---
title: Universal CRM Connector Reviews
meta_title: 'Universal CRM Connector Reviews 2026: Details, Pricing, & Features |
  G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Universal CRM Connector works for a business like yours.
aggregate_rating:
  rating_value: 5.0
  review_count: 1
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Marketplace Apps
  url: https://www.g2.com/categories/marketplace-apps
---

# Universal CRM Connector Reviews
**Vendor:** Softphone.it  
**Category:** [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Universal CRM Connector
The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside any custom CRM so always visible and accessible whatever interaction is managed by the agent.




## Universal CRM Connector Reviews
  ### 1. Review of Universal CRM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kalpana S. | Business Development Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** January 18, 2024

**What do you like best about Universal CRM Connector?**

We used to call UK clients by using Universal.
This is ultimate tool to working on in professionlism.
I highly recommend this tool to use for their calling work.
UI is very friendly.

**What do you dislike about Universal CRM Connector?**

Nothinggggggggg!!!!
Eveyrhing with this i love

**What problems is Universal CRM Connector solving and how is that benefiting you?**

It connects me with the international clients and make me feel easy to use
Help to grow business



- [View Universal CRM Connector pricing details and edition comparison](https://www.g2.com/products/universal-crm-connector/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-15+19%3A24%3A40+-0500&secure%5Bsession_id%5D=62f2cbc3-da00-4ef9-9786-7cd2ff3632b0&secure%5Btoken%5D=923d0696b7acc8cb1a1ae4b66d98b7c810d4eaf7be1e1a1c384f4eaccc4be79e&format=llm_user)

## Universal CRM Connector Features
**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making