---
title: Layer Reviews
meta_title: 'Layer Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Layer works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-06-04'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Layer Reviews
**Vendor:** Layer  
**Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Layer
Layer is a communications layer toolkit for the Interne, it provides the building blocks for developers to add secure and reliable messaging, voice and video features to any app, sync, message states, push notifications and more - so that developers can focus on innovation and delighting their users.




## Layer Reviews
  ### 1. Great product for integrating messaging

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.)

This reviewer's identity has been verified by our review moderation team. They have asked not to show their 
name, job title, or picture.


**Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user.

**Validated Reviewer:** Validated through LinkedIn

**Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review.

**Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review.

**Reviewed Date:** November 22, 2016

**What do you like best about Layer?**

Layer customer service is fast and the engineers provide quick feedback on bugs. The documentation for all platforms is pretty straight forward and easy to implement. It is available for all ios, android and web. It supports mime types for custom message announcements. They also have staging environments for testing your product.

**What do you dislike about Layer?**

We are habing some issues with authenticating and de-authenticating user with layer service for android sdk. The sdk is also missing some callback features for loading messages and conversation and the developer has to implement themselves or forking the code from git. Other problem we were having had to do with pending images.

**Recommendations to others considering Layer:**

Layer is easy to implement at least for mobile and is used by a lot of other companies as well. When we were deciding, Twilio was also on top of list. We chose Layer since it is focused on rich messaging.

**What problems is Layer solving and how is that benefiting you?**

We are using layer for implementing mobile and web messaging service for our company. So far it is working great. We are still thing around how to implement carousel within messaging, but we will get there soon. Layer 



- [View Layer pricing details and edition comparison](https://www.g2.com/products/layer/reviews?section=pricing&secure%5Bexpires_at%5D=2026-08-18+02%3A48%3A20+-0500&secure%5Bsession_id%5D=344a07e0-20bc-4d12-9710-f176ecc92a4f&secure%5Btoken%5D=9be1f021ff2a77369ed87ee57af19111c1601013943912ae67841170136c8458&format=llm_user)

## Layer Features
**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

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