Best Customer Service Automation Software - Page 23

SupportBox

SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia.

Average Rating: 4.6/5.0

Total Reviews: 7

Supportifier

Supportifier is an AI customer service platform that turns what your team has already answered into the answer your next customer gets. Customers using Supportifier have reduced the staffing needed in customer service by more than 50%. It builds one knowledge base from your existing documents, your website and your resolved tickets — then uses that same base everywhere customers reach you: the help center (AI FAQ), AI contact forms that answer on screen before a ticket is created, chat, the shared inbox and the customer portal. No second knowledge base to maintain, no drift between channels. We set up the knowledge base for you; your team reviews and approves the content. In the inbox, every reply is drafted by AI with a stated confidence level and approved by your agents, so quality and tone stay with your team rather than with a model. Connect your existing mailbox and get started without a migration project. Customer data can inform an answer without being exposed publicly. Live statistics track SLA performance and show the AI's contribution per ticket, per agent and per category, so you can see where deflection is real and where a human is still needed. White label is available with your own domain, widget and API. Many customers use Supportifier to replace Zendesk for email handling, or to replace a standalone knowledge base and chatbot. Built for small and mid-sized teams in e-commerce, services and SaaS. Pricing from USD 790 per month, quoted individually. Developed by Successifier AB in Stockholm, Sweden.

Supsis AI

Supsis AI is an AI-powered omnichannel customer communication platform that helps businesses manage customer interactions, automate workflows, and deliver exceptional customer experiences from a single workspace. By bringing together live support, AI agents, automation, CRM capabilities, and multiple communication channels, Supsis AI enables teams to respond faster, improve productivity, and build stronger customer relationships. The platform unifies conversations from WhatsApp, Instagram, Facebook Messenger, Telegram, email, web live chat, and other digital channels into one intelligent inbox. With built-in AI agents, visual automation, live support tools, customer profiles, voice and video communication, and real-time analytics, businesses can streamline operations while providing personalized support at every stage of the customer journey. Supsis AI is designed for organizations of all sizes across industries including retail, e-commerce, healthcare, hospitality, education, finance, telecommunications, and professional services. Flexible integrations, APIs, and enterprise-grade security make it easy to connect with existing business systems while maintaining compliance with regulations such as GDPR and KVKK. Whether you're looking to improve customer support, automate repetitive tasks, increase sales, or scale customer engagement across multiple channels, Supsis AI provides a flexible, AI-driven platform that grows with your business.

Average Rating: 5.0/5.0

Total Reviews: 3

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Tend

Tend is a service desk for small teams that handle recurring client requests: creative and marketing agencies, bookkeeping and admin practices, and small IT providers. Client emails become tickets with an owner, a status and a full thread, so the whole team can see what is waiting and what is due. Each client gets a private, passwordless portal to raise requests and follow progress. Document requests are chased by email every three days until they arrive. Recurring requests, approvals, processes, guides and SLA targets keep repeat work on schedule, and assets and renewals are tracked per client. Time and costs are captured against each request and export to CSV for your accounting tool. Tend runs in the browser, keeps its data in Sydney, Australia, and supports two-step verification. Pricing is US$29 per agent per month, and requesters are free.

Tend Service Desk

Tend is a service desk for small teams that handle recurring client requests: creative and marketing agencies, bookkeeping and admin practices, and small IT providers. Client emails become tickets with an owner, a status and a full thread, so the whole team can see what is waiting and what is due. Each client gets a private, passwordless portal to raise requests and follow progress. Document requests are chased by email every three days until they arrive. Recurring requests, approvals, processes, guides and SLA targets keep repeat work on schedule, and assets and renewals are tracked per client. Time and costs are captured against each request and export to CSV for your accounting tool. Tend runs in the browser, keeps its data in Sydney, Australia, and supports two-step verification. Pricing is US$29 per agent per month, and requesters are free.

Ticket Archive for HubSpot

Ticket Archive for HubSpot exports HubSpot help desk tickets in bulk: one PDF per ticket with the full conversation, packed into ZIP files with a CSV index and SHA-256 checksums. Teams use it to keep a record before deleting old tickets, before a downgrade or cancellation, and for audits or legal requests. You connect a portal through HubSpot sign-in and can try it free on a small number of tickets; paid plans cover larger archives. Independent app by Atesen Software, not affiliated with HubSpot.

Tikivio

Tikivio is a help desk and ticketing application for small and medium support teams, IT service providers and agencies. Every request, whether it is sent by email to your existing support address, through the help widget on your website or logged from a phone call, becomes a numbered ticket with an owner. Shared inbox: connect your existing support mailbox (IMAP and SMTP). Replies leave from your own address, and customer replies thread back to the right ticket. End customers: group requesters by company, share tickets with their colleagues, and let them follow their requests on your customer portal. Through the website widget they can send and follow requests without creating an account. Planned interventions: turn a ticket into a dated task and organise your technicians' week in a drag-and-drop calendar. Service levels: first-response and resolution targets in business hours, manual or automatic escalation on three levels, alerts before deadlines. Full history: messages, attachments and internal notes, filed by end customer. French and English for agents and requesters. Pricing is a flat monthly price per organisation, not per agent. 14-day free trial with no credit card required, and a free plan with reduced limits.

Tilde Customer Support AI Assistant

Tilde Customer Support AI Assistant is an artificial intelligence assistant for customer service that provides accurate answers based on company documents, knowledge base and other information sources. It automates the processing of frequently asked questions, provides answers 24/7 and reduces the workload of customer service specialists. The solution can be customized to the needs of the organization and integrated with existing IT systems.

Torvalds

Torvalds is an AI-based customer support system that helps businesses consolidate support across multiple channels into one system. The solution enables teams to scale support across Slack, email, in-app chat, communities, and more in an all-in-one modern system that integrates with existing support stacks. The platform provides solutions for support and engineering departments to engage customers quickly, confidently, and reduce time on non-engineering tasks.

Average Rating: 5.0/5.0

Total Reviews: 2

TotalOps Enquiry Actioner

TotalOps Enquiry Actioner is AI software that automates handling customer inquiries across channels like WhatsApp, email, and chatbots. It manages workflows from the initial message to task completion, not just generating replies. Intent detection links inquiries such as pricing, availability, complaints, and follow-ups to customer records. The software performs tasks like sending quotes, booking appointments, issuing invoices, and sharing payment links. Integration with tools like Xero, QuickBooks, Salesforce, HubSpot, Stripe, and Calendly ensures data synchronization. An approval gate sets thresholds for automatic actions, queuing high-value decisions for review. It processes documents like photos, PDFs, and spreadsheets, extracting data to match rate cards and inventory systems, while maintaining audit trails.

TradeRing

A custom trained AI receptionist for you trade business with unlimited calls and minutes.

Typewise

Typewise is an AI customer experience platform. Businesses use it to run AI agents that resolve customer service requests end to end across email, chat, WhatsApp and social, in any language. It’s a resolution engine, not a chatbot: it looks up the order, applies your policy and closes the ticket, and hands anything needing judgment to a person with full context. You stay in control. Typewise only acts on its own for the cases you approve, every action is logged, and you can pause it for any topic in one click. Nova, the AI operator, sets it up and improves it in plain language, with no code and no developer. It works on top of the stack you already use, with 3,500+ integrations across help desks, inboxes, commerce, CRM and internal systems. First agent live in 15 minutes.

Average Rating: 4.4/5.0

Total Reviews: 28

UseResponse

UseResponse is a powerful Customer Support & Feedback Suite that combines the functionality of Omni-channel Support Ticketing Center, Feedback Community Forum, Live Chat , and Knowledge Base. UseResponse helps companies to improve customer support by introducing better customer self-service with the help of smart automation, chatbots, public communities, and embeddable knowledge base functionality. The system is highly customizable and can be used as SaaS & Self-Hosted solution with 100 % open code.

Average Rating: 4.5/5.0

Total Reviews: 22

Userorbit

Userorbit is a platform designed to help product-led growth teams improve user retention and reduce churn. It provides tools to keep customers engaged throughout their journey, including surveys, feedback collection, product roadmaps, changelogs, guided tours, and checklists. With Userorbit, teams can streamline user onboarding, gather insights, and enhance the overall customer experience.

Average Rating: 4.8/5.0

Total Reviews: 3