Top Free Conversational Support Software - Page 7

eGain AI Knowledge Hub

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics.

EnableX Dialogs Cloud

EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.

Average Rating: 4.8/5.0

Total Reviews: 2

EvoAI

EvoAI is the AI customer experience platform for DTC and eCommerce, built on a first-party identity graph instead of stateless session IDs. Three apps, one brain: AI Sales Assistant for Conversational Commerce Platforms, conversational support with customer service automation and 24/7 customer self-service, and AI Search. One shopper profile across chat, email, SMS, WhatsApp, and Facebook Messenger. Also one of the few Digital Customer Service Platforms built for DTC: modern help desk, brand-native live chat, conversational marketing, and social customer service. One inbox, one memory. Sit on top of Gorgias, Kustomer, Zendesk, Richpanel, Freshdesk, or Help Scout, or run EvoAI native. Free trial for any-size brand. 30%+ CX cost reduction on signup. Live in days. Built on Blotout. Trusted by 1,300+ DTC brands including Plug.tech, Beard Struggle, Oakcha, and Caden Lane.

Furie.AI

Furie™: The AI Assistant That Transforms Customer Engagement Furie™ is an intelligent, omnichannel engagement platform designed to help businesses turn every website visitor into a meaningful connection. Acting as a 24/7 digital front desk, it welcomes, guides, and supports customers in real time—whether they’re browsing on your site, messaging on Facebook, chatting through WhatsApp, or reaching out by SMS. At its core, Furie™ blends automation and human touch. The AI concierge handles common questions, surfaces instant answers, and proactively nudges visitors toward bookings, purchases, or sign-ups. When conversations need a human touch, Furie™ seamlessly hands off to live agents—providing them with complete visitor context, intent insights, and even AI-suggested replies to keep conversations smooth, fast, and on-brand. Businesses also gain real-time visibility into their web traffic. With features like heat scores, browsing timelines, and live prospecting dashboards, teams can spot high-intent visitors and intervene at the perfect moment. Meanwhile, leadership can track deflection rates, conversion lifts, and conversation trends through detailed analytics that turn raw activity into actionable strategy. From startups to enterprises, Furie™ offers flexible plans that scale with your growth. Integration is effortless—just a single line of code brings it to life across your digital channels. With Furie™, businesses move beyond passive websites and disconnected channels. They step into a future where every visitor feels acknowledged, every agent works smarter, and every interaction has the power to convert.

Guava

Guava is the voice AI platform for regulated industries — built for calls that have to be right, where compliance and call resolution aren't optional. Guava powers production voice agents for healthcare, BPO, insurance, banking, government, and AI companies, going from kickoff to first live call in 14 days. Unlike stitched-together voice AI assembled from prompts, Guava is a single integrated runtime — code, not prompts — trained on 10B+ live agent minutes and 13 years of production speech science. It delivers sub-200ms response latency and 99.9% uptime at production scale, with 100+ deployments. Guava is SOC 2 Type II certified, HITRUST i1 certified, and PCI DSS Level 1 compliant, with a BAA available for healthcare deployments. Most voice AI tries to be your brain; Guava gives voice to yours.

Hachly AI

Hachly AI is an AI conversational platform for B2B businesses. Its only job is to convert your website visitors into warm leads for your sales team (without wasting their time)

HaloCSM

HaloCSM is a type of customer service software that helps support teams manage, track and resolve customer enquiries across multiple communication channels from a single system. It is developed by Halo Service Solutions, a software company headquartered in the United Kingdom, and is used by organisations that support external customers rather than internal employees. Customer service software, also referred to as help desk software or customer support ticketing software, centralises incoming customer contact into a shared queue so that agents can respond consistently and managers can measure service performance. HaloCSM is commonly adopted by B2B software companies, financial services firms, retailers, universities, healthcare providers and public sector organisations. Most implementations replace a shared email inbox, a legacy help desk tool, or several separate point solutions used across different channels. Core capabilities of HaloCSM include: Omnichannel ticketing. Email, live chat, telephone, WhatsApp, social media and web forms feed into a single queue, with a unified customer history available to every agent regardless of the channel used. Customer self service. A brandable customer portal provides a knowledge base, ticket logging and ticket tracking, with AI powered search that allows customers to resolve common questions without contacting an agent. AI agents and automation. AI agents resolve routine enquiries end to end, and assistive features cover response drafting, conversation summarisation, sentiment analysis and automated ticket categorisation. Workflow and SLA management. A configurable workflow engine handles routing, escalation, approvals, custom fields and service level agreement tracking, and is configured by the customer's own team rather than through vendor professional services. Reporting and analytics. Dashboards and reports cover CSAT, first contact resolution, response and resolution times, agent performance, channel volume and open ticket backlog. HaloCSM is available as a cloud hosted service or installed on the customer's own infrastructure. Cloud hosting is offered with data residency options including the United Kingdom, United States, European Union and Australia. Licensing is per agent, with functionality included in the licence rather than divided across pricing tiers, and AI resolution is included rather than charged as a separate per resolution fee. Points of difference prospective buyers commonly evaluate: Internal IT support and external customer service can run on one platform, as HaloCSM shares an underlying platform with HaloITSM, HaloPSA and HaloCRM. Self hosted deployment is supported alongside cloud AI usage is not metered per resolution Configuration does not require paid professional services HaloCSM integrates with Microsoft 365, Microsoft Entra ID, Microsoft Teams, Salesforce, Slack, common telephony platforms and single sign on providers, and provides a REST API for custom integration.

HiO

HiO is the AI business partner built for small business teams. It knows your business, helps you make more money, and manages your customer relationships along the way. HiO helps you: ✅ Spot business opportunities you don't have time to find ✅ Get real-time insights and tailored advice to make smarter moves ✅ Manage all your customer conversations, without a support team ✅ Run your business like a much bigger one Built for local businesses who are managing it all themselves. It's about time you got some help.

Inbound Pilot

InboundPilot — AI Agent for Lead Qualification & Customer Support Across Social Media Turn missed DMs into closed deals. InboundPilot puts an AI agent on every incoming message — qualifying leads, answering customer questions 24/7, and alerting your team the moment a prospect is ready. Connects Instagram, Facebook Messenger, WhatsApp, Telegram, and Gmail into one inbox. Upload your knowledge base — website, documents, FAQs — and the AI responds instantly using your real business information, in any language. Built for local service businesses: salons, auto repair shops, gyms, dental clinics, cleaning services. No flows to build. No leads left waiting. 14-day free trial. No credit card required.

Missive

Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? Losing the thread when the person who owns it is out? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email. Every conversation gets an owner, so nobody replies twice and nothing sits unread for a week. Teammates discuss a thread in private comments right beside it instead of forwarding it around, and when someone's away, whoever picks it up gets the full history. Missive's AI assistant works inside the inbox. It reads a thread and drafts a reply in your voice, searches your email, contacts and calendar, and reads attachments. Through MCP it pulls context from tools like ClickUp, Todoist and Stripe—and the reverse, letting Claude, ChatGPT or Cursor act on your conversations, contacts and drafts from outside Missive. Bring your own Claude, OpenAI or Gemini key, or use Missive AI credits. You approve before anything sends. Used by over 6000 businesses, including accounting firms, manufacturers, property management companies, travel agencies, legal practices, and logistics teams. -- Key features • Team Inboxes: Shared addresses the whole team works from, with assignment so every conversation has a clear owner and coverage when someone's out. • Internal comments and @mentions: Discuss a thread in a private sidebar next to the actual email. The customer never sees it. • AI assistant: Drafts replies in your voice, searches your inbox, contacts and calendar, and reads attachments. Labels, events and sends happen only after you approve. • MCP in both directions: Missive AI connects out to tools like ClickUp, Todoist and Stripe, and Missive's MCP server lets Claude, ChatGPT or Cursor work on your inbox from outside. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client. • Integrations: Pipedrive, HubSpot, Shopify, Airtable, ClickUp, Asana, Dialpad, Twilio, Aircall, Zapier, and a REST API for building your own.

Average Rating: 4.7/5.0

Total Reviews: 850

Molin AI

Molin is a ChatGPT-powered AI Agent that helps customers buy faster while reducing your customer support workload. Molin AI takes customer support for online stores and general websites to a whole new level. It's an advanced chatbot made for e-commerce shops that understands what your customers want, suggests the right products, and handles routine tasks automatically. This means more sales and less time spent on support. Works perfectly with popular platforms like Shopify, WooCommerce, Wix, Shoper, UNAS, Shoprenter, and others. Molin AI keeps your product list updated in real time and responds immediately in 92 different languages. Why Pick Molin AI? - Sell More: Increase your sales by recommending relevant products during chats. - Instant Answers: Give customers immediate and accurate replies, across many languages. - AI Actions: Track and update orders, initiate refunds, and do other tasks automatically. - Integrations: Chat with customers directly on your website and through Facebook Messenger. - Accurate Responses: Automatically answer up to 80% of customer questions. What Does Molin AI’s Knowledge Base Include? Molin uses various data sources to give the most accurate answers: - Product Catalog: Shows details such as product names, prices, descriptions, stock status, and images. - Website Data: Pulls information directly from your website to respond to customer questions. - Merchant Documents: Lets businesses upload PDFs with important guides and policy documents. - FAQs: Shops can add custom question and answer pairs to help your visitors quickly. - Customer Data & Order History: With Molin connected to your ecommerce system, it can easily access past orders, customer preferences, and important information to give hyper-personalized support. - Real-Time Order Tracking: Using API integration to instantly fetch order updates without extra coding, so your customers can quickly check their order status anytime. How Molin AI Makes Your Life Easier? - Understands & Answers Quickly: Uses ChatGPT to deliver clear, natural replies. - Suggests Products: Helps customers quickly discover and buy exactly what they're looking for. - Order Tracking: Provides instant order status updates, reducing your support workload. Already trusted by more than 1,000 stores and supported by investors, Molin AI is the ideal AI tool for e-commerce companies who want to automate their support and increase sales.

Average Rating: 4.6/5.0

Total Reviews: 16

Spoki

Spoki is a conversational platform that leverages WhatsApp as a communication channel to offer businesses solutions to integrate with e-commerce, marketing tools, CRM, ERP, and customized software. Spoki takes sales strategies to a higher level by harnessing the power of instant and conversational messaging, accompanying the user throughout the entire customer journey: marketing, sales, customer support. As pioneers of conversational marketing, our goal is to revolutionize the way businesses communicate with their customers, leveraging innovative channels like WhatsApp, ensuring better KPIs and performance for companies.Thanks to Spoki, businesses can create valuable relationships and more direct and personal connections with their end customers.

Average Rating: 4.8/5.0

Total Reviews: 4

TurChat

TurChat is an AI-powered customer communication platform for businesses. It combines a website live chat widget, an AI chatbot trained on your own knowledge base and FAQs, and a unified inbox for WhatsApp, Facebook Messenger, and Instagram. TurChat also provides real-time two-way live translation between agents and visitors, voice and video calls, appointment booking, lead-capture forms, and a built-in CRM. Companies use TurChat to automate customer support, reply instantly across every channel, and serve customers in any language from a single dashboard.