--- title: Cartloop Reviews meta_title: 'Cartloop Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how Cartloop works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 22 scale: '5' date_modified: '2026-05-05' parent_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Cartloop Reviews **Vendor:** Cartloop **Category:** [E-Commerce Personalization Software](https://www.g2.com/categories/e-commerce-personalization) **Average Rating:** 4.9/5.0 **Total Reviews:** 22 ## About Cartloop Conversational text marketing platform that help brands drive revenue, build relationships with customers, grow subscribers and engage them with highly targeted campaigns through 1:1 text conversations. Cartloop's Concierge team stands behind every conversation, making personalized conversations a breeze. ## Cartloop Reviews ### 1. Valuable for any e-com business looking to connect with their customers more personally **Rating:** 4.0/5.0 stars **Reviewed by:** India B. | General manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2022 **What do you like best about Cartloop?** We started using this app as a way to have quicker support for potential customers and to decrease cart abandonment thereby increasing conversion and it's done exactly that. They are also the most helpful support team I've come across with a software/tool like this and will help you get everything set up and even help write your texts and templates for automations which I'm a big fan of. Thanks to cartloop we're building a decent txt list to campaign to. **What do you dislike about Cartloop?** The way the info for the database is entered to the app is clunky and it would be better it it was taken mostly from the site then have the business fill in the gaps. **What problems is Cartloop solving and how is that benefiting you?** They solve the issue of not being around 24/7 to help customers who might need help before buying and abandon their cart. They also help deliver sms marketing and automations to give customers a better experience. ### 2. Amazing done-for-you service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about Cartloop?** I am amazed by this app and by the team that’s working there. When I reached out to them, the team instantly responded back, onboarded me, created a strategy based on my needs. They promised to help me with anything that has to do with SMS and that was true. Whenever I was sending a campaign, they helped me draft the text and recommended me days and hours for better conversion. The results are also fantastic. I’ve been using automated flows for SMS and the results were decent, but conversational flows are way better! The results almost doubled. Highly recommend the app! **What do you dislike about Cartloop?** I don't dislike anything - all the feedback I offer is implemented and they work on building the product all the time. **What problems is Cartloop solving and how is that benefiting you?** I recover a lot of abandoned carts, I get a lot of insights on why people are not completing the orders, I run campaigns, I do surveys and I am able to build a community **Official Response from Andrei Negrau:** > Thanks for the awesome feedback! Can't wait to see the results you get 10x! πŸ₯³ ### 3. Positively Surprised! **Rating:** 5.0/5.0 stars **Reviewed by:** Karishma K. | Designer and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Cartloop?** Minimal and easy lay out and definite increase in sales. **What do you dislike about Cartloop?** No price point option between growth and pro. **Recommendations to others considering Cartloop:** Work with the team to make transitioning with the app easier and ask for ideas and support. There is more to this than meets the eye. **What problems is Cartloop solving and how is that benefiting you?** Problems: Simplified way to do SMS marketing. Benefit: Increase in sales. **Official Response from Andrei Negrau:** > Appreciate the feedback, Karishma, and good point on the pricing options! I'll make sure that this will be cascaded to the team. ### 4. Good interactive engagement tool for potential shoppers **Rating:** 4.0/5.0 stars **Reviewed by:** Adam B. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2022 **What do you like best about Cartloop?** The onboarding team have been great at helping us get the app set up and exploring ways to improve its effectiveness **What do you dislike about Cartloop?** I can't quite figure out how to improve the keyword effectiveness but some ongoing use may help us here. **What problems is Cartloop solving and how is that benefiting you?** better engagement of potential customers. Early days so no clear results yet, other than getting contact details form shoppers **Official Response from Andrei Negrau:** > Thanks for the feedback, Adam! We are continuously improving our features and they will be released soon. Stay tuned! :) ### 5. Amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Jovana P. | Head of Customer Experience, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Cartloop?** From day one - amazing onboarding, the introduction of different features, and an easy-to-use platform. Our customer success manager Alexandra helped us and responded fast to all our questions and possible doubts. It seems that every part of the team in Cartloop is here for us. The whole team is organized and synced perfectly. Tips, strategy support, new features for a really short time, outstanding customer support, excellent conversion rate - these are all the reasons to recommend Cartloop. **What do you dislike about Cartloop?** We dislike nothing about Carloop. Amazing and client-oriented team. **What problems is Cartloop solving and how is that benefiting you?** Reaching out to more customers, getting more subscribers and recovered orders, and overall engagement with customers in a different, more supportive way. **Official Response from Andrei Negrau:** > It was such a breeze working with you, Jovana! Can't wait to see more results! πŸ’ͺ ### 6. Cartloop Experience **Rating:** 5.0/5.0 stars **Reviewed by:** James S. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2021 **What do you like best about Cartloop?** Fast and friendly customer services and great conversion rates **What do you dislike about Cartloop?** We would love to see a signup form with a discount that we could embed on our homepage rather than a popup. **What problems is Cartloop solving and how is that benefiting you?** Cartloop creates a fantastic personalised experience for the user as a real human interacts and can engage with them **Official Response from Andrei Negrau:** > So happy to see such great results, James! And we appreciate the feedback! πŸ™ ### 7. Great App, Incredible Customer service & Guaranteed ROI **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew A. | Co-Founder, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2021 **What do you like best about Cartloop?** Cartloop calls itself an SMS marketing / abadoned cart recovery app but it goes way beyond that. Realistically, Cartloop is an obvious way to increase your revenue and see a guaranteed ROI on initial investment. The entire business is setup to ensure their client succeed, infact they give a 14 Day free trial in which you can see exactly how much you're making with them, within those 14 days, they give you their best plan which includes a customer success manager - this means that they help every step of the way to ensure you see a positive ROI within those 14 days. In addition, Cartloop provides exceptional customer service. Our customer success manager is in a slack channel with us along with 10+ of their agents who are sending us reports on a regular basis. **What do you dislike about Cartloop?** Cant really dislike anything about Cartloop. Once again, they provide impeccable customer service along with an incredible app. **Recommendations to others considering Cartloop:** Ensure to invite the Cartloop success manager and their team into your slack channel **What problems is Cartloop solving and how is that benefiting you?** Main problem that Cartloop solves is converting those extra few customers who might've drifted off. It's a great way to increase revenue and see a overall CVR increase for your brand. **Official Response from Andrei Negrau:** > Amazing write-up, Andrew! We greatly appreciate it! So happy to have you with us! πŸ₯³ ### 8. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Himanshu C. | Founderq, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2022 **What do you like best about Cartloop?** Ease of installation, amazing customer service, quality of the app, and potential to increase sales. **What do you dislike about Cartloop?** Nothing at all :) Everything is perfect, I have no complains **Recommendations to others considering Cartloop:** Go for it :) **What problems is Cartloop solving and how is that benefiting you?** SMS Marketing, increasing sales, new customers **Official Response from Andrei Negrau:** > Appreciate the feedback, Himanshu! We're super happy to have you with us! πŸ₯³ ### 9. Great app with great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about Cartloop?** The team at Cartloop help you get up and running in no time, then also help with planning going forward. A lot of competitors also seem to be US focused, but not the case with Cartloop, so great for us in the UK. **What do you dislike about Cartloop?** Nothing so far. Will update if we encounter anything. Still early days. **What problems is Cartloop solving and how is that benefiting you?** We wanted to start SMS marketing and after much research, we decided to go with Cartloop. **Official Response from Andrei Negrau:** > We're excited to have you onboard, guys! This is just the beginning! πŸ’ͺ ### 10. Completely satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Alexane M. | External Communications Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Cartloop?** the fact that they are real people who answer us, and not robots, excellent service et good customer service **What do you dislike about Cartloop?** nothing special, the application is well done and very understandable, the support is reactive **What problems is Cartloop solving and how is that benefiting you?** We often use it because we have reached our audience who buy more thanks to SMS campaigns. **Official Response from Andrei Negrau:** > Thanks for the feedback, Alexane! Cheers to growing your SMS brand! πŸš€ ### 11. Very Good **Rating:** 4.5/5.0 stars **Reviewed by:** Camille B. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Cartloop?** The personal touch to it. I have a dedicated account manager that is there to help me along the way with the platform. As well as the fact that they introduce you to folks that can help you in your business journey. **What do you dislike about Cartloop?** Not much right now as I am trying to grow a new subscriber list so when I do campaigns, I'll see how it goes. **What problems is Cartloop solving and how is that benefiting you?** Trying to reach customers and potential customers in other ways and text is a place where everyone is. So I want to capitalize on that potential audience. **Official Response from Andrei Negrau:** > Happy to have you onboard, Camille! Love the feedback! 🧑 ### 12. Cannot wait for what's next **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Cartloop?** Alexandra has been amazing since our first Demo! The support and consideration they offer to our store's needs is great. I cannot wait for the subscriber list to grow and enable us to fully use Cartloop's personal approach to its fully! **What do you dislike about Cartloop?** Nothing yet, every time I have questions they are just one slack message away. **What problems is Cartloop solving and how is that benefiting you?** Cart abandonment rate was pretty high **Official Response from Andrei Negrau:** > Thanks for the feedback! Can't wait to see more results! πŸ’ͺ ### 13. The Best Experience I ever had with an app **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Games | Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2021 **What do you like best about Cartloop?** I like how the whole onboarding went: the team answered to my message in literally 3 minutes, we jumped on a call and they helped me set everything up. They invited me on Slack and their whole team is there. The way they communicate is fantastic and it shows they care about the customers. The results are also great. I'm using cart recovery and popup and my conversion rate was always beyond 40%. Simply impressed with how Cartloop managed everything **What do you dislike about Cartloop?** Nothing, really. Everything went amazing **What problems is Cartloop solving and how is that benefiting you?** I recover carte and for The first Time, I'm building my SMS audience **Official Response from Andrei Negrau:** > Love the feedback and we're happy to see such amazing results! πŸ₯³ ### 14. Love this app **Rating:** 5.0/5.0 stars **Reviewed by:** John A. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Cartloop?** CartLoop is a one-of-a-kind SMS marketing platform that has changed how we approach and tackle abandon carts. Their customer support team(s) our amazing and respond at all hours. Couldn't recommend it more. **What do you dislike about Cartloop?** We had some small hiccups getting started with the popup but their team was all over it and quickly helped us get it resolved and back online. **What problems is Cartloop solving and how is that benefiting you?** Abandon cart and SMS messaging. We never knew the power of SMS before cartloop and now we are constantly looking for new ways to engage with our customers. **Official Response from Andrei Negrau:** > Amazing feedback, John! Such a pleasure working with you! πŸ₯³ ### 15. Strong ROI + Extraordinary Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shelagh S. | Board Positions, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Cartloop?** Cartloop attracts potential customers into our brand ecosystem and loops back to drive repeat purchase. We've reached out a few times to Cartloop for help in building our program and testing different approaches. Each time, Cartloop has been quick to respond and a helpful partner with both strategy and execution. **What do you dislike about Cartloop?** We dislike nothing about Carloop. Really. **What problems is Cartloop solving and how is that benefiting you?** The benefit is driving revenue in a brand appropriate manner. **Official Response from Andrei Negrau:** > Super impressed with the results, Shelagh! Thanks for the feedback! πŸ™ ### 16. Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Domenick S. | Social Media Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2021 **What do you like best about Cartloop?** So many great things to say about CartLoop. First off, I’ve never had so much help from everyone on the team. They really want to help you succeed. Most companies have you sign up and then you never hear from them again. I’m even in a slack channel with their team! Very cost efficient and in depth features in the platform. Highly recommend. **What do you dislike about Cartloop?** No complaints! Really enjoy the service and company. **What problems is Cartloop solving and how is that benefiting you?** Customer Acquisition, Retention, and loyalty **Official Response from Andrei Negrau:** > Such a breeze working with you, Domenick! Appreciate the feedback! πŸ™ ### 17. Happy Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Christopher D. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2021 **What do you like best about Cartloop?** They provide you extra information that may help you succeed. **What do you dislike about Cartloop?** Their fees per order is a issue for me only because of the other fees I pay per order. **Recommendations to others considering Cartloop:** You definitely should try Cartloop out. They're willing to show you ever They have to offer and even give you some ideas on how to grow your business outside of their services. A company willing to do that has your best interest at heart. **What problems is Cartloop solving and how is that benefiting you?** Abandonment issues and sms marketing. **Official Response from Andrei Negrau:** > Thanks for the feedback, Christopher! So happy to have you with us! πŸ₯³ ### 18. Next level Marketing tool. It's a must to have tool for pleasant communication with you costumers. **Rating:** 5.0/5.0 stars **Reviewed by:** Simas D. | CEO & Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2021 **What do you like best about Cartloop?** Speed and support of the team to create the best experience using this solution for small businesses. **What do you dislike about Cartloop?** I haven't found it yet; all went smooth. **What problems is Cartloop solving and how is that benefiting you?** I needed a tool for a better communication experience with my clients. This tool helps me to reach it. **Official Response from Andrei Negrau:** > Appreciate the feedback, Simas! Such a pleasure working with you! πŸš€ ### 19. Amazing service and a powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah S. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2021 **What do you like best about Cartloop?** I have been very happy with my experience so far, I have always been replied to very fast and the service has been amazing. The dashboard is easy to use and very powerful in terms of results. **What do you dislike about Cartloop?** nothing so far, everything has been good **What problems is Cartloop solving and how is that benefiting you?** Able tp convert more people and increase our revenue and conversion rate **Official Response from Andrei Negrau:** > Glad to have you onboard, Sarah! And we greatly appreciate the feedback! 🧑 ### 20. AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Connor M. | Company Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Cartloop?** The friendly atmosphere amongst their team! **What do you dislike about Cartloop?** Probably none. We are scaling SMS like crazy, and not in a pushy way! **What problems is Cartloop solving and how is that benefiting you?** SMS campaigns in a way that isn't pushy or negative. We get ROI of about 15-20x. **Official Response from Andrei Negrau:** > Thanks for the feedback, Connor! Cheers to greater results! πŸš€ ### 21. Excellent app! **Rating:** 5.0/5.0 stars **Reviewed by:** Bilel R. | CEO **Reviewed Date:** July 15, 2021 **What do you like best about Cartloop?** Their team seriously wants you to succeed. Never used an app with such great support and guidance. **What do you dislike about Cartloop?** Only been using the app for a couple of weeks. Nothing so far **What problems is Cartloop solving and how is that benefiting you?** Being able to send interactive text campaigns and answer customer's concerns and objections real time. **Official Response from Andrei Negrau:** > Appreciate the feedback, Bilel! Let's grow together! πŸš€ ### 22. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2021 **What do you like best about Cartloop?** Love their customer support and the products they offer. I recovered a lot of annoying abandoned carts because of it and got insights into why people left their carts and didn't complete their checkout **What do you dislike about Cartloop?** I was looking for Reamaze integration, which is not available right now **What problems is Cartloop solving and how is that benefiting you?** Abandoned carts and getting more orders using campaigns **Official Response from Andrei Negrau:** > Thanks for your feedback! We are continuously improving our products and services and Reamaze integration might be considered in our future releases. Stay tuned! πŸš€ ## Cartloop Discussions - [What is Cartloop used for?](https://www.g2.com/discussions/what-is-cartloop-used-for) - [View Cartloop pricing details and edition comparison](https://www.g2.com/products/cartloop/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+22%3A14%3A43+-0500&secure%5Bsession_id%5D=ba9f600c-6d8a-4129-a65e-81a64ef54a34&secure%5Btoken%5D=dea734e87b2de3bd5fcc34d0723aef24537788bef06877633077a782d1169a2a&format=llm_user) ## Cartloop Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Templates** - Library **Personalization** - Content - Cart Abandonment - Product Recommendations - A/B Testing - Personalized Messaging **Multichannel** - Mobile **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top Cartloop Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,166 reviews) - [SAP Engagement Cloud (formerly SAP Emarsys)](https://www.g2.com/products/sap-engagement-cloud-formerly-sap-emarsys/reviews) - 4.3/5.0 (604 reviews) - [Drip](https://www.g2.com/products/drip/reviews) - 4.4/5.0 (466 reviews)