Best Help Desk Software - Page 25

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

Tisym

Helpdesk system, issue tracking system, trouble tickets and customers requirements management system

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Tisym?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 0.0/10 (Category avg: 8.7/10)
  • Customization : 3.3/10 (Category avg: 8.5/10)
  • Customer Portal: 3.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Tisym?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Tisym?

What Are G2 Users Discussing About Tisym?

TixyCloud

TixyCloud is an AI automation service for small and medium-sized businesses, offered as a monthly flat rate. Instead of paying per project or per credit, companies get as many custom automations as they need for one fixed price, together with an AI-powered ticket system for customer communication. TixyCloud is developed and operated by TapSell UG (haftungsbeschränkt) in Düsseldorf, Germany. AI automation built around your processes TixyCloud builds automations on each company's existing workflows and interfaces instead of generic templates. Typical areas include customer contact, onboarding, recruiting, HR, accounting, sales, project management and time tracking. The goal is to take repetitive manual work off the team so employees can focus on tasks that need a human decision. Flat rate instead of credits The number of automations is not limited. Tokens are unlimited and included, so there are no credits and no usage-based surprises. There is no setup fee. A dedicated team builds the automations, and customers receive weekly AI consulting to identify new use cases. This lets businesses adopt AI without hiring or building an internal AI team. AI ticket system for all channels Every flat rate includes TixyCloud's AI-powered ticket system. It collects customer requests from email, WhatsApp, Telegram, web forms and phone notes, among others, and manages them centrally as tickets, so support teams work on every case in one place instead of across scattered inboxes. The ticket system can also be used on its own by companies that only need a help desk. Hosted in Europe TixyCloud is hosted in Europe and operated by the company itself, including the AI. For businesses that handle customer data, this means both the data and the AI run on self-operated infrastructure in Europe. No lock-in If a customer cancels, every automation is handed over. Customers who want to keep using the ticket system can continue on a per-account basis. Who it is for TixyCloud is designed for small and medium-sized businesses that want to automate repetitive processes, organize customer support and use AI in day-to-day operations with predictable monthly costs. Current plans and pricing are available at tixycloud.com.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate TixyCloud?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind TixyCloud?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of TixyCloud?

Trakdesk

Customer support, made easy. Redefine the way you provide support to your customers

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Trakdesk?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Trakdesk?

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Trakdesk?

What Are G2 Users Discussing About Trakdesk?

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Trouble Ticket Express

Open source trouble ticket system

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Trouble Ticket Express?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Trouble Ticket Express?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Trouble Ticket Express?

Verint Case Management Professional [Citizen Engagement]

Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level

Average Rating: 4.5/5.0

Total Reviews: 1

Who Is the Company Behind Verint Case Management Professional [Citizen Engagement]?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Verint Case Management Professional [Citizen Engagement]?

Verint Channel Automation

Verint® Channel Automation™ unifies your customer interactions across channels in a single agent workspace. It powers consistent conversations, leverages automation, and deploys staff flexibly all with fewer resources and less effort. Verint Channel Automation includes four main areas to help you engage with customers at scale: - Agent Workspace - Workforce Orchestration - Intelligent Automation - Universal Routing Say yes to AI-powered bots, too: - Reduce inbound volume - Improve CSAT - Reduce Average Handle Time To deliver superior CX, get started with Verint Channel Automation today!

Average Rating: 4.4/5.0

Total Reviews: 65

How Do G2 Users Rate Verint Channel Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Verint Channel Automation?

  • Seller: Verint
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®
  • Ownership: Thoma Bravo

Who Uses This Product?

  • Company Size: 48% Large, 45% Medium

What Do G2 Reviewers Say About Verint Channel Automation?

AI-generated summary from verified user reviews

Pros
  • Users value the AI technology of Verint Channel Automation for enhancing productivity and time management capabilities.
  • Users value the artificial intelligence capabilities of Verint Channel Automation for efficient scheduling and monitoring tasks.
  • Users value the effective case management features of Verint Channel Automation for enhanced productivity and monitoring.
  • Users value the effective communication capabilities of Verint Channel Automation for managing conversations and scheduling tasks.
  • Users appreciate the conversation management capabilities of Verint Channel Automation for effective scheduling and monitoring.
Cons
  • Users report that support response times are often lengthy, particularly affecting clients in Latin America.
  • Users often face organizational issues with Verint Channel Automation, hindering progress due to request logging glitches.
  • Users experience poor customer support with delays in responses for Latin American clients, affecting satisfaction.
  • Users frequently experience response issues, particularly with slow support for Latin America clients affecting their experience.
  • Users face software bugs that disrupt request logging, often requiring them to redo the entire process.

What Are Recent G2 Reviews of Verint Channel Automation?

What Are G2 Users Discussing About Verint Channel Automation?

Verint CX Automation

Verint Platform embeds agentic AI directly into your CX workflows, delivering measurable results quickly. Not a toolkit, not a full re-deployment. Real results for real businesses. Verint’s CX Automation Platform brings AI, automation, and analytics together in one place – so you can elevate every interaction, unlock capacity, and drive measurable ROI from day one. Designed to fit seamlessly into an organization’s current enterprise ecosystem, it allows businesses to increase CX automation in their contact center at their own pace without requiring a complete technology replacement. The solution integrates with any major ACD and hundreds of external business applications. Flexible, open and modular, Verint Open Platform is structured to allow users to increase CX Automation at any chosen pace, and with minimal operational disruption. The open ecosystem is friendly to non-contact center user cases, as well. Each bot available through the Verint Platform is designed to automate a single human function to augment agents, managers, and other roles across the organization, both within and beyond the contact center.

Average Rating: 4.3/5.0

Total Reviews: 47

How Do G2 Users Rate Verint CX Automation?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)

Who Is the Company Behind Verint CX Automation?

  • Seller: Verint
  • Company Website:
  • Year Founded: 1994
  • HQ Location: Melville, New York
  • Twitter: @Verint
    7,739 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4,316 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 49% Large, 37% Medium

What Do G2 Reviewers Say About Verint CX Automation?

AI-generated summary from verified user reviews

Pros
  • Users praise the easy-to-use AI technology of Verint CX Automation, enhancing efficiency with actionable insights and reporting.
  • Users find Verint CX Automation to be user-friendly, simplifying customer experience and reporting for both members and employees.
  • Users value the efficiency of Verint CX Automation, noting seamless implementation and easy access to insights and reporting.
  • Users appreciate the easy-to-use and innovative features of Verint CX Automation, enhancing operations and customer experience.
  • Users appreciate the seamless integrations offered by Verint CX Automation, enhancing functionality and user experience.
Cons
  • Users find the complexity of Verint CX Automation can be cumbersome and challenging to integrate with existing tools.
  • Users often experience integration issues when connecting Verint CX Automation with existing systems, impacting overall effectiveness.
  • Users experience a notable learning curve with Verint CX Automation, which can complicate initial administration efforts.
  • Users note the transcription accuracy issues with Verint CX Automation, which impacts effective communication in their operations.
  • Users face difficult implementation, struggling with high costs and challenges in integrating legacy systems with Verint CX Automation.

What Are Recent G2 Reviews of Verint CX Automation?

Voca Conversational Interaction Center

Turn Microsoft Teams into an Omnichannel Contact Center with Ready-to-use Conversational AI Voca Conversational Interaction Center (CIC) is built on Azure, giving your contact center the same 99.999% uptime and reliability as Microsoft Teams. A perfect fit between native Teams contact center features & a premium contact center. Have a look: Omnichannel Microsoft Teams Contact Center Voice, email, & webchat interactions give your customers more options for engaging on their terms with your agents. Trust the reliability that comes with Voca CIC being a native Azure-based app using Teams calling infrastructure & client platform to deliver collaborative customer and agent connection. - One-screen Agent Experience - Agent & Supervisor Teams Apps - Intelligent Interaction Routing - Supervisor Live Monitoring - Real-time & Historical Analytics - CRM Integration Self-Service IVA & Conversational IVR Conversational AI & API requests enable you to automate any service scenario for your customers. Voca CIC’s Conversational IVR enables customers to speak freely and resolve issues with intelligent, personalized voice assistants that can automate any service scenario, freeing agents for higher-value tasks, while reducing wait times and misrouted calls. - Pre-trained Conversational AI (NLU, TTS, & STT) - API Extensions - No-code Call Flow Designer - Built-in Microsoft Cognitive Services - Real-time IVR Reports - CRM & Database Dips Conversational Auto-Attendant Natural Language Understanding guides your callers to reach any company contact or department. Enable advanced AI to confidently handle and route calls the first time. Voca CIC’s Auto-Attendant allows callers to voice their reason for calling, using intuitive voice recognition to swiftly direct them to the appropriate department or call queue. - Microsoft Teams Presence-based Routing - 14 Languages Options - Built-in Voicemail & Notifications - Company Address Book Sync - Call Hunting Across Devices - Custom Company Vocabulary

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Voca Conversational Interaction Center?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)

Who Is the Company Behind Voca Conversational Interaction Center?

  • Seller: AudioCodes
  • Year Founded: 1993
  • HQ Location: Or Yehuda, Tel Aviv District, Israel
  • LinkedIn® Page: www.linkedin.com
    1,362 employees on LinkedIn®
  • Ownership: NASDAQ: AUDC

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Voca Conversational Interaction Center?

Web Tracks

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians.

Average Rating: 4.0/5.0

Total Reviews: 1

How Do G2 Users Rate Web Tracks?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Web Tracks?

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Web Tracks?

AI-generated summary from verified user reviews

Pros
  • Users value the automation of ticketing and task assignments in Web Tracks, improving operational efficiency and response times.
  • Users appreciate the response time of Web Tracks, which greatly enhances operational flow and task management.
Cons
  • Users struggle with inadequate filtering, hindering their ability to generate helpful reports and analyze data effectively.
  • Users struggle with poor reporting, hindering their ability to analyze data and improve support processes effectively.

What Are Recent G2 Reviews of Web Tracks?

WonderDesk

The ultimate web based help desk software is here from WonderDesk. The WonderDesk help desk solution was designed to help your company offer the ultimate customer satisfaction.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate WonderDesk?

  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind WonderDesk?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of WonderDesk?

What Are G2 Users Discussing About WonderDesk?

Zendesk Suite

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Zendesk Suite?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Zendesk Suite?

  • Seller: Zendesk
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®
  • Ownership: NYSE: ZEN

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Zendesk Suite?

Zervicio

Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from any where.

Average Rating: 3.5/5.0

Total Reviews: 1

How Do G2 Users Rate Zervicio?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)

Who Is the Company Behind Zervicio?

Who Uses This Product?

  • Company Size: 100% Medium

Zinergy

Zinergy is a leading web based service desk software that gives you the ability to provide quality customer support and help desk services. Zinergy service desk software is easy to setup, easy to use and can be flexibly integrate with other business applications. Zinergy's clear and organized user interface gives you the power to perform any service desk task quickly.

Average Rating: 4.5/5.0

Total Reviews: 1

How Do G2 Users Rate Zinergy?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Zinergy?

  • Seller: Zinergy
  • HQ Location: N/A
  • Twitter: @ZinergySoftware
    7 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Zinergy?

AI-generated summary from verified user reviews

Cons
  • Users find Zinergy to be expensive in comparison to other service desk software options available.

What Are Recent G2 Reviews of Zinergy?

90degree Team Task

90degree Team Task is implemented to provide a comprehensive web based platform to manage different projects, track tasks, users, and offer a collaboration framework for employees.

Average Rating: 3.7/5.0

Total Reviews: 3

How Do G2 Users Rate 90degree Team Task?

  • Has the product been a good partner in doing business?: 6.7/10 (Category avg: 9.0/10)

Who Is the Company Behind 90degree Team Task?

Who Uses This Product?

  • Company Size: 100% Small, 33% Large

What Are Recent G2 Reviews of 90degree Team Task?

What Are G2 Users Discussing About 90degree Team Task?

ACANOTION Help Desk

ACANOTION help desk software is a Microsoft windows desktop software package that allows you to log support calls and jobs for anything ranging from help desks to problem tracking with products and services.

Who Is the Company Behind ACANOTION Help Desk?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026