Request Manager has been a useful application that helps to organize the internal request and approve process better. This functionality has allowed us to centralise all requests to the firm and it has enhanced internal communication and producer accountability. Review collected by and hosted on G2.com.

I think that here the authors use less detail than I would like to. The reports do not provide specific details of the type of requests, the time taken to resolve, or staff productivity figures. Review collected by and hosted on G2.com.