Language IO
Language IO ensures any customer service agent can talk to any customer on any channel in any language. Through the power of AI, your follow-the-sun model now supports every language under the sun, whether it is on chat, voice, or email. Our unique model ensures you have the best translation available based on the language pair used by the agent and the customer. That way, your conversations are not only accurate but human. We encrypt all personal information so your customer's data is always protected and leaves zero trace. Language IO integrates seamlessly with Salesforce Service Cloud, Zendesk, ServiceNow, and Oracle. We also provide an API.
Average Rating: 4.4/5.0
Total Reviews: 86
How Do G2 Users Rate Language IO?
- Image Translation: 7.9/10 (Category avg: 7.5/10)
- AI Text Generation: 7.8/10 (Category avg: 7.5/10)
- AI Text Summarization: 8.1/10 (Category avg: 7.2/10)
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
Who Is the Company Behind Language IO?
- Seller: Language IO
- Company Website:
- Year Founded: 2011
- HQ Location: Cheyenne, US
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Twitter: @languageio
1,272 Twitter followers -
LinkedIn® Page: www.linkedin.com
60 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Computer Software, Information Technology and Services
- Company Size: 52% Medium, 28% Large
What Do G2 Reviewers Say About Language IO?
AI-generated summary from verified user reviews
Pros
- Users value the real-time translation capabilities of Language IO, enhancing efficiency and integration with Salesforce.
- Users rave about the multilingual support of Language IO, enhancing efficiency in handling global customer interactions.
- Users appreciate the ease of use of Language IO, enjoying quick responses and seamless integration for support.
- Users appreciate the translation efficiency of Language IO, highlighting its quick responses and ease of integration.
- Users appreciate the quick responsiveness and support from Language IO, enhancing customer service efficiency.
Cons
- Users find usability issues due to an outdated UI and lack of notification for translations readiness.
- Users are frustrated by the missing delivery and typing indicators in Language IO, leading to uncertainty in translation readiness.
- Users find the high cost of Language IO challenging, as tier pricing demands extensive usage for value.
- Users feel that the interface issues hinder usability and overall experience with Language IO.
- Users experience translation issues with noticeable oddities, including slang and lack of readiness indicators for translations.
What Are Recent G2 Reviews of Language IO?
"Probably the best Live Translation service"
Rating: 4.5/5.0 stars
— Verified User in Broadcast Media
"Seamless Flexibility In and Beyond Salesforce"
Rating: 4.5/5.0 stars
— Nersan G.

