Products

SmartVideo for Genesys is simple, easy to use and offers an escalation from the existing Genesys communication channels: chat, voice, SMS, email and social networks to mobile, real-time, interactive video directly from the Genesys environment.

Solve4ME is a Brazilian company specializing in integrated omnichannel technology solutions and exceptional customer service. Established in 2016, the company focuses on delivering cutting-edge services through a team of certified professionals. Solve4ME's mission is to enhance customer interactions by providing innovative, personalized, and efficient solutions that optimize every client engagement. Key Features and Functionality: - Intelligence Application Suite: A comprehensive suite combin

The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

GEMESYS is a deep-tech startup based in Bochum, Germany, specializing in the development of innovative AI hardware. Their mission is to design chips that emulate human brain functionality, aiming to overcome existing computing bottlenecks and provide AI with the hardware necessary to realize its full potential. By leveraging memristor technology, GEMESYS enhances on-device AI training and inference, enabling edge devices to learn and process data directly at the source. This approach not only im

Genesys, in partnership with Microsoft, offers integrated solutions that enhance customer and employee experiences by combining Genesys' AI-powered experience orchestration with Microsoft's robust cloud and productivity tools. This collaboration enables organizations to deliver personalized, seamless interactions across various channels, leveraging the strengths of both platforms. Key Features and Functionality: - AI-Powered Experience Orchestration: Utilize Genesys' AI capabilities to automat

OneCG For the first time, it is possible to install Genesys applications, upgrade, promote application deployment and configurations automatically from one environment to next without worrying that something could fail. One Connect - OneCG connects to any number of Genesys platforms. It quickly discovers the platforms and provides a view on the number of servers and hosts. With a simple drag and drop function, users can take applications from App section and place it in any server/host. It crea

Straticom is a specialized Australian firm dedicated to enhancing contact center operations through tailored implementations of Genesys Cloud solutions. With over 25 years of experience, Straticom offers a comprehensive suite of services designed to optimize customer service operations and drive business growth. Key Features and Functionality: - Implementation: Custom-designed Genesys Cloud call centers that integrate seamlessly with existing business processes. - Managed Services: Proactive

Appxconnect is a no-code Integration platform for your CRM with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Dynamics 365 CRM.

CloudCX Ltd specializes in automating contact center operations to enhance customer experience and operational efficiency. Their flagship product, QuickTest, offers proactive monitoring of Interactive Voice Response and digital channels, ensuring consistent and high-quality customer interactions. Additionally, their OneCG solution streamlines the implementation and maintenance of Genesys applications, reducing time to market and minimizing errors. Key Features and Functionality: - Proactive C

Globe Telecom's GO Cloud Contact Center is a comprehensive, cloud-based IP communications suite designed to streamline multichannel contact center operations. As a Contact Center as a Service (CCaaS solution, it enables businesses to deploy and manage customer engagement platforms swiftly and efficiently. Key Features and Functionality: - Unified Agent Interface: Provides agents with a 360-degree view of customer interactions across various channels, enhancing engagement and communication. -

Package Deployment Tool deploys any shared package in a few clicks. Select the location, the package, the Genesys Application you want to update, optionally customize the deployment and just click 'Go'. The whole process of downloading software, updating the Genesys configuration is carried automatically.

Wavo is a social media software app to connect WeChat customers with Genesys Engagement Platform. It uses Genesys URS to route customer requests from WeChat to the most appropriate agent. At the same time, Wavo supports GME porting from APP to WeChat.

The Genesys Workspace Desktop Edition (WDE) Connector eliminates the extensive SAP work usually required to customize the connection between the CRM and contact center. Keeping as much of the customization as possible within the WDE Connector’s scripting module reduces the total cost of the integration and allows the business to maintain control in Genesys instead of in the CRM.

The Calabrio WFM Connector for PureConnect from Avtex provides a Windows Service that consumes real time and historical statistical data from PureConnect and provides it to the Calabrio WFM premise or cloud platform. The service uses the IceLib SDK to pull data from Pure

The PureCloud Connector for Siebel CRM is the out-of-the-box solution to integrate all the PureCloud channels inside Siebel. This solution allows having Siebel embedded inside the PureCloud console so always visible and accessible whatever interaction is managed by the agent.

The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside any custom CRM so always visible and accessible whatever interaction is managed by the agent.

A product that provide your customer - a music/script they want to hear!! Not a common generic music for all.

Avtex is a platform that provides professional services and customer experience consulting encompassing a full 360 suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management.

At EPOS, we empower businesses around the world to better communicate and collaborate - anytime, anywhere and on any device. We use the most advanced audio and collaboration technologies to create solutions that are powerful, reliable, and easy to use. Providing the perfect balance of excellent audio and comfort.