Best Customer Service Automation Software - Page 16

Glen

One org-wide memory store your agents read and write to. What one agent learns is learned by all. Glen turns clusters of these memories into skills any agent can use, so your intern writes copy like your head of growth on day one.

Gnatta

Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control.

Average Rating: 4.5/5.0

Total Reviews: 3

GoBots

GoBots – Artificial Intelligence for Marketplace Performance As a pioneer in applying Artificial Intelligence to e-commerce and marketplaces—such as Mercado Libre, Amazon, TikTok Shop, Shopee, and Magalu—GoBots transforms sales operations across Brazil and Latin America. We develop smart technologies that help brands and sellers scale revenue, automate processes, and protect profit margins. • GoBots Chat: automated chat for pre and post sales GoBots Chat operates 24/7 as an expert on the seller’s catalog across marketplaces. Our AI automatically reads and analyzes product titles, technical specs, descriptions, and variations. Powered by Natural Language Processing (NLP), it understands the context of your SKUs to answer pre- and post-sale questions in seconds, while identifying highly specific queries to route them directly to your team. Sellers can also customize settings to align with store policies (shipping, warranty, returns) and brand identity. 24/7 Customer Support: instant responses to pre- and post-sale inquiries, even outside business hours. Centralized Integration: connects Mercado Libre, Amazon, TikTok Shop, Shopee, and Magalu within a single interface. Higher Conversion Rates: fast answers during key decision-making moments reduce cart abandonment and boost sales. Reputation Protection: maintains flawless SLAs and response times, boosting your listing rank across marketplace algorithms. • GoBots ADS: Intelligent Management for Mercado ADS GoBots ADS is a certified Mercado Libre Platinum Partner solution that uses Artificial Intelligence to automate, optimize, and scale your ad campaigns. Automated Optimization & Execution: the AI monitors campaigns in real time and automatically applies recommendations for bids, budgets, and keywords. Margin & ROAS Protection: predictive algorithms direct ad spend toward high-converting listings, securing target profitability and eliminating wasted budget. Scalable Sales: drives higher sales volume while keeping Return on Ad Spend (ROAS) and profit margins fully under control.

GoDesk

Give your customers the answers they want; quicker than ever before with GoDesk. GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rule and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right. The ideal email support tool for startups and SMEs.

GramDesk

GramDesk turns a Telegram bot into a shared customer-support inbox for small teams. Customers message the support bot, and each conversation appears as a separate topic in a private Telegram group. Teammates read the conversation history and reply inside the topic; the customer receives the reply through the bot, without staff sharing personal accounts. The standard setup requires no coding. Connect your own Telegram bot and private support group. Pricing is $0.10 per active bot per day, with unlimited teammates and no per-agent charge. A $1.50 starting balance is available for testing before topping up.

Graphlogic text to speech API

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).

Average Rating: 5.0/5.0

Total Reviews: 1

Grasp

Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

Average Rating: 4.5/5.0

Total Reviews: 11

Growth Systems

Grypp

Grypp is an all-in-one visual engagement platform that enables contact center teams to resolve issues, close sales, and verify identities in real time. With Grypp, your agents don’t just talk to customers, they see, solve, and deliver results faster, smarter, and more humanly than ever before. Grypp combines every tool contact center agents needs to enhance customer interactions, boost efficiency, and deliver measurable ROI… in one seamless platform. The cloud-based solution combines live video, co-browsing, secure file sharing, real-time document collaboration, e-signatures, ID verification, compliance checks, and in-session payments… without downloads, plug-ins, or complex integrations. With Grypp, agents can host live video calls for real-time diagnosis and troubleshooting, co-browse any website, guide customers through online forms or applications, verify identity in real-time, walk through contracts with digital signatures, securely collect documents, complete payments during the conversation, and instantly share post-call summaries. This creates a seamless, face-to-face style experience - even remotely. Proven results with Grypp include: - Cutting AHT by up to 33% - Doubling FCR rates - Boosting CSAT by up to 95% - Reducing errors and engineer callouts Unlocking up to 20% higher conversion rates through smarter upselling and cross-selling By replacing multiple disconnected tools with a single visually immersive platform, Grypp streamlines workflows, lowers operational costs, and improves agent productivity. Deployed in days - most organizations see 100% agent adoption within a week. Trusted by global enterprises, leading BPOs, and customer-first brands, Grypp delivers personalised, human service at scale, reducing friction, increasing efficiency, and transforming how customer support and sales teams work.

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

Handsom.ai

HaveFunnels

HaveFunnels is an omnichannel customer-engagement platform that unifies every conversation your business has—across WhatsApp, Instagram, Facebook Messenger, web chat, email and SMS—into a single AI-powered workspace. Built for high-growth B2B & B2C companies, it replaces a patchwork of point tools with one inbox, one automation engine and one analytics layer, so teams never miss a lead and customers always get fast, contextual responses.

Hay

Hay.chat is an AI customer support agent for Shopify and WooCommerce stores, run by Hay Labs LDA in Lisbon. It answers customers from your own documents and follows playbooks you write in plain language. When a customer asks for a refund or a cancellation, it takes the action in your store through connected tools instead of pointing them at an article, and it hands the conversation to a person when your playbook says to. It connects to Shopify, WooCommerce, Wix, Magento, Stripe, Zendesk, HubSpot and Klaviyo, and talks to customers on a website chat widget, WhatsApp and Instagram. You can require a team member to approve, edit or block AI replies before they are sent. That is off by default. Plans are a flat monthly price with resolutions included, from €50 a month, with no per-seat fees. There is a 30-day free trial with no card. The code is source-available under the Hay Community License v1.0 and you can self-host it.

hello24

Hello24.ai is a conversational commerce platform to support your sales, marketing, and customer service. We help companies build strong customer relationships through Whatsapp and other popular messaging apps. Our platform enables companies to 1. Sell their products through Whatsapp 24/7 through commerce-bots 2. Deploy marketing campaigns to reach customers on Whatsapp 3. Support customers on chat through our advanced chat automation engine Our platform offers a comprehensive set of features such as order management, e-commerce site integrations (Shopify et al), payments (checkout on chat/2-click payment), marketing suite, advanced automation engine, multilingual support, and user analytics.

Average Rating: 5.0/5.0

Total Reviews: 1

helpdog

Helpdog is an AI customer support system that brings form builder, FAQ site, AI chatbot, email inquiry management and live chat together in one platform. Before an inquiry arises, the FAQ site, AI search and AI chatbot help customers solve issues on their own. The AI search predicts intent from what users type and handles synonyms and spelling variations. The AI chatbot needs no scenario design; it answers from your FAQ articles alone. Only questions that still need a human reach your team via form, email or chat. These are managed as tickets in one place, with assignment, status tracking and team collaboration so nothing is delayed or missed. After each interaction, analytics reports and AI site diagnosis show what to improve, and AI writing drafts new FAQ articles for you. Helpdog works for customer support, member support, internal help desks and multi-location support. Every plan includes unlimited users, and the free plan costs nothing forever, with no credit card required.