It's been two months since this profile received a new review

Frank L.

VP of Operations

Mid-Market (51-1000 emp.)

4/12/2021

"An application that adapts to your needs in operations and analytics"

5/5

What do you like best about Zenput?

All forms are saved in a digital library and able to access from a mobile device.

This allows for any new management or team member to have quick access to our many different forms.

Expediting onboarding of new hires with an orientation checklist. When forms are completed they go directly to those who need to process. HR, Payroll, Store Teams, Maintenance & Repair, and Executive team for follow up Review collected by and hosted on G2.com.

What do you dislike about Zenput?

I do not have any criticisms of the application. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Reports are going to all who need to be kept in communication.

No need to worry if someone received an email. The ability to have our merchandisers and drivers

send in daily reports with pictures while on their routes. Our managers now have a tool to submit training

completion with a suggested rate increase. Development plans are used to help with continual training Review collected by and hosted on G2.com.

Zenput Reviews & Product Details

Zenput by Crunchtime is operations execution software that helps multi-unit restaurant and convenience store operators drive consistent operations and fuel growth. Top operators like Chipotle, Sweetgreen, and Gong cha use Zenput to make sure stores are guest-ready every shift, know what's happening in stores, and execute on corporate strategy in every location.

Product Website

Seller

Crunchtime

Discussions

Zenput Community

Languages Supported

Arabic, Czech, Danish, German, English, French, Indonesian, Italian, Japanese, Central Khmer, Korean, Dutch, Norwegian, Polish, Portuguese, Spanish, Tamil, Thai, Turkish, Chinese (Simplified)

Product Description

Zenput is a comprehensive operations execution platform designed to help multi-unit restaurant, retail, and convenience store operators enhance team performance and ensure consistent execution across all locations. By automating the rollout and enforcement of operating procedures, food safety protocols, and other key initiatives, Zenput enables businesses to maintain high standards and deliver exceptional customer experiences. Key Features and Functionality: - Task Management: Centrally assign, track, and report on recurring and ad hoc tasks across all locations, ensuring work is completed correctly and on time. - Audits & Corrective Action: Conduct audits to maintain high standards, with real-time visibility into task completion and automated follow-up tasks to address issues promptly. - Incident Management: Enable employees to report incidents via mobile devices, with automatic alerts and tracking through resolution to ensure swift action. - Operational Intelligence: Analyze performance data to identify trends, strong performers, and areas for improvement, facilitating informed decision-making. - Temperature Monitoring: Automate temperature checks for food and equipment, with instant alerts for out-of-range readings to enhance food safety and compliance. Primary Value and Solutions Provided: Zenput addresses the challenges of managing complex, multi-location operations by streamlining processes and providing real-time visibility into task completion and compliance. This leads to improved execution quality, increased sales, and enhanced workforce efficiency. For instance, operators have reported a 20% improvement in audit scores and a 24% decrease in compliance issues. Additionally, store employees save over 5 hours per week, while field managers save over 8 hours per week, allowing them to cover more stores effectively. By integrating Zenput into their operations, businesses can ensure consistent execution of brand standards, food safety protocols, and operational priorities, ultimately delivering better and more consistent customer experiences.

Overview by

Thao Littler

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Zenput Integrations

(1)

Verified by Zenput

Zenput Media

Zenput is available on desktop and mobile including iOS, Android, and Windows.

Zenput Demo - Ensure the right work gets done

Zenput forms include many built-in checks, like photo validation, so operators can feel confident that their stores are doing the right work every shift.

Zenput Demo - Track and improve food safety

Operators can purchase or rent equipment through Zenput Temperature Monitoring -- or use their own Zenput-approved Bluetooth temperature monitor.

Discover how GoTo Foods, the platform company behind brands like Auntie Anne's, Cinnabon, and Jamba, is transforming operations across 6,600 locations in 60 countries using Zenput.

Learn how Tacala Companies ensures work is being done correctly and on time in every location.

G2 reviews are authentic and verified.

Here's how.

Noe L.

Enterprise (> 1000 emp.)

7/18/2023

"Best Restaurant Decision "

5/5

What do you like best about Zenput?

Zenput in our company has been extremely helpful. Obviously it help us with to keep food safety a top priority.

However , it also has help us improve restaurant operations at Opening and Closing time; has help team by having a firm that is easy to

Follow to have a store ready at opening for all our customers and at the same time to help our night team leave the restaurant better than ever.

We have 122 restaurants and has been easy to track all projects and see the opportunities we have through our Organization.

Right now we are using it for food safety , orientations , loss prevention, training follow up , etc Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Just allowing more flexibility in the rule of code that is allow for those advanced users.

Also, been able to set a limit/ minimum amount of characters on a text field. Review collected by and hosted on G2.com.

Rebecca K.

Franchise Business Leader Executive of USA & Canada

Enterprise (> 1000 emp.)

6/26/2025

"A Must-Have Platform for Driving Operational Excellence at Scale"

5/5

What do you like best about Zenput?

Zenput has been a game-changer for our operations at Gong cha. As a rapidly growing franchise brand, maintaining consistency and high standards across hundreds of locations is no small task — but Zenput makes it possible.

The platform has helped us streamline our daily brand standards checks, simplify field audits, and gain real-time visibility into store-level performance. What’s most impressive is how intuitive the system is for both franchisees and field teams. We’ve seen a measurable impact in operational efficiency and accountability across our markets.

Zenput isn’t just a tool — it’s become an essential part of how we deliver operational excellence at scale. The support team is responsive, knowledgeable, and committed to our success. Highly recommend to any brand serious about growth with quality. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Love that Zenput allows its customers to submit development requests for its platforms. We are looking forward to seeing more customizable folder capabilities for organizing our various forms. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

Zenput is helping us uphold brand standards at the store level through features like geo-tagged location tracking and form completion time stamps, which provide much-needed visibility and accountability. The reporting tools are especially valuable — they allow us to quickly identify which stores are completing required tasks and which need follow-up, enabling timely support. It has also significantly improved communication across our entire system — from franchisees to field teams to store staff. Whether we’re launching Limited Time Offers or rolling out seasonal initiatives like our March Madness Spring Cleaning event, Zenput helps ensure consistent, organized execution across all locations. Review collected by and hosted on G2.com.

Jason M.

Network Administrator

Mid-Market (51-1000 emp.)

8/18/2023

"Zenput has been great for our C-Stores and corporate office!"

5/5

What do you like best about Zenput?

We have been delving into Qr codes and using Zenput for food updates. So if a new menu item comes though we use Zenput to submit a request to have the menu board updated and new items added to the register. It's super easy to use on the iPad that any user can do regardless of skill level. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

the cost is still a bit much per user so we still have a shared account for each location. Also it has been down a lot lately. Review collected by and hosted on G2.com.

What problems is Zenput solving and how is that benefiting you?

We needed a way to quickly and easily gather data from our C-store and dealer locations. With Zenput we are able to create clicakble forms accessible practically anywhere. We also have enabled geolocation and image upload for the forms which is great for a site walkthrough. We love the reporting that you can generate from the data as well! Review collected by and hosted on G2.com.

Omar P.

IT Analyst

Enterprise (> 1000 emp.)

9/11/2025

"Zenput has been a great tool for our stores"

4.5/5

What do you like best about Zenput?

Very helpful in completing tasks faster at restaurants. Enjoy the triggers feature so that locations are aware if a certain task is past due. Very user friendly and not as time consuming as other software's. API integration works very well with Zenput Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Since I'm in a corporate level I have a hard time accessing the users in Zenput. We mostly have to send the tickets for troubleshooting to Zenput support and wait to hear back on how to resolve the issue. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

9/13/2025

"It helps me with my work at my company."

5/5

What do you like best about Zenput?

The use of the forms, the interface is intuitive, the functions it contains facilitate integration with the company's needs, as I use it daily. It has helped us to ease the work of reviewing and assigning tasks. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

None, I used all the features of Zenput Review collected by and hosted on G2.com.

Michael G.

Administrator

Mid-Market (51-1000 emp.)

5/14/2025

"Simple Way for accountability"

4/5

What do you like best about Zenput?

Monitoring over 100 stores is pretty difficult. I now have checklists that require photos of key elements going out 3-5 times day so I can observe and comment on anything that pops out. Within a year much has changed, so they listen to feedback. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Nothing huge just minor bugs which get resolved quickly. Nothing is perfect but by the time something becomes a problem either I find a work around, or they are already working on a solution. Review collected by and hosted on G2.com.

Response from Thao Littler of Zenput

edit

It's great to hear from you, Michael! Thank you so much for this thoughtful review. I'm thrilled to hear how Zenput is helping you stay closely connected to over 100 stores and drive accountability and cleanliness across the board; that’s exactly the kind of operational visibility we strive to enable!

You’re absolutely right: nothing is ever truly perfect. That said, we’re proud of how proactive and responsive our product and engineering teams are when it comes to resolving those inevitable bugs and continuously improving the platform. Feedback like yours truly fuels that cycle of improvement, and it’s great to hear that you’ve already seen real progress within a year.

Thanks again for being a part of the Zenput (and Crunchtime) community - we’re lucky to work with customers like you! Please reach out to me directly if you ever need anything and let me know if you're interested in participating in our new program where customers can give direct feedback on new features BEFORE we launch them.

Take care,

Thao

Verified User in Retail

Enterprise (> 1000 emp.)

8/15/2023

"This is a good product but support and communication have declined."

2/5

What do you like best about Zenput?

Zenput is a useful tool for task and form management. We have been able to leverage this product for multiple departments communication to field level operations. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Communication and support level seems to have declined since Crunchtime acquired. Changes will be made without notification which affects the functionality of the product. We have had more than one functionality be affected from "deployed fixes" and they have been unable to restore previous functionality and the responses has been "this is how it works now". Review collected by and hosted on G2.com.

Response from Thao Littler of Zenput

edit

Hi there! Thank you for taking the time to share your feedback. I'm truly sorry to hear that recent experiences have felt frustrating, especially when it comes to changes made without advance notice or sufficient clarity. I personally understand how disruptive that can be, particularly when it impacts the way your team is used to working.

As part of our ongoing efforts to enhance and evolve the platform, our teams put a great deal of thought into the fixes and updates we deploy, often with customer feedback. That said, we know change is never easy, especially when it doesn’t feel clearly communicated or when functionality shifts in unexpected ways. You deserve visibility into what’s changing and why, and we know how important it is to feel supported through those transitions.

I’d love the opportunity to connect directly, hear more about your specific concerns, and see how we can help clarify the reasoning behind certain changes, or better support your team going forward. Please don’t hesitate to reach out to me at [tlittler@crunchtime.com]. We've also recently launched a program to get direct customer feedback on new fixes and features before we launch them to our customer base - it seems like you'd be able to provide great and valuable feedback to our management team, so please reach out to me if you're interested in joining that program.

Thank you again for your honest review; it helps us do better.

Warmly,

Thao Littler

Verified User in Restaurants

Mid-Market (51-1000 emp.)

4/10/2024

"Best reporting/audit/in restaurant digital support tool I have used"

3.5/5

What do you like best about Zenput?

Zenput is great for gathering data and completing audits in restaurants. It is user friendly, affordable, and customizable. I highly recommend Zenput utilization whether you operate 1 restaurant or 100. Extremely easy to build projects and forms and make changes as needed. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

The back end user experience can be frustrating to navigate. Needlessly limits some functionality (like project recurrence time selection) and some of the features like reporting could be better. Overall it is the best but still has room to improve. Review collected by and hosted on G2.com.

Response from Thao Littler of Zenput

edit

Hello! We're happy to hear that you find Zenput user-friendly and customizable for gathering data and completing restaurant audits. We appreciate your feedback and will consider your comments about the back-end user experience and reporting features for future improvements. I would also encourage you to submit your ideas for improvement to the Ideas Portal! Thank you again.

Verified User in Retail

Enterprise (> 1000 emp.)

1/9/2025

"Helpful Tool"

4/5

What do you like best about Zenput?

Easy to collect information from multiple locations. Emailed report function puts information in the hands of those making the decisions quickly. Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Process to update users and hierarchy is not easy and there is a delay. Review collected by and hosted on G2.com.

Alan F.

Enterprise (> 1000 emp.)

4/10/2024

"Accountability"

5/5

What do you like best about Zenput?

Zenput makes your business run smoother. It gives you the opportunity to teach your team when they are submitting documents without missing the importance and becoming non compliant Review collected by and hosted on G2.com.

What do you dislike about Zenput?

Dashboard drop downs. I wish we could toggle from % to % Review collected by and hosted on G2.com.

Response from Thao Littler of Zenput

edit

Hi Alan! We're thrilled to hear that Zenput is addressing task completion issues and enhancing the quality of your questions. We'll take note of your feedback about the dashboard drop-downs, but I would also encourage you to submit your specific ideas and requests to the Ideas Portal to ensure that our team considers them.