# Crunchtime Ops Execution Reviews **Vendor:** Crunchtime **Category:** [Retail Task Management Software](https://www.g2.com/categories/retail-task-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 143 ## About Crunchtime Ops Execution Zenput by Crunchtime is operations execution software that helps multi-unit restaurant and convenience store operators drive consistent operations and fuel growth. Top operators like Chipotle, Sweetgreen, and Gong cha use Zenput to make sure stores are guest-ready every shift, know what's happening in stores, and execute on corporate strategy in every location. ## Crunchtime Ops Execution Pros & Cons **What users like:** - Users find Zenput's **ease of use** on the iPad beneficial for all skill levels, enhancing operational efficiency. (4 reviews) - Users appreciate the **data management capabilities** of Crunchtime Ops Execution, enhancing operational efficiency across multiple departments. (3 reviews) - Users find Crunchtime Ops Execution to enhance **efficiency** , enabling faster task completion and better monitoring across locations. (3 reviews) - Users commend Crunchtime Ops Execution for its **efficiency improvement** , enhancing task completion and operational standards effortlessly. (3 reviews) - Users value the **high level of customer satisfaction** achieved with Zenput, praising its ease of use and support. (2 reviews) - Customer Support (2 reviews) - Helpful (2 reviews) - Inventory Management (2 reviews) - Users praise how Zenput ensures **smoother operations** , enhancing food safety and efficiency across multiple restaurant locations. (2 reviews) - Workflow Management (2 reviews) **What users dislike:** - Users face significant **long delays** in updates and support, negatively impacting functionality and communication with Crunchtime. (2 reviews) - Users face **poor support access** , leading to delays in issue resolution and uncommunicated changes that hinder functionality. (2 reviews) - Users are frustrated with the **poor support service** from Crunchtime, leading to unresolved issues and communication gaps. (2 reviews) - Users encounter **minor bugs** that may impact functionality, especially after changes without prior notification from Crunchtime. (2 reviews) - Users face **configuration challenges** due to uncommunicated changes, impacting functionality and support following the acquisition. (1 reviews) - Users face **connectivity issues** with Zenput, leading to disruptions during critical operations and user frustration. (1 reviews) - Users find the **cost per user high** , prompting them to rely on shared accounts for locations. (1 reviews) - Poor Customer Support (1 reviews) - System Errors (1 reviews) - Update Issues (1 reviews) ## Crunchtime Ops Execution Reviews ### 1. Best Restaurant Decision **Rating:** 5.0/5.0 stars **Reviewed by:** Noe L. | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Crunchtime Ops Execution?** Zenput in our company has been extremely helpful. Obviously it help us with to keep food safety a top priority. However , it also has help us improve restaurant operations at Opening and Closing time; has help team by having a firm that is easy to Follow to have a store ready at opening for all our customers and at the same time to help our night team leave the restaurant better than ever. We have 122 restaurants and has been easy to track all projects and see the opportunities we have through our Organization. Right now we are using it for food safety , orientations , loss prevention, training follow up , etc **What do you dislike about Crunchtime Ops Execution?** Just allowing more flexibility in the rule of code that is allow for those advanced users. Also, been able to set a limit/ minimum amount of characters on a text field. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Tracking Tasks , food safety execution ### 2. A Must-Have Platform for Driving Operational Excellence at Scale **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca K. | Franchise Business Leader Executive of USA & Canada, Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2025 **What do you like best about Crunchtime Ops Execution?** Zenput has been a game-changer for our operations at Gong cha. As a rapidly growing franchise brand, maintaining consistency and high standards across hundreds of locations is no small task — but Zenput makes it possible. The platform has helped us streamline our daily brand standards checks, simplify field audits, and gain real-time visibility into store-level performance. What’s most impressive is how intuitive the system is for both franchisees and field teams. We’ve seen a measurable impact in operational efficiency and accountability across our markets. Zenput isn’t just a tool — it’s become an essential part of how we deliver operational excellence at scale. The support team is responsive, knowledgeable, and committed to our success. Highly recommend to any brand serious about growth with quality. **What do you dislike about Crunchtime Ops Execution?** Love that Zenput allows its customers to submit development requests for its platforms. We are looking forward to seeing more customizable folder capabilities for organizing our various forms. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Zenput is helping us uphold brand standards at the store level through features like geo-tagged location tracking and form completion time stamps, which provide much-needed visibility and accountability. The reporting tools are especially valuable — they allow us to quickly identify which stores are completing required tasks and which need follow-up, enabling timely support. It has also significantly improved communication across our entire system — from franchisees to field teams to store staff. Whether we’re launching Limited Time Offers or rolling out seasonal initiatives like our March Madness Spring Cleaning event, Zenput helps ensure consistent, organized execution across all locations. ### 3. Zenput has been great for our C-Stores and corporate office! **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Crunchtime Ops Execution?** We have been delving into Qr codes and using Zenput for food updates. So if a new menu item comes though we use Zenput to submit a request to have the menu board updated and new items added to the register. It's super easy to use on the iPad that any user can do regardless of skill level. **What do you dislike about Crunchtime Ops Execution?** the cost is still a bit much per user so we still have a shared account for each location. Also it has been down a lot lately. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** We needed a way to quickly and easily gather data from our C-store and dealer locations. With Zenput we are able to create clicakble forms accessible practically anywhere. We also have enabled geolocation and image upload for the forms which is great for a site walkthrough. We love the reporting that you can generate from the data as well! ### 4. Zenput has been a great tool for our stores **Rating:** 4.5/5.0 stars **Reviewed by:** Omar P. | IT Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Crunchtime Ops Execution?** Very helpful in completing tasks faster at restaurants. Enjoy the triggers feature so that locations are aware if a certain task is past due. Very user friendly and not as time consuming as other software's. API integration works very well with Zenput **What do you dislike about Crunchtime Ops Execution?** Since I'm in a corporate level I have a hard time accessing the users in Zenput. We mostly have to send the tickets for troubleshooting to Zenput support and wait to hear back on how to resolve the issue. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Making sure our temperature for custard is accurate and that we maintain it at a certain temperature. Also, helping our FBC's with task completions ### 5. It helps me with my work at my company. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about Crunchtime Ops Execution?** The use of the forms, the interface is intuitive, the functions it contains facilitate integration with the company's needs, as I use it daily. It has helped us to ease the work of reviewing and assigning tasks. **What do you dislike about Crunchtime Ops Execution?** None, I used all the features of Zenput **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** So far, I haven't had any serious problems, and they have been easily resolved. ### 6. Simple Way for accountability **Rating:** 4.0/5.0 stars **Reviewed by:** Michael G. | Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Crunchtime Ops Execution?** Monitoring over 100 stores is pretty difficult. I now have checklists that require photos of key elements going out 3-5 times day so I can observe and comment on anything that pops out. Within a year much has changed, so they listen to feedback. **What do you dislike about Crunchtime Ops Execution?** Nothing huge just minor bugs which get resolved quickly. Nothing is perfect but by the time something becomes a problem either I find a work around, or they are already working on a solution. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Accountability and cleanliness primarily. **Official Response from Thao Littler:** > It's great to hear from you, Michael! Thank you so much for this thoughtful review. I'm thrilled to hear how Zenput is helping you stay closely connected to over 100 stores and drive accountability and cleanliness across the board; that’s exactly the kind of operational visibility we strive to enable! You’re absolutely right: nothing is ever truly perfect. That said, we’re proud of how proactive and responsive our product and engineering teams are when it comes to resolving those inevitable bugs and continuously improving the platform. Feedback like yours truly fuels that cycle of improvement, and it’s great to hear that you’ve already seen real progress within a year. Thanks again for being a part of the Zenput (and Crunchtime) community - we’re lucky to work with customers like you! Please reach out to me directly if you ever need anything and let me know if you're interested in participating in our new program where customers can give direct feedback on new features BEFORE we launch them. Take care, Thao ### 7. This is a good product but support and communication have declined. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Crunchtime Ops Execution?** Zenput is a useful tool for task and form management. We have been able to leverage this product for multiple departments communication to field level operations. **What do you dislike about Crunchtime Ops Execution?** Communication and support level seems to have declined since Crunchtime acquired. Changes will be made without notification which affects the functionality of the product. We have had more than one functionality be affected from "deployed fixes" and they have been unable to restore previous functionality and the responses has been "this is how it works now". **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Zenput allows us to establish task based objectives. We are also able to utilize forms to do surveys, walks, audits, record feedback, and much more. **Official Response from Thao Littler:** > Hi there! Thank you for taking the time to share your feedback. I'm truly sorry to hear that recent experiences have felt frustrating, especially when it comes to changes made without advance notice or sufficient clarity. I personally understand how disruptive that can be, particularly when it impacts the way your team is used to working. As part of our ongoing efforts to enhance and evolve the platform, our teams put a great deal of thought into the fixes and updates we deploy, often with customer feedback. That said, we know change is never easy, especially when it doesn’t feel clearly communicated or when functionality shifts in unexpected ways. You deserve visibility into what’s changing and why, and we know how important it is to feel supported through those transitions. I’d love the opportunity to connect directly, hear more about your specific concerns, and see how we can help clarify the reasoning behind certain changes, or better support your team going forward. Please don’t hesitate to reach out to me at [tlittler@crunchtime.com]. We've also recently launched a program to get direct customer feedback on new fixes and features before we launch them to our customer base - it seems like you'd be able to provide great and valuable feedback to our management team, so please reach out to me if you're interested in joining that program. Thank you again for your honest review; it helps us do better. Warmly, Thao Littler ### 8. Best reporting/audit/in restaurant digital support tool I have used **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Crunchtime Ops Execution?** Zenput is great for gathering data and completing audits in restaurants. It is user friendly, affordable, and customizable. I highly recommend Zenput utilization whether you operate 1 restaurant or 100. Extremely easy to build projects and forms and make changes as needed. **What do you dislike about Crunchtime Ops Execution?** The back end user experience can be frustrating to navigate. Needlessly limits some functionality (like project recurrence time selection) and some of the features like reporting could be better. Overall it is the best but still has room to improve. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Zenput greatly assists us in identifying opportunities in our restaurants whether its around product quality, cleanliness, or service. **Official Response from Thao Littler:** > Hello! We're happy to hear that you find Zenput user-friendly and customizable for gathering data and completing restaurant audits. We appreciate your feedback and will consider your comments about the back-end user experience and reporting features for future improvements. I would also encourage you to submit your ideas for improvement to the Ideas Portal! Thank you again. ### 9. Helpful Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Crunchtime Ops Execution?** Easy to collect information from multiple locations. Emailed report function puts information in the hands of those making the decisions quickly. **What do you dislike about Crunchtime Ops Execution?** Process to update users and hierarchy is not easy and there is a delay. **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Gathering important information from the field operators in a timely manner. ### 10. Accountability **Rating:** 5.0/5.0 stars **Reviewed by:** Alan F. | Enterprise (> 1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Crunchtime Ops Execution?** Zenput makes your business run smoother. It gives you the opportunity to teach your team when they are submitting documents without missing the importance and becoming non compliant **What do you dislike about Crunchtime Ops Execution?** Dashboard drop downs. I wish we could toggle from % to % **What problems is Crunchtime Ops Execution solving and how is that benefiting you?** Zenput solves the misses in task completion as well as helps us create quality questions. **Official Response from Thao Littler:** > Hi Alan! We're thrilled to hear that Zenput is addressing task completion issues and enhancing the quality of your questions. We'll take note of your feedback about the dashboard drop-downs, but I would also encourage you to submit your specific ideas and requests to the Ideas Portal to ensure that our team considers them. ## Crunchtime Ops Execution Discussions - [What is Zenput used for?](https://www.g2.com/discussions/what-is-zenput-used-for) - [View Crunchtime Ops Execution pricing details and edition comparison](https://www.g2.com/products/crunchtime-ops-execution/reviews/crunchtime-ops-execution-review-4682801?section=pricing&secure%5Bexpires_at%5D=2026-05-04+17%3A05%3A00+-0500&secure%5Bsession_id%5D=7dfe7000-c767-4c13-87a7-369279732107&secure%5Btoken%5D=b9fdca264da9468c0204222a71897a888daa5207212fdc84e4c31fb17d33c566&format=llm_user) ## Crunchtime Ops Execution Integrations - [Dropbox](https://www.g2.com/products/dropbox/reviews) ## Crunchtime Ops Execution Features **Administration** - Employee Management **Platform Basics** - Reporting - Interoperability **In-store tasks - Retail Task Management Software** - Store audit and compliance **Analytics** - Reports & Analytics **Task management - Retail Task Management Software** - Task tracking - Task planning and execution - Task allocation **Analytics and reporting - Retail Task Management Software** - Task reporting **Platform Data** - Dashboard **Agentic AI - Restaurant Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Crunchtime Ops Execution Alternatives - [Restroworks Restaurant POS](https://www.g2.com/products/restroworks-restaurant-pos/reviews) - 4.8/5.0 (1,254 reviews) - [Jolt](https://www.g2.com/products/jolt/reviews) - 4.4/5.0 (112 reviews) - [Restaurant365](https://www.g2.com/products/restaurant365/reviews) - 4.6/5.0 (316 reviews)