Products

Nova.ChatsConnector for Genesys PureEngage – is an unique platform that aggregates messages across all channels: WhatsApp, WeChat, Facebook Messenger, Viber, Telegram, Instagram, etc. and extends standard chat option for Genesys PureConnect or PureEngage. Our solution allows you to get instant messaging in your business.

Kvantum enables agile marketing & consumer analytics through our real time attribution and optimization technology.

Avtex can help you evolve your customer experience capabilities through chatbot technology that utilizes the Microsoft Bot Framework and Cortana intelligent services. In situations where customers want to simply provide or discover information, a chatbot can typically handle those tasks without requiring a person to interact directly. When tasks like information gathering are required to give context to customer interactions, a chatbot can add efficiency by stepping in until the situation requir

GeekyStats.com for G Suite provides essential tools and data for SEO companies and individuals.

CX Experts is a Montreal-based firm specializing in Genesys Cloud CX implementation, CCaaS migration, and AI-powered contact center automation. As a Genesys partner and integrator, we help Canadian enterprises modernize their contact centers through system integrations (Salesforce, Microsoft Teams, CRM), intelligent virtual agent deployments, and custom platform development. Our team brings 15-20 years of individual expertise across finance, insurance, transportation, logistics, telecom, and tec

VoiceBase is an on-demand speech analytics platform that provides easy-to-use APIs that automatically transcribe audio and video content by extracting relevant keywords and topics, enabling the instant search and discovery of spoken information.

Black Box is a technology solutions provider specializing in complete high-performance KVM, professional A/V signal distribution and extension and switching solutions for mission-critical applications.

With Acapela VaaS, speech empowering an application is this simple: connect to Acapela VaaS server, send the text and let VaaS do the talking

Beryl8 is a leading digital technology consulting firm specializing in comprehensive Customer Relationship Management solutions and digital transformation strategies. As the largest Salesforce Platinum Partner in Asia, Beryl8 offers end-to-end services that empower businesses to stay competitive in an ever-evolving market. With over a decade of experience and a team of more than 100 certified Salesforce consultants, Beryl8 has successfully delivered over 100 implementations, achieving a remarkab

Connex Telecommunications Inc., established in 1996, is a Canadian national telecommunications provider specializing in the design, implementation, and management of comprehensive communication solutions. With a focus on enhancing client success, Connex offers tailored services to regional, municipal, enterprise, and branch office clients, ensuring optimized and sophisticated communication networks. Key Features and Functionality: - Managed Services: Provides 24/7/365 support for customer eng

Engage is a solution that provides tools and features to help you manage business performance and legislative and operational risk while building and developing skills.

VR Voice GmbH is a Managed Service Provider specializing in cloud-based contact center solutions. Despite being a relatively young company, it boasts a team of highly qualified professionals with extensive experience in the communications sector. VR Voice offers comprehensive services, including strategic consulting, project management, operational support, and the development of modern communication infrastructures. The company emphasizes clear processes and innovation-driven communication, lev

Creating a connected world

Spitch is a Swiss provider of solutions based on Automatic Speech Recognition (ASR) and voice biometrics, Voice User Interfaces (VUI), and natural language voice data analytics.

V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our solution delivers accuracy rates of over 90% and call deflection rates of up to 50%.

Agent Interact “work-from-anywhere” workspace monitor protects sensitive data, ensures regulatory compliance & enhances productivity regardless of workplace location (remote or on-premise) using webcams and desktop monitoring. Includes G-Cloud Embeddable Framework (“G-PEF”).

Kerv Experience is a provider of cloud-based customer experience solutions, specializing in delivering personalized and dynamic interactions between businesses and their customers. With over 20 years of expertise, Kerv Experience partners with organizations to implement market-leading cloud contact center solutions that enhance customer insights, streamline integrations, and automate processes, ensuring exceptional service delivery at all times. Key Features and Functionality: - Genesys Cloud

Get a current view of all of your organization's assets so you can proactively prevent targeted attacks and investigate suspicious activity.

Genesys Cloud CX, offered by Mitsui Knowledge Industry (MKI, is an all-in-one, cloud-based contact center solution designed to streamline customer engagement across multiple channels. With an intuitive user interface and comprehensive reporting capabilities, it enhances operational efficiency and strengthens customer interactions. Leveraging over 35 years of experience in building large-scale contact centers, MKI ensures a smooth implementation tailored to each client's requirements. Key Featur

NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.