MotionPoint Reviews & Product Details

The Turn Key nature of the solution allows me to get things done without doing anything. The Team we work with at MotionPoint are always on top of things, and are amongst our best vendor teams. We could not manage to deliver 29 languages without MotionPoint. Owning our own translation memory is also a key differentiator. Review collected by and hosted on G2.com.

If I could improve anything it would be support for reverse translation. Review collected by and hosted on G2.com.

I love the ease of maintaining my foreign language sites! I only make the changes on our English site, and MotionPoint does the rest. Maintaining multiple languages used to require making changes on each site individually. MotionPoint's customer service is on point. The staff is responsive and very helpful in resolving issues. Review collected by and hosted on G2.com.

Not so much a dislike, but I do wish the updates to the foreign language sites could be nearly instantaneous instead of a next-day delay. Review collected by and hosted on G2.com.

I cannot comment on the quality of the actual translations but the implementation of the technology is just amazing. If the user selects an alternative language, then the call to deliver the page is intercepted by the Motionpoint process, which simply serves up the translated version. We use Adobe AEM, which has the ability to have multiple renditions of a page for languages but we would then have to manage all those page copies - this solution just works without us doing anything - other than paying the bill. Review collected by and hosted on G2.com.

It is not inexpensive - when I took over the digital team I called them in to try to understand the costs. Once I understood the effort that they were taking from the team, I swallowed and accepted the cost as being appropriate. Review collected by and hosted on G2.com.

MotionPoint does a great job translating technical content that an AI could not handle. When Google Translate isn't enough for your business, MotionPoint can help. Review collected by and hosted on G2.com.

MotionPoint has an awesome team and translation is always on point, but it is very pricey. For many businesses, the price point may not make sense compared to other options which are 90% cheaper using AI translation tools. Review collected by and hosted on G2.com.

Translations are done in a "it just works" way; you don't really spend any calories on the mechanisms working under the hood. A helpful, available, service minded and solution oriented support solution. Review collected by and hosted on G2.com.

Nothing, really. But be aware that you need to dedicate time for the one-time setup of the service. No room for cheating here. Review collected by and hosted on G2.com.

My company has been using MotionPoint for a few years now, and for the most part, their proxy solution has been very reliable, requiring very little intervention from within. We have been able to maintain a Spanish site with only one or two employees involved. Review collected by and hosted on G2.com.

I think this is partially because of the pandemic, but the level of customer service has declined over the last couple of years. I think there is no longer a fully-staffed contact center, so I can't always get somebody from the support team on the phone when a critial issue arises. Review collected by and hosted on G2.com.

If you need to have your site translated, MotionPoint does a phenomenal job. What impresses me more about MotionPoint is the support they provide after the translated site goes live. To me, that is the essential aspect of our relationship. Ongoing superior support they provide. Review collected by and hosted on G2.com.

The support they provide today is excellent. It did take a little bit of effort to understand the support center's internal processes in the beginning. Once I understood, I was able to connect the dots with our processes. So we worked together that supported both operations. Review collected by and hosted on G2.com.

MotionPoint has one of the best customer service teams in the industry. They treat every client as if they were their only client. They go above and beyond to be a great partner and are always looking for ways to improve the customer journey while being efficient and cost effective. Review collected by and hosted on G2.com.

There is not much to say as far as disliking MotionPoint. We have had some challenges with integrating the technology with our products; however, MotionPoint works very hard to assist us in finding a solution that works. We have yet to have a problem we couldn't solve. Review collected by and hosted on G2.com.

Their level of support is amazing, in case a situation is found, after the support ticket is created, they answer in less than 30mins and provide constant updates of what they are doing and their findings. I even recall times when they setup a meeting if needed to show us the root cause and their proposed solutions. Review collected by and hosted on G2.com.

Nothing from what I can recall in the last 3 years working with them, their SLAs are top-notch. Review collected by and hosted on G2.com.

The communication between teams is very good, they are so kind and work with respect, the information and images attached on the tickets are very helpful, they are competent Review collected by and hosted on G2.com.

Better translation quality, some phrases or text translated doesn't have any sense in Spanish. Sometimes motion point team takes them a long time to start fixing a ticket, so, when they use the user provided, the user is not working anymore, because users are changing all the time, then I have to find another user and it sometimes happens the same, and takes me a lot of time find another user Review collected by and hosted on G2.com.