--- title: Hay Reviews meta\_title: 'Hay Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Hay works for a business like yours. date\_modified: '2026-07-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Hay Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Hay but has limited features. Are you part of the Hay team? [Upgrade your plan](https://my.g2.com/hay-chat-hay/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Hay.chat is a source-available AI customer service platform built on the Model Context Protocol. It handles the repetitive stuff (order status, refund requests, address changes) on its own, and routes complex or VIP queries straight to your support team. You write playbooks in plain language to control what gets resolved automatically and what gets escalated. The architecture splits LLM reasoning from action execution. When the AI decides a refund should be processed or a record updated, a separate validation layer checks the decision before anything gets touched. Destructive operations go through two-stage confidence scoring. Connects to the tools e-commerce and SaaS teams already run: Shopify, WooCommerce, Zendesk, HubSpot, Stripe, and others. No visual flow builders. Full source code available for audit under the Hay Community Licence v1.0 (source-available, not OSI-approved open source). EU-hosted in Ireland and Amsterdam. Self-hosted deployment is also available. AI resolutions bundled into flat monthly tiers, not billed per resolution. Covers WhatsApp, Instagram, web chat, and email. Multilingual. From €50/month. 30-day free trial, no credit card required. * * * Seller [Hay.chat](https://www.g2.com/sellers/hay-chat) Discussions [Hay Community](https://www.g2.com/products/hay-chat-hay/discuss) Overview by Damien Mulhall (Championing Ethical, Transparent AI in Customer Service | Operations & Product Lead at Hay) Show More ## Top-Rated Alternatives [ ![monday AI Work Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "monday AI Work Platform") monday AI Work Platform 4.7/5(17,178) ](https://www.g2.com/products/monday-com/reviews) [ ![Zoho Desk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoho Desk") Zoho Desk 4.4/5(7,886) ](https://www.g2.com/products/zoho-desk/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,056) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ View All Alternatives ](https://www.g2.com/products/hay-chat-hay/competitors/alternatives) ## Hay hasn't been reviewed yet Used Hay? Your experience helps thousands of software buyers make confident decisions. G2 reviews are authentic and verified. [ Here's how. ](#modal-806e66cf54dd7ded742a) We strive to keep our reviews authentic. G2 reviews are an important part of the buying process, and we understand the value they provide to both our customers and buyers. To ensure the value is retained, it's important to make certain that reviews are authentic and trustworthy, which is why G2 requires verified methods to write a review and validates the reviewer's identity before approving. G2 validates the reviewers identity with our moderation process that prevents inauthentic reviews, and we strive to collect reviews in a responsible and ethical manner. [Read more](https://legal.g2.com/community-guidelines) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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