Globe Telecom's GO Cloud Contact Center is a comprehensive, cloud-based IP communications suite designed to streamline multichannel contact center operations. As a Contact Center as a Service (CCaaS solution, it enables businesses to deploy and manage customer engagement platforms swiftly and efficiently.
Key Features and Functionality:
- Unified Agent Interface: Provides agents with a 360-degree view of customer interactions across various channels, enhancing engagement and communication.
- Remote Accessibility: Allows agents to operate from any location, including home, using a single web interface to manage schedules and customer interactions.
- Real-Time Analytics: Offers dashboards and up-to-the-second analytics to monitor team performance and customer interactions.
- AI-Powered Workforce Management: Utilizes artificial intelligence to generate accurate staffing forecasts and optimal scheduling plans.
- Rapid Deployment: Enables system deployment within days and go-live within weeks, with weekly system releases that require no downtime.
- Customizable Integrations: Supports easy customization through built-in capabilities, app marketplace integrations, or open platform development.
- Enhanced Security: Ensures data privacy with external penetration testing, attack defense automation, and TLS and AES-256 encryption.
Primary Value and User Solutions:
GO Cloud Contact Center addresses the need for efficient, scalable, and secure customer service operations. By consolidating communication channels into a unified platform, it enhances agent productivity and customer satisfaction. The solution's flexibility supports remote work environments, ensuring business continuity. Its AI-driven analytics and workforce management tools optimize performance and resource allocation. Furthermore, robust security measures protect sensitive customer and business data, fostering trust and compliance.
Seller
Globe TelecomProvider Description
Globe Telecom's GO Cloud Contact Center is a comprehensive, cloud-based IP communications suite designed to streamline multichannel contact center operations. As a Contact Center as a Service (CCaaS solution, it enables businesses to deploy and manage customer engagement platforms swiftly and efficiently.
Key Features and Functionality:
- Unified Agent Interface: Provides agents with a 360-degree view of customer interactions across various channels, enhancing engagement and communication.
- Remote Accessibility: Allows agents to operate from any location, including home, using a single web interface to manage schedules and customer interactions.
- Real-Time Analytics: Offers dashboards and up-to-the-second analytics to monitor team performance and customer interactions.
- AI-Powered Workforce Management: Utilizes artificial intelligence to generate accurate staffing forecasts and optimal scheduling plans.
- Rapid Deployment: Enables system deployment within days and go-live within weeks, with weekly system releases that require no downtime.
- Customizable Integrations: Supports easy customization through built-in capabilities, app marketplace integrations, or open platform development.
- Enhanced Security: Ensures data privacy with external penetration testing, attack defense automation, and TLS and AES-256 encryption.
Primary Value and User Solutions:
GO Cloud Contact Center addresses the need for efficient, scalable, and secure customer service operations. By consolidating communication channels into a unified platform, it enhances agent productivity and customer satisfaction. The solution's flexibility supports remote work environments, ensuring business continuity. Its AI-driven analytics and workforce management tools optimize performance and resource allocation. Furthermore, robust security measures protect sensitive customer and business data, fostering trust and compliance.
