Products

onStage SE Bridge, is able to perform a robust integration between PureCloud and customers’ systems or services, whether they are on premise or in the cloud. It gives customers and partners a replacement solution for Genesys Bridge, by guaranteeing the reliability and security of the integration environment.

WinX DVD Ripper Platinum is Windows-based software capable of ripping any DVDs/ISO images to hard drive, such as rip DVD to MP4, H.264, AVI, HEVC, MPEG, MOV and M2TS. Also, it converts DVDs for playback on Apple (iPhone, iPad, Apple TV, iTunes), Android (Samsung, Huawei, Nexus, Kindle), Microsoft (Xbox, Windows Phone, Surface), Sony, and enables you to copy DVD library to Plex Media Server, NAS drive, etc.

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Frontline Solutions B.V. specializes in delivering innovative and sustainable customer contact solutions that enhance customer satisfaction and operational efficiency while reducing costs. With over three decades of experience, the company offers a comprehensive suite of services, including routing, Customer Relationship Management , workforce management, and webcare. As a Genesys Gold Partner, Frontline Solutions provides both on-premise and cloud-based platforms, such as Genesys Cloud, to cate

Connect SA, formerly known as Pivotal Data, is a provider of cloud contact center solutions, enterprise communication software, and customer experience strategies. Established in 2013, the company specializes in consulting, implementing, and maintaining IT solutions that simplify digital and cloud transformations, enabling businesses to become agile and customer-centric. By partnering with organizations across various industries, Connect SA delivers clear digitalization roadmaps and fosters cult

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.

Prime Contact specializes in contact center solutions. Our aim is to provide you with the best expertise for your customer contact center. With our extensive knowledge and experience of Genesys based contact centers, Prime Contact can help your company find and implement the right solution.

The SWIFT Marketo Adapter connects the Genesys CX platform with Marketo. Users can leverage Marketo marketing attributes to provide an enhanced customer experience through intelligent routing. Agents can better service clients and prospects by having marketing customer profiles and marketing campaign information at their fingertips.

MuGenesys is a team of passionate designers, software developers and marketers. Robust project management, transparency and diligence have been pivotal in building long-term work-relations with our clients. We believe in delivering committed services and boast of an infrastructure which caters to 360 degree solutions - Design, Develop and Digitize!.

RapidGen is a leading provider of decision automation software, specializing in the high-performance execution and testing of decision models. With a rich history in decision logic programming, RapidGen has developed the Genius Suite, a comprehensive set of tools designed to streamline the development, testing, and deployment of automated decision intelligence systems. These tools are utilized across various industries, including aerospace, telecommunications, government payrolls, and medical ad

CDSS social messaging connector enables integration between Genesys Cloud and various social messaging platforms, including WhatsApp, Facebook Messenger, WeChat, Telegram. This enables corporations to maintain a market presence, build connections and generate prospects with their customers on one single integrated platform.

The Siebel Connector for PureCloud integrates the Genesys PureCloud Solution with the Siebel CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The SAP Connector for PureCloud integrates the Genesys PureCloud Solution with the SAP CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Welcome to Solution Mentors - Your Trusted Software Partner and a One-stop Shop for All Your Technology Needs! What you need to know: - 20+ Years of Expertise: An expert in business process automation, document management solutions development, software modernization, cloud migration, and technical support. - Personalized Expert Teams: Creating dedicated development teams and remote R&D centers for your unique needs and requirements. - Customer Experience Excellence: Specializing in the de

The Oracle Service Cloud Connector for PureCloud integrates the Genesys PureCloud Solution with Oracle Service Cloud. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Synaptum® from VirtuaTell totally automates the collection of CX feedback surveys with no agent involvement, seamlessly integrated and omnichannel. for any Genesys Cloud (or on-premise) customer. CX feedback collected via phone, email, SMS, web, chat and social channels are all available to all levels of the organisation, with roles-based access control.

The Mobile Agent is a solution that integrates/interfaces with the Genesys framework to bring an agent desktop to the smartphones world. The android agent mobile application gives user-agents the tools they need to work with and helps to make themselves available for customer requests - any time, any place. It makes agents more productive and delivering a far superior customer experience.

Migrate to Microsoft's Skype for Business Phone System while integrating with Genesys Contact Center, all from the cloud. Enhance your Microsoft Skype Cloud PBX experience with enterprise-ready applications like Automated Attendant, Group Features, Enterprise Extension Dialing, and a competitive telco calling plan without having to invest in additional on-premise hardware and software.