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SherpaDesk

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4.4 out of 5 stars
43 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2012

Profile Name

Star Rating

29
11
2
1
0

SherpaDesk Reviews

Review Filters
Profile Name
Star Rating
29
11
2
1
0
Orlando S.
OS
Orlando S.
IT Support, Computer Repair, Managed Support, Web Design
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Customizable, Easy to Use, and Unbeatable Pricing with Great Support

|SherpaDesk
What I really like about SherpaDesk is that it is easy to customize. There is a learning curve but once it's setup can be very easy to use. Recent updates have made the interface easy to locate and find what you may be looking for. Once I needed assistance and support was quick to help and there are many videos and instructions available as well. The site is quick and I've not had any issues accessing via mobile or desktop. Compared to other PSA/RMM software I have used the pricing can't be beat.
Brad D.
BD
Brad D.
09/11/2026
Validated Reviewer
Verified Current User
Review source: Seller invite

Very User-Friendly with the Right Set of Features

|SherpaDesk
The customer portal allows customers to contact us immediately. This has been a game changer as office staff is not always available or we are all in the field.
John B.
JB
John B.
08/11/2025
Validated Reviewer
Review source: Organic

PSA that works and works VERY well!

|SherpaDesk
RMM Alerts feeding into Sherpadesk, contract management, Quickbooks syncing for both contracts and hourly work, flexibility for any type of support contract whether it be fully managed customers or on a block of hour basis, Sherpadesk can support it all. The knowledgebase is an amazing addition as well, having all account data in tickets, KBs, invoices, Customer point of contacts, etc. Sherpadesk has made our lives so much easier! We do not need to reach out to support that often but when we do they are always right there with rapid response times.

About

Contact

HQ Location:
San Francisco, CA

Social

@SherpaDesk

What is SherpaDesk?

SherpaDesk is a comprehensive help desk and professional services automation (PSA) solution designed to streamline customer support and business management for growing businesses. It offers a range of features, including ticket management, time tracking, invoicing, and project management tools, enabling service providers and IT teams to efficiently manage client support requests and internal operations. The platform is tailored for small to medium-sized businesses, providing an intuitive interface and robust functionality to improve productivity and service delivery.

Details

Year Founded
2012