Aiello
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TMS Pro is an AI-powered task management platform designed specifically for the hospitality industry. It streamlines hotel operations through automated task creation, real-time updates, and seamless cross-department collaboration—enhancing operational efficiency and elevating the guest experience.
Aiello AI Call Agent is an AI‑powered voice solution that acts as a smart frontline assistant to transform customer communications. Built on advanced natural language processing and large language models, it engages callers in natural, human‑like conversations across multiple languages—including English, Chinese, Japanese, Bahasa Indonesia, and Korean. With automatic language detection, it ensures that routine inquiries are handled quickly, accurately, and professionally. Beyond answering FAQs, the platform integrates seamlessly with existing telephony and task management systems to transcribe records, automate ticket creation, and escalate complex requests to live agents. Additionally, the AI Call Agent can guide guests through completing, modifying, or cancelling restaurant reservations. This highly scalable, hardware‑free solution can significantly reduce repetitive workloads for your staff while elevating customer interaction and operational efficiency.
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About
What is Aiello?
At Aiello, we are passionate about transforming the way people and businesses interact through voice technology and artificial intelligence. Founded in 2019 in Taiwan, we specialize in Natural Language Processing (NLP) and SaaS solutions designed to enhance both customer experience and operational efficiency. Beyond technology, we are a partner in sustainable hospitality; by digitizing workflows and reducing paper usage, we help our global clients align with UN Sustainable Development Goals (SDGs) and move confidently toward a greener future.