Best Contact Center Software - Page 36

How Many Contact Center Software Products Does G2 Track?

Total Products under this Category: 646

Category Stats (Nov 2026)

  • Average Rating: 4.46/5 (↑0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: 626Dialler (+17.65%) - Among all products in this category, 626Dialler recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Contact Center Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 55,700+ Authentic Reviews
  • 646+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Contact Center Software

G2 Grid® for Contact Center Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Aircall, CloudTalk, Genesys Cloud CX, Talkdesk, Nextiva, Five9 Intelligent Cloud Contact Center Platform, and RingCX.

Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=aircall&focus%5B%5D=cloudtalk&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=nextiva&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=ringcx)

Ringostat

Ringostat is an AI-Powered Business Phone & Marketing Performance Platform. Ringostat helps to build effective communication with the client, optimize marketing in terms of payback, and increase sales. Ringostat is an official Google partner. The Ringostat platform includes: — a virtual PBX with a convenient app for calls and messages, seamlessly integrated with CRM systems; — an AI-based assistant tool for effective communication — Ringostat Conversation Intelligence; — call tracking; — a callback widget; — an omnichannel website chat widget — Ringostat Chat. They cover three main areas — communications, analytics, and sales, forming a single ecosystem. Each product can be used separately, but it is their combination that gives the maximum result. Working with Ringostat products is easy and comfortable, thanks to individual settings of more than 90% of parameters. Ringostat users are taken care of by friendly technical support, responding to requests in any of the communication channels in less than 2 minutes. A personal Customer Success manager helps to use Ringostat products most effectively for a particular business.

Average Rating: 4.9/5.0

Total Reviews: 49

How Do G2 Users Rate Ringostat?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 8.9/10)

Who Is the Company Behind Ringostat?

  • Seller: Ringostat
  • Year Founded: 2013
  • HQ Location: Odessa, Ukraine
  • LinkedIn® Page: www.linkedin.com
    167 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Marketing and Advertising, Information Technology and Services
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Ringostat?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Ringostat, enjoying straightforward setups and clear instructions throughout the process.
  • Users appreciate the reliability of Ringostat for its fast support and secure, effective business solutions.
  • Users value Ringostat's call tracking, as it helps optimize ad budgets and enhances customer acquisition significantly.
  • Users value the analytics features of Ringostat, enhancing decision-making and optimizing advertising efforts effectively.
  • Users value Ringostat's personalized business tool recommendations that enhance communication efficiency and optimize advertising budgets.
Cons
  • Users note a lack of intuitiveness with Ringostat's interface, requiring time to navigate hidden functions effectively.
  • Users find the outdated interface of Ringostat less appealing, hoping for a more modern and accessible design.
  • Users find the outdated interface of Ringostat a drawback, despite its intuitive usability after initial learning.
  • Users find the complex processes of Ringostat frustrating, noting that some functions are difficult to locate initially.
  • Users find Ringostat's inaccurate analytics limited, as it's mainly effective for phone communication, neglecting other channels.

What Are Recent G2 Reviews of Ringostat?

What Are G2 Users Discussing About Ringostat?

RingQ

RingQ is an AI-powered unified communications solution designed for flexibility, performance, and value. Available on-premise, hosted by RingQ, or self-hosted in your own Google Cloud, Azure, AWS, Lightsail, or DigitalOcean account, it gives you full control over your communications infrastructure. With a flat annual fee that includes advanced features like reporting, call queues, outbound routing, smartphone apps, and integrations with CRMs, WhatsApp, Facebook, and more, RingQ is ideal for businesses in any vertical. Unlike traditional per-user, per-month pricing models, RingQ charges based on the number of concurrent calls your business requires—helping you save thousands each year on communication costs.

Who Is the Company Behind RingQ?

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RMA Call Desk

ESTS - RMA Call Desk is an AI-powered callback and return management solution for Shopify stores. The app helps merchants capture high-intent customer inquiries through instant callback requests, prioritize leads using AI, manage phone orders, and streamline RMA/RGA requests from a centralized dashboard. It enables businesses to improve customer engagement, accelerate support, and increase conversions with intelligent automation.

Who Is the Company Behind RMA Call Desk?

Rozper

With an innovative legacy in telecom tech and retail voice solutions, Rozper Limited revolutionizes business communication. Their cutting-edge carrier services deliver seamless, reliable connectivity coupled with advanced features for maximum efficiency. Rozper empowers organizations with top-tier voice solutions ensuring crystal-clear call quality and unmatched reliability. Stay ahead of the competition and unlock your communication potential with Rozper's industry-leading voice technology and exceptional service. Experience the future of seamless, clear business communication.

Who Is the Company Behind Rozper?

  • Seller: Rozper
  • Year Founded: 2011
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Sabio CX Platform

The customer is the center for any company that wants to be relevant in the market. Listening, understanding, learning and offering unique and consistent multichannel Customer Experiences is a challenge that DatapointEurope responds to via efficiency and profitability.

Who Is the Company Behind Sabio CX Platform?

Salesforce CTI Toolbar

Salesforce CTI Toolbar is Expertflow's computer-telephony integration (CTI) connector that embeds voice and screen-pop controls directly inside Salesforce. It is most commonly deployed as an add-on to Cisco Unified CCX/CCE (Finesse), giving agents a click-to-dial, call control, and automatic screen-pop experience without leaving Salesforce, along with logging calls and interaction history back to Salesforce records. For organizations already running Expertflow Contact Center as a full CCaaS/on-prem platform, Salesforce CRM connectivity is included natively as part of the core product. This standalone toolbar is offered separately for Cisco contact center customers who want tighter Salesforce integration without migrating their full contact center platform. Learn more at https://www.expertflow.com.

Who Is the Company Behind Salesforce CTI Toolbar?

Sales Sling

100% Cloud-Based Dialer & Lead Management Technology - Empower Your Telemarketing Teams with an Industry-Leading 10X More Conversations! Try us for 7 days FREE and see immediate results: No pause when connecting a call, unlimited dial-out lines, seamless integration with your current CRM, powerful workflow automation, and much more! Whether you are a company of 1, or a team of 100+, Sales Sling will elevate your telemarketing game like never before.

Average Rating: 5.0/5.0

Total Reviews: 1

How Do G2 Users Rate Sales Sling?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 8.9/10)

Who Is the Company Behind Sales Sling?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of Sales Sling?

What Are G2 Users Discussing About Sales Sling?

Samespace

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money. We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows. The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind Samespace?

  • Seller: Samespace
  • Year Founded: 2018
  • HQ Location: Palo Alto, US
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Do G2 Reviewers Say About Samespace?

AI-generated summary from verified user reviews

Pros
  • Users value the AI efficiency of Samespace, enhancing task performance through real-time monitoring and analytics.
  • Users value the automation features of Samespace, enhancing workflow efficiency and streamlining operations effectively.
  • Users value the effective communication tools of Samespace, enhancing collaboration and customer interaction efficiency.
  • Users appreciate the seamless CRM integration of Samespace, enhancing workflow management and efficiency in daily tasks.
  • Users value the customization options of Samespace, enhancing their user experience and improving task efficiency.
Cons
  • Users frequently experience connection issues, which hinder their overall satisfaction with Samespace's performance.
  • Users experience inadequate AI capabilities, leading to frustrations and occasional connectivity issues during use.
  • Users experience integration issues with Samespace, facing limited AI customization and connection problems frequently.
  • Users experience limited AI tool customization, which can lead to frustration and headaches during use.
  • Users experience limited customization options with Samespace, leading to frustration and occasional connection issues.

What Are Recent G2 Reviews of Samespace?

Sannu Contact

Cloud contact center and virtual PBX for Spain: predictive dialer, IVR, queues, call recording and 400 numbers. Up to 1,000 agents.

Who Is the Company Behind Sannu Contact?

SAP Service Cloud

SAP Service Cloud is a customer service solution for the agentic era. It enables you to turn complex requests into effortless, personalized experiences for every customer, with the power and efficiency of AI With SAP Service Cloud you can: * Get to the right resolution faster: Automate routine requests and guide agents with AI‑driven summaries, recommendations, and next‑best actions to reduce effort and time to resolution. * Personalize support at scale: Use unified customer and business data with AI insights to deliver context‑aware interactions on every channel. * Turn service into a growth driver: Proactively reduce escalations, improve retention, identify revenue opportunities, and lower cost to serve with outcome‑focused analytics and automation.

Average Rating: 4.4/5.0

Total Reviews: 255

How Do G2 Users Rate SAP Service Cloud?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 8.9/10)

Who Is the Company Behind SAP Service Cloud?

  • Seller: SAP
  • Company Website:
  • Year Founded: 1972
  • HQ Location: Walldorf
  • LinkedIn® Page: www.linkedin.com
    149,349 employees on LinkedIn®
  • Ownership: NYSE:SAP

Who Uses This Product?

  • Who Uses This: Software Engineer, Consultant
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 41% Medium, 35% Large

What Do G2 Reviewers Say About SAP Service Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of SAP Service Cloud, especially with seamless integrations and automated features.
  • Users value the AI-driven features of SAP Service Cloud, enhancing efficiency and flexibility in service management.
  • Users highlight the AI-driven efficiency of SAP Service Cloud, which significantly reduces manual effort and enhances service delivery.
  • Users value the seamless integrations of SAP Service Cloud, enhancing data flow between platforms like Salesforce and Atlassian.
  • Users value the automated case management in SAP Service Cloud, enhancing efficiency and supporting a comprehensive 360° customer view.
Cons
  • Users experience a steep learning curve with SAP Service Cloud, making onboarding and training colleagues quite challenging.
  • Users face a complex setup and steep learning curve, making the SAP Service Cloud challenging for new users to navigate.
  • Users find the high licensing and implementation costs of SAP Service Cloud to be a significant barrier for adoption.
  • Users face a steep learning curve with SAP Service Cloud, making onboarding and training colleagues quite challenging.
  • Users find that limited customization requires technical expertise, making simple changes time-consuming and complex.

What Are Recent G2 Reviews of SAP Service Cloud?

What Are G2 Users Discussing About SAP Service Cloud?

ScorebuddyCX

AI-Powered CX Intelligence for Contact Centers ScorebuddyCX is a CX intelligence platform that connects AI quality assurance, conversation analytics, business intelligence, and agent development in one place. Get a complete picture of what's happening across every customer conversation with AI Auto Scoring at 90%+ accuracy. Find the patterns and signals that matter, share them with every team that needs them, from QA and operations to product, marketing, sales, and the C-suite, and close the loop with integrated coaching & learning that turns this intelligence layer into measurable business impact. Trusted by organizations in financial services, betting and gaming, BPO, retail, and more. Visit http://www.scorebuddycx.com to see full case studies and customer outcomes. Key features: -AI Auto Scoring: Score 100% of conversations with AI scorecards built to your own standards, at 90%+ accuracy. -Conversation Analytics: Understand why customers reach out, how they feel, and what's driving contact volumes. -QA for Agents: Build a QA process agents can trust, with consistent scoring and full visibility for managers and agents alike. -QA for Bots: Catch hallucinations, guardrail violations, and off-brand responses before they reach your customers. -Business Intelligence: Share CX intelligence across the business with custom dashboards and reports for every team. -Integrated Coaching: Find every coaching opportunity and act on it faster, with plans built on complete performance data. -Learning Management System: Assign targeted learning the moment conversation data reveals a skill gap.

Average Rating: 4.5/5.0

Total Reviews: 831

How Do G2 Users Rate ScorebuddyCX?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 8.9/10)

Who Is the Company Behind ScorebuddyCX?

  • Seller: ScorebuddyCX
  • Company Website:
  • Year Founded: 2001
  • HQ Location: Dublin
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: PCI Compliance Specialist, Team Leader
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 58% Medium, 21% Small

What Do G2 Reviewers Say About ScorebuddyCX?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ScorebuddyCX, enjoying accessible data and intuitive setup.
  • Users value the customizable scorecards of ScorebuddyCX, which enhance quality evaluations and trend identification.
  • Users value ScorebuddyCX for its integrated coaching features, enabling structured feedback and tracking for performance improvements.
  • Users appreciate the efficiency of ScorebuddyCX, enabling effective quality assurance and streamlined performance tracking.
  • Users find ScorebuddyCX's helpful interface intuitive, making data access and interaction management seamless and efficient.
Cons
  • Users note that reporting feels limited in ScorebuddyCX, lacking advanced customization and requiring extra steps for insights.
  • Users experience missing features in ScorebuddyCX, hindering tasks like customizable reporting and QA score disputes.
  • Users often encounter slow loading times with ScorebuddyCX, particularly when navigating larger dashboards or reports.
  • Users find the layout issues complicate data visibility, requiring navigation across multiple pages for information access.
  • Users report frustrating scoring issues, such as lack of dispute options and inconsistencies in score saving.

What Are Recent G2 Reviews of ScorebuddyCX?

What Are G2 Users Discussing About ScorebuddyCX?

Selmo

Selmo is a cloud-based software for call centers and sales teams. We help businesses grow in revenues and improve customer retention by implementing call automation and improving sales processes. Selmo's predictive dialing technology repurposes up to 80% of agents' working hours from dialing to talking and boosts calling speed by 3 times. Helps with sales, customer support, recruitment, surveys, and other tasks requiring large amounts of calls. Perfect for teams of 2 agents and above.

Who Is the Company Behind Selmo?

  • Seller: Selmo
  • Year Founded: 2012
  • HQ Location: Singapore, SG
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®
Inia Debnath
ID
Researched and written by Inia Debnath
Updated March 3, 2025