Podium
Podium builds the AI Employees that power local businesses. Trusted by 60,000+ businesses across Automotive, Home Services, Aesthetics, and Retail, Podium's AI Employees increase lead conversion by 45% and generate 30% more revenue, without adding headcount. Podium is purpose-built for the industries we serve: Automotive: Podium turns every lead into a test drive or service appointment and searches for more opportunities in your database. Used by over 6,000 auto dealerships, Jerry, our AI employee, drives revenue through Sales AI, Service AI and Voice AI for fixed ops, with direct integrations to Reynolds & Reynolds, VinSolutions, CDK, Tekion, Dealertrack, Dealervault, Dealersocket, X-time and every other major CRM, DMS and scheduling system Home Services: Podium is the AI Operating System for HVAC, plumbing, electrical, and garage door contractors: Podium FSM, scheduling, memberships, and payments all in one platform. Larry, our AI employee, answers every call, books jobs directly onto the dispatch board, and follows up until the invoice is paid. Aesthetics: Podium is the AI Operating System for aesthetics: Podium EMR, patient communications, and marketing all in one platform. Avery, our AI front desk, responds to every lead, books appointments directly onto your calendar, and handles after-hours inquiries. Retail: Podium is the AI-powered communication, reviews, and payments platform for furniture, appliance, jewelry, and mattress retailers. Podium's AI Employee responds to every lead in under 60 seconds, 24/7. Since our founding in 2014, Podium has deployed thousands of AI Employees and become the system that drives growth and efficiency for local businesses. Podium has been recognized for Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents for local business, and awarded #1 AI Agent for Business Operations by G2.
Average Rating: 4.5/5.0
Total Reviews: 2,027
How Do G2 Users Rate Podium?
- Ease of Admin: 9.3/10 (Category avg: 8.7/10)
- Messaging: 9.3/10 (Category avg: 8.6/10)
- Mobility: 9.1/10 (Category avg: 8.6/10)
- Reporting: 8.6/10 (Category avg: 8.4/10)
Who Is the Company Behind Podium?
- Seller: Podium
- Company Website:
- Year Founded: 2014
- HQ Location: Lehi, UT
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Twitter: @PodiumHQ
4,178 Twitter followers -
LinkedIn® Page: www.linkedin.com
1,639 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, General Manager
- Top Industries: Automotive, Retail
- Company Size: 60% Small, 35% Medium
What Do G2 Reviewers Say About Podium?
AI-generated summary from verified user reviews
Pros
- Users find Podium's ease of use and intuitive design to significantly enhance their business operations and efficiency.
- Users appreciate Podium for its user-friendly interface and effective communication features that enhance business operations.
- Users highly value Podium's unified communication, seamlessly integrating multiple messaging platforms for streamlined customer engagement.
- Users love the easy communication with customers via Podium, enhancing real-time interactions and improving service insights.
- Users rave about the fantastic customer support from Podium, enhancing business operations and satisfaction significantly.
Cons
- Users find messaging issues with Podium, struggling to manage a high volume of inquiries effectively.
- Users express concern over missing features in Podium, hindering effective service management and customer engagement.
- Users find Podium's limited features challenging, particularly with tracking messages and lack of integration options.
- Users find Podium's pricing to be excessive, deterring small businesses from fully utilizing the platform.
- Users report poor customer support, facing aggressive practices and frustrating cancellation processes that sour their experience.
What Are Recent G2 Reviews of Podium?
"Fees less like a review collection tool and more like a digital front desk"
Rating: 4.0/5.0 stars
— Neelakshi S.
"Podium Transformed Our Agency Communication with Seamless on Demand Integrations"
Rating: 5.0/5.0 stars
— Kenya A.
What Are G2 Users Discussing About Podium?
- Is podium a CRM? - 2 comments
- What does the company podium do? - 2 comments
- What is podium app?

