What I like best is the fundamental shift in our pipeline quality. 1mind is not just a chatbot; it's a dedicated, 24/7, multi-tasking lead qualification team. The Superhuman is truly proficient at retaining complex product knowledge. By the time a prospect books a meeting with one of our Account Executives, they aren't just a name who filled out a form—they are a highly qualified, discovery-stage prospect ready for a meaningful sales conversation. This has dramatically increased the efficiency and morale of our sales team. I also have to call out the 1mind implementation team. They didn't just hand us a product; they partnered with us to build out a robust implementation and testing strategy that aligned with our revenue goals. That level of partnership was key to our success.

1mind matches prospect with the right solutions, examples, and resources that fit their situation (whether it’s a question from a prospect or a general chat). It can share all kinds of helpful content within the conversation: testimonial videos, documents, and even the correct sales rep's calendar. It's trained off our best sales conversations (we exported the discovery call transcripts that led to Closed Won deals) and effectively acts as a 24/7 rep on our website. It feels like a real experience talking to a rep vs using a chat tool.

As a CRO in a 200+ person software company, I needed a way for users on our Grader Report to immediately understand where they need help and how our platform solves those gaps. Before 1mind, users were asking our launch specialists the same early-stage questions, and we didn’t have an effective way to guide them through what the Starter package includes. The Superhuman changed that almost immediately. We’ve been using 1mind Superhumans for about eight months, and the quality of the conversations has stood out the most. The accuracy, tone, and ability to guide people through their Grader Report feels natural, and users get clarity without waiting for a human. It’s also been helpful to think beyond static videos; the idea of using a Superhuman for an interactive demo of our Starter product is far more compelling than long recorded walkthroughs. Onboarding was smooth from start to finish. The team kept us on track, responded quickly, and made the implementation feel straightforward for something that touches both our Grader system and HubSpot. The Superhuman now gives our users a way to self-serve before they ever talk to sales. With over 55,000 views on the landing page and thousands of conversations started, we’re seeing meaningful engagement and a clear path toward more qualified discussions. Users understand their report more clearly, and our team spends far less time repeating baseline explanations. If you’re running a PLG model or supporting a product with a lot of early-stage education, Superhumans give you leverage immediately. It’s a scalable way to guide users, collect insights, and prepare them for higher-intent conversations—without adding more headcount.