Best Conversational Marketing Software - Page 13

How Many Conversational Marketing Software Products Does G2 Track?

Total Products under this Category: 615

Category Stats (Nov 2026)

  • Average Rating: 4.58/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Knock Knock App (+13.25%) - Among all products in this category, Knock Knock App recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Conversational Marketing Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,700+ Authentic Reviews
  • 615+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Marketing Software

G2 Grid® for Conversational Marketing Software plotting products by satisfaction and market presence

Highlighted products: HubSpot Marketing Hub, Qualified, ActiveCampaign, Birdeye, Storylane, Podium, Exceed.ai, and Tidio.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-marketing/grids.json?focus%5B%5D=hubspot-marketing-hub&focus%5B%5D=qualified&focus%5B%5D=activecampaign&focus%5B%5D=birdeye&focus%5B%5D=storylane&focus%5B%5D=podium&focus%5B%5D=exceed-ai&focus%5B%5D=tidio&segment=all)

BotSpace

BotSpace is an AI-powered platform that helps businesses sell, support, and market on WhatsApp and Instagram. You can automate chats, send broadcasts, run campaigns, and manage customer conversations — all in one place. It's easy to use, works with your team, and saves hours every week with AI tools.

Average Rating: 4.8/5.0

Total Reviews: 35

How Do G2 Users Rate BotSpace?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.2/10)

Who Is the Company Behind BotSpace?

  • Seller: BotSpace
  • Year Founded: 2017
  • HQ Location: Pune, Maharashtra
  • Twitter: @botspaceHQ
    55 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    25 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software
  • Company Size: 70% Small, 27% Medium

What Do G2 Reviewers Say About BotSpace?

AI-generated summary from verified user reviews

Pros
  • Users find BotSpace incredibly easy to use, thanks to its intuitive interface and seamless user experience.
  • Users commend the outstanding customer support from BotSpace, consistently providing helpful and timely assistance.
  • Users value the automation capabilities of BotSpace, enabling efficient WhatsApp marketing and effortless workflow management.
  • Users praise the easy integrations of BotSpace, enhancing workflow and streamlining messaging operations effortlessly.
  • Users value the intuitive and user-friendly interface of BotSpace, which enhances their WhatsApp marketing experience.
Cons
  • Users feel that the pricing is a bit costly, especially for additional numbers in multiple countries.
  • Users find the pricing to be high, especially for additional numbers when operating in multiple countries.
  • Users find the delayed response from support frustrating, often waiting too long for assistance with issues.
  • Users face poor customer support with long wait times and unqualified assistance for resolving issues efficiently.
  • Users experience frustrating time delays when needing support, often waiting too long for assistance with channel management.

What Are Recent G2 Reviews of BotSpace?

BusinessLyft

BusinessLyft is an AI assistant platform that lets businesses add a customer support and sales assistant to their website in minutes. The assistant is trained on the company's own website pages, documents and FAQs, and installs with a single script tag on WordPress, Shopify, Webflow, Wix, Squarespace or any HTML site. It answers visitor questions around the clock using the business's own content, with source citations. Each conversation is qualified automatically: leads are scored Hot, Warm or Cold, tagged by intent and summarised with contact details. Actions let the assistant check order status through an API, send data to tools via webhooks, calculate quotes with formulas, look up price lists and share booking links. Engagement features greet visitors per page and send well-timed nudges, for example when a visitor lingers on pricing or is about to leave. PageSense lets the assistant read the page a visitor is viewing to answer questions about that page. The widget is fully brandable, with a classic chat or a floating ChatLyft style. BusinessLyft offers a free plan and a low-cost Pro plan.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate BusinessLyft?

  • Lead Gathering: 10.0/10 (Category avg: 8.5/10)
  • Analytics: 10.0/10 (Category avg: 8.5/10)

Who Is the Company Behind BusinessLyft?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of BusinessLyft?

ChatbotX

Our journey began in 2018 with AhaChat, at a time when messaging was rapidly becoming the primary way customers connect with businesses. As users shifted to chat, businesses struggled to manage and scale those conversations effectively, creating the need for a better solution. In 2020, we became an official Business Messaging Partner, helping businesses automate conversations and drive growth across messaging channels. By 2024, AhaChat LLC was founded to expand our products and services globally. Today, we are proud to introduce ChatbotX as an open-source, agentic AI platform that empowers businesses to build intelligent, autonomous conversations across messaging channels, turning every interaction into an opportunity for growth.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate ChatbotX?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind ChatbotX?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ChatbotX?

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Chatlets.ai

Chatlets drive micro conversions the smaller steps that lead to purchase by initiating and hosting conversations that glean customer intent and drive more personalized experiences.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Chatlets.ai?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Chatlets.ai?

ChatSigma

ChatSigma is an AI-powered business automation platform built around next-generation WhatsApp automation. It brings every customer conversation, lead and workflow into one place so growing businesses can respond instantly, follow up automatically and close more deals. With the official WhatsApp Business API, teams run broadcast campaigns, drip sequences and AI chatbots that answer questions, qualify leads and book appointments 24/7. The built-in AI CRM tracks every lead through the sales pipeline, assigns follow-ups and shows exactly where each deal stands. ChatSigma goes beyond chat. AI voice agents and cloud IVR handle inbound and outbound calls, RCS messaging delivers rich branded campaigns, and social media automation captures leads from Instagram and Facebook. A shared omnichannel inbox and ticketing keep customer support fast and consistent, while no-code workflow automation connects every step, from the first message to payment reminders. For operations, ChatSigma includes HRMS and an applicant tracking system (ATS) so companies can hire faster, screen candidates on WhatsApp and onboard smoothly. Businesses in real estate, education, e-commerce, healthcare, financial services and professional services use ChatSigma to replace scattered tools with one platform, cut response times, and turn more conversations into revenue.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind ChatSigma?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of ChatSigma?

Clickatell Chat Commerce Platform

Clickatell is a pioneer in mobile messaging and Chat Commerce innovations. The Clickatell Chat Commerce Platform enables brands to connect, interact and transact with consumers by providing innovative, intuitive conversational commerce journeys through the convenience of messaging, securely and at scale. Global brands use Clickatell’s trusted Chat Commerce Platform to reduce costs while maximizing value and elevating customer experiences across all stages of the consumer lifecycle. Clickatell is headquartered in the Bay Area and has offices in Canada, South Africa and Nigeria. Learn more at www.clickatell.com.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Clickatell Chat Commerce Platform?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Clickatell Chat Commerce Platform?

  • Seller: Clickatell
  • Year Founded: 2000
  • HQ Location: Downtown Redwood City, US
  • Twitter: @Clickatell
    8,406 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    253 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Clickatell Chat Commerce Platform?

What Are G2 Users Discussing About Clickatell Chat Commerce Platform?

ConverZAP

ConverZAP is a Brazilian platform for WhatsApp AI agents and automation. We connect your business number to Meta’s official WhatsApp Business API (Cloud API). AI agents answer, qualify, and sell, and your team steps in when needed. Since October 2026, ConverZAP has been a Tech Provider verified by Meta. That’s why we can connect a new number or the number that already uses the WhatsApp Business app, through coexistence: it stays on the phone and also works on the platform. What we do We help businesses sell more and serve customers better on WhatsApp, with AI agents that reply in seconds, collect customer details, book meetings, and trigger actions in your CRM and other systems. We also handle what comes next: bulk messaging with Meta-approved templates, follow-ups, reminders, and a shared team inbox.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind ConverZAP?

  • Seller: ConverZAP
  • Year Founded: 2024
  • HQ Location: São Paulo, BR
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ConverZAP?

DemandHub

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.

Average Rating: 4.8/5.0

Total Reviews: 58

How Do G2 Users Rate DemandHub?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.2/10)

Who Is the Company Behind DemandHub?

  • Seller: DemandHub
  • HQ Location: Mississauga, Ontario
  • Twitter: @DemandHub
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Automotive, Hospital & Health Care
  • Company Size: 95% Small, 3% Medium

What Do G2 Reviewers Say About DemandHub?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive and effective support of DemandHub, appreciating quick issue resolutions and automation.
  • Users appreciate the responsive and effective customer support of DemandHub, resolving issues quickly and efficiently.
  • Users appreciate the ease of use of DemandHub, benefiting from its automation and intuitive interface.
  • Users value the responsiveness and efficiency of DemandHub, appreciating quick issue resolution and time-saving automation.
  • Users appreciate the efficiency of DemandHub, benefiting from quick issue resolution and time-saving automation.
Cons
  • Users express a desire for a 'Dark Mode' feature in DemandHub to enhance their user experience.
  • Users regret the absence of a Dark Mode, which limits customization and usability during low-light conditions.

What Are Recent G2 Reviews of DemandHub?

What Are G2 Users Discussing About DemandHub?

Drips

The Drips AI-powered platform helps brands engage with prospects and customers through Conversational Texting® and calling. Backed by a unique natural language processing model, we leverage human-like messaging to break through the noise, capture intent and drive meaningful outcomes.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Drips?

  • Seller: Drips
  • Year Founded: 2014
  • HQ Location: Akron, US
  • Twitter: @Drips
    574 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    251 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Drips?

What Are G2 Users Discussing About Drips?

EnableX Dialogs Cloud

EnableX Dialogs Cloud is a next-generation Conversational AI platform that transforms customer engagement with intelligent, personalised, and dynamic omnichannel interactions. Seamlessly integrating AI-powered Chatbots, Voicebots, Live Agent support, and AI Agent Assist, our platform enables businesses to deliver tailored experiences across websites, apps, and popular messaging and social channels, including WhatsApp, Instagram, and Facebook Messenger. Powered by Large Language Models and advanced AI, it delivers human-like, generative responses that foster meaningful connections.  At the core of Dialogs Cloud is the perfect synergy between AI bots and human expertise. Our comprehensive suite of solutions ensures businesses can engage customers seamlessly at every stage of their journey. AI-driven bots efficiently handle routine inquiries, while complex issues are smoothly handed over to live agents via voice or video calls with full conversational context. AI Agent Assist further enhances interactions by providing agents with real-time insights and suggested responses, enabling them to offer high-impact, empathetic support. With EnableX Dialogs Cloud, businesses can elevate customer interactions by making them smarter, more efficient, and more engaging at every touchpoint.

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind EnableX Dialogs Cloud?

  • Seller: VCLOUDX
  • Year Founded: 2017
  • HQ Location: Singapore
  • Twitter: @EnablexIo
    108 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    43 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 25% Large

What Do G2 Reviewers Say About EnableX Dialogs Cloud?

AI-generated summary from verified user reviews

Pros
  • Users find Dialogs' ease of use exceptional, enabling effortless chatbot design without coding skills, available 24/7.
  • Users appreciate the ease of designing chatbots with Dialogs, ensuring consistent interactions regardless of query complexity.
  • Users praise the helpfulness of EnableX Dialogs Cloud, highlighting its user-friendly interface and 24/7 availability.
  • Users appreciate the seamless integrations of EnableX Dialogs Cloud, ensuring consistent customer interactions through AI and live chat.
Cons
  • Users find that the AI struggles with complex queries, often resulting in unsatisfactory answers and frustration.
  • Users find the reporting options restricted, lacking sufficient detail for evaluating customer behavior and chatbot interactivity.
  • Users find the lack of detail in reporting options limits their ability to analyze customer behavior effectively.
  • Users find the reporting options limited, lacking necessary detail for analyzing customer behavior and chatbot interactivity.

What Are Recent G2 Reviews of EnableX Dialogs Cloud?

Happilee

Happilee is an all-in-one WhatsApp marketing and customer engagement platform powered by the WhatsApp Business API, designed to help businesses grow smarter. With Happilee, companies can easily send bulk broadcasts, run interactive campaigns, automate customer conversations with chatbots, and manage leads — all from a single, user-friendly dashboard. Our platform empowers businesses of all sizes to: Reach customers instantly with personalized WhatsApp messages using the WhatsApp Business API. Automate workflows through intelligent chatbots and campaign tools. Boost sales and engagement with offers, updates, and two-way conversations. Analyze performance with advanced reporting and insights. By combining simplicity with the power of the WhatsApp Business API, Happilee makes WhatsApp marketing fast, effective, and scalable. Whether you’re a small business or a growing enterprise, Happilee helps you connect, engage, and build lasting customer relationships.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind Happilee?

  • Seller: Happilee
  • HQ Location: Trivandrum, IN
  • LinkedIn® Page: www.linkedin.com
    17 employees on LinkedIn®
  • Phone: +91 7012987721

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About Happilee?

AI-generated summary from verified user reviews

Pros
  • Users value the automation features of Happilee, enhancing efficiency and streamlining client communication effortlessly.
  • Users appreciate the automation ease of Happilee, allowing them to focus on deals rather than repetitive tasks.
  • Users value the time-saving automation of Happilee, allowing them to focus on closing deals efficiently.

What Are Recent G2 Reviews of Happilee?

ItsBot

ItsBot is an all-in-one AI platform offering smart marketing and support tools to help businesses automate customer engagement. From AI-powered chat agents and voice assistants to email marketing bots and inbox warm-up tools, ItsBot helps businesses boost efficiency, improve response time, and drive conversions. Designed for startups, enterprises, and agencies, ItsBot simplifies communication and delivers 24/7 support without the need for complex setups.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind ItsBot?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of ItsBot?

Kindly

Generative AI-powered AI agents built to automate support. We are one of Europe’s leading premium AI agent providers specializing in the development of artificial intelligence and automation solutions for customer service and communication. We offer a platform that combines advanced machine learning techniques and natural language processing (NLP) to enhance the customer experience and improve the efficiency of customer service processes. What makes Kindly different? - Less maintenance and more content production. The flat structure reduces time spent building and maintaining the chatbot. - Easy to customize. No coding needed for the chatbot to fit your branding. - Multilingual Train the chatbot in one language and it will understand inquiries in more than one hundred! Among our customers are Tele2, VOI, Boozt Fashion, Norwegian Air, Lindex, Hertz, Comviq, Schibsted, Jotun, and Kahoot. Easily integrate with top CRM providers and other relevant systems such as Dixa, Salesforce, Voyado, Zendesk, and Ingrid among others.

Average Rating: 4.9/5.0

Total Reviews: 32

How Do G2 Users Rate Kindly?

  • Has the product been a good partner in doing business?: 9.8/10 (Category avg: 9.2/10)

Who Is the Company Behind Kindly?

  • Seller: Kindly
  • Year Founded: 2016
  • HQ Location: Oslo, NO
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 44% Medium, 41% Small

What Do G2 Reviewers Say About Kindly?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from Kindly, always ready to assist and enhance user experience.
  • Users find Kindly's ease of use exceptional, highlighting its intuitive design and helpful support features.
  • Users value the genuine support from Kindly's team, enhancing business efficiency and customer experience significantly.
  • Users appreciate the improved customer experience Kindly provides, making interaction quick, efficient, and enjoyable.
  • Users appreciate the intuitive features of Kindly, highlighting its ease of use and time-saving capabilities.
Cons
  • Users find there is a learning curve for newcomers, complicating their initial experience with the product.
  • Users find a steep learning curve due to confusing settings and navigation, making it hard for newcomers.
  • Users note that the AI chatbot requires extra work and maintenance, impacting short-term efficiency despite long-term benefits.
  • Users find the complexity of settings challenging, leading to confusion about where to find necessary options.
  • Users often struggle with complex usability, finding difficulty in navigating settings and context options effectively.

What Are Recent G2 Reviews of Kindly?

What Are G2 Users Discussing About Kindly?

Layer

Layer is a communications layer toolkit for the Interne, it provides the building blocks for developers to add secure and reliable messaging, voice and video features to any app, sync, message states, push notifications and more - so that developers can focus on innovation and delighting their users.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Layer?

  • Seller: Layer
  • Year Founded: 2013
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Layer?

Lummy

Lummy is a type of AI-powered chatbot solution designed to help businesses, particularly clinics, enhance customer engagement, streamline communication, and boost the number of consultations. It provides conversational interfaces that interact with users in real-time to answer questions, recommend services, and improve customer service experiences. Lummy is categorized as both an AI chatbot and conversational marketing tool, making it suitable for businesses looking to automate customer interactions and increase efficiency. Its primary audience includes service-based industries, such as healthcare clinics, that require consistent, professional, and scalable communication with their clients. Lummy addresses use cases such as answering inquiries about services, recommending relevant offerings, and enabling follow-up interactions based on user activity. Key features and benefits of Lummy include: AI-Powered Conversations: Lummy uses natural language processing (NLP) and machine learning to provide human-like interactions, ensuring accurate and contextually relevant responses. Customizable Workflows: Businesses can create tailored conversational flows to meet specific needs, such as guiding users through booking processes or providing detailed service information. 24/7 Availability: Lummy offers continuous support, ensuring that customer inquiries are addressed promptly, even outside regular business hours. Seamless Implementation: Lummy is easy to set up on business websites and integrates effortlessly with social media platforms like Messenger, Instagram, and WhatsApp to extend its functionality and reach. Increased Consultations: By streamlining customer interactions and providing immediate responses, Lummy helps convert inquiries into booked consultations, driving business growth. Lummy is a practical tool for businesses aiming to enhance customer satisfaction, automate routine inquiries, and improve overall efficiency in managing customer interactions. Its versatility makes it an ideal solution for businesses seeking scalable, AI-driven communication solutions.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Lummy?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.2/10)

Who Is the Company Behind Lummy?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About Lummy?

AI-generated summary from verified user reviews

Pros
  • Users value the efficient chatbot integration that saves time and enhances patient communication effectively.
  • Users commend the ease of use of Lummy, simplifying website integration and enhancing efficiency in customer interaction.
  • Users value the efficiency of Lummy, saving time and improving response rates for patient inquiries.
  • Users appreciate the efficiency of the Lummy chatbot, saving time and improving patient response times effectively.
  • Users find Lummy's chatbot implementation easy and quick, significantly saving time and improving patient engagement.

What Are Recent G2 Reviews of Lummy?

Yukta Rustagi
YR
Researched and written by Yukta Rustagi
Updated October 21, 2026