Steer Reviews & Product Details

Customer communication and notifications is excellent. Deferred work campaigns and maintenance campaigns have been extremely beneficial as well. Review collected by and hosted on G2.com.

Creating and maintaining campaigns is a bit cumbersome for staff members who's primary role is not a CSR. I'm sure regular use and more training would overcome those issues. A closer integration with AutoOps that uses a single sign on and web page would also streamline the entire process. Review collected by and hosted on G2.com.

The backdoor to Tekmetrics reaches out for appointment reminders, communication, making sure the customer is ok and satisfied with repairs along with requesting reviews to boost SEO presence. Customer support reaches out regularly to see if I have any questions. They make it easy to use for creating campaigns SMS or Email. It was as simple as toggling the button on Tekmetrics for easy integration. They also have the option to send SMS alerts when a customer contacts VIA MechanicAdvisor to my email so I can respond faster. Review collected by and hosted on G2.com.

Sometimes the messages are hard to clear out without individually selecting on each one. Review collected by and hosted on G2.com.

The most liked feature in Mechanic advisor is - connecting people seamlessly throughout the repair / car workstation and providing updates on a timely basis on cost and other facts Review collected by and hosted on G2.com.

The most unliked feature in Mechanic advisor is -- its not user-friendly with the application and the terms used are not relevant , it should show the progress of car repair and EOD for the work done Review collected by and hosted on G2.com.

the main feature that i liked about mechanic advisor is connecting people to their car/or any other vehicles repair - so that we can get things done by a single app Review collected by and hosted on G2.com.

the idea here is great but the user interaction on the app should be simplified ( user friendly) - like what product you want and what is the exact price of it - what will be the labour cost including all tax - Review collected by and hosted on G2.com.

I love their "Find The Right Mechanic" feature. It allows you to search your local area for mechanic options and provides reviews of the mechanic shops. They also show coupon offers that are near you when you search for mechanic options. They also have the program as a mobile app as well as a website. You can directly interact with your mechanic working on your vehicle through the mobile app sending pictures and getting updates. Review collected by and hosted on G2.com.

I dislike how new the app/program is. There is not a plethora of reviews yet, and the mechanics haven't all claimed their shops on the program. Review collected by and hosted on G2.com.

I like how they provide the list and the features to communicate with customers. I have never seen a shop here in the local area that runs through this automation, and it's indeed great to have so much automation with less cost. Review collected by and hosted on G2.com.

Nothing as such because its been a shorter time to use it but can tell that there is a room to improve the graphics a bit and maybe increasing the customer directory is good but need to see that it doesn't become a service like yellow pages. Review collected by and hosted on G2.com.

Well, the best part of MechanicAdvisor is how it helps us connect and create a network, which helps during difficult times and maintains our vehicle with regular reminders and checks. Review collected by and hosted on G2.com.

There are more than 5000 shops & mechanics which are certified. However, choosing from the vast list will be confusing and complicated. Instead, you can have prime certified service providers whom we can pick and opt for the service. Review collected by and hosted on G2.com.

It's great being able to utilize this site to find mechanics that are nearby, along with any deals that they have going on. It's always nice to save money by doing a little bit of research ahead of time. Review collected by and hosted on G2.com.

The only issue that I seem to have is it can be hard to find a mechanic in small locations. It would be awesome if at least they show up in the search even if they have no deals available. Review collected by and hosted on G2.com.

I like the verity's of plans like premium standard basic Review collected by and hosted on G2.com.

In repair shop section, EV should be added because of the increased market of EV's Review collected by and hosted on G2.com.

It's so easy to search for solutions and find correct solutions to fix vehicles. You are able to click through and find what is wrong with the vehicle and refine your search easily. Review collected by and hosted on G2.com.

If it's a vague issue you may get a lot of search results back and it may not narrow your problem down. You need to be as specific as possible or you won't get the results you want. Review collected by and hosted on G2.com.