# Best Contact Center Workforce Software for Small Business - Page 2 ## How Many Contact Center Workforce Software Products Does G2 Track? **Total Products under this Category:** 97 ### Category Stats (Aug 2026) - **Average Rating:** 4.22/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Peopleware (+0.51%) - Among all products in this category, Peopleware recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Contact Center Workforce Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 24,000+ Authentic Reviews - 97+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Contact Center Workforce Software ![G2 Grid® for Contact Center Workforce Software plotting products by satisfaction and market presence](https://www.g2.com/categories/contact-center-workforce/grids.png?focus%5B%5D=5494&focus%5B%5D=1342579&focus%5B%5D=87468&focus%5B%5D=2164&focus%5B%5D=37283&focus%5B%5D=5511&focus%5B%5D=348&focus%5B%5D=4215) Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), RingCX, CloudTalk, 8x8 Contact Center, RingCentral Contact Center, Talkdesk, Five9 Intelligent Cloud Contact Center Platform, and Genesys Cloud CX. Underlying data: [Grid® JSON](https://www.g2.com/categories/contact-center-workforce/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=ringcx&focus%5B%5D=cloudtalk&focus%5B%5D=8x8-contact-center&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=talkdesk&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=genesys-cloud-cx&segment=small-business) **Sponsored** ### SuccessKPI An AI-powered operating system for high-performing contact centers that delivers insights, action and automation. Complete BI reporting, AI-powered Quality Management, WFM, speech and text analytics, agent automation, and more. - Unified visibility and control: See what’s happening across channels, teams, systems, and workflows in one place, so nothing important is hidden and nothing critical is left unmanaged. - Insight that leads directly to action: Move beyond dashboards and reports to insights that tell you what to do next, who should do it, and where to focus to improve outcomes. - Tools to improve people and processes at scale: Identify coaching opportunities, process breakdowns, and automation candidates across thousands of agents without adding manual effort. - Built for enterprise complexity and regulation: Designed to work inside large, regulated environments with the security, governance, and flexibility enterprise teams require. Rather than monitoring 3-5% of sampled calls, SuccessKPI allows you to monitor 100% of customer contacts allowing companies to catch problems, identify upsell opportunities, and reduce agent churn. Our customers report an average of 10% improvement in NPS. Business Intelligence: Unify CX & EX data across every channel and tool into a single, secure foundation. Measure and improve your customer experience with BI for contact centers. Speech and Text Analytics: Surface real-time insights, anomalies, and signals from every customer interaction with AI-powered speech, text and sentiment analysis. Real-Time Agent & Supervisor Assist: Deliver next-best actions and guidance to agents, and empower supervisors with powerful real-time capabilities. Quality Monitoring: Save time, improve agent performance, and mitigate compliance risks by modernizing your quality management. Supercharge your experience with AI-powered evaluations and scoring. Workforce Management: Forecast interactions, automatically generate schedules, and gain the ability to monitor in real-time giving insight to everyone from the agent to the supervisor. Playbook Builder: Bring powerful AI to life in the most flexible and robust action platform available for contact centers. Put insights to action instantly and achieve better outcomes. Last-Mile Connectivity: Detect, act, and automate resolution of last-mile connectivity issues before they escalate. Keep a pulse on tech problems that plague remote agents such as desktop, network, and headset issues that create bad CX from what should have been successful interactions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=54&secure%5Bchosen_at%5D=2026-08-06T22%3A03%3A16Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=126944&secure%5Bresource_id%5D=54&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcontact-center-workforce%2Fsmall-business%3Fpage%3D2&secure%5Btoken%5D=ba759bb1ecb8e99ed7214e21b984a2db0746cdeb7dd1aa7b5909fd45e5197f8c&secure%5Burl%5D=https%3A%2F%2Fsuccesskpi.com%2Fsolutions&secure%5Burl_type%5D=paid_promos) ### [Squaretalk](https://www.g2.com/products/squaretalk/reviews) Squaretalk is a contact center solution platform designed to help users streamline communication with prospects and customers while enhancing sales opportunities and operational growth. This platform integrates various communication channels, including voice calls, WhatsApp Business messaging, and email, allowing teams to engage effectively with their audience. The solution is tailored for businesses of all sizes, offering features that simplify outreach and improve conversion rates without introducing unnecessary complexity or costs. Targeted at sales teams, customer support departments, and businesses looking to expand their communication capabilities, Squaretalk provides a comprehensive suite of tools that caters to diverse use cases. For instance, sales teams can utilize the platform's omnichannel capabilities to reach out to potential clients through their preferred communication methods, while customer support teams can manage inquiries efficiently across multiple channels. The flexibility of Squaretalk makes it an ideal choice for organizations aiming to enhance their customer engagement strategies and improve overall service delivery. Key features of Squaretalk include advanced call-handling capabilities, automated transcripts, and sentiment analysis, which collectively enhance the user experience. The platform's contact management system allows for organized tracking of interactions, ensuring that no lead is overlooked. Customizable workflows enable teams to tailor their processes according to specific business needs, while advanced reporting tools provide insights into performance metrics, helping organizations make data-driven decisions. The internal chat allows for quick sync, better mentoring, smoother escalations, and the unification of internal and external communication in one platform. Additionally, the platform prioritizes security with enterprise-grade measures, ensuring that sensitive customer information is protected. One of the standout aspects of Squaretalk is its ability to provide local numbers in over 150 destinations, which helps businesses establish a local presence and build trust with their customers. This feature is particularly beneficial for companies looking to expand their operations globally, as it allows them to connect with international clients in a familiar manner. By leveraging Squaretalk’s capabilities, businesses can not only shorten their sales cycles but also elevate their outreach efforts, ultimately leading to increased customer satisfaction and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 135 #### How Do G2 Users Rate Squaretalk? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Automation:** 10.0/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.8/10 (Category avg: 8.3/10) - **Intraday Management:** 8.8/10 (Category avg: 8.2/10) #### Who Is the Company Behind Squaretalk? - **Seller:** [Squaretalk](https://www.g2.com/sellers/squaretalk) - **Company Website:** squaretalk.com - **Year Founded:** 2014 - **HQ Location:** Jerusalem - **Twitter:** @SquareTalk 31 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=805392a45ccfdc27ad35dfde64b5afbb4b22a927dd05e10eab835743c36b0dc2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsquaretalk%2F&secure%5Burl_type%5D=linkedin_company_website) 74 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 53% Medium, 51% Small #### What Do G2 Reviewers Say About Squaretalk? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Squaretalk, enhancing workflow and simplifying management tasks seamlessly. - Users value the **automation capabilities** of Squaretalk, enhancing efficiency in call support and marketing strategies. - Users value the **efficiency** of Squaretalk, benefiting from real-time monitoring and tools that enhance operational effectiveness. - Users find Squaretalk to be a **highly reliable solution** for automating call support and SMS marketing efficiently. - Users appreciate the **ease of use and feature-rich platform** of Squaretalk, enhancing productivity and integration effortlessly. ##### Cons - Users find the **difficult setup** of Squaretalk challenging, particularly with complex workflows and overwhelming features. - Users highlight the **limited features** of Squaretalk, wishing for improvements in integrations and advanced functionalities. - Users find that **complex features** of Squaretalk can be overwhelming and not very intuitive for new users. - Users find the **complexity of advanced settings** in Squaretalk challenging, particularly for new users and in high-traffic times. - Users face **connection issues** during peak hours, which can disrupt their experience despite reliable support. #### What Are Recent G2 Reviews of Squaretalk? **["AI Transcripts & Smart Routing Transformed Our Visa & Travel Inquiry Process"](https://www.g2.com/survey_responses/squaretalk-review-13133843)** **Rating:** 5.0/5.0 stars _— Kithmi S._ [Read full review](https://www.g2.com/survey_responses/squaretalk-review-13133843) **["Perfect Platform for Managing Our Distributed Virtual Assistant Teams"](https://www.g2.com/survey_responses/squaretalk-review-13142693)** **Rating:** 5.0/5.0 stars _— Carlos S._ [Read full review](https://www.g2.com/survey_responses/squaretalk-review-13142693) #### What Are G2 Users Discussing About Squaretalk? - [What is Squaretalk used for?](https://www.g2.com/discussions/what-is-squaretalk-used-for) ### [Assembled WFM](https://www.g2.com/es/products/assembled-wfm/reviews) Assembled es una plataforma de soporte todo en uno diseñada para mejorar las operaciones de servicio al cliente integrando agentes de IA con gestión inteligente de la fuerza laboral. Esta solución tiene como objetivo ayudar a las empresas a ofrecer experiencias de soporte excepcionales mientras gestionan eficientemente sus recursos. Al aprovechar la tecnología avanzada, Assembled permite a las organizaciones optimizar sus procesos de soporte, asegurando que tanto los agentes de IA como los humanos trabajen en armonía para satisfacer las necesidades del cliente. La plataforma está dirigida principalmente a equipos de soporte al cliente en diversas industrias que buscan mejorar su eficiencia operativa y la calidad del servicio. Assembled es particularmente beneficioso para empresas que manejan grandes volúmenes de interacciones con clientes y requieren soluciones precisas de pronóstico y dotación de personal. Con sus capacidades, los equipos pueden automatizar una parte significativa de las interacciones con los clientes, permitiendo que los agentes humanos se concentren en consultas más complejas, mejorando así la productividad general y la satisfacción del cliente. Las características clave de Assembled incluyen programación rápida e intuitiva, que permite a los equipos crear horarios de trabajo personalizados que se adaptan a la demanda fluctuante. Esta flexibilidad es crucial para las organizaciones que experimentan niveles variables de consultas de clientes a lo largo del día o la semana. Además, la plataforma ofrece automatización impulsada por IA con humanos en el circuito, lo que garantiza que los agentes de IA puedan colaborar sin problemas con el personal humano, proporcionando un enfoque equilibrado al soporte al cliente. Esta característica única ayuda a mantener un toque personal en las interacciones con los clientes mientras se beneficia de la eficiencia de la automatización. Otro aspecto destacado de Assembled son sus potentes capacidades de pronóstico, que cuentan con más del 90% de precisión. Esta característica permite a los equipos predecir la demanda de los clientes con precisión, permitiendo decisiones óptimas de dotación de personal que se alinean con la carga de trabajo anticipada. Además, la plataforma proporciona visibilidad significativa entre equipos, asegurando que todas las partes interesadas tengan acceso a información e ideas relevantes, fomentando la colaboración y la toma de decisiones informadas. Assembled también sobresale en la elaboración de informes, ofreciendo análisis centralizados y robustos que proporcionan ideas accionables. Esta funcionalidad integral de informes empodera a los equipos para rastrear métricas de rendimiento, identificar tendencias y realizar ajustes basados en datos a sus estrategias de soporte. Al utilizar Assembled, las organizaciones pueden escalar sus operaciones de soporte de manera inteligente, equilibrando las fortalezas de la IA con el valor insustituible de la interacción humana, lo que finalmente conduce a experiencias mejoradas para el cliente y al éxito operativo. **Average Rating:** 4.6/5.0 **Total Reviews:** 184 #### How Do G2 Users Rate Assembled WFM? - **¿Ha sido the product un buen socio para hacer negocios?:** 9.5/10 (Category avg: 8.8/10) - **Automatización:** 7.9/10 (Category avg: 8.1/10) - **Análisis de rendimiento:** 8.1/10 (Category avg: 8.3/10) - **Gestión intradía:** 8.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind Assembled WFM? - **Vendedor:** [Assembled](https://www.g2.com/es/sellers/assembled) - **Sitio web de la empresa:** www.assembled.com - **Año de fundación:** 2018 - **Ubicación de la sede:** San Francisco, California - **Twitter:** @assembledhq 372 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54c7ff050add5f1b54c5fd19f89d60db0fd4745384537f7eecda6ae88d185611&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F26571599%2F&secure%5Burl_type%5D=linkedin_company_website) 133 empleados en LinkedIn® #### Who Uses This Product? - **Top Industries:** Servicios Financieros, Tecnología de la información y servicios - **Company Size:** 63% Medium, 21% Small #### What Do G2 Reviewers Say About Assembled WFM? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios encuentran que Assembled WFM es **muy accesible** , permitiendo una comprensión rápida y una gestión efectiva para todos los antecedentes. - Los usuarios aprecian las **capacidades de programación sin problemas** de Assembled WFM, que permiten ajustes fáciles y actualizaciones en tiempo real. - Los usuarios aprecian la **facilidad de programación** con Assembled WFM, disfrutando de ajustes sin problemas y seguimiento de datos en tiempo real. - A los usuarios les encanta el **diseño intuitivo** de Assembled WFM, lo que hace que sea fácil de entender y usar para cualquiera. - Los usuarios destacan la **eficiencia** de Assembled WFM, optimizando la programación y mejorando las capacidades de pronóstico para operaciones óptimas. ##### Cons - Los usuarios encuentran **los cambios de horario complicados** , lo que afecta su capacidad para gestionar tareas de manera efectiva y acceder a sus calificaciones. - Los usuarios encuentran las **funciones faltantes** en Assembled WFM, como los informes personalizados y el intercambio de turnos, frustrantes y limitantes. - Los usuarios encuentran que Assembled WFM tiene **características limitadas** , lo que obstaculiza la eficiencia, especialmente en las funcionalidades de informes y gestión de personal. - Los usuarios a menudo tienen dificultades con **informes deficientes** , incluyendo personalización limitada y retrasos en la actualización de datos, lo que afecta la eficiencia. - Los usuarios a menudo experimentan **tiempos de carga lentos** , lo que dificulta la finalización de tareas y complica la gestión de horarios. #### What Are Recent G2 Reviews of Assembled WFM? **["Gestión de la fuerza laboral simplificada con facilidad"](https://www.g2.com/es/survey_responses/assembled-wfm-review-12980620)** **Rating:** 5.0/5.0 stars _— Usuario verificado en Ocio, viajes y turismo_ [Read full review](https://www.g2.com/es/survey_responses/assembled-wfm-review-12980620) **["Mejora la visibilidad del personal y la eficiencia operativa"](https://www.g2.com/es/survey_responses/assembled-wfm-review-12977659)** **Rating:** 4.0/5.0 stars _— Airene D._ [Read full review](https://www.g2.com/es/survey_responses/assembled-wfm-review-12977659) #### What Are G2 Users Discussing About Assembled WFM? - [What is your primary use case for Assembled in workforce management, and how has it impacted your team's efficiency?](https://www.g2.com/es/discussions/what-is-your-primary-use-case-for-assembled-in-workforce-management-and-how-has-it-impacted-your-team-s-efficiency) - [¿Para qué se utiliza Assembled?](https://www.g2.com/es/discussions/what-is-assembled-used-for) ### [Avaya Contact Center](https://www.g2.com/es/products/avaya-contact-center/reviews) El Centro de Contacto de Avaya se entrega a través de Avaya Infinity, una plataforma nativa de la nube diseñada para orquestar experiencias de cliente sin interrupciones a través de todos los canales. Construido sobre una arquitectura moderna de microservicios con orquestación de IA abierta, Avaya Infinity permite a las organizaciones gestionar inteligentemente interacciones de voz, digitales, correo electrónico y mensajería. Proporciona enrutamiento dinámico, automatización impulsada por IA y orquestación en tiempo real, con la flexibilidad única de desplegarse completamente en la nube, en las instalaciones o en un entorno híbrido. Capacidades Principales: Manejo de Voz: Enrutamiento inteligente, transcripción en tiempo real, grabación de llamadas con búsqueda inteligente, cancelación de ruido, soporte de devolución de llamada y llamadas basadas en navegador WebRTC a través de OmniSDK. Canales Digitales: Chat web rico en funciones (confirmaciones de lectura, indicadores de escritura, botones interactivos), integración de correo electrónico de Microsoft 365 y mensajería a través de plataformas clave de consumo. Orquestación de Flujos de Trabajo: Diseño de flujos de trabajo de bajo código/sin código, flujos de trabajo generados por IA, colas dinámicas basadas en SLA y ejecución segura PCI para automatizar viajes de cliente de extremo a extremo. Escritorio del Agente: Un cliente unificado basado en navegador que presenta integración sin interrupciones con CRM, pantallas emergentes, clic para marcar y una interfaz de usuario personalizable a través de Infinity Elements. Campañas Salientes: Alcance totalmente automatizado de voz, SMS y correo electrónico con modos de marcación Predictiva, Progresiva y de Vista Previa. Análisis e Informes: Tableros en tiempo real, herramientas históricas para supervisores e inteligencia empresarial avanzada impulsada por una arquitectura de data lakehouse de Databricks. Fundación de IA y Tecnología: Tandem Care (IA Agente): Asistentes de IA personalizados que colaboran sin problemas con agentes humanos, aumentando sus capacidades para hacerlos hasta 10 veces más productivos mientras preservan el toque humano. Protocolo de Contexto de Modelo (MCP): Permite la orquestación de IA abierta, permitiendo a las organizaciones conectar de manera segura cualquier modelo de IA con herramientas internas y API sin bloqueo de proveedor. Índice de Rendimiento de IA (APIx): Un conjunto integral de KPI impulsados por el valor que miden el impacto y la efectividad del mundo real de la IA dentro de su centro de contacto. Modelos de Despliegue Flexibles: Nube: Una plataforma totalmente gestionada, nativa de la nube que entrega el conjunto completo de capacidades de Infinity sin necesidad de infraestructura en las instalaciones. Híbrido: Combina Infinity alojado en la nube con infraestructura existente en las instalaciones, permitiendo a las empresas proteger inversiones heredadas o datos sensibles mientras añaden capacidades digitales modernas. En las Instalaciones: La pila completa de Infinity re-plataformada para ejecutarse en el centro de datos del cliente, diseñada para industrias reguladas con mandatos estrictos de soberanía de datos. Beneficios Clave: Verdadero Omnicanal: Contexto y orquestación ininterrumpidos a través de voz, correo electrónico, chat, SMS y puntos de contacto salientes. Arquitectura Abierta: Diseño API-first que se integra sin problemas con cualquier sistema CRM, ERP, HRM o de back-office. Eficiencia Operativa: Enrutamiento inteligente, flujos de trabajo automatizados y autoservicio inteligente reducen drásticamente los tiempos de manejo y aumentan la resolución en el primer contacto. Innovación Continua: Una base de microservicios asegura actualizaciones sin tiempo de inactividad y escalabilidad sin problemas. Resumen: El Centro de Contacto de Avaya a través de Avaya Infinity sirve a empresas de mercado medio a grandes que buscan modernizar el compromiso con el cliente sin comprometer el control arquitectónico. Es ideal para organizaciones, particularmente aquellas en industrias altamente reguladas, que requieren verdadera orquestación omnicanal, automatización avanzada de IA y la flexibilidad para elegir su modelo de despliegue exacto. **Average Rating:** 4.1/5.0 **Total Reviews:** 153 #### How Do G2 Users Rate Avaya Contact Center? - **¿Ha sido the product un buen socio para hacer negocios?:** 7.9/10 (Category avg: 8.8/10) - **Automatización:** 7.1/10 (Category avg: 8.1/10) - **Análisis de rendimiento:** 7.3/10 (Category avg: 8.3/10) - **Gestión intradía:** 8.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind Avaya Contact Center? - **Vendedor:** [Avaya](https://www.g2.com/es/sellers/avaya) - **Año de fundación:** 2000 - **Ubicación de la sede:** Morristown, NJ - **Twitter:** @Avaya 36,704 seguidores en Twitter - **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cb7b6b87b0fee52cbc9e0a2fcc8e720949ef23b4dac0afa2a3d3662f9753a20a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1494%2F&secure%5Burl_type%5D=linkedin_company_website) 11,775 empleados en LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ingeniero de telecomunicaciones - **Top Industries:** Telecomunicaciones, Tecnología de la información y servicios - **Company Size:** 52% Large, 34% Medium #### What Do G2 Reviewers Say About Avaya Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Los usuarios valoran las **robustas funciones de llamadas** del Centro de Contacto Avaya, facilitando comunicaciones entrantes y salientes sin problemas. - Los usuarios valoran las **fuertes capacidades analíticas** del Centro de Contacto de Avaya para una gestión efectiva de voz e informes. - Los usuarios aprecian la **calidad de llamada** del Centro de Contacto Avaya, destacando su fortaleza en voz empresarial e informes. - Los usuarios valoran la **conectividad sin interrupciones** del Centro de Contacto de Avaya, lo que permite realizar llamadas eficientes desde cualquier lugar. - Los usuarios aprecian la **facilidad de uso** del Centro de Contacto de Avaya, beneficiándose de sus características sencillas. ##### Cons - Los usuarios encuentran que la **complejidad en el despliegue, las configuraciones y las integraciones** es un desafío significativo con Avaya Contact Center. - Los usuarios enfrentan **dificultades de personalización** con Avaya Contact Center, complicando el despliegue, las configuraciones y las integraciones. - Los usuarios a menudo enfrentan **desafíos difíciles de implementación** con Avaya Contact Center debido a sus complejos procesos de despliegue e integración. - Los usuarios encuentran el **configuración difícil** del Centro de Contacto de Avaya desafiante debido a la implementación y configuraciones complejas. - Los usuarios a menudo experimentan **errores de autenticación y problemas de línea estática** que interrumpen la comunicación y la eficiencia. #### What Are Recent G2 Reviews of Avaya Contact Center? **["Relación calidad-precio"](https://www.g2.com/es/survey_responses/avaya-contact-center-review-11691627)** **Rating:** 5.0/5.0 stars _— Gandhi S._ [Read full review](https://www.g2.com/es/survey_responses/avaya-contact-center-review-11691627) **["Plataforma fácil de usar, pero apariencia anticuada"](https://www.g2.com/es/survey_responses/avaya-contact-center-review-11822093)** **Rating:** 4.0/5.0 stars _— Athena M._ [Read full review](https://www.g2.com/es/survey_responses/avaya-contact-center-review-11822093) ### [VCC Live](https://www.g2.com/products/vcc-live/reviews) VCC Live is a cloud-based contact center solution for managing the full scope of inbound and outbound activities. ▸ Omnichannel, feature-filled software ▸ No user coding or development required ▸ Leader in client satisfaction and ease of use ▸ Renowned for quick setup and support ▸ Consultative pricing to meet precise needs About our platform... Channels for delivering a great CX: ▸ Voice: Calls using digital lines for crystal-clear quality ▸ Email: Built-in email with mass sends and workflows ▸ SMS: Automate notifications with a personalized touch ▸ Live chat: Real-time support to boost resolutions and sales ▸ Chat apps: Connect over the most popular messaging apps ▸ Social: Increase responsiveness via company social pages Features for fueling campaigns: ▸ ACD: Connect customers with the right agents to boost resolutions ▸ Automated dialers: Achieve higher volumes of outbound calls ▸ IVR: Easily build menus for call navigation and data capture ▸ Outbound IVR: Automate large-scale campaigns without agents ▸ Real-time dashboards: Customize and organize KPIs however you want ▸ VCC Live Pay: Conduct swift and secure payments over the phone ▸ Voicemail detection: Diminish encounters to keep agents active ▸ Integrations: Sync with any of your trusted business tools such as CRMs To learn more about our cloud contact center software at: https://vcc.live/ **Average Rating:** 4.6/5.0 **Total Reviews:** 160 #### How Do G2 Users Rate VCC Live? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Automation:** 8.3/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.8/10 (Category avg: 8.3/10) - **Intraday Management:** 8.9/10 (Category avg: 8.2/10) #### Who Is the Company Behind VCC Live? - **Seller:** [VCC Live Group Zrt](https://www.g2.com/sellers/vcc-live-group-zrt) - **Year Founded:** 1999 - **HQ Location:** Budapest, Pest - **Twitter:** @vcc\_live\_brand 1,516 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d67eaa2a24a95d0f85444152dabd1f7baab102fb364635c795e90c793c4d263&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2488255%2F&secure%5Burl_type%5D=linkedin_company_website) 83 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 51% Medium, 42% Small #### What Do G2 Reviewers Say About VCC Live? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **intuitive and user-friendly interface** of VCC Live, facilitating seamless navigation and configuration. - Users praise the **exceptional customer support** of VCC Live, highlighting prompt responses and proactive assistance from the team. - Users highlight the **exceptional support** from VCC Live, noting the team's dedication and prompt assistance in every situation. - Users appreciate the **wide range of detailed reports** that VCC Live provides, enhancing their reporting capabilities. - Users value VCC Live for its **100% stable operation** , ensuring reliable delivery and effective performance during campaigns. ##### Cons - Users find the **customization difficult** , citing complicated setup processes and insufficient guidance for settings adjustments. - Users find a significant **lack of clarity** in VCC Live, making navigation and understanding difficult. - Users report **user interface issues** with VCC Live, finding navigation complicated and outdated, impacting overall usability. - Users find the **UI design poor** , noting that navigation is confusing and the interface feels outdated. - Users often face **usability issues** with VCC Live, finding the setup processes complicated and support documentation lacking. #### What Are Recent G2 Reviews of VCC Live? **["Great experience"](https://www.g2.com/survey_responses/vcc-live-review-9484010)** **Rating:** 5.0/5.0 stars _— Diana G._ [Read full review](https://www.g2.com/survey_responses/vcc-live-review-9484010) **["Outstanding Customer Support and a Transparent, User-Friendly Application"](https://www.g2.com/survey_responses/vcc-live-review-11459084)** **Rating:** 5.0/5.0 stars _— Lilla K._ [Read full review](https://www.g2.com/survey_responses/vcc-live-review-11459084) #### What Are G2 Users Discussing About VCC Live? - [What do you like most about VCC Live for contact center solutions, and what could be improved?](https://www.g2.com/discussions/what-do-you-like-most-about-vcc-live-for-contact-center-solutions-and-what-could-be-improved) - [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) - 1 comment ### [Playvox WFM](https://www.g2.com/products/playvox-wfm/reviews) Playvox by NICE Workforce Management (WFM) uses AI for efficient capacity planning, forecasting, scheduling, and intraday planning, accessible via the cloud. It provides real-time visibility into staff allocation, supports shift swaps and time-off requests, and enhances employee engagement. Its interactive dashboard focuses on key KPIs like shrinkage and service levels. Designed for digital, omnichannel contact centers, Playvox WFM handles complex interactions and concurrent work for chat, email, and social media. Its intuitive design simplifies workforce management, allowing quick training and improved customer experiences. **Average Rating:** 4.7/5.0 **Total Reviews:** 122 #### How Do G2 Users Rate Playvox WFM? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 8.8/10) - **Automation:** 9.6/10 (Category avg: 8.1/10) - **Performance Analysis:** 9.8/10 (Category avg: 8.3/10) - **Intraday Management:** 9.7/10 (Category avg: 8.2/10) #### Who Is the Company Behind Playvox WFM? - **Seller:** [Playvox](https://www.g2.com/sellers/playvox) - **Year Founded:** 2012 - **HQ Location:** Sunnyvale, CA - **Twitter:** @PlayVoxCX 1,675 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b15d2d64fa41a2a03018f7055c1e37412e5d9b77d93fa2331fb66bae1c080c2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1085709%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Retail - **Company Size:** 49% Medium, 33% Large #### What Do G2 Reviewers Say About Playvox WFM? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of Playvox WFM, simplifying team management and enhancing organization effortlessly. - Users appreciate the **easy scheduling** features of Playvox WFM, making team management stress-free and organized. - Users appreciate the **scheduling ease** of Playvox WFM, making team management stress-free and organized. - Users value the **efficiency** of Playvox WFM, simplifying team management and ensuring smooth operations without stress. - Users appreciate the **time management** features of Playvox WFM, enabling them to stay organized and punctual effortlessly. ##### Cons - Users criticize the **missing features** in Playvox WFM, including inadequate shift swaps and limited mobile access. - Users experience **limited features** with Playvox WFM, particularly missing key tools for scheduling and performance tracking. - Users experience **display issues** with calendar formats and unsupported icons that hinder usability and customization. - Users experience **inefficient reporting** in Playvox WFM, struggling with slow performance and inconsistent data retrieval. - Users find the **poor interface design** of Playvox WFM hampers usability, despite some overall positive aspects. #### What Are Recent G2 Reviews of Playvox WFM? **["Effortless Team Management, Smooth Operations"](https://www.g2.com/survey_responses/playvox-wfm-review-12229198)** **Rating:** 4.5/5.0 stars _— Felipe B._ [Read full review](https://www.g2.com/survey_responses/playvox-wfm-review-12229198) **["Great reporting and time tracking tool"](https://www.g2.com/survey_responses/playvox-wfm-review-11419098)** **Rating:** 5.0/5.0 stars _— Alberto L._ [Read full review](https://www.g2.com/survey_responses/playvox-wfm-review-11419098) #### What Are G2 Users Discussing About Playvox WFM? - [What is Playvox WFM used for?](https://www.g2.com/discussions/what-is-playvox-wfm-used-for) ### [Dixa](https://www.g2.com/products/dixa/reviews) Dixa is the agentic customer service platform behind exceptional ecommerce brands. We help customer service leaders resolve issues faster, deliver better experiences at scale, and grow support without proportional headcount. Dixa combines a helpdesk and a contact center in one platform, with every channel, phone, email, live chat, WhatsApp, Instagram, Facebook Messenger, and SMS, included natively in every plan. Mim, Dixa's AI agent, resolves customer inquiries end to end (processing refunds, updating orders, answering FAQs) across chat, email, WhatsApp, and more, then hands off to a human with full context when judgment or empathy is needed. AI Co-Pilot assists agents in real time with suggested replies, translation, and conversation summaries. Dixa's Conversation Engine gives teams a visual, no-code way to build routing rules, automations, and escalations without engineering support. Real-time dashboards and Auto QA give managers visibility into performance and quality without manual reporting. Dixa serves 1,000+ ecommerce brands across 42 countries, including Rapha, Oliver Bonas, Charles Tyrwhitt, Mytheresa, and tink. Founded in Copenhagen in 2015, Dixa has raised $158M, including a $105M Series C led by General Atlantic. **Average Rating:** 4.2/5.0 **Total Reviews:** 380 #### How Do G2 Users Rate Dixa? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 8.8/10) - **Automation:** 8.5/10 (Category avg: 8.1/10) - **Performance Analysis:** 8.4/10 (Category avg: 8.3/10) - **Intraday Management:** 8.3/10 (Category avg: 8.2/10) #### Who Is the Company Behind Dixa? - **Seller:** [Dixa](https://www.g2.com/sellers/dixa) - **Year Founded:** 2015 - **HQ Location:** Copenhagen, Capital Region - **Twitter:** @DixaApp 2,708 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=22b0d008d855f83a6526193189c4d49574d61e3d4938caf9b7568370fbf47afb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10072046%2F&secure%5Burl_type%5D=linkedin_company_website) 153 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Agent - **Top Industries:** Retail, Leisure, Travel & Tourism - **Company Size:** 53% Medium, 43% Small #### What Do G2 Reviewers Say About Dixa? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Dixa, finding it intuitive and straightforward for seamless customer interactions. - Users value the **user-friendly interface** of Dixa, making customer interaction smooth and efficient across all channels. - Users appreciate the **responsive customer support** of Dixa, ensuring smooth interactions and resolving issues promptly. - Users find Dixa to be very **intuitive and easy to use** , making customer interactions smooth and efficient. - Users commend Dixa for its **efficiency** , facilitating seamless management of customer interactions and saving valuable time. ##### Cons - Users express concern over **limited features** , particularly in automation, analytics, language support, and third-party integration. - Users note the **limited features** of Dixa, particularly in automation, analytics, and language support, affecting overall usability. - Users express concerns about the **limited features** of Dixa, particularly in automation, analytics, and language support. - Users experience various **chat functionality issues** with Dixa, including glitches and limitations in support features. - Users find the **lack of clarity** in analytics and feature limitations hinder effective use of Dixa's capabilities. #### What Are Recent G2 Reviews of Dixa? **["Streamlined omnichannel support with room to grow"](https://www.g2.com/survey_responses/dixa-review-11702730)** **Rating:** 4.0/5.0 stars _— Rodrigo M._ [Read full review](https://www.g2.com/survey_responses/dixa-review-11702730) **["Fantastic software, onboarding, customer service and overall experience!"](https://www.g2.com/survey_responses/dixa-review-11206297)** **Rating:** 5.0/5.0 stars _— Sofie G._ [Read full review](https://www.g2.com/survey_responses/dixa-review-11206297) #### What Are G2 Users Discussing About Dixa? - [What is Dixa used for?](https://www.g2.com/discussions/what-is-dixa-used-for) - [‹ Prev‹ Prev](/categories/contact-center-workforce/small-business?order=g2_score#product-list) - [1](/categories/contact-center-workforce/small-business?order=g2_score#product-list) - 2 - Next ›Next › Spotlight Categories [Security Awareness Training Software](https://www.g2.com/categories/security-awareness-training) [Field Service Management Software](https://www.g2.com/categories/field-service-management) [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools) [Background Check Software](https://www.g2.com/categories/background-check) [CMMS Software](https://www.g2.com/categories/cmms) Similar Categories - [Call Center Infrastructure (CCI)](/categories/call-center-infrastructure-cci) - [Contact Center](/categories/contact-center) - [Contact Center AI Observability](/categories/contact-center-ai-observability) - [Contact Center Knowledge Base](/categories/contact-center-knowledge-base) - [Contact Center Quality Assurance](/categories/contact-center-quality-assurance) - [Speech Analytics](/categories/speech-analytics) [Browse Contact Center Workforce Themes](/categories/contact-center-workforce/themes)