Products

The Countess Group is a strategic marketing and communications consultancy. Now in its 17th year, the company has consistently enabled public and private sector clients ranging in size from startup to multi-billion dollar enterprises to achieve their goals.

Retail success begins on the floor with a direct connection to your customersneeds. High Performance Retail enhances and romances that connection.

My NewsGirl is a marketing firm that specializes in email marketing campaigns for small businesses. With email marketing, you can communicate effectively with quality content, design and delivery.

SocialWise Media Group is an online marketing firm in Minneapolis, MN. In an economy where advertising budgets are slim, we help maximize results by targeting your clients where, and when they need you.

We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

Converged Communication Systems includes on-premise and cloud based solutions for businesses of any size that helps with employee productivity and customer experiences.

Engage WFM manages your historical data and selects the appropriate method to provide an accurate and realistic workforce forecast for your call center and calculates requirements in a multi-skilled environment, avoiding repetitive analytical simulations.

VPI Capture is a call and screen data interaction recording solution that can record your multimedia interactions with a range of network configurations, TDM and VoIP telephony enviroments, across multiple locations.

rostrvm Manager is an enterprise reporting, agent analytics and mangement application for call centers and the back office.

SWEET! is a call accounting software that provides you with information to make choices for your business with in-depth reporting on incoming, outgoing, and internal calls.

Handle all your channels in one system with pure OMNI-channel support. Get a full 360° view of all your customers communication, including complete history. Have chat bots working side by side with your agents with seamless transfers and full history

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.

MiXBS is a cutting-edge, cloud-based outsourcing firm dedicated to improving customer experiences and accelerating business growth with proprietary software solutions. MiXBS empowers businesses to scale efficiently without the burden of high expansion costs, offering comprehensive support in market research, business development, customer service, and technical support.

At Avatar Stars, we specialize in providing top-tier call center solutions tailored to meet the unique needs of each client. With over 15 years of experience, we offer 24/7 inbound and outbound services, including customer support, telemarketing, lead generation, and technical assistance. Our dedicated team and advanced technology ensure seamless customer interactions, driving growth and satisfaction for businesses across industries.

Leading the Way in IVR Payments and Payment Technology for Over 25 Years.

One Inc's CSR Payment Modal is a secure and user-friendly solution designed to assist Customer Service Representatives (CSRs in efficiently capturing and processing policyholder payments without directly handling sensitive financial information. This approach enhances data security and streamlines the payment process, ensuring a seamless experience for both CSRs and policyholders. Key Features and Functionality: - Pay-by-Link via Email: CSRs can send secure payment links to policyholders' emai

Encoded's Agent Assisted Payments solution enables contact center agents to securely process customer payments over the phone while maintaining real-time communication. This system ensures that sensitive card details are never exposed to agents, thereby enhancing security and aiding in PCI DSS compliance. Customers input their payment information using their telephone keypad, with agents receiving immediate on-screen feedback without accessing the actual card data. Key Features and Functionali