Best Conversational Interface Agents Software - Page 2

How Many Conversational Interface Agents Software Products Does G2 Track?

Total Products under this Category: 230

Category Stats (Sep 2026)

  • Average Rating: 4.51/5 (↑0.02 vs Aug 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Microsoft Copilot (+3.49%) - Among all products in this category, Microsoft Copilot recorded the largest rating increase compared to last month

Last updated: September 19, 2026

How Does G2 Rank Conversational Interface Agents Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 11,100+ Authentic Reviews
  • 230+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversational Interface Agents Software

G2 Grid® for Conversational Interface Agents Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Agentforce, Microsoft Copilot, IBM watsonx Orchestrate, Sierra, Fin, Close, Voiceflow, and ServiceNow AI Agents.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-interface-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=microsoft-copilot-2026-08-27&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=sierra&focus%5B%5D=fin&focus%5B%5D=close&focus%5B%5D=voiceflow&focus%5B%5D=servicenow-ai-agents)

1mind

1mind is a platform that deploys multimodal Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain — equipped with deep technical and product knowledge and the ability to play multiple roles across GTM (SDR/AE, Solutions Engineers, Onboarding Specialist & CSM). Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. Superhumans live across your website, inside your product, in customer portals, deal rooms and can join live calls as active participants, providing a delightful buying & customer experience and helping you scale beyond human capacity limitations. 1mind Superhumans are autonomous employees that integrate seamlessly into existing workflows, scale instantly, and drive measurable impact.

Average Rating: 4.9/5.0

Total Reviews: 7

Who Is the Company Behind 1mind?

  • Seller: 1mind
  • Company Website:
  • Year Founded: 2024
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 57% Medium, 29% Large

What Do G2 Reviewers Say About 1mind?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support from 1mind, praising their commitment to understanding and achieving business goals.
  • Users value the automation capabilities of 1mind, which enhance engagement and drive significant business growth.
  • Users value 1mind for its effective conversation analysis, providing tailored solutions and resources seamlessly during interactions.
  • Users value the effective guidance and engagement provided by 1mind, enhancing clarity and interaction for prospects.
  • Users highlight the transformative lead generation capabilities of 1mind, enhancing sales readiness and customer engagement significantly.
Cons
  • Users often highlight AI limitations in 1mind, noting minor inaccuracies are overly criticized despite overall performance.
  • Users find integration complexity with 1mind requires time for testing and iteration prior to launch.
  • Users note that time investment for testing and iteration is necessary but ultimately leads to valuable results.

What Are Recent G2 Reviews of 1mind?

Oliv AI

Oliv is an AI-native platform for B2B revenue teams to transform their GTM motion and grow revenue without adding headcount. The AI Agent-suite covers the entire revenue lifecycle, from business development and sales to customer success, enablement, sales engineering, expansion, and RevOps. Specialist agents own specific roles, workflows, and use cases, while super agents coordinate context, priorities, and execution across agents, teams, and systems. Oliv consolidates first-party data from your revenue stack inclduing CRM, calls, emails, meetings, engagement tools, customer success platforms, and more, and maps it onto a GTM Context Graph. That context is processed by 100+ fine-tuned SLMs trained on revenue methodologies and best practices, giving every app and agent the shared understanding it needs to act. At the app layer, Oliv offers AI-native alternatives across Conversation Intelligence, Enablement, Sales Engagement, Forecasting, and Retention. Teams can replace the tools they already use today, while avoiding the cost, complexity, and reliability gaps of trying to build revenue agents from scratch on top of generic AI models. With Forward Deployed Engineers working alongside your team, Oliv helps every app and agent go live, get adopted, and turn AI transformation from a strategy deck into a working revenue motion. Book a 7-minute chat here: https://oliv.ai/book-a-demo

Average Rating: 4.7/5.0

Total Reviews: 10

Who Is the Company Behind Oliv AI?

  • Seller: Oliv.ai
  • Company Website:
  • Year Founded: 2023
  • HQ Location: San Francisco, US
  • Twitter: @tryolivai
    53 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    51 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 40% Medium, 40% Small

What Are Recent G2 Reviews of Oliv AI?

Forethought AI Agents

Forethought AI Agents by Zendesk empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, our AI agents handle repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint.

Average Rating: 4.3/5.0

Total Reviews: 165

Who Is the Company Behind Forethought AI Agents?

  • Seller: Zendesk
  • Company Website:
  • Year Founded: 2007
  • HQ Location: San Francisco, CA
  • Twitter: @Zendesk
    102,672 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7,537 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Financial Services
  • Company Size: 65% Medium, 21% Small

What Do G2 Reviewers Say About Forethought AI Agents?

AI-generated summary from verified user reviews

Pros
  • Users praise the helpfulness of Forethought, enhancing efficiency and customer satisfaction through effective support and automation.
  • Users value the responsive and knowledgeable customer support of Forethought, enhancing the overall product experience significantly.
  • Users appreciate how Forethought's AI understanding enhances support efficiency, streamlining workflows and improving customer experiences.
  • Users value Forethought for its exceptional customer satisfaction, enhancing support efficiency and responsiveness significantly.
  • Users find efficiency in Forethought's streamlined AI workflows and quick problem resolution, enhancing customer support operations.
Cons
  • Users experience delays in response time for changes, which can hinder the overall seamlessness of the system.
  • Users experience long delays in updates and implementation, impacting efficiency and responsiveness throughout the process.
  • Users feel the cost of the deflection model is high, although it may be justified by ticket resolutions.
  • Users find the cost per deflection model of Forethought to be high, despite the value it provides.
  • Users find a higher than expected learning curve with Forethought, creating challenges in onboarding and implementation.

What Are Recent G2 Reviews of Forethought AI Agents?

What Are G2 Users Discussing About Forethought AI Agents?

Amazon Q Business

Amazon Q generates code, tests, debugs, and has multistep planning and reasoning capabilities that can transform and implement new code generated from developer requests. Amazon Q also makes it easier for employees to get answers to questions across business data—such as company policies, product information, business results, code base, employees, and many other topics—by connecting to enterprise data repositories to summarize the data logically, analyze trends, and engage in dialogue about the data.

Average Rating: 4.6/5.0

Total Reviews: 5

Who Is the Company Behind Amazon Q Business?

  • Seller: Amazon Web Services (AWS)
  • Year Founded: 2006
  • HQ Location: Seattle, WA
  • Twitter: @awscloud
    2,232,483 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    147,094 employees on LinkedIn®
  • Ownership: NASDAQ: AMZN

Who Uses This Product?

  • Company Size: 50% Medium, 33% Large

What Do G2 Reviewers Say About Amazon Q Business?

AI-generated summary from verified user reviews

Pros
  • Users find Amazon Q Business extremely easy to use, enhancing productivity in code generation and completion seamlessly.
  • Users appreciate the coding assistance of Amazon Q Business, enhancing productivity with effective code suggestions and insights.
  • Users find Amazon Q's content generation capabilities invaluable for effortlessly creating infrastructure and AWS service code.
  • Users value the user-friendly integration of Amazon Q Code Whisperer, enhancing coding speed and terminal experience.
  • Users love how Amazon Q offers effective problem-solving features, enhancing productivity through intuitive code suggestions and debugging.
Cons
  • Users often find that it struggles with context understanding across multiple code components, leading to confusion.
  • Users often face login issues due to frequent re-authentication, leading to frustration despite the ease of the process.
  • Users find the outdated data generated by Amazon Q Business to be a common frustration among similar tools.
  • Users report poor coding in Amazon Q, with post-generation edits often breaking the working code.
  • Users report that prompt issues lead to incomplete project files and frequent code breakage after modifications.

What Are Recent G2 Reviews of Amazon Q Business?

Automation Anywhere Aisera Solutions

Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise.

Average Rating: 4.4/5.0

Total Reviews: 133

Who Is the Company Behind Automation Anywhere Aisera Solutions?

  • Seller: Automation Anywhere
  • Year Founded: 2003
  • HQ Location: San Jose, CA
  • Twitter: @AutomationAnywh
    55,050 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2,327 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 64% Large, 26% Medium

What Do G2 Reviewers Say About Automation Anywhere Aisera Solutions?

AI-generated summary from verified user reviews

Pros
  • Users praise the ease of implementation with Aisera, highlighting seamless integration and responsive support from the team.
  • Users find Aisera's platform to be easy to implement, resulting in a smooth and efficient integration process.
  • Users praise Aisera's responsive customer support, ensuring timely assistance that enhances their experience and satisfaction.
  • Users appreciate the effortless automation Aisera provides, enhancing customer service and saving valuable time.
  • Users value Aisera's automation capabilities for enhancing efficiency and saving time in repetitive business tasks.
Cons
  • Users face a challenging learning curve with Aisera due to lack of documentation and manual tuning requirements.
  • Users find Aisera to be quite time-consuming, requiring extensive manual engagement for tuning and data navigation.
  • Users note the complexity of Aisera, requiring extensive setup and ongoing adjustments, which can be overwhelming.
  • Users express concern about the complexity and limitations of AI, citing the need for more assistance and maintenance.
  • Users find Aisera has a steep learning curve that requires significant investment and time to fully utilize its features.

What Are Recent G2 Reviews of Automation Anywhere Aisera Solutions?

What Are G2 Users Discussing About Automation Anywhere Aisera Solutions?

Haptik

Haptik helps brands acquire, convert, engage and delight users with AI-driven, personalized, conversational experiences across 20 channels and 100+ languages. With the vision of creating the most compelling conversational commerce platform of the 21st century, Haptik’s Conversational Commerce platform enables brands to design delightful experiences that improve conversion rates across every stage of their customer’s journey. Haptik’s leading clients and partners include KFC, Whirlpool, Starhub, HP, Reliance Jio, CEAT, Disney Hotstar, OLA, and Zurich Insurance among others. The company has been featured as a Category Leader across many platforms including Gartner, G2, Opus Research & more.

Average Rating: 4.5/5.0

Total Reviews: 166

Who Is the Company Behind Haptik?

  • Seller: Haptik
  • Year Founded: 2013
  • HQ Location: New York, US
  • Twitter: @haptik
    5,970 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    307 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Product Manager
  • Top Industries: Financial Services, Insurance
  • Company Size: 50% Medium, 29% Large

What Do G2 Reviewers Say About Haptik?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Haptik, which simplifies chatbot creation and enhances customer interactions.
  • Users find Haptik's helpfulness exceptional, with instant replies and a conversational feel that enhances user experience.
  • Users value the scalable solutions and custom features that enhance Haptik's versatility across various industries.
  • Users appreciate the quick and responsive customer support from Haptik, ensuring smooth chatbot integration and management.
  • Users highlight the efficient automation of Haptik, which significantly enhances their business scalability and performance.
Cons
  • Users note the missing features in Haptik, expressing a desire for more functionality and innovative service options.
  • Users experience AI limitations with Haptik, leading to misunderstandings and outdated information for customers.
  • Users find the limited features of Haptik restrict its potential and overall effectiveness compared to competitors.
  • Users often find the interface complicated and experience delays due to necessary developer attention for changes.
  • Users experience delayed response times with Haptik, which hinders the efficiency of their customer service interactions.

What Are Recent G2 Reviews of Haptik?

What Are G2 Users Discussing About Haptik?

Leena AI Autonomous Agent

Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done.

Average Rating: 4.6/5.0

Total Reviews: 147

Who Is the Company Behind Leena AI Autonomous Agent?

  • Seller: Leena AI
  • Year Founded: 2018
  • HQ Location: 132 West, 31st Street, Suite #1006, New York 10001
  • Twitter: @LeenaAI_
    364 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    306 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Inside sales specialist
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 70% Large, 24% Medium

What Do G2 Reviewers Say About Leena AI Autonomous Agent?

AI-generated summary from verified user reviews

Pros
  • Users highlight the ease of use of Leena AI, appreciating its user-friendly interface and seamless access for employees.
  • Users appreciate the intelligent support from Leena AI, enhancing employee engagement and streamlining HR processes effectively.
  • Users commend the responsive customer support provided by Leena AI, ensuring smooth assistance throughout the implementation process.
  • Users appreciate the efficiency of Leena AI, which streamlines HR processes and enhances employee engagement seamlessly.
  • Users appreciate the instant query resolution with Leena AI, enhancing efficiency and saving valuable time.
Cons
  • Users often face technical issues with Leena AI, including software limitations and slow updates affecting performance.
  • Users often face technical issues with Leena AI, including misunderstandings and delays in updates, impacting overall usability.
  • Users experience software bugs and AI limitations, with occasional glitches and slow updates impacting overall performance.
  • Users note a lack of features in Leena AI, suggesting the need for more functionalities and integrations for improved experience.
  • Users note the limited features of Leena AI, suggesting the need for expanded capabilities and integrations.

What Are Recent G2 Reviews of Leena AI Autonomous Agent?

What Are G2 Users Discussing About Leena AI Autonomous Agent?

Open

Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised

Average Rating: 4.8/5.0

Total Reviews: 2

Who Is the Company Behind Open?

  • Seller: Open.cx
  • Year Founded: 2025
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    34 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Open?

Runbear

Runbear gives your team shared AI teammates in Slack and Microsoft Teams. They join conversations, read company context, and use 2,000+ tools to draft CRM updates, route support requests, prepare meeting briefs, answer from team knowledge, and run custom workflows. Per-user authorization ensures every action runs with the right permissions. Configure and deploy in minutes, with no code required.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Runbear?

  • Seller: Runbear
  • Year Founded: 2023
  • HQ Location: San Mateo, US
  • Twitter: @runbear_io
    131 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    11 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Runbear?

Ada ai

Ada-AI is a non-profit organization dedicated to ensuring that Artificial Intelligence (AI) and other emerging technologies are developed and adopted in ways that are inclusive and equitable. Their mission is to foster greater participation and representation in AI, aiming to create technologies that serve all of humanity, not just a privileged few. Key Features and Functionality: - Inclusive AI Development: Ada-AI collaborates with top researchers and global change-makers on social and political projects to democratize narratives, policies, and practices around AI. - Educational Initiatives: The organization is involved in building a STEAM (Science, Technology, Engineering, Arts, and Mathematics) school in Afghanistan to equip students with critical technical skills and exposure to emerging technologies and AI. - Healthcare Innovation Support: Through Clinect, Ada-AI provides a platform for clinicians pioneering the use of AI and technology in healthcare, offering assistance with investment, pilot projects, technical support, and business advice. Primary Value and User Solutions: Ada-AI addresses the need for inclusivity and equity in the development and implementation of AI technologies. By promoting diverse participation and representation, they aim to prevent the exacerbation of inequalities and biases that can arise from AI systems. Their educational projects empower underrepresented communities with the skills necessary to participate in the global tech landscape, thereby narrowing the digital divide. Additionally, initiatives like Clinect support healthcare professionals in integrating AI into medical practices, enhancing patient care and innovation in the health sector.

Who Is the Company Behind Ada ai?

Addis

AI that runs your business, you just need to talk with it day to day basis.

Who Is the Company Behind Addis?

  • Seller: Addis
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Advocacy

Who Is the Company Behind Advocacy?

  • Seller: Advocacy
  • Year Founded: 2024
  • HQ Location: San Francisco, US
  • LinkedIn® Page: www.linkedin.com
    49 employees on LinkedIn®
Bijou Barry
BB
Researched and written by Bijou Barry
Updated March 24, 2026