Aiello GuestWeb

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With GuestWeb, your guests can easily place orders and request services from check-in to check-out, ensuring a seamless experience throughout their stay. Your team can easily update GuestWeb content through the portal anytime, ensuring guests always see the latest information and in-room dining options.

Task Management System (TMS)

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TMS Pro is an AI-powered task management platform designed specifically for the hospitality industry. It streamlines hotel operations through automated task creation, real-time updates, and seamless cross-department collaboration—enhancing operational efficiency and elevating the guest experience.

Aiello Voice Assistant (AVA)

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The Aiello Voice Assistant (AVA) is an all‑in‑one AI Concierge designed to revolutionize the hospitality experience. Through natural voice interaction, AVA allows guests to control room devices, request services, and access information effortlessly. More than just an assistant, it serves as a strategic engagement platform that drives revenue by proactively promoting hotel amenities.  AVA also advances sustainability by replacing paper compendiums with an eco-friendly digital channel. By reducing front desk calls and integrating with hotel management systems, AVA streamlines operations while delivering a seamless, modern stay for guests worldwide.

Aiello Voice Translator (AVT)

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Aiello Voice Translator (AVT) is an AI‑powered solution designed to eliminate language barriers in hospitality. Offering fast translation in 75 languages, AVT ensures communication between staff and international travelers. Its intuitive push‑to‑talk interface requires no complex setup, making it perfect for everything from check‑ins to urgent requests. Beyond translation, AVT provides valuable operational insights by analyzing anonymous transcripts, allowing management to track language trends and service topics. Scalable and easy to deploy, AVT bridges communication gaps, enhances guest trust, and empowers hotels to deliver truly inclusive, world‑class service.

Aiello Task Management System Pro (Aiello TMS Pro)

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Aiello Task Management System Pro (TMS Pro) is a comprehensive operations platform designed to streamline communication and task handling across all hotel departments. Specifically built for hospitality, it centralizes guest requests, housekeeping, and maintenance issues into a single digital system, eliminating paper‑based workflows and reducing miscommunication. With real‑time notifications and management dashboards, staff can ensure every task is tracked, assigned, and completed efficiently. Beyond operational speed, TMS Pro enhances the guest experience through faster response times and supports sustainability initiatives. It empowers hotels to elevate service standards and make data‑driven decisions for seamless daily operations.

Aiello AI Call Agent

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Aiello AI Call Agent is an AI‑powered voice solution that acts as a smart frontline assistant to transform customer communications. Built on advanced natural language processing and large language models, it engages callers in natural, human‑like conversations across multiple languages—including English, Chinese, Japanese, Bahasa Indonesia, and Korean. With automatic language detection, it ensures that routine inquiries are handled quickly, accurately, and professionally. Beyond answering FAQs, the platform integrates seamlessly with existing telephony and task management systems to transcribe records, automate ticket creation, and escalate complex requests to live agents. Additionally, the AI Call Agent can guide guests through completing, modifying, or cancelling restaurant reservations. This highly scalable, hardware‑free solution can significantly reduce repetitive workloads for your staff while elevating customer interaction and operational efficiency.