DealerSocket Reviews & Product Details

Experience the automotive industry leader in CRM. Sell more vehicles and drive profitability with the most powerful set of features in the market. Consolidate your customer intelligence in one system. Leverage seamless integration of your sales, marketing, service, desking, data mining, website, and digital retailing capabilities. Manage a faster, more effective sales process with streamlined workflows and robust call management and lead management systems.

Seller

DealerSocket

Discussions

DealerSocket Community

Languages Supported

English, Spanish

Solution Type

Best-of-Breed

Overview by

Lynda Nguyen

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

19 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 66 real user reviews.

Implementation Time

2 months

Perceived Cost

$$$$$

DealerSocket Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is DealerSocket, and what problem is it built to solve?

DealerSocket provides software for the automotive industry to help dealerships manage operations and improve customer satisfaction. Its suite includes CRM tools, digital marketing, inventory management, and finance and insurance applications.

What languages does DealerSocket support?

DealerSocket supports 2 languages: English and Spanish.

What company sizes and industries is DealerSocket the best fit for?

Positive reviewer profiles cluster most in small businesses and mid-market organizations, with automotive the clearest industry fit.

Small businesses: Teams with 50 or fewer employees.
Mid-market: Organizations in the 51–1,000 employee range.
Automotive: The industry most represented in positive reviewer profiles.

How long does it take to implement DealerSocket across a team?

The most common reported time to go live is 1–3 months, though some teams report a faster rollout. The reported ranges break down this way:

Time to go live	Relative frequency
1–3 months	Most common
Less than 1 month	Common
Less than 1 day	Less common
3–6 months	Infrequent
Never	Infrequent

What customer support options does DealerSocket provide, and how do users find the overall support experience?

DealerSocket provides support by email/help desk and phone. The experience is mixed: users value helpful, accessible assistance, but also describe slow responses, difficulty getting callbacks, and issues that take too long to resolve.

What features or capabilities could make DealerSocket even more useful?

DealerSocket could be more useful with improvements that make common workflows smoother and customer data more dependable.

Simpler workflows: Reduce extra clicks and make navigation, task completion, and the newer interface more intuitive.
Better duplicate handling: Improve automatic detection and merging of duplicate customer and lead records.
More reliable performance: Address slowdowns, glitches, and outages that can interrupt day-to-day work.
Stronger integrations: Improve connections and data syncing with other dealership systems and platforms.
More flexible reporting and communication tools: Make custom reports and email editing easier to use.

G2 reviews are authentic and verified.

Here's how.

Patrick C.

Sales Consultant

Small-Business (50 or fewer emp.)

4/21/2026

"DealerSocket Made My Day-to-Day Sales Work A Breeze!"

4/5

What do you like best about DealerSocket?

I enjoyed using it for the usual CRM purposes, like storing customer information, setting sales reminders, and handling similar day-to-day tasks. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

Nothing springs to mind immediately. Overall, I appreciated DealerSocket because it helped me with most of my sales tasks and made my day-to-day work easier. Review collected by and hosted on G2.com.

Current UserValidated ReviewerSource: Organic

guy w.

12/13/2025

"Unreliable Network, Unresponsive Support"

0.5/5

What do you like best about DealerSocket?

I like DealerSocket's desking tool. It does the basic task of providing quotes for clients. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

The biggest problem with DealerSocket is their unstable network. The application is frequently unresponsive or glitchy, to the point that we're spending about 15-20 hours transitioning to a more stable CRM. It also doesn't integrate with any of our other tools. Review collected by and hosted on G2.com.

Validated ReviewerSource: Organic

Justin G.

Sales Consultant

Mid-Market (51-1000 emp.)

8/24/2025

"Absolute best CRM I ever used. Wish I never switched"

5/5

What do you like best about DealerSocket?

User friendly. Very straightforward and actually has helpful and useful features. Easy to look at, easy for someone who’s not very tech savvy to get the hang of it. Support is bar none Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

Nothing. It exceeded every expectation and was the best CRM In 10 years Review collected by and hosted on G2.com.

Validated ReviewerSource: Thank You page

Selena R.

BDC REP

Small-Business (50 or fewer emp.)

11/6/2024

"Best CRM"

5/5

What do you like best about DealerSocket?

Being able to have an organized system to track and follow up with clients Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

The fact that it duplicates leads instead of automatically merging Review collected by and hosted on G2.com.

Validated ReviewerSource: Thank You page

Danielle G.

Mid-Market (51-1000 emp.)

10/5/2023

"Dealersocket User for 8 years"

5/5

What do you like best about DealerSocket?

I like that it is easy to teach new people on how to use it Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

That there is audio notifications when receiving anything new from a customer Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

jsramon23 R.

General Sales Mgr

Small-Business (50 or fewer emp.)

9/22/2023

"Something for every need"

3.5/5

What do you like best about DealerSocket?

The amount of products they offer is beneficial to our line of work. Ease of use, attractiveness of the platform, easily retrievable data. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

Sometimes it can be daunting to get support or have sales call you back when interested in additional products. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Sergio R.

Information Technology Help Desk Technician

Mid-Market (51-1000 emp.)

10/17/2023

"IT OPERATIONS HENRY MOTORS"

5/5

What do you like best about DealerSocket?

What I most loved was the implementation of the engine6 web management. The system is truly amazing. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

Sometimes the troubleshooting was a little hard to fix. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

Updated 8/2/2022

Originally submitted 7/31/2022

"Not the worst automotive CRM platform"

3.5/5

What do you like best about DealerSocket?

The DealerSocket platform integrates with most of the other mainstream automotive softwares, so that's nice. The parent organization also has other platforms, such as website, digital retailing, etc. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

The user interface is not modern, and the process for creating custom reports is not efficient. Even though the DealerSocket CRM integrates with their partner DealerFire website platform, getting any kind of support for cross-platform integration was a nightmare for us. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Victor H.

DIGITAL MARKETING MANAGER

Mid-Market (51-1000 emp.)

1/27/2022

"USER FRIENDLY CRM"

4/5

What do you like best about DealerSocket?

The CRM is straightforward and easy to use very little training is needed to teach employees how to use it. Most tasks are very straightforward. Reporting is constantly improving, and the next major upgrade needs to be to its email platform for clients. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

Support is taking longer to resolve issues, and I have had multiple CSM in the last year and still have not met with our most recent one. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Kevin M.

Small-Business (50 or fewer emp.)

3/31/2022

"Extremely user friendly and a great organizational tool."

5/5

What do you like best about DealerSocket?

I like how easily dealersocket tracks my clients and adds tasks for me on a daily basis to facilitate my personal customer service. Review collected by and hosted on G2.com.

What do you dislike about DealerSocket?

I currently have no complaints about dealer socket. Review collected by and hosted on G2.com.