Typewise Reviews & Product Details

Recognized the operational need and create solutions that are not only easy to establish, but are also quickly accepted by employees Review collected by and hosted on G2.com.

For the moment- nothing- we learn to improve and set up specialist Review collected by and hosted on G2.com.

I personally really liked the translation/optimization. Review collected by and hosted on G2.com.

I used the automatic suggestion of individual words very little, as I am usually just as fast writing the words myself or pressing the TAB key. Review collected by and hosted on G2.com.

Features such as text prediction, spelling and checks grammar allowed agents to perform more efficiently and with better quality. The biggest value of Typewise was the ability to learn the most commonly used terms and phrases in our project. Therefore allowing it to provide relatable text predictions for our agents.

The ability to integrate itself about any browser tool makes it highly adaptable to any project using cloud based platforms. Review collected by and hosted on G2.com.

Typewise efficiency calculation is based on estimates, it would be really more valuable to investigate ways of calculating actually gained time. Review collected by and hosted on G2.com.

Snippets are great. Summarize feature saves a ton of time as well. Typewise team I've been working with has been great Review collected by and hosted on G2.com.

Wish it could learn more of our data. Also be able to use outside CRM. Review collected by and hosted on G2.com.

Simply - the results check out. My organization set an ambitious efficiency target to achieve with communication assistant and selected Typewise to deliver the tool - AI model trained on data we've shared works considerably better (higher accuracy) when compared to another supplier where similar data was used to train the AI model - it does what it's supposed to do; - they're solution oriented and ready to work on customizations, - support and communication with Typewise partners is of highest standard, - end users really enjoy working with Typewise - we would never achieve the efficiency goal if it wasn't for the users to genuinely like it and take advantage of its functionalities, Review collected by and hosted on G2.com.

Not much really - the challenging part, as part of my organization's due diligence concerning AI adoption, was to gather some in-depth information about data processing - would be great if such details were more accessible and shared proactively and up front. Having said that - in the end, we still managed to gather all the necessary information and implement the desired functionalities. Review collected by and hosted on G2.com.

I think some of the predictions and ability for snippets are helpful. Review collected by and hosted on G2.com.

Reporting is okay, but lacking. We are trying to push our call center team to utilize it more but the reporting makes it a little difficult to pinpoint issues. If we can get more ability to modify dates better, and then drill down further on individual users vs. just the team I think that would help a lot and make sure we are getting everything out of Typewise that we can. Review collected by and hosted on G2.com.

Integrating the platform to start simply and quickly was great, and team adoption has been good due to ease of use. Review collected by and hosted on G2.com.

Development of new features could be faster maybe? Review collected by and hosted on G2.com.

Consistency amongst the users with Snippets, time-saving efficiency gains, and customer support is amazing, and it was a smooth integration. Review collected by and hosted on G2.com.

Sometimes the Snippets don't always work or the predictions don't allow you to accept them. Review collected by and hosted on G2.com.

The upsides of using Typewise are that the system suggests and anticipates sentences/words that we often use in our interaction records and emails to business partners, this helps us to be faster and spend less time completing our written communications. The ability to create customizable Snippets is very important and facilitates our work in writing often repetitive emails. It helps a lot in writing in foreign languages, in correcting words with particular accents and diaeresis. It helps to correct typing errors. Review collected by and hosted on G2.com.

Sometimes it suggests a long sentence and if the agent only needs half of it, they have to insert it completely and then delete up to the desired point. Review collected by and hosted on G2.com.

It is a browser plug in so it does not require any IT integration Review collected by and hosted on G2.com.

Translation should be improved a little bit Review collected by and hosted on G2.com.