage.com/demo

Average Rating: 5.0/5.0

Total Reviews: 1

TxContact

Telenetix’s TxContact is an Omni-channel Contact Center Platform specifically designed and developed to enable Enterprises to engage with their customers seamlessly, track customer interactions over multiple channels by logging every interaction over every channel on a common CRM or a database, and implementing a workflow to streamline a transaction from start to end by assigning tasks to relevant support teams based on pre-defined business rules.

TxHelpDesk

TxHelpDesk is an advanced ticketing module that helps enterprises to manage their customer’s queries in real time by distributing incoming emails based on the live status of logged-in users assigned to handle support queries. In order to enable real-time interaction with customers for information gathering, Chat, Voice, Email, and Social Media channels are embedded in a Unified User Interface. Using TxHelpDesk, enterprises can implement an automated and seamless business process that requires distributing a large number of emails in real-time to multiple users based on their availability, skill, and geographical location. By creating and deploying specific rules, it is possible to channel the service process over multiple steps till completion. The entire process can be tracked through user dispositions and events at each stage.

uCare Help Desk

UJET

UJET leads the way in AI-powered CX transformation, delivering a future-proof, cloud platform that redefines the customer experience with advanced agentic AI, multimodality, and a mobile-first approach. We infuse agentic AI across every aspect of the customer journey – from build and deployment, to end-customer, agent, and supervisor experiences – to drive automation and efficiency. UJET’s AI solutions empower agents, optimize customer journeys, and elevate customer interactions with actionable analytics. Built on a cloud-native architecture, UJET ensures unmatched security, scalability, and prioritized data analytics. Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

Average Rating: 4.7/5.0

Total Reviews: 1,102

UKG HR Service Delivery