Top Free Conversational Marketing Software - Page 9

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 307

Category Stats (Aug 2026)

  • Average Rating: 4.55/5 (↑0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 360Dialog (+2.74%) - Among all products in this category, 360Dialog recorded the largest rating increase compared to last month

Last updated: August 05, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 80,900+ Authentic Reviews
  • 307+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Podium, Storylane, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=storylane&focus%5B%5D=exceed-ai&focus%5B%5D=tidio)

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LiveChat

LiveChat is a comprehensive customer communication platform that enables businesses to connect with their website visitors and customers in real-time, driving sales, delivering support, and enhancing customer satisfaction. Designed for ecommerce teams, the platform boosts AOV, upsell, and overall ROI by engaging shoppers at the right moment and converting more traffic into revenue. AI and advanced analytics surface sales opportunities, automate routine conversations, and give clear visibility into performance. All essential tools - including AI automation, analytics, a customizable chat widget, and agent apps - come together in one easy-to-deploy, no-code platform that delivers value quickly. ✅ Benefits • Higher conversions by capturing visitor attention at key moments through proactive, real-time engagement. • Lower operational overhead and greater agent productivity thanks to managing all communication channels in one unified workspace. • Better business decisions and clearer performance insights driven by transparent reporting on conversions, lead quality, and sales opportunities. • Faster responses and more time for high-value conversations enabled by AI that automates routine work and supports agents with smart assistance. • Stronger customer engagement and higher average order value through chat experiences tailored to your brand and optimized for upsell. 💬 Key features • Chat tools and widget: Real-time, two-way conversations with visitors, supported by file sharing, chat archives, automated greetings (like sneak-peek and inactivity prompts), seamless chat transfer, and post-chat ratings. • Multi-channel messaging: Manage all conversations from a single workspace - one license covers unlimited websites and apps, plus Facebook Messenger, WhatsApp Business, and email. • AI and automation: Leverage built-in AI features, including Copilot, reply suggestions, chat summaries, and insights extracted from high-volume conversations to boost efficiency and speed. • Analytics and reporting: Access intuitive dashboards that track agent performance, conversions, customer behavior, and more, with robust filtering and easy data export. • Customization and integrations: Tailor the widget’s appearance, language, and brand voice, and extend capabilities with 200+ integrations across CRMs, ecommerce platforms, help desks, and automation tools. • Easy implementation: Add LiveChat to your site with a simple code snippet-no heavy development or complex setup required. • Security and support: Benefit from enterprise-grade security, reliable infrastructure, and 24/7/365 customer support to keep your communication running flawlessly. 🌎 Trusted by teams worldwide to drive growth Thousands of companies worldwide utilize LiveChat to deliver fast and personalized customer interactions. Over 40% of customers prefer brands that offer live chat, and businesses that consistently use it see higher conversion rates and stronger engagement. LiveChat helps teams work more efficiently, improve satisfaction, and drive measurable growth. Adding specific customer results - like increases in conversions or agent productivity - can further highlight its impact. About Us LiveChat was created by Text S.A., a global software company headquartered in Wrocław, Poland. For over two decades, we’ve been dedicated to building tools that help businesses communicate better with their customers. LiveChat serves companies in more than 150 countries - from growing ecommerce stores to established B2B SaaS organizations - empowering them to deliver fast, personal, and effective customer service.

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Loop

Loop is an AI-powered customer engagement platform that helps service businesses turn website visitors and inbound messages into booked appointments and qualified leads. Businesses deploy AI agents trained on their own website content and documents, so every answer comes from information the business has actually provided rather than generic AI guesses. Unlike traditional chatbots that match keywords to canned answers, Loop agents understand natural language, hold context across a full conversation, and adapt to each visitor's situation. Every response moves toward an outcome: booking an appointment, capturing a contact, answering a pricing question, or handing off to a human. Loop is built to close, not just to chat. Loop works across every channel a business uses. A single agent answers website chat, Facebook Messenger, Instagram direct messages, and SMS, sharing the same knowledge base, lead scoring, and analytics dashboard across all of them. Businesses manage everything from one place instead of juggling separate tools for each channel. Core capabilities include AI agents trained on your content, automatic Hot, Warm, and Cold lead scoring with urgency detection, live Google Calendar booking directly inside the chat, live chat handoff with automatic AI resume, native HubSpot and GoHighLevel integrations, Zapier and webhook support, and automatic detection of twelve languages. Loop also adapts its behavior by industry, qualifying visitors with the right questions and applying built-in compliance disclaimers for regulated fields such as legal, medical, financial, and insurance. Loop serves a wide range of service businesses, including home services, health and wellness, dental and medical practices, professional services, beauty and personal care, auto services, real estate, hospitality, childcare and education, pet services, SaaS, and e-commerce. Any business that answers questions, captures leads, or books appointments can use Loop. Setup takes minutes and requires no engineering. Businesses install Loop with a single line of code or a one-click WordPress plugin, and a live preview lets them test an agent trained on their own website before signing up. Loop offers tiered plans from a free tier through enterprise, with 20 percent savings on annual billing.

Who Is the Company Behind Loop?

  • Seller: Loop
  • HQ Location: St. Louis, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

LoyJoy

What is LoyJoy: LoyJoy is the European agentic AI platform for customer interaction. What problem we solve: Enterprises struggle with overloaded service teams, slow sales processes, and disconnected marketing journeys. LoyJoy solves this by automating these processes end-to-end, delivering instant responses and superior customer experiences. What makes us different: Our core differentiator is that our AI agents don't just answer questions—they autonomously execute processes to resolve customer tasks from start to finish. As a German-engineered platform hosted in the EU, we guarantee full GDPR compliance. Best of all, our no-code builder allows business teams to launch intelligent agents in hours, with seamless integration into existing websites, apps, and CRM systems. This is why leading brands like RTL+, R+V, TRUMPF, Vaillant, and SCHOTT trust LoyJoy to achieve automation rates of up to 98%.

Who Is the Company Behind LoyJoy?

Meet Alto AI

Meet Alto AI is a 1-to-1 social selling agent for your business on social media. Connect with followers, engage automatically, grow your email list, and boost sales on autopilot. Create autoDM flows, conversational agents that sell for you, and personalized automations.

Who Is the Company Behind Meet Alto AI?

MonoChat

MonoChat is an all-in-one AI-powered communication and automation platform that enables businesses to manage all customer interactions from a single, centralized dashboard — across WhatsApp, Instagram, Facebook Messenger, Telegram, Google Business Messages, and WebChat. Built for modern businesses seeking scalability, MonoChat goes far beyond traditional live chat systems. It combines multi-channel messaging, AI agent orchestration, and workflow automation to help teams streamline customer communication, sales, and support operations in one unified experience. Whether you're a real estate agency scheduling appointments via WhatsApp, a dental clinic handling 24/7 inquiries through Instagram DMs, or a travel agency selling tours via Telegram — MonoChat gives you the tools to automate, personalize, and scale your conversations. Key Capabilities: 🔁 Omnichannel Inbox: Manage conversations from all channels in one shared inbox. 🤖 AI Assistant Orchestration: Build and deploy AI agents tailored to each business scenario — from answering FAQs to generating leads or completing bookings. 🧩 Custom Integration Layer: Connect MonoChat with your existing systems (CRMs, ERPs, booking tools) using APIs or MonoChat’s JS-based custom functions. 🛠️ No-Code Flow Builder: Design intelligent customer journeys using complex event processing — rule-based, AI-driven, or hybrid. 💬 Hybrid Agent Support: Seamlessly switch between AI agents and human agents, ensuring personalized service at scale. 📈 Custom Dashboards & Reporting: Track metrics, build dashboards, and monitor conversation performance across channels. Why Businesses Choose MonoChat: - Speed-to-launch: Set up an AI-powered chatbot and start engaging customers in under 15 minutes. - Built-in AI App Store (MonoStore): Choose from industry-specific AI bots tailored for real estate, automotive, clinics, NGOs, and more. - No developer dependency: Empower business teams to build and deploy without writing code. - Flexible monetization: Subscription plans, support tiers, and usage-based billing supported out of the box. MonoChat is already trusted by companies in real estate, healthcare, tourism, automotive, and nonprofit sectors to automate conversations, generate leads, and boost conversions — all without the need for a website. If you’re looking to turn every message into an opportunity — fast, smart, and at scale — MonoChat is the platform built for you.

Average Rating: 4.3/5.0

Total Reviews: 3

Who Is the Company Behind MonoChat?

  • Seller: Bordo.io
  • Year Founded: 2011
  • HQ Location: Samsun, TR
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About MonoChat?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of use of MonoChat, facilitating quick onboarding and efficient chat management for new agents.
  • Users value the responsive customer support of MonoChat, appreciating their flexibility and commitment to meeting needs.
  • Users value the helpful support team of MonoChat, ensuring responsive and adaptable solutions for their needs.
  • Users value the real-time customer support of MonoChat, enhancing user experience and simplifying chat management.
  • Users appreciate the robust, insightful analytics of MonoChat, enhancing their customer support and chat management experience.
Cons
  • Users experience slow performance during high traffic, leading to delays that can hinder their overall experience.
  • Users find that MonoChat has limited capabilities, struggling with complex queries and advanced interactions.
  • Users experience occasional delays in loading speed, which can affect the overall experience with MonoChat.
  • Users find that MonoChat has limited AI capabilities, struggling with complex queries beyond simple customer questions.
  • Users find the limited customization options of MonoChat restrictive, impacting their overall experience negatively.

What Are Recent G2 Reviews of MonoChat?

Nobi

Nobi is an AI site and search assistant for websites, particularly websites that sell products or services online. We help site visitors find the right products and answer questions faster, while allowing you to control the full user experience and functionality of the assistant. Instead of using outdated keyword searches or endless clicking, Nobi understands intent and delivers clear answers, recommended pages/resources, and guided paths tailored to each question. The assistant can compare options, clarify policies, troubleshoot issues, and surface the most relevant content so users don’t bounce or open unnecessary tickets. You stay in control of tone and priorities, and Nobi can even trigger custom approved actions like booking time, submitting forms, or running simple workflows. Built-in analytics reveal what people are trying to do, where they get stuck, and what to improve, helping teams increase conversions, reduce support load, and create a smoother site experience.

Who Is the Company Behind Nobi?

  • Seller: Nobi
  • Year Founded: 2023
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Novalya

Novalya is a powerful platform that automates lead generation and client management for businesses on Facebook and Instagram. Leveraging advanced artificial intelligence, Novalya allows users to target prospects based on various criteria such as location, interests, and hashtags. The platform also enables automated messaging, AI-powered commenting, and contact management, helping entrepreneurs to save time, reduce manual tasks, and increase engagement with minimal effort. With a 14-day free trial, Novalya delivers instant results, making it ideal for salespeople, freelancers, and business owners looking to grow their client base without spending on ads.

Who Is the Company Behind Novalya?

ORBITXPRO

The premier global lead conversion ecosystem engineered to turn anonymous website traffic into loyal customers. By fusing advanced conversion technology with elite human led infrastructure, we provide the ultimate operational framework to capture, qualify, and close high intent prospects worldwide. Maximize your digital marketing return on investment across every single channel. - Instant CHAT-X Engagement: Turn cold traffic into active conversations immediately. We connect with every incoming lead within seconds across live chat, email, text, and calls to ensure you never miss an opportunity. - Frictionless Workflow Automation: Eliminate human error and manual delays. The platform automatically triggers follow ups, books qualified appointments, and syncs routing rules so your sales pipeline runs flawlessly around the clock. - Centralized Performance Hub: Stop logging into ten different tools. Bring all lead activity, multi channel communications, and real time ROI analytics into a premium unified dashboard designed for rapid growth.

Who Is the Company Behind ORBITXPRO?

ParseStream

ParseStream is a real-time conversation monitoring and lead generation tool that tracks keywords across Reddit, Quora, and Hacker News, helping brands find high-intent prospects and engage with AI-generated replies at the perfect moment.

Who Is the Company Behind ParseStream?

Sendiee

Sendiee is an AI-powered conversational marketing platform that helps businesses automate, manage, and convert customer conversations across WhatsApp, Instagram, and Messenger — from a single dashboard. As an official Meta Tech Partner and Shopify Partner, Sendiee combines AI chatbots, bulk campaigns, lead segmentation, drip sequences, and deep e-commerce integrations to help businesses turn every conversation into measurable growth. Key features: ✅ AI chatbots for WhatsApp, Instagram, and Messenger ✅ Bulk campaign broadcasts with smart audience segmentation ✅ AI-powered lead categorization and follow-ups ✅ Shopify integration with abandoned checkout recovery ✅ COD confirmation flow to reduce return-to-origin rates ✅ AI WhatsApp calling (powered by Millis) ✅ Shared team inbox with role-based access ✅ Meta Pixel CAPI integration for ad optimization ✅ Webhooks, API, and MCP for full automation ✅ Drip campaigns and Instagram comment-to-DM automation Sendiee is built for: - D2C brands and ecommerce businesses - Marketing agencies managing multiple clients - Instagram creators automating engagement - SME sales teams handling WhatsApp lead flow Trusted by 60+ businesses, processing over 1 million customer conversations.

Who Is the Company Behind Sendiee?

  • Seller: Sendiee
  • Year Founded: 2025
  • HQ Location: Chennai, IN
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

ShopPop

ShopPop makes Messenger a powerful marketing channel for your business by starting and automating conversations at scale. When you connect ShopPop to your business, you will grow your audience, handle all conversations in one inbox and re-engage them to get more sales and generate better leads.

Average Rating: 4.7/5.0

Total Reviews: 13

How Do G2 Users Rate ShopPop?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind ShopPop?

  • Seller: ShopPop
  • Year Founded: 2016
  • HQ Location: Amsterdam, Noord-Holland
  • Twitter: @ShopPop
    102 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Small, 36% Medium

What Are Recent G2 Reviews of ShopPop?

What Are G2 Users Discussing About ShopPop?

Spoki

Spoki is a conversational platform that leverages WhatsApp as a communication channel to offer businesses solutions to integrate with e-commerce, marketing tools, CRM, ERP, and customized software. Spoki takes sales strategies to a higher level by harnessing the power of instant and conversational messaging, accompanying the user throughout the entire customer journey: marketing, sales, customer support. As pioneers of conversational marketing, our goal is to revolutionize the way businesses communicate with their customers, leveraging innovative channels like WhatsApp, ensuring better KPIs and performance for companies.Thanks to Spoki, businesses can create valuable relationships and more direct and personal connections with their end customers.

Average Rating: 4.8/5.0

Total Reviews: 4

How Do G2 Users Rate Spoki?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.1/10)

Who Is the Company Behind Spoki?

  • Seller: Spoki
  • HQ Location: San Vito dei Normanni, IT
  • LinkedIn® Page: www.linkedin.com
    53 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Spoki?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Spoki, enhancing their WhatsApp marketing through seamless ActiveCampaign integration.
  • Users appreciate the automation ease provided by Spoki, notably with seamless ActiveCampaign integration for WhatsApp marketing.
  • Users find easy integrations with ActiveCampaign enhance their WhatsApp marketing automation significantly.
  • Users find the ActiveCampaign integration of Spoki very useful for automating WhatsApp marketing effectively.
  • Users value the many integrations Spoki offers, enhancing marketing automation and user management seamlessly.
Cons
  • Users find Spoki's interface challenging, citing intuitiveness issues that hinder efficient customer support interactions.
  • Users find Spoki not very user-friendly, making it challenging to utilize for customer support effectively.
  • Users find customer support difficult to navigate, leading to frustration and unresolved issues with Spoki.
  • Users find customer support difficult to use, leading to frustration and unresolved issues with Spoki.

What Are Recent G2 Reviews of Spoki?

Stampede Social

Stampede Social turns Instagram comments into automated DMs, instantly, from the creator's own account. Every click is tracked back to the exact post and creator that drove it. Built for agencies managing multiple creators and DTC brands. One Agency dashboard. Per-creator attribution. Shopify, Etsy, Fourthwall, and YouTube integration. 82%+ CTR vs ~1% link-in-bio. Meta-approved. Setup in 60 seconds.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Stampede Social?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Stampede Social?

SurFox AI

SurFox AI is an AI-powered SMS lead qualification platform that responds to inbound leads within seconds, qualifies conversations autonomously, and hands your team a warm prospect ready to close. It runs 24/7 without human involvement, capturing leads at 9pm on a Tuesday and Sunday morning with the same speed as business hours. Sales teams in real estate, staffing, home services, and B2B services use SurFox AI to eliminate slow lead response, reactivate dormant CRM databases, and qualify inbound inquiries automatically while their team focuses on closing. Product Category SurFox AI is a conversational AI sales automation tool that combines SMS engagement, lead qualification, and CRM functionality into a unified platform. Core Use Cases The platform serves three primary use cases: (1) resurrecting dead or cold leads from existing databases through automated re-engagement campaigns, (2) qualifying inbound leads 24/7 through intelligent SMS conversations that identify hot prospects, and (3) scheduling appointments directly with sales teams when AI detects genuine buying signals. Sales teams in staffing, real estate, B2B services, and high-velocity sales environments use SurFox AI to handle initial prospect conversations that would otherwise consume hours of manual outreach time. Key Features and Benefits SurFox AI's main features include AI-powered conversation management that adapts responses based on lead behavior, real-time lead scoring (0-100 scale) with visual heat indicators, bulk CSV lead import for scaling campaigns quickly, customizable AI personalities matching brand voice, and intelligent escalation that alerts sales reps when leads transition to "hot" status. The platform processes up to 120 leads per hour per campaign and supports multiple concurrent campaigns across different phone numbers. The primary value proposition is conversion rate improvement on previously abandoned leads. Users report that SurFox AI identifies qualified prospects within lead databases that sales teams had written off as unresponsive, effectively generating new pipeline from existing contacts without additional marketing spend. How It Works Sales teams upload lead lists, configure campaign goals and AI instructions, assign local phone numbers, and launch campaigns. The AI initiates personalized SMS conversations, responds to replies in real-time, asks qualifying questions based on campaign objectives, and escalates hot leads to sales representatives through instant notifications. All conversations are logged with full transcripts and AI analysis accessible through the platform's dashboard.

Who Is the Company Behind SurFox AI?

TITANPush

INCREASE YOUR SITE ENGAGEMENT AND CONVERSION UP TO 20%! TITANPush is a platform with tools that help brands sell more through their websites and communicate better with their customers. In the app you will find: * HISTORY: Make available on your site the history of products previously visited by each client. Choose to display it from a floating bubble or integrate it into your site, customize the appearance of each element and configure the pages on which each one will be displayed. We also have a variant in the form of a retargeting pop-up! * MOST VIEWED: Show your customers the list of most-visited products on your website and generate an impulse in the purchase. Choose to show it in the form of a bubble or integrate it into your website, customize the appearance of the card, and set up the pages of your site where it will be available. * WEB PUSH NOTIFICATIONS: Send short messages that can reach phones and desktops at any time. You can send manual and automatic campaigns, segment your audience and choose between different types of delivery: Normal, Smart, and Scheduled. * POP-UPS: This shows an extremely striking pop-up window when it detects that the customer tries to leave the site. The window won't show up until then! The pop-up can include adjustable texts, fonts, colors, and images. * BANNERS: Communicate relevant messages on your site with custom text, fonts, and colors. You can also include a button with a configurable destination URL. You can choose as well days, times, and pages to give personalized visibility to each banner. * LINK PAGE: Communicate all your links with a master link. Create unlimited links by setting custom colors, text, typography, image, icons, and background. Visualize the number of clicks per button of your clients and hide buttons temporarily to recover them when you need them. * CHAT: Set up WhatsApp and Messenger contact buttons directly on your site. You will be able to configure the location of these buttons on the screen of your site, add text to the button and choose days and times to display them.

Who Is the Company Behind TITANPush?

  • Seller: TITANPush
  • Year Founded: 2018
  • HQ Location: Buenos Aires, AR
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

WaxWing AI

Waxwing is a marketplace for AI-assisted services powered by human experts. Preview AI-generated drafts before our experts perfect every detail—eliminating repetitive brand briefings and empowering remote professionals to deliver results that move your business forward.

Who Is the Company Behind WaxWing AI?

  • Seller: WaxWing AI
  • Year Founded: 2023
  • HQ Location: New York, US
  • Twitter: @waxwingAI
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®