# Best Email Archiving Software - Page 2 *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* Email archiving software compresses and stores emails older than a certain user-defined age with the aim of referencing or auditing at a later date. These solutions enable companies to keep full records of any email transactions without the need to consume significant storage. By archiving emails, companies can audit employee email conversations, sales email interaction histories, and more for a more complete view of a user or company’s conversational history. IT departments will utilize email archiving solutions to preserve email history, enabling HR teams, management, sales teams, and more to then audit archived emails and make business decisions. Email archiving tools work well with a variety of communications platforms as a method to preserve B2B, B2C, and employee interactions. To qualify for inclusion in the Email Archiving category, a product must: - Compress and store emails beyond a certain age - Provide keyword searching to sort through archived emails - Protect stored emails with encryption and other security measures ## How Many Email Archiving Software Products Does G2 Track? **Total Products under this Category:** 53 ## How Does G2 Rank Email Archiving Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 1,600+ Authentic Reviews - 53+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Email Archiving Software Is Best for Your Use Case? - **Leader:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Highest Performer:** [CyberSentriq](https://www.g2.com/products/cybersentriq/reviews) - **Easiest to Use:** [Paubox](https://www.g2.com/products/paubox/reviews) - **Top Trending:** [Dropsuite](https://www.g2.com/products/dropsuite/reviews) - **Best Free Software:** [Paubox](https://www.g2.com/products/paubox/reviews) --- **Sponsored** ### IRONSCALES IRONSCALES is a cloud-native email security platform that helps enterprises and MSPs close gaps with mailbox-level detection, autonomous remediation, and built-in user training. It combines AI and human insights that continuously learn from user behavior, message context, and analyst feedback to identify advanced threats like BEC, account takeovers, impersonation, and other advanced phishing attacks. IRONSCALES is headquartered in Atlanta, Georgia and is proud to serve more than 17,000 customers globally. IRONSCALES leverages adaptive AI and its Agentic AI engine, Themis, to drive autonomous, mailbox-level remediation with customizable automation. Smart clustering, context-driven decisioning, and user-reported inputs enable Themis to remediate threats in real time while preserving analyst oversight and control. Designed for rapid deployment via API, IRONSCALES integrates with existing security stacks without requiring MX record changes. To reduce risk, improve SOC efficiency, and support a proactive security culture, its comprehensive capabilities also include: - Phishing Simulations - Security Awareness Training - DMARC management - Deepfake Live Protection - Generative AI tools [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1672&secure%5Bdisplayable_resource_id%5D=1833&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1833&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=127324&secure%5Bresource_id%5D=1672&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Femail-archiving%3Fpage%3D2&secure%5Btoken%5D=5d20aea1f5a2d15e1f57f6ffbfad450859346803116feb1fa00d2751975e5cbb&secure%5Burl%5D=https%3A%2F%2Fsecure.ironscales.com%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Daffiliate%26utm_campaign%3Dg2-ads&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Email Archiving Software Products in 2026? ### 1. [MyComplianceOffice](https://www.g2.com/products/mycomplianceoffice/reviews) With over 1M users globally, MCO has built a long-term compliance platform that fits the needs of financial services firms of all sizes, delivering: • A single integrated solution that checks for conflicts across systems • Centralized data for ease-of-access, consistency and unparalleled risk control • An easy-to-use interface to increase employee efficiency and adherence • A scalable modular approach to meet the unique needs of every firm With 1500 clients in over 105 countries and employees around the world, MCO delivers affordable, easy to-use compliance management technology that helps highly regulated firms better monitor, identify and remedy conflicts of interest and compliance issues. The MyComplianceOffice Compliance Management Platform contains four comprehensive compliance solutions which manage complex and burdensome processes and provide transparency into a company's potential conflicts of interest and conduct-related activities. Know Your Obligations (KYO) provides easy to use compliance oversight with the ability to deconstruct regulations, frameworks, policies and controls into visual maps that clearly communicate the obligations that require oversight and enables them to track the changes as they are made to the obligations. Know Your Employee (KYE) provides compliance teams with an easy and affordable way to monitor, manage and ensure that employee policies are followed. Intuitive interfaces enable employees to fulfil their compliance obligations with a minimum of effort. Know Your Transaction (KYT) helps the Control Room and Compliance Team mitigate risk that can originate from breaches in market manipulation, insider trading, suitability, conflicts of interest, fund mandate and investment banking activities. Know Your Third Parties (KYTP) makes it easy to oversee due diligence activities associated with third party relationships including vendors, customers, counterparties, agents and partners. **Average Rating:** 4.2/5.0 **Total Reviews:** 60 **How Do G2 Users Rate MyComplianceOffice?** - **Quality of Support:** 8.5/10 (Category avg: 8.5/10) **Who Is the Company Behind MyComplianceOffice?** - **Seller:** [MyComplianceOffice](https://www.g2.com/sellers/mycomplianceoffice) - **Company Website:** https://mco.mycomplianceoffice.com/ - **Year Founded:** 2008 - **HQ Location:** New York, NY - **Twitter:** @mycompliance (1,126 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mycomplianceoffice/ (336 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Investment Management - **Company Size:** 47% Small-Business, 38% Mid-Market #### What Are MyComplianceOffice's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - User Interface (5 reviews) - Customer Support (4 reviews) - Efficiency (3 reviews) - Centralized Management (2 reviews) **Cons:** - Improvement Needed (5 reviews) - Interface Issues (3 reviews) - Outdated Interface (3 reviews) - Inadequate Reporting (2 reviews) - Limited Features (2 reviews) ### 2. [Comply](https://www.g2.com/products/comply-comply/reviews) Comply is the leading global provider of comprehensive regulatory compliance software and solutions for the financial services sector. Headquartered in Arlington, Comply serves over 5,100 clients globally, including RIAs, broker-dealers, private funds, and global financial institutions. Our Comply Platform provides an all-in-one approach to address firm and employee compliance requirements through a configurable and scalable software-as-a-service (SaaS) platform coupled with expert consulting services. The Comply platform delivers a unified “command center” for modern compliance. Key capabilities include employee trade monitoring, certifications & attestations, risk assessments, case management, control room and conflict checking, communications archiving, and political contributions monitoring. With deep integrations and advanced workflows, Comply enables compliance teams to automate routine tasks, connect insights across the firm, and maintain a complete audit trail — all in a mobile-first, user-friendly experience. Comply empowers financial firms to turn compliance from a manual, fragmented process into a proactive and defensible program. By helping firms anticipate risks, close gaps faster, and prove supervision in action, Comply supports compliance leaders in staying ahead of enforcement trends, scaling with confidence, and safeguarding their firm’s reputation. Whether for a newly registered RIA or a global private fund manager, Comply provides the infrastructure firms need to build resilient, future-ready compliance programs. **Average Rating:** 4.1/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Comply?** - **Quality of Support:** 8.6/10 (Category avg: 8.5/10) **Who Is the Company Behind Comply?** - **Seller:** [Comply](https://www.g2.com/sellers/comply) - **Year Founded:** 2003 - **HQ Location:** New York, US - **Twitter:** @ComplySci (417 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/complysci (32 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Investment Management - **Company Size:** 48% Small-Business, 30% Mid-Market #### What Are Comply's Pros and Cons? **Pros:** - Customer Support (10 reviews) - Ease of Use (10 reviews) - User Experience (9 reviews) - Helpful (7 reviews) - Compliance (5 reviews) **Cons:** - Poor Customer Support (3 reviews) - Access Limitations (2 reviews) - Lack of Guidance (2 reviews) - Learning Difficulty (2 reviews) - Access Issues (1 reviews) ### 3. [MailArchiva](https://www.g2.com/products/mailarchiva/reviews) MailArchiva is a popular email archiving and email discovery server for companies. **Average Rating:** 4.5/5.0 **Total Reviews:** 5 **How Do G2 Users Rate MailArchiva?** - **Quality of Support:** 8.3/10 (Category avg: 8.5/10) - **Archive Backup:** 9.7/10 (Category avg: 9.2/10) - **Email Storage:** 10.0/10 (Category avg: 9.1/10) - **Email Analysis:** 9.7/10 (Category avg: 8.7/10) **Who Is the Company Behind MailArchiva?** - **Seller:** [Stimulus Software](https://www.g2.com/sellers/stimulus-software) - **HQ Location:** Houston, Texas - **Twitter:** @stimulussoft - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Mid-Market, 17% Enterprise ### 4. [Smarsh Enterprise Platform](https://www.g2.com/products/smarsh-enterprise-platform/reviews) An extensible, context-aware cloud archive for global organizations Built to scale without compromise as your data volume grows **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Smarsh Enterprise Platform?** - **Quality of Support:** 9.7/10 (Category avg: 8.5/10) - **Archive Backup:** 10.0/10 (Category avg: 9.2/10) - **Email Storage:** 10.0/10 (Category avg: 9.1/10) - **Email Analysis:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Smarsh Enterprise Platform?** - **Seller:** [Smarsh](https://www.g2.com/sellers/smarsh) - **Year Founded:** 2001 - **HQ Location:** Portland, OR - **Twitter:** @SmarshInc (5,685 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/127745/ (1,594 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Enterprise, 17% Mid-Market #### What Are Smarsh Enterprise Platform's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Efficiency (2 reviews) - User Interface (2 reviews) - User Interface Design (2 reviews) **Cons:** - Expensive (1 reviews) - Export Issues (1 reviews) - Inadequate Tools (1 reviews) - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ### 5. [MirrorWeb](https://www.g2.com/products/mirrorweb/reviews) MirrorWeb delivers a unified communications surveillance platform. We support firms in meeting the record-keeping requirements imposed by the SEC, FINRA, FCA and MiFID. The platform captures all electronic communications including email, social media, websites, instant messaging, SMS and WhatsApp. The user can monitor and supervise all communications, as well as apply lexicon policies, export content and refine searches. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate MirrorWeb?** - **Quality of Support:** 5.8/10 (Category avg: 8.5/10) **Who Is the Company Behind MirrorWeb?** - **Seller:** [MirrorWeb](https://www.g2.com/sellers/mirrorweb) - **Year Founded:** 2016 - **HQ Location:** Austin, US - **Twitter:** @mirrorweb (468 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mirrorweb (80 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise ### 6. [Org IQ](https://www.g2.com/products/org-iq/reviews) Org IQ is the intelligent way to see, understand, and scale using your organization’s most valuable comms asset: email. Built for small to medium-sized businesses and their MSP partners, Org IQ captures every message across your workplace. No gaps, no IT burden. Once connected to Google Workspace, Microsoft 365, or your legacy email archive, Org IQ goes beyond storage to deliver decision-ready intelligence: ✓ Spot hidden signals — detect sentiment shifts, stalled deals, or customer complaints buried in inboxes. ✓ Preserve institutional knowledge — keep contacts, context, and project history safe when employees leave. ✓ Empower HR and leadership — monitor culture and performance trends without overstepping into private correspondence. ✓ Reduce compliance risk — surface PII exposure and share only what’s needed for audits or legal reviews. Org IQ is designed to grow with you, transforming everyday communication into insights for Sales, HR, Legal, Customer Service, and the C-suite. Try it free today. No contracts or commitments. Just clarity, continuity, and powerful analytics at your fingertips. And when you’re ready to lock in, Org IQ offers simple monthly pricing proportionate to your usage, backed by transparent in-app billing. Ready to move from inbox overload to intelligence? Org IQ is ready to get you there. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Org IQ?** - **Quality of Support:** 10.0/10 (Category avg: 8.5/10) - **Archive Backup:** 10.0/10 (Category avg: 9.2/10) - **Email Storage:** 10.0/10 (Category avg: 9.1/10) - **Email Analysis:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Org IQ?** - **Seller:** [Org IQ](https://www.g2.com/sellers/org-iq) - **Year Founded:** 2022 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/emailvault/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 25% Mid-Market ### 7. [Reflexion](https://www.g2.com/products/reflexion/reviews) Reflexion is a cloud-based email security, archiving, encryption, and continuity for managed service providers **Average Rating:** 3.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Reflexion?** - **Quality of Support:** 6.2/10 (Category avg: 8.5/10) - **Archive Backup:** 10.0/10 (Category avg: 9.2/10) - **Email Storage:** 10.0/10 (Category avg: 9.1/10) - **Email Analysis:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Reflexion?** - **Seller:** [Reflexion Network Solutions](https://www.g2.com/sellers/reflexion-network-solutions) - **Year Founded:** 2001 - **HQ Location:** Woburn, MA - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Enterprise, 36% Small-Business #### What Are Reflexion's Pros and Cons? **Pros:** - Dashboard Usability (1 reviews) - Ease of Use (1 reviews) **Cons:** - Slow Performance (1 reviews) ### 8. [Vaultastic](https://www.g2.com/products/vaultastic/reviews) Vaultastic can ingest your business data stored from a wide range of active and legacy data sources into a central, unified cloud repository. Vaultastic’s cross-platform architecture integrates easily with various data sources such as M365, Google Workspace, Google Drive, MS Exchange, Zimbra, SalesForce, SendGrid, and many more. On-demand SaaS tools for fast ediscovery, governance, and flexible data extraction increase the visibility and availability of business-critical data. **Average Rating:** 4.0/5.0 **Total Reviews:** 4 **How Do G2 Users Rate Vaultastic?** - **Quality of Support:** 7.8/10 (Category avg: 8.5/10) - **Archive Backup:** 10.0/10 (Category avg: 9.2/10) - **Email Storage:** 8.3/10 (Category avg: 9.1/10) - **Email Analysis:** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Vaultastic?** - **Seller:** [Mithi Software Technologies](https://www.g2.com/sellers/mithi-software-technologies) - **Year Founded:** 2000 - **HQ Location:** Pune, IN - **Twitter:** @connect2mithi (57 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/mithi (75 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 9. [Archive360](https://www.g2.com/products/archive360/reviews) Archive360 is a cloud-based data governance and archiving platform that helps enterprises securely manage, control, and extract value from their data. It enables organizations, especially in regulated industries, to centralize and govern large volumes of data, enforce compliance and retention policies, and make that data usable for analytics and AI while maintaining strict security and auditability. The platform transforms traditional archiving into a strategic capability by turning historical and operational data into an AI-ready, compliant asset. It allows companies to migrate legacy data to the cloud, apply policy-driven governance, and ensure that sensitive information is accessible, traceable, and protected throughout its lifecycle. **Average Rating:** 4.3/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Archive360?** - **Quality of Support:** 9.4/10 (Category avg: 8.5/10) - **Archive Backup:** 10.0/10 (Category avg: 9.2/10) - **Email Storage:** 7.5/10 (Category avg: 9.1/10) - **Email Analysis:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Archive360?** - **Seller:** [Archive360](https://www.g2.com/sellers/archive360) - **Year Founded:** 2011 - **HQ Location:** New York, New York, United States - **Twitter:** @Archive360 (629 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/archive360/ (138 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 33% Mid-Market ### 10. [EntrustedMail Email Archiving with eDiscovery](https://www.g2.com/products/entrustedmail-email-archiving-with-ediscovery/reviews) EntrustedMail's Email Archiving with eDiscovery is a comprehensive solution designed to securely store and manage your organization's email communications. It ensures compliance with legal and regulatory requirements by providing real-time archiving, powerful search capabilities, and robust case management features. This service not only safeguards your email data through encrypted storage but also enhances operational efficiency by eliminating redundant information and integrating seamlessly with Microsoft Outlook. Key Features and Functionality: - Powerful E-Discovery: Enables fast and accurate searching, allowing organizations to easily locate historical emails to meet compliance requirements and respond to litigation hold requests. - Case Management: Built-in tools facilitate the organization and presentation of records, simplifying electronic discovery and litigation processes. - Encrypted Storage: Maintains original file security attributes and ensures data integrity by encrypting archived emails. - Automatic DeDuping: Identifies and eliminates redundant data by analyzing byte patterns, ensuring a single, reliable record source. - Outlook Integration: Provides a seamless user interface for both new and archived messages within Microsoft Outlook. - Lightning-Fast Processing: Multi-threaded archiving ensures that messages are available for search and discovery on your schedule. Primary Value and Problem Solved: EntrustedMail's Email Archiving with eDiscovery addresses the critical need for organizations to securely archive and efficiently retrieve email communications. By offering real-time processing, encrypted storage, and advanced search capabilities, it ensures compliance with regulations such as GDPR and SOX. The solution simplifies the management of legal holds and eDiscovery requests, reducing the time and resources required to locate pertinent information. Additionally, features like automatic deduplication and Outlook integration enhance operational efficiency, allowing organizations to focus on their core activities without compromising data security or compliance. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind EntrustedMail Email Archiving with eDiscovery?** - **Seller:** [EntrustedMail](https://www.g2.com/sellers/entrustedmail) - **Year Founded:** 2001 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** https://www.linkedin.com/company/entrustedmail/about/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 11. [Quest Archive Manager](https://www.g2.com/products/quest-archive-manager/reviews) Archive Manager is a complete email and messaging content archiving software solution. It enables you to capture, retain, discover and explore your email system using advanced search capabilities. Archive Manager allows a single instance of each message to be captured and granular retention and disposition policies to be applied, ensuring efficient and effective email and message archiving. **Average Rating:** 3.8/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Quest Archive Manager?** - **Quality of Support:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Quest Archive Manager?** - **Seller:** [Quest Software](https://www.g2.com/sellers/quest-software) - **Year Founded:** 1987 - **HQ Location:** Austin, TX - **Twitter:** @Quest (17,143 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2880/ (3,594 employees on LinkedIn®) - **Ownership:** NYSE: DGX **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 12. [Sharp Archive](https://www.g2.com/products/sharp-archive/reviews) Sharp Archive is a leading archiving company, primarily servicing businesses, individuals, and organizations who are required to capture and create an archive of their social media content and communication. Our users come from various industries such as finance, healthcare, education, and government. Sharp Archive was founded by financial professionals who are also under mandatory archiving rules. When we were looking for software solutions, we were surprised by how expensive and out-of-date the options were. In some cases, the software had not been updated to meet the latest regulations. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Sharp Archive?** - **Quality of Support:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Sharp Archive?** - **Seller:** [Chad Gordon](https://www.g2.com/sellers/chad-gordon) - **Year Founded:** 2020 - **HQ Location:** Centennial, US - **LinkedIn® Page:** https://www.linkedin.com/company/sharp-archive (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 13. [410 Labs](https://www.g2.com/products/410-labs/reviews) 410 Labs, makers of Mailstrom, is a lean product studio founded in 2010 by Dave Troy and Matthew Koll. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind 410 Labs?** - **Seller:** [410 Labs](https://www.g2.com/sellers/410-labs) - **Year Founded:** 2010 - **HQ Location:** Baltimore, Maryland - **Twitter:** @410Labs (302 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/410-labs/about (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 14. [Archive Manager Exchange Edition](https://www.g2.com/products/archive-manager-exchange-edition/reviews) Automatically archive, manage and secure all your organization’s email. Metalogix Archive Manager for Exchange provides the most flexible and effective way to archive and manage Exchange. Automatically and transparently centralize, control and retain all of your organization’s email from one central location with robust email archiving capabilities. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Archive Manager Exchange Edition?** - **Seller:** [Metalogix](https://www.g2.com/sellers/metalogix-8952774a-64af-40c2-9ebf-53ce736be301) - **Year Founded:** 2001 - **HQ Location:** Aliso Viejo, CA - **Twitter:** @quest (17,143 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/metalogix-software/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 15. [Enterprise Email Archive](https://www.g2.com/products/messagesolution-enterprise-email-archive/reviews) MessageSolution Enterprise Archive Main Features: Transparent Outlook and Web Access to the Archive; High Speed Search and Retrieval; Mailbox Management Reduce Server Storage Over 90%; Exchange OWA Support; Public Folder and Offline Archiving; Single Instance Attachment Archiving; PST File Manager; In-Process Compression, Full Outlook Integration. Support All Major Email Servers; Windows and Linux Multi-Platform Compatible. **Average Rating:** 2.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Enterprise Email Archive?** - **Quality of Support:** 3.3/10 (Category avg: 8.5/10) **Who Is the Company Behind Enterprise Email Archive?** - **Seller:** [MessageSolution](https://www.g2.com/sellers/messagesolution) - **Year Founded:** 2004 - **HQ Location:** Dublin, CA - **Twitter:** @GlobalArchiving (663 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/messagesolution-inc. (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business ### 16. [Gaggle](https://www.g2.com/products/gaggle-net-inc-gaggle/reviews) Authority provides compliant cloud-based eDiscovery, Archiving and Backup, Disaster Recovery, and Data Migration solutions for popular systems and platforms such as Exchange, Office 365, OneDrive, Gmail and Google Drive. **Average Rating:** 2.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Gaggle?** - **Quality of Support:** 5.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Gaggle?** - **Seller:** [Gaggle.Net](https://www.g2.com/sellers/gaggle-net) - **Year Founded:** 1999 - **HQ Location:** Dallas, US - **Twitter:** @Gaggle_K12 (34,645 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/gaggle-net-inc-/ (365 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market ### 17. [Libraesva Email Archiver](https://www.g2.com/products/libraesva-email-archiver/reviews) Anytime access to your archived messages for cost-effective compliance and e-discovery. Protect your business information, simplify compliance, and improve efficiency by using Libraesva Email Archiver to automatically save a copy of every email sent or received by your business. Libraesva's Resilient Archive technology stores every email in highly secure, digitally signed archives built for blazing fast search and e-discovery. Libraesva Email Archiver makes it easy to comply with industry regulations and data protection legislation including GDPR, CCPA, SOX and HIPAA, ensuring email communications are kept unaltered for as long as required with customizable retention rules. You can set permissions for role-based authorization, and the comprehensive audit trail shows every access made into your archived data. Robust security is provided by the certified time-stamping of every archived email (RFC 3161), AES 256 encryption and tamper-proof archives. Choose from on-premise, cloud-based or hypervisor options to free up user mailbox space and archive in real time (SMTP) or near real time (IMAP/POP3). Libraesva Email Archiver syncs with Microsoft 365, Exchange, Google, Zimbra and more. You can also choose archive location(s), availability, and redundancy options, with distributed, multi-volume storage providing high availability and redundancy across Libraesva cloud, Amazon S3, Microsoft Azure, Wasabi, local disks, network storage and more. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Libraesva Email Archiver?** - **Quality of Support:** 10.0/10 (Category avg: 8.5/10) - **Archive Backup:** 10.0/10 (Category avg: 9.2/10) - **Email Storage:** 10.0/10 (Category avg: 9.1/10) - **Email Analysis:** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Libraesva Email Archiver?** - **Seller:** [Libraesva](https://www.g2.com/sellers/libraesva) - **Year Founded:** 2013 - **HQ Location:** Italy - **Twitter:** @Libraesva (325 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/libraesva/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Mid-Market ### 18. [Qboxmail](https://www.g2.com/products/qboxmail/reviews) Qboxmail is a European email hosting provider based in Italy, known for developing all its Control Panels and applications entirely in-house, giving us a unique edge in customization and performance. Our service is fully white-label, empowering Partner Resellers (MSPs, Telcos, ISPs, and Hosting Providers) to seamlessly enhance their offerings with robust, professional email solutions. Over 35,000 companies across more than 40 countries trust Qboxmail, thanks to our high IP reputation for excellent deliverability and strong security systems safeguarding mailboxes from threats. We provide dedicated support and intuitive software, helping resellers set up and manage their customers’ mailboxes with minimal effort. By saving time and resources, Partners can focus on other revenue-generating activities and grow more effectively. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **How Do G2 Users Rate Qboxmail?** - **Quality of Support:** 10.0/10 (Category avg: 8.5/10) **Who Is the Company Behind Qboxmail?** - **Seller:** [Qboxmail](https://www.g2.com/sellers/qboxmail) - **Year Founded:** 2016 - **HQ Location:** Prato, IT - **LinkedIn® Page:** https://www.linkedin.com/company/qboxmail (14 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Qboxmail's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Data Protection (1 reviews) - Ease of Use (1 reviews) - Malware Protection (1 reviews) - Security (1 reviews) ### 19. [RestorEmail](https://www.g2.com/products/restoremail/reviews) RestorEmail archive business emails like Office 365, Exchange, Exchange Online, Google Apps for Work, etc. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **How Do G2 Users Rate RestorEmail?** - **Quality of Support:** 8.3/10 (Category avg: 8.5/10) - **Archive Backup:** 6.7/10 (Category avg: 9.2/10) - **Email Storage:** 6.7/10 (Category avg: 9.1/10) - **Email Analysis:** 6.7/10 (Category avg: 8.7/10) **Who Is the Company Behind RestorEmail?** - **Seller:** [Greenview Data](https://www.g2.com/sellers/greenview-data) - **Year Founded:** 1980 - **HQ Location:** Ann Arbor, US - **Twitter:** @GreenviewData (103 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/greenview-data-inc-/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 20. [Sageflo Archiver](https://www.g2.com/products/sageflo-archiver/reviews) Sageflo Achiver is the ultimate search engine for your marketing communications. Archiver stores a copy of each unique email, SMS, or print collateral sent to an individual customer, allowing marketing and contact center team members to instantly look up and resend any message to a customer within seconds. The solution provides additional value for legal and compliance teams by giving them the means to quickly retrieve any message sent to a given customer. Empower teams with actionable data and real-time customer insights that allow them to see exactly what marketing messages were sent at an individual level. Prevent customer escalations, eliminate the back and forth between teams, and invest the time saved on more strategic initiatives and execution. Sageflo is trusted by leading brands in the travel, retail, telecom, and financial services industries and works with all major ESPs and customer engagement platforms. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Sageflo Archiver?** - **Seller:** [Sageflo](https://www.g2.com/sellers/sageflo) - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @sageflo (31 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/28816352 (9 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise ### 21. [Diadem Email Archiving](https://www.g2.com/products/diadem-email-archiving/reviews) Diadem Email Archiving is a comprehensive managed service designed to securely store and manage your organization's email communications. By archiving emails in an encrypted, tamperproof environment, it ensures data integrity, facilitates regulatory compliance, and provides rapid access to historical communications. This solution not only safeguards against data loss but also optimizes server performance by reducing storage demands. Key Features and Functionality: - Regulatory Compliance Assistance: Helps organizations meet legal and regulatory requirements by securely archiving all email communications. - Fast Full-Text Search: Enables quick and efficient searching of emails and attachments, enhancing productivity. - Data Loss Prevention: Protects against accidental or malicious data loss by maintaining secure backups of all emails. - Storage Optimization: Reduces the workload on mail servers and eliminates the need for PST files, leading to improved server performance. - Simplified Backup and Restore: Streamlines the process of backing up and restoring emails, ensuring business continuity. - User-Friendly Access: Provides seamless integration with Microsoft Outlook and responsive web access, allowing users to browse and retrieve archived emails effortlessly. Primary Value and User Solutions: Diadem Email Archiving addresses critical business needs by ensuring the security and availability of email communications. It assists organizations in achieving regulatory compliance, protects against data loss, and enhances operational efficiency by reducing server load and simplifying email management. By offering encrypted, tamperproof storage with unlimited retention, it provides a cost-effective, maintenance-free solution that supports business continuity and data integrity. **Who Is the Company Behind Diadem Email Archiving?** - **Seller:** [Diadem Technologies Pvt Ltd](https://www.g2.com/sellers/diadem-technologies-pvt-ltd) - **Year Founded:** 2000 - **HQ Location:** Kolkata, IN - **LinkedIn® Page:** https://www.linkedin.com/company/diadem-technologies/ (15 employees on LinkedIn®) ### 22. [IMAP Mail Backup Tool](https://www.g2.com/products/migrate-cloud-data-imap-mail-backup-tool/reviews) One of the best IMAP Backup Tool that facilitates users to backup and migrate any IMAP supported email clients in various file formats and email clients. Additionally, this utility also offers some advanced functionalities that help users to optimize the whole backup process. 1. You can easily backup IMAP emails locally in different file formats such as PST, PDF, MBOX, EML, CSV, etc. 2. Additionally, it allows you to migrate IMAP emails to Office 365, Gmail, Yahoo, AOL, iCloud, and various other IMAP supported email clients. 3. It is designed and developed using the latest algorithm that makes it compatible with he latest Windows OS i.e., Windows 11. 4. You can also try its free trial version to analyze and experience its advanced functionalities. **Who Is the Company Behind IMAP Mail Backup Tool?** - **Seller:** [Migrate Cloud Data](https://www.g2.com/sellers/migrate-cloud-data) - **Year Founded:** 2022 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @migrate_cloud (5 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/migrate-cloud-data/ (1 employees on LinkedIn®) ### 23. [MARS](https://www.g2.com/products/orbit-online-mars/reviews) MARS – Mail Archive & Recovery System MARS is a SaaS solution designed for project managers in the construction industry, providing seamless email archiving and retrieval within Outlook. By structuring communication, MARS helps teams stay organized, maintain compliance, and easily access critical project information. With a strong focus on accessibility and intelligent automation, MARS ensures that no important emails are lost, misfiled, or buried in clutter. Key Features MARS offers a range of tools designed to streamline email management: Drag-and-drop email archiving – Store emails directly from Outlook, with automatic categorization based on metadata. Auto-archiving – Ensure all inbound and outbound emails are preserved without manual effort. Organized timelines – View email history grouped by project, company, or contact for a complete overview of past communication. Advanced search engine – Find archived emails instantly with full-text search and filtering by date, project, company, or contact. AI-powered email analysis – Identify potential conflicts through sentiment analysis and categorize emails based on content (e.g., defects, invoices, GDPR-sensitive data). Customizable access control – Manage who can access different types of archived emails for better compliance and security. Why Choose MARS? MARS is built to minimize friction in email management and enhance transparency in project communication. With its intuitive archiving system, structured email storage, and AI-driven insights, MARS helps project managers and their teams: ✔ Keep all relevant project communication structured and accessible. ✔ Quickly retrieve agreements, invoices, and critical documentation. ✔ Reduce the risk of disputes by maintaining a clear, searchable email history. ✔ Improve collaboration across teams with shared access to project-related emails. ✔ Stay compliant with GDPR and industry regulations through controlled access and automated categorization. For project managers who need full oversight of their email communication, MARS provides a clear, structured, and intelligent solution that enhances decision-making and efficiency—all without leaving Outlook​​. **Who Is the Company Behind MARS?** - **Seller:** [Orbit Online](https://www.g2.com/sellers/orbit-online) - **Year Founded:** 2006 - **HQ Location:** Aarhus, DK - **LinkedIn® Page:** https://www.linkedin.com/company/orbitonline (18 employees on LinkedIn®) ### 24. [OpenText Core Email Continuity](https://www.g2.com/products/opentext-core-email-continuity/reviews) OpenText Core Email Continuity keeps your business email running, even when your primary system fails. If Microsoft 365 or Exchange goes down, users are automatically switched to a secure, cloud-based email environment with no disruption. It eliminates downtime, protects productivity, and ensures critical communications never stop. Emails continue to flow, users retain full access to inboxes, and IT avoids the pressure of emergency recovery. Key benefits: Zero downtime for email – maintain business continuity during outages or attacks Instant failover – automatic switch with no user intervention No data loss – continuous email syncing keeps messages up to date Uninterrupted productivity – users keep working as usual Simple management – cloud-based console, no infrastructure required Built for MSPs and IT teams – fast deployment, minimal overhead In short, we removes email as a single point of failure and keeps your organization operating no matter what. **Who Is the Company Behind OpenText Core Email Continuity?** - **Seller:** [OpenText](https://www.g2.com/sellers/opentext) - **Year Founded:** 1991 - **HQ Location:** Waterloo, ON - **Twitter:** @OpenText (21,574 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2709/ (23,339 employees on LinkedIn®) - **Ownership:** NASDAQ:OTEX ### 25. [Outlook Email Backup Tool](https://www.g2.com/products/outlook-email-backup-tool/reviews) DRS Softech Outlook Email Backup Tool is a trusted solution for backing up complete mailbox items such as emails, calendars, events, tasks, and more. It allows you to export Outlook emails to CSV, PST, PDF, DOC, MBOX, DOCX, EML, and MSG formats. Users can easily remove duplicate emails based on the body, subject, sender, and recipient. The tool offers a user-friendly interface that even non-technical users can operate with ease. It is fully compatible with both Windows and Mac operating systems. Try the demo version now and get 24/7 customer support! **Who Is the Company Behind Outlook Email Backup Tool?** - **Seller:** [DRS Softech](https://www.g2.com/sellers/drs-softech) - **Year Founded:** 2010 - **HQ Location:** Noida, IN - **LinkedIn® Page:** https://www.linkedin.com/company/13699368 (5 employees on LinkedIn®) ## What Is Email Archiving Software? [Data Recovery Software](https://www.g2.com/categories/data-recovery) ## What Software Categories Are Similar to Email Archiving Software? - [Enterprise Information Archiving Software](https://www.g2.com/categories/enterprise-information-archiving) - [Cloud Email Security Solutions](https://www.g2.com/categories/cloud-email-security) - [Email Backup Software](https://www.g2.com/categories/email-backup) --- ## How Do You Choose the Right Email Archiving Software? ### What You Should Know About Email Archiving Software ### What is Email Archiving Software? Email archiving software compresses, stores, and indexes emails for future referencing or legal auditing. As emails transfer, the archive solution copies each email and stores them in an on-premise server, cloud server, or both (hybrid). Email users can delete their old emails to save space since they can retrieve old emails anytime in the email archive. Email archiving is an ongoing process, so users don’t have to worry about data loss at any point. From an organization's perspective, they can keep full records of any email transactions without consuming significant storage. Even though emails are compressed, companies and legal entities can still search, index, and audit employee email conversations, sales email interaction histories, and conversational histories. Stored emails are usually read-only, and their access is monitored and logged by administrators. This prevents unauthorized access and protects the integrity of the email history. Email archiving is not only beneficial to individual users, but also to companies that need to be compliant with regulations. Financial services companies, healthcare organizations, legal firms, and other regulated organizations are legally required to keep copies of their email. Regardless of which industries the user works with, email archiving is important and beneficial to everyone. #### What Types of Email Archiving Software Exist? **On-premise email archiving** On-premise email archiving software stores all the emails in physical servers on the premises of the organization. Started in the 2000s, this type of solution has been very reliable and can be fully customized to different needs. However, it requires a high initial investment to build up the servers and the IT team to manage it.  **Cloud email archiving** Cloud email archiving software stores all the emails in a remote physical server managed by a third-party vendor. It is charged based on a subscription so it doesn’t require initial investments and maintenance. Reputable vendors offer reliable, inexpensive, and easy management archiving services that are compliant with legal requirements. However, migration to the cloud is still a big hurdle.  **Hybrid email archiving** The hybrid solution enables email archiving on-premises and on the cloud. It is a solution for businesses that are in the migration process or don’t want to commit to a full cloud solution.  ### What are the Features of Email Archiving Software? The following are some core features within email archiving software that can help users manage their email retention and e-discovery policy: **Email journaling:** Every email, calendar, and event transaction must be copied and stored in the archive server in real time. Archived emails should never be replaced or modified for their integrity. This is necessary to keep in compliance with any legal requirements because the information stored must be 100% true to its original source. **Email compression:** All copied emails are compressed to save space on the archives. This saves server space and money. **Email retrieval:** Email account owners and administrators should be able to retrieve all of their emails within the retention period. This also means the email archive server should have a high availability so that the retrieval process is not constantly interrupted. **Administrative dashboard:** Administrators should be able to control user access to email archives and custom policies through a dashboard. The dashboard needs to generate accurate data tables and visualization so decision-makers can be informed about space used and access control. Advanced reporting tools in email archiving solutions can also identify inappropriate or sensitive email exchanges. This alerts administrators about usage patterns and user behaviors that violate corporate policy. **Electronic discovery (****eDiscovery):** eDiscovery is a legal requirement to search and recover electronic data for litigation or legal compliance. Companies should be able to set up tags and attributes to search emails based on sender/receiver information, dates, keywords, and so on. Multiple search query management is also recommended to speed up the search. Users can save or modify the searches without going through every individual search. ### What are the Benefits of Email Archiving Software? **Storage cost savings:** Depending on the size of a company, the amount of storage space they need for email can grow quickly. Archiving old emails can free space and increase email server performance.  **Policy compliance:** Email archiving ensures that an organization follows the proper email retention policy automatically. A complete solution allows users to retrieve their email from a secure server with ease. This saves money from paying auditors and lawyers when they spend time digging into all the emails. Those emails will be tamper-free because no employee can edit them on the storage server. It’s important to check with the local laws on the retention and security policy of email before buying the software. **Disaster recovery:** While email archiving is not email backup, it can be used as a disaster recovery option. When companies experience email systems data loss such as hardware malfunctions or cyberattacks, they can recover their email quickly. If only part of the emails got lost, they can recover that specific part instead of restoring the whole system.  **Email security:** The best email archive solution protects email messages through a mail server. Data archiving doesn't always have to do a fast search, but it does have to encrypt email communications to prevent cyberattacks. **Business continuity:** When the email exchange server is down, some solutions allow the user to send and receive emails from their server. This acts as a business continuity email service so users don’t miss important email exchanges online. ### Who Uses Email Archiving Software? **Employees:** Anyone in the organization should be able to use this tool to retrieve their emails. **Email managers:** Email managers should be able to set archiving permissions and policies through this software. They can also prevent inappropriate email exchange by analyzing risky user patterns and irregular content reports. This could save the company from potential competitive intelligence or espionage.  **Legal entities:** Court, lawyers, and auditors need to use e-Discovery tools for litigation and legal purposes. It saves them time to find the necessary documents because email archiving solutions can filter and search based on names, email addresses, keywords, and so on. ### Challenges with Email Archiving Software Email archiving solutions can come with their own set of challenges.  **Slow email retrieval:** Since the email is saved on archive servers, it can be slow to download and upload from that server. Archive storage is inexpensive because it is compensated by a slow transfer speed. Multiple users retrieving at once also slows the server. Buyers need to make sure that the email archive solution server ensures a specific data transfer speed according to the requirement. **Email retrieval access:** Unauthorized email access to the archive server can leak important company trade secrets and sensitive information. Email managers need to set the right access for each account on day one.  **Redundancy with other backup software:** Companies today have other disaster recovery and backup solutions that do similar things as email archive software. While the email archive has its own unique functionality and use case, the cost to store multiple copies of emails with different software can rise significantly with time. Buyers need to make sure that the future storage cost doesn’t exceed the budget.  ### Which Companies Should Buy Email Archiving Software? While all companies that use email should consider email archiving solutions, below are the two industries that especially need the software: **Finance industry:** The financial industry is heavily regulated so it requires email archiving to meet local laws. There are incentives for companies and employees to alter email copies for financial gains. Email archiving solutions prevent that by guaranteeing tamper-free email copies. Also, financial documents have industry words and numbers that are hard to discover. Many email archiving solutions provide search options that can include keywords and similar terms to find the right content quickly. Generic email searches often lack this functionality, making them inferior solutions that fail to meet the industry needs. **Healthcare industry:** Sensitive email exchanges between healthcare providers and patients are regulated by governments and targeted by cyberattacks/ransoms. Having an archive solution prevents unauthorized temperament of emails, ensures compliance, and provides business continuity. Since patient care can be very time sensitive, sending and receiving emails on time may save lives.  ### How to Buy Email Archiving Software #### Requirements Gathering (RFI/RFP) for Email Archiving Software Buyers may be tempted to create long lists of detailed requirements or ones that are too vague. Ideally, an RFI should be detailed enough to cover the essential requirements but not too long to discourage employees and vendors from using it. Since not all requirements have the same importance, buyers should assign them priorities and focus on the most important ones.  Must-have features are critical features that the company needs to run its daily operations based on their industry. For example, financial companies need software that can process financial search terms and secure email temperament policy.  Important requirements should have a high priority but aren’t necessarily deal breakers if there is a replacement. For example, advanced analytics and dashboards to predict user patterns are important but not critical when the buyer already uses employee monitoring software that can analyze email content.  Nice-to-have features may vary by department and team. For example, mobile apps that can retrieve email on a phone instead of a PC are useful but oftentimes unnecessary. #### Compare Email Archiving Software Products **Create a long list** When making a long list, it should have no more than 10 products selected by eliminating all options that are not a good fit for the buyer. An easy start is to check what email software the company is using. The email archive software needs to be compatible with the company’s email software. If a company is using Gmail, they shouldn’t buy an archiver that focuses on on-premises since Gmail is a SaaS product. Also, users need to look into the legal requirements (such as GDPR data protection) for their company and industry. Some software solutions ensure regulatory compliance with specific laws, but that doesn’t guarantee that they always do. Email archiving software is changed by the number of users and/or space used for storage. Users can calculate an ideal budget based on that and filter out companies that don't meet it.  **Create a short list** The products in the long list can be very similar at first sight, so buyers need more details about the products and the vendors to create a short list. This is where the requirements list comes in handy. Decision makers use this list to generate RFIs, which ask vendors to provide detailed information on how they deliver the features needed by the buyer. Some vendors may decline to respond to RFIs, which automatically disqualifies them from the selection process. Others are eliminated because they provided unsatisfactory responses. Vendors also provide testimonials, customer references, and technical documentation to prove that they have the qualifications and expertise to deliver the product on time and within budget. **Conduct demos** Demos should be conducted live, not with slide decks or screenshots. Vendors should follow a script with scenarios created by the buyer. An example of a scenario would be to show how the system can save copies of emails, search specific emails based on industry terms, and retrieve the email on time. Buyers should take notes of the speed of data transfer and space used to store emails, as not all compression, data transfer, and storage options are created the same. All email archive vendors should use the same demo script, and buyers need to rate each criterion and scenario using a rating system such as scores from one to five (where one is the lowest rating and five the highest). All members of the selection team who attend demos should rate the functionality being demonstrated. The results can then be combined and analyzed to identify the main strengths and weaknesses of each product.  #### Selection of Email Archiving Software **Choose a selection team** IT managers, auditors, lawyers, and some end users should be included in the selection team. External consultants and outsourced IT teams may also provide a neutral perspective or help with negotiation.  **Negotiation** Understandably, companies want to reduce costs during pricing negotiations, but this should not happen to the users' detriment. Instead, it is preferable to focus on getting the most value for the money. An example is customer support, which is included in the software's price but is usually limited to working hours and weekdays. Global companies may require 24/7 follow-the-sun support, which means that issues can be passed between teams in different time zones, so the users do not have to wait too long for a resolution.  Negotiation also includes legal and contractual terms, as well as service level agreements (SLAs). One example is cloud uptime, which guarantees that SaaS archiving products are operational. Most vendors provide an uptime of 95% and higher, but even a few hours a month can be very disruptive for regulated companies in finance and healthcare. **Final decision** The final decision should be made by a team, not a single person. It is also essential to use a structured approach and the data gathered during the previous phases. Decision support systems can prioritize requirements, identify the strengths and weaknesses of each product, and create various buying scenarios.